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Repair booking Steps & Summary
Product category
Select your product
Select your product below and use our simple troubleshooting guide to diagnose the problem. If a repair is needed, we'll take you through the booking steps.
Troubleshooter
Is your device covered with Samsung Care+?
Step 3: Speak to an Expert
Quick question before we continue...
Where did you purchase your product from?
Step 3: Speak to an Expert
Our Experts are here to help
Troubleshooter reference code: {-referenceCode-}
Please follow the below steps to speak directly to an agent.
- Start chat
- Click Help me with my order
- Click chat with an agent
- Paste your troubleshooter reference code
- Speak to a Samsung Expert to resolve your issue
- Start chat
- Click Technical Product Support then select your Product Queries
- Select Technical Product Support
- Select Product Queries
- Select your Product Category
- Click None of the above. Let me type what I need help with
- Type 'agent'
- Select Yes, I want to connect to a Samsung Support Expert to start chatting with a Samsung Expert to help resolve your issue
- Paste your troubleshooter reference code
- Speak to a Samsung Expert to resolve your issue
Great, looks like the issue you were experiencing is now resolved!
We are here to help if you need any further support.
In home or Pick up repair
Step 1
Enter your contact and product details to book a repair with our Authorised Service Partner.
Step 2
Once you’ve booked your appointment our Authorised Service Partner will contact you to confirm whether your product can be repaired In-home, or whether it needs to be collected to be repaired at our Authorised Service Centre.
Step 3
Either our Authorised Service Partner will come to you and fix your product, or our Logistics Partner will arrive to collect your product to be repaired at our Authorised Service Centre and will return it once the repair is complete.
Instore Repair, Continue repair and Back buttons, Repair steps & Sign in Banner
Please enter your postcode to find your nearest In-store Repair location
Repair Booking
Choose a preferred appointment date and time
Our Authorised Service Partner will get in touch with you within 2 working days to confirm the date and time of your appointment.
Choose a preferred appointment date and time
Our Authorised Service Partner will get in touch with you within 2 working days to confirm the date of your appointment.
Four col banner
Bespoke Flip Colour Change
Please select the Bespoke Edition you would like to customise
Support FAQ & Footer
Repairs are operated by our trusted third party service partners.
1. Subject to the repair requirements and parts availability.
2. This is the maximum price you will pay for an out of warranty front panel only, back panel only or front and back panel replacement for Galaxy Z Flip3 and Flip4 Bespoke Edition models, at any Authorised Service Centre through Pick up service.
3. Purchase from Samsung Shop Online. Values vary based on model and condition. Purchased phones will be blocked if you don't send us your trade-in device. Please read the full Samsung Shop Online Trade-in T&Cs or Samsung EPP & Student Shop Trade-in T&C for more information.
4. Discount values for broken devices will be considerably lower than those for fully-functional devices, unless there is a separate promotion running that specifically alters the value of broken devices.