How do I pair and set up my Galaxy Buds?

How do I pair and setup my galaxy buds?

Galaxy Buds are wireless earbuds that allow you to listen to music and answer calls no matter what you're doing. Once your Galaxy Buds have been set up and paired, all you need to do is open the charging case and your devices will automatically connect.

Please note: Galaxy Buds are not designed for use in high traffic areas. Doing so may result in accidents due to reduced reaction times

Getting the right fit

To get the best sound and listening experience from your Galaxy Buds, you will need to select the right sized ear tips and wing tips for your ears. 

Please note: do not put the earbuds in your ears without ear tips and wing tips. Doing so may hurt your ears

Changing the ear tipsClick to Expand
1 Select the ear tip that is the best fit for your ear
2 Cover the raised edge at the bottom of the earbud with the ear tip. Gently push the ear tip onto the earbud
How do I pair and setup my galaxy buds?

Please note: don't pull at the ear tips excessively when they are being attached or detached as they may tear

3 Repeat for the other earbud
Changing the wing tipsClick to Expand
1 Select the wing tip that is the best fit for your ear
2 Match the hole on the wing tip with the fixation hook on the earbud. Gently push the wing tip into the grooves on the earbud
How do I pair and setup my galaxy buds?

Please note: don't pull at the ear wings excessively when they are being attached or detached as they may tear

3 Repeat for the other earbud
Wearing your earbudsClick to Expand
1 Check the direction of the airbuds and put them in your ears with the wing tip facing upwards
2 Rotate the earbuds left or right until the wing tips sit comfortably inside your ears
How do I pair and setup my galaxy buds?
3 The touch-sensitive sensor will detect that your are wearing your earbuds and make a noise

Pairing your Galaxy Buds

All Bluetooth devices need to pair before they can connect and transfer information. On an Android device, the SmartThings and Galaxy Wearable apps make it quick and easy to connect your devices. On other devices you will need to pair your Galaxy Buds manually. Once your devices are paired they will remember the connection and connect automatically the next time they are used.

Connecting to a Samsung deviceClick to Expand

Please note: the following instructions are for Samsung mobile devices running Android 7.1.1 or later that have SmartThings installed. Update your device and SmartThings to the latest version before connecting

1 Place the earbuds into their corresponding slots in the charging case
How do I pair and setup my galaxy buds?
2 Close the charging case
3 Open the charging case

The earbuds will automatically enter pairing mode and a pop-up window will appear on your device.

4 Tap Connect on the pop up window
How do I pair and setup my galaxy buds?
5 Follow the on-screen instructions to finish connecting

Once your Galaxy Buds have been connected, they will automatically try and connect to your device everytime you open the charging case while the earbuds are inside.

Connecting to a non-Samsung Android deviceClick to Expand
1 Open the Play Store and install the Galaxy Wearable app

Please note: the Galaxy Wearable app is only compatible with devices running Android 5.0 or later with 1.5 GB or more of RAM

2 Place the earbuds into their corresponding slots in the charging case
How do I pair and set up my Galaxy buds?
3 Close the charging case
4 Open the charging case

The earbuds will automatically enter pairing mode.

5 Open the Galaxy Wearable app and follow the on-screen instructions to finish connecting
How do I pair and setup my galaxy buds?
Manually connecting your Galaxy BudsClick to Expand
1 Put your Galaxy buds in your ears
2 Tap and hold both earbuds' touchpads
How do I pair and setup my galaxy buds?

The earbuds will enter Blutooth pairing mode. You will hear a sound

3 Open the Bluetooth settings on your device and pair your Galaxy Buds as a new device

Please note: the location of your Bluetooth settings and the steps to pair a new device will differ depending on your device. Please refer to your device instructions for more details

Bluetooth tips and precautions Click to Expand
  • If your Galaxy Buds don't pair within three minutes after the charging case has been opened, they will stop actively pairing. Close and then reopen the case to begin pairing again
  • To avoid any issues connecting your earbuds, your devices should be placed close to each other
  • Your earbuds should be kept within Bluetooth connection range (10 metres) of your device. This distance may differ depending on where you are using your devices
  • Make sure that there isn't anything between the earbuds and connected device. This includes human bodies, walls, corners and fences
  • Do not touch the Bluetooth antenna of a connected device
  • Bluetooth uses the same frequency as some industrial, scientific, medical and low power products. Interference may occur when using your device near these products
  • Some devices that have not been tested or approved by the Bluetooth SIG (Special Interest Group) may not be compatible with the earbuds

Charging your Galaxy Buds

Your Galaxy Buds have a fantastic six hours of battery life, which is boosted by an additional seven hours of charge in the charging case. The charging case has an in-built wireless charging coil, so you can charge with a cable, wirelessly or with a compatible S10 device.  

