Galaxy Book5 Pro

We are disheartened to read that you are not loving your Galaxy Book5, Joe. This is not how we expect our customers to feel, and we will always do our best to make sure all issues are resolved promptly. If you were within the returns period, then you will be able to return this to us with the subject of reductions from the refund as part of our Terms and Conditions of the returns policy. However, if you are outside the returns period, your warranty will be repair based, and we would need to inspect the device and get this repaired. Please rest assured that we are always here to help and get issues resolved. You can contact our Support Teams by finding the contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

We’re thrilled to read your thoughts and feedback about the Galaxy Book5! Thanks for sharing with us and giving us top marks! ^CL at Samsung Support

We’re so sorry to read about your experience regarding the fingerprint sensor, Kundan. As per the official specifications listed on our website, the Galaxy Book5 model you purchased does not include a fingerprint sensor. That said, we regret any confusion caused during the purchase process and sincerely apologise if the information provided did not meet your expectations. Please rest assured that we will take your feedback on board and share it internally, particularly regarding the communication received from our sales team, so this can be reviewed and improved. If you’d like support exploring alternative Galaxy Book models that do include a fingerprint sensor, or if you require any further assistance in the future, we’d recommend getting in touch with us directly via the link below, where our contact details and operating times can be found: http://www.samsung.com/uk/support/contact/ We truly appreciate your feedback, as it helps us improve our services going forward, and we hope to restore your confidence in us. ^HB at Samsung Support

We're sorry to hear about the miscommunication you experienced when purchasing your Galaxy Book5, Kundan. We really appreciate your feedback, and we will take a look into the specs to ensure they're advertised correctly going forward. In the meantime, please continue to liaise with our Support Teams so that we can deliver a suitable resolution for you. You can find our contact details and opening times on the following link: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support

We are pleased to read that you think the Galaxy Book5 is a great product, Jeff! You can add Samsung Care+ within 60 days of purchase of your new Galaxy from any retailer, operator or Samsung. You can find more information about this here: https://sales.samsungcareplus.assurant.co.uk/ ^CL at Samsung Support

Thank you for your feedback, Alex and while we can understand your frustration, we have no control over what Windows11 is compatible with, but we are happy to take on board your feedback, and hope this doesn't prevent you being productive with your Galaxy Book5. ^DB at Samsung Support