My Samsung washing machine is showing an error or information code. What does it mean?

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If your washing machine is experiencing problems, it may show an information or error code on the display. Each code indicates a different issue with your appliance and can often be fixed without calling an engineer. Use the tables below to identify the cause of your code and any possible solutions.

Please note: if you're recieving an error code that isn't listed or you've tried all possible solutions, please contact the Samsung Service Centre

My information code starts with a number

Information / Error Code

Cause

Solution

1C, 1E

Water level sensor issue

  • Switch off the appliance at the mains then wait 30 seconds.
  •  Switch the appliance back on again and start a new programme.
  •  

If the problem persists contact the Samsung Service Centre

3C, 3E, 3E1, 3E2, 3E3, 3E4

Motor issue

  • Switch off the appliance at the mains then wait 30 seconds.
  • Switch the appliance back on again and start a new programme.
  •  
  • If the problem persists contact the Samsung Service Centre

4C

Water supply error

  • Check the water supply is turned on, not frozen and that there is sufficient water pressure. (min: 0.5 bar, max: 8 bar)
  • Check that the hoses are not clogged or kinked. Check the inlet filters inside the end of the water valve.
  • Clean the mesh filter.
  •  
  • If the problem persists contact the Samsung Service Centre

4C2, 4E1, 4E2, 4Ed

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

 

If the problem persists contact the Samsung Service Centre

5C, 5E

Water drainage issue

Check the drainage pump filter for any blockages.

Check the drain hose and waste connection for any kinks and blockages.

Make sure the drain hose isn't frozen or clogged and that it is staightened all the way to the drain system.

 

If the problem persists contact the Samsung Service Centre

6E

Water heater not functioning

Please contact the Samsung Service Centre

8C

MEMS sensor issue

Turn the appliance off and restart the cycle.

 

If the problem persists contact the Samsung Service Centre

8E

Current error

Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new programme.

 

If the problem persists contact the Samsung Service Centre

9E1, 9E2, 9H1

Power error

Switch off the appliance at the mains and wait 30 seconds before switching it back on again.

If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.

If there is still no power, you may need to replace the fuse in the washing machine plug.

 

If the problem persists contact the Samsung Service Centre

11E

Low water level detected

Check that the level of the drain hose is not lower than the base of the washing machine.

Make sure the end of drain hose is placed on the floor and that it is not clogged.

Check for a water leak.

If there is no sign of any water, switch off the power, reconnect and try again.

 

If the problem persists contact the Samsung Service Centre

12E

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

 

If the problem persists contact the Samsung Service Centre

13E

Signal communication error

Wait for a few minutes, the machine may automatically return to normal operation.

If it doesn't, turn the machine off and restart the cycle.

 

If the problem persists contact the Samsung Service Centre

14E

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

 

If the problem persists contact the Samsung Service Centre

18E

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

 

If the problem persists contact the Samsung Service Centre

My information code starts with a letter

Information / Error Code

Cause

Solution

AC6, AC, AE

Signal communication error

Wait for a few minutes, the machine may automatically return to normal operation.

If it doesn't, turn the machine off and restart the cycle.

 

If the problem persists contact the Samsung Service Centre

bE1, bE2, bE3

Button issues

Check to see if any of the buttons are sticking.

Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

 

If the problem persists contact the Samsung Service Centre

CE

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

 

If the problem persists contact the Samsung Service Centre

dC, DC, DC1, dE, dE1

Door issues

Check that the door is fully closed and that nothing is trapped in the door.

This code may appear if the machine is overloaded. Check your appliance manual for optimum loading.

 

If the problem persists contact the Samsung Service Centre

DDC, ddC

The Add Door was opened without pressing start/pause

  • Press the Add Door closed then press start/pause to try again.

 

If the problem persists contact the Samsung Service Centre

dE2

On / Off switch error

Disconnect the appliance from the mains, wait for 5 minutes and then try again.

 

If the problem persists contact the Samsung Service Centre

E1

Water supply error

  • Check the water supply is turned on, not frozen and that there is sufficient water pressure. (min: 0.5 bar, max: 8 bar)
  • Check that the hoses are not clogged or kinked. Check the inlet filters inside the end of the water valve.
  • Clean the mesh filter.
  •  
  • If the problem persists contact the Samsung Service Centre

E2

Water drainage issue

Check the drainage pump filter for any blockages.

Check the drain hose and waste connection for any kinks and blockages.

Make sure the drain hose isn't frozen or clogged and that it is staightened all the way to the drain system.

 

If the problem persists contact the Samsung Service Centre

E3

Overflow error

Too much washing powder/liquid may have been added.

Switch off the power to the appliance, wait 30 seconds then switch the power supply back on. The drain pump should drain the washing machine.

 

If the problem persists contact the Samsung Service Centre

E4

The load in the drum is unbalanced

This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.

Make sure the appliance is on a flat, stable surface.

Redistribute washing by adding or removing items to create a more balanced load.

Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.

E5, E6

Water heater not functioning

Please contact the Samsung Service Centre

E7

Water level sensor issue

  • Switch off the appliance at the mains then wait 30 seconds.
  •  Switch the appliance back on again and start a new programme.
  •  

If the problem persists contact the Samsung Service Centre

E8

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

 

If the problem persists contact the Samsung Service Centre

E9

Low water level detected

Check that the level of the drain hose is not lower than the base of the washing machine.

Make sure the end of drain hose is placed on the floor and that it is not clogged.

Check for a water leak.

If there is no sign of any water, switch off the power, reconnect and try again.

 

If the problem persists contact the Samsung Service Centre

EA, EB

Motor issue

Switch off the appliance at the mains then wait 30 seconds.

