Customer Warning - Samsung Lottery and Samsung Job Offer Scams

Samsung has received reports that:

 

- email, SMS, WhatsApp and Messenger messages have been sent pretending to be from Samsung, claiming that the recipient has won a cash prize or lottery. Recipients are asked to call a phone number, send an email, or access a website. If they do this, they are then asked to provide their personal contact details or to make a payment in order to claim the prize.

 

and/or

 

- online adverts are being placed and/or emails sent pretending that Samsung is recruiting for factory workers or other jobs. Any person who responds is usually asked to pay a fee (e.g. for a uniform or background checks) before they are offered a job.

 

These are scams or phishing attempts. They are not genuine.

 

Criminals will often include the names of well-known companies in their scams, and this includes Samsung.

 

Samsung does not ask any potential employees to pay a fee before being offered a job. Samsung also does not send unsolicited messages, or make phone calls which claim the recipient has won a prize, or to request personal or financial information.

 

Samsung reports the messages to the UK police.

 

Recipients of these messages should report them to the police and not respond to them (or click on any links). 

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us