Microwave FAQs

Microwave FAQs

Take the guesswork out of your favorite meals with powerful microwaves designed for precision cooking.

  • What is the best Samsung microwave?

    The best Samsung microwave depends on your kitchen and cooking needs. Samsung offers countertop and over-the-range models to fit different spaces.


    • Countertop microwaves sit on a kitchen surface, don’t need special installation and are easy to move.

    • Over-the-Range microwaves install above your range so they save counter space, and they combine microwave cooking with built-in ventilation to help clear steam and odors from stovetop cooking.

    • Built-in microwaves blend in seamlessly with cabinetry for a customized look and premium finish.


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  • Samsung offers several Samsung microwave types, designed for different kitchen layouts, installation needs and cooking preferences. Whether you want a simple plug-in model or a microwave that integrates with your cabinetry or range, there are options to match your space and features you use most.

     

    • Over-the-Range microwaves pack powerful performance and technology into a space-efficient size while also functioning as a hood vent.

    • Countertop microwaves are perfect for open space surfaces because they don't require venting or special installation and are easy to relocate.

    • Built-in microwaves fit perfectly into cabinetry and provides a seamlessly integrated aesthetic with smart features that elevate home cooking.

    • Combination wall oven microwave duos allow you to reheat to perfection plus bake and roast with consistent results.

     

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  • Samsung microwaves include a variety of features that vary by model: 

     

    • Auto Connectivity lets the microwave sync with a compatible range or cooktop so ventilation and lighting turn on/off automatically.¹

    • Hood Ventilation refreshes air to remove steam and odors while cooking.

    • Sensor Cook automatically adjusts cooking time for better results.

    • Special Cook Settings offer preset cooking options with one touch.

    • Convection combines microwave and convection heat for more even cooking than traditional models.²

    • Grill Duo helps brown and crisp food from the outside without drying the inside.

    • Air Fry lets you enjoy fried style food with hot air instead of a deep fryer.³

    • Auto‑Dimming Controls brighten or dim the control panel based on need.

    • Ceramic Enamel Interior is scratch resistant and easy to clean.

    • Wi‑Fi & SmartThings Connectivity lets you monitor and control cooking  from a phone with the SmartThings App.

    • Glass Touch Controls give a smooth integrated control surface.

    • LED Display shows settings and timing more clearly for greater convenience.

    • Eco Mode conserves power by turning off the display when not in use.

     

    Explore Samsung microwave features.

  • Samsung Over-the-Range and Countertop microwaves are designed for different kitchen setups and cooking needs.

     

    • Countertop microwaves are freestanding, easy to plug in, and can be moved or replaced without installation.

    • Over-the-Range microwaves mount above your stove, freeing up counter space while providing built in ventilation to help clear steam and odors.

  • Samsung microwaves come in a range of sizes and capacities to fit different kitchens and cooking needs.


    • Countertop microwaves typically range from 0.7 to 2.1 cubic feet, suitable for small to medium meals

    • Over-the-Range microwaves usually range from 1.6 to 2.1 cubic feet, giving space for larger dishes while saving counter space

    • Bespoke over-the-range models offer 2.1 cubic feet capacity with modern finishes and sensor cooking for flexible meal prep

  • Samsung microwaves come in a variety of finishes and colors to match your kitchen style.

     

    • Stainless Steel

    • Black

    • White Glass

  • Some Samsung microwaves are ENERGY STAR® certified, which means they meet energy efficiency guidelines set by the U.S. Environmental Protection Agency. ENERGY STAR® models help reduce standby power use while still providing full cooking performance. Certification may vary by model, so check the product details for each microwave.

  • Sensor Cook in Samsung microwaves automatically adjusts cooking time and power based on the moisture and temperature of your food. This helps heat or cook food evenly without guesswork. It works with preset cooking modes for items like vegetables, popcorn and frozen meals, so you can get consistent results every time.

     

    Shop microwaves with Sensor Cook.

  • Samsung microwaves offer multiple cooking modes to simplify meal prep and heat food evenly.