Please note: your earbuds should be fully charged before using for the first time. When the battery has been fully discharged, it needs at least 10 minutes of charge before it will work.

Charging your Buds with a cableClick to Expand
1 Open the charging case
2 Place the earbuds into their corresponding slots in the charging case
How do I pair and setup my galaxy buds?
3 Close the charging case

Please note: if your charging case has battery, it will begin charging your earbuds without needing to be plugged into a socket

4 Connect the provided USB C cable to the charger, then plug it into the port on the charging case
How do I pair and setup my galaxy buds?

Please note: take care when connecting the USB cable to the charging case as improper connections can cause serious damage

5 Plug the charger into a socket

The batteries of both the earbuds and the charging case will be charged at the same time.

6 After your earbuds have fully charged, disconnect the USB cable from the charging case and then unplug the charger from the socket
Charging your buds wirelesslyClick to Expand

If you have a wireless charging pad or a device that can function as a wireless charger, you don't need any cables to charge your Galaxy buds.

1 Open the charging case
2 Place the earbuds into their corresponding slots in the charging case
How do I pair and setup my galaxy buds?
3 Close the charging case

Please note: if your charging case has battery it will begin charging your earbuds without needing a wireless charging device

4 Place the centre of the charging case on the centre of a wireless charger or device that functions as a wireless charger
How do I pair and setup my galaxy buds?

Please note: the location of the wireless charging coil may differ depending on the device you are using. Adjust the device and charging case until there is a strong connection

5 After your buds are fully charged, remove the charging case from the wireless charger
Battery indicatorsClick to Expand

Lights on the charging case show the battery and charging status of your earbuds and case. The earbud's battery indicator light is inside the charging case, between your earbuds. The charging case's battery indicator light is on the front of the charging case.

How do I pair and setup my galaxy buds?
  • Continuously red - Charging
  • Continuously green - Fully charged
  • Flashes red - Charging block because of abnormal temperatres
How do I pair and setup my galaxy buds?
  • Continuously red - Charging
  • Continuously green - Fully charged
  • Flashes red (fast pace) - Charging blocked because of abnormal temperatures
  • Flashes red (slow pace) - Low battery
  • Red (stays on for five seconds) - Battery power is lower than 30%
  • Yellow (stays on for five seconds) - Battery power is between 30% and 60%
  • Green (stays on for five seconds) - Battery power is higher than 60%
Charging tips and precautionsClick to Expand
  • If there is sweat or liquid on the charging contacts, your Galaxy Buds may get corroded. Make sure your buds are clean before placing into the charging case
  • Connecting the charging case to anything other than a socket, like a computer, may result in a slower charging speed
  • The earbuds and charging case may heat up while charging. This is normal and will not affect the performance of the earbuds
  • Avoid bending the USB cable. Doing so could damage the cable and reduce its lifespan. Never use a damaged USB cable
  • To save energy, unplug the charger when not in use
  • You cannot use the earbuds' wireless features while charging the battery
  • Only use Samsung-approved chargers and cables. Unapproved chargers or cables can damage the Galaxy Buds or cause the battery to explode

How do I use touch controls?

Touchpad controlsClick to Expand

While using your Galaxy Buds, you can use the touchpad controls to control your music and calls without needing to touch your phone. The touchpad controls differ depending on what you are using your Galaxy Buds for.

How do I pair and setup my galaxy buds?

Music controls:

 

Play or pause a track: single tap

Play the next track: double tap

Play the previous track: triple tap within the first 3 seconds after a track starts

Restart the current track: triple tap at least 3 seconds after a track starts

 

Call controls:

 

Answer an incoming call: double tap
Decline an incoming call: tap and hold

End a call: double tap

Turn the microphone on or off during a call: tap and hold

Place the current call on hold and answer a second incoming call: double tap
Switching between the current call and the held call: double tap

Retrieve a held call after your current call ends: tap and hold

Please note: to avoid hurting your ears, do not apply excessive pressure to the touchpad. Avoid tapping the touchpad with anything sharp to prevent damage

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us