Switch the appliance back on again and start a new programme.

 

If the problem persists contact the Samsung Service Centre

EC

Temperature sensor error

Switch the appliance off at the mains then wait 30 seconds. Switch the appliance back on again and start a new programme.

 

If the problem persists contact the Samsung Service Centre

FE

Fan error

Please contact the Samsung Service Centre

H1, HC, HE

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

 

If the problem persists contact the Samsung Service Centre

HE1

Water heater not functioning

Please contact the Samsung Service Centre

HE2

Dryer heater not functioning

The dryer section has shut down for safety reasons as the appliance detected that the temperature was getting too hot.

 

Please contact the Samsung Service Centre

HE3

Steam function not operating normally

Please contact the Samsung Service Centre

HOT

Appliance is too hot

This is not a fault. This code means the appliance is too hot.

The appliance fan will continue to run until the appliance has cooled down enough for the washing to be removed (55°C)

Once it has cooled, the door will unlock.

LC, LC1, LE , LE1

Low water level detected

Check that the level of the drain hose is not lower than the base of the washing machine.

Make sure the end of drain hose is placed on the floor and that it is not clogged.

Check for a water leak.

If there is no sign of any water, switch off the power, reconnect and try again.

 

If the problem persists contact the Samsung Service Centre

OC, OE, OF

Overflow error

Too much washing powder/liquid may have been added.

Switch off the power to the appliance, wait 30 seconds then switch the power supply back on. The drain pump should drain the washing machine.

 

If the problem persists contact the Samsung Service Centre

Plo

Power error

Switch off the appliance at the mains and wait 30 seconds before switching it back on again.

If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.

If there is still no power, you may need to replace the fuse in the washing machine plug.

 

If the problem persists contact the Samsung Service Centre

Sud

Too much foam is detected

The appliance will usually fix this on its own, however if it doesn't you will need to run either an Eco drum clean cycle or a 90°C cotton cycle with no detergent or washing load.

If the code remains, check the filter and hoses for blockages, then run a spin cycle to drain the water from the appliance.

 

If the problem persists contact the Samsung Service Centre

t1, t2, tSt 

The appliance is in test mode

Switch off the appliance at the mains then wait 30 seconds. 

Switch the apliance on again and start a new programme.

 

If the problem persists, contact the Samsung Service Centre

tE, tE1, tE2, tE3

Temperature sensor error

Switch the appliance off at the mains then wait 30 seconds. Switch the appliance back on again and start a new programme.

 

If the problem persists contact the Samsung Service Centre

Ub, UE

The load in the drum is unbalanced

This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.

Make sure the appliance is on a flat, stable surface.

Redistribute washing by adding or removing items to create a more balanced load.

Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.

UC

Fluctuation in the supply voltage

Check the power cord is plugged in properly.

Switch off the appliance at the mains then wait 30 seconds.

Switch the appliance back on again and start a new programme.

 

If the problem persists contact the Samsung Service Centre

My washing machine is displaying an icon/symbol

Symbols and icons displayed on your washing machine are not the same as error and information codes. Rather than telling you that something is wrong, icons let you know what your washing machine is doing and provide extra information. 

Please note: available icons and their appearance will vary between models

Garment +

My Samsung washing machine is showing an error or information code. What does it mean?

The T-Shirt with a + icon indicates that you can pause the cycle to add more clothing. Some washing machines have an Addwash door, making it even easier to add clothing during a cycle.

Child Lock

My Samsung washing machine is showing an error or information code. What does it mean?

The smiley face icon indicates that Child Lock has been turned on. All buttons on your washing machine other than the power button and the control knob are disabled. On some washing machines, the door will also be locked.

Door Lock

My Samsung washing machine is showing an error or information code. What does it mean?

The padlock (without a smiley face) or the key icon indicates that the door is locked. The washing machine door will lock whenever a cycle is in progress or it is unsafe to open the door. Do not attempt to open the door while this icon is lit.

Delay Start

My Samsung washing machine is showing an error or information code. What does it mean?

The clock icon indicates that delay start is in use. Delay start prepares a cycle to begin at a designated time.

Time Remaining

My Samsung washing machine is showing an error or information code. What does it mean?

The hourglass icon indicates how much time is left in the cycle. The number shown on the display while the hourglass appears is the time remaining. 

Signal Off

My Samsung washing machine is showing an error or information code. What does it mean?

The crossed out speaker icon indicates that the signal sounds that happen at the end of a cycle have been turned off.

Pure Cycle / Self Clean

My Samsung washing machine is showing an error or information code. What does it mean?

The icon of a washing machine drum will be displayed after a certain number of washes. The number will vary depending on your washing machine model. This icon lets you know that a cleaning cycle should be run. 

Extra Rinse

My Samsung washing machine is showing an error or information code. What does it mean?

The sink of water with a + icon indicates that the extra rinse feature has been turned on. Extra rinse adds additional time onto the rinse portion of the cycle to help remove laundry additives and perfumes.

Steam

My Samsung washing machine is showing an error or information code. What does it mean?

The clouds icon indicates that the steam option has been turned on. Steam is used to improve stain treatment and use less water when washing colourfast clothing.

Interior Lamp

My Samsung washing machine is showing an error or information code. What does it mean?

The lightbulb icon indicates that the light inside the washing machine has been turned on.

Smart Control

My Samsung washing machine is showing an error or information code. What does it mean?

The Wi-Fi icon indicates that your washing machine is connected to your home's Wi-Fi and the SmartThings app. Some models also support the Smart Home and Smart Washer/Dryer apps.

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