Expert support whenever
you need it

Whether you have a product that needs repairing or you just need some advice,
get dedicated support for your Samsung devices from our qualified product experts.

Personal shopping tailored to you

Welcome to an exciting new way to shop at Samsung Experience Stores.

Book a free 1-hour appointment with a Samsung personal shopping expert. Appointments are available in and out of opening hours to help you avoid the crowds, it’s shopping on your terms.

FatheranddaughtersmilingwhilereceivingaoneononeconsultationfromaGalaxyConsultant,withvarious Galaxy models in the store in the background FatheranddaughtersmilingwhilereceivingaoneononeconsultationfromaGalaxyConsultant,withvarious Galaxy models in the store in the background

One-to-One Tutorials

Let us help you set-up your new device or update your existing device and learn to give it a health check. Whether you require general support or a device tutorial, we’re here to help.

FatheranddaughtersmilingwhilereceivingaoneononeconsultationfromaGalaxyConsultant,withvarious Galaxy models in the store in the background FatheranddaughtersmilingwhilereceivingaoneononeconsultationfromaGalaxyConsultant,withvarious Galaxy models in the store in the background

Repair my device

If your Samsung device needs to be repaired, because of a cracked screen or water damage, for example, you can choose from a number of convenient repair options. Follow the link below to book your repair.

FatheranddaughtersmilingwhilereceivingaoneononeconsultationfromaGalaxyConsultant,withvarious Galaxy models in the store in the background FatheranddaughtersmilingwhilereceivingaoneononeconsultationfromaGalaxyConsultant,withvarious Galaxy models in the store in the background

Book an In-store support appointment

Find your closest location and book an appointment with one of our Samsung Experts.

  • All locations are operating by appointment only
  • View our support FAQ for further details and to understand what new measures are in place to ensure the safety and wellbeing of our customers, employees and partners, including face mask and social distancing regulations
  • Due to social distancing measures, we recommend our Doorstep repair or Pick-up repair options as an alternative to In-store appointments
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Support locator

Samsung Experience Stores are operated by Partner Retail Services Limited. Products offered for sale by Samsung online or in the Samsung concession in Selfridges are priced independently (and pricing may therefore differ) and purchases made from Samsung direct may not be returned or exchanged at a Samsung Experience Store.