     

    • Sensor Cook adjusts time and power based on moisture and temperature

    • Defrost lets you safely thaw meat, poultry or seafood

    • Reheat quickly warms leftovers

    • Convection combines microwave energy with hot air for baking or roasting

    • Grill and Air Fry (on select models) brown and crisp food without a deep fryer

    • Preset modes for popcorn, vegetables, beverages and frozen meals

  • Yes, Samsung microwaves include models with Air Fry technology. These microwaves use hot air circulation to cook food with a crispy texture similar to frying, without the need for large amounts of oil. Select over-the-range and countertop models also combine Air Fry with convection cooking for baking, roasting and reheating in one appliance.³

  • A Samsung Grill Duo microwave combines microwave cooking with a grill element to brown and crisp food while keeping the inside tender. It’s designed for cooking items like meats, sandwiches or baked dishes that benefit from a crispy surface. Some models also pair Grill Duo with convection or Air Fry modes for more versatile cooking.

  • Samsung ceramic microwaves feature a Ceramic Enamel interior, which is scratch resistant and easy to clean. The smooth surface helps prevent food buildup and odors, while reflecting heat for more even cooking. Ceramic interiors also resist discoloration and make maintenance simple, keeping your microwave looking clean over time.

  • The price of a Samsung microwave can vary depending on the size, capacity, features and model type. 

     

    Compare Samsung microwave prices.

  • How do I order a Samsung microwave online?

    To order a Samsung microwave online

     

    • Visit the microwave section on Samsung’s official site.

    • Pick the model you want, add it to your cart, and complete checkout on Samsung.com. 

    • Choose shipping and delivery options during checkout, and schedule delivery or installation if available. 

     

    Some product pages include buttons like Buy now or Add to cart so you can start your order directly from the microwave listing.

  • Shipping times for Samsung microwaves can vary depending on the shipping method you choose and your location. Most products on Samsung.com use standard shipping, which typically takes about 1 to 5 business days once your order ships. Some areas and models may offer expedited or next‑day delivery options at checkout. You’ll see the estimated delivery date before you complete your purchase and in your order confirmation.

  • Yes. Samsung offers professional installation for microwaves when you order through Samsung.com. During checkout you can add a Home installation service that includes delivery of your microwave and installation by a trained team for your space and model. This option must be selected and purchased separately at the time you place your order. You’ll see installation choices and pricing before you complete checkout.

  • Tracking your Samsung microwave order is simple:

     

    • Once your order ships you’ll get a shipping confirmation email with tracking details you can use to follow the package. 

    • You can view your order status any time by signing in to My Orders on Samsung’s site and clicking Track Your Order. 

    • If you ordered as a guest you can also use the Track Your Order tool and enter your order number and email address to see updated delivery information. 

  • Once you place a Samsung microwave order on Samsung.com, you normally cannot change it directly after purchase. If you need to make changes like a different model or shipping address, you usually cancel the original order and place a new one before the item ships. If the order has already started shipping you may need to wait for delivery and then return it. To cancel online you can go to My Orders and select Cancel if that option is available.

  • Yes. Samsung offers financing and payment options when you buy a microwave on Samsung.com. You can select financing during checkout with Samsung Financing, which lets you pay over time with monthly payments. You may also see split payment options like Affirm Pay-in-4, which breaks your purchase into smaller payments. Both choices depend on eligibility and are shown at checkout before you complete your order and may vary by product.

  • Why is my Samsung microwave not heating food properly?

    If your Samsung microwave is not heating food properly, it could be due to a few common issues:
     

    • Power level settings – make sure the microwave is set to high for full heating

    • Door not closed fully – the microwave won’t run at full power if the door latch isn’t secure

    • Faulty or misaligned turntable – uneven cooking can prevent proper heating

    • Food type or container – some foods heat unevenly in metal or very thick containers

    • Internal component issues – if none of the above, a service check may be needed

  • If your Samsung microwave is not turning on, check these common issues first:
     

    • Power supply – ensure the microwave is plugged in and the outlet is working

    • Tripped circuit breaker – reset your home breaker if needed

    • Door not closed properly – the microwave won’t start if the door latch isn’t fully engaged

    • Control lock activated – some models have a child lock that prevents operation

    • Internal component problems – if none of the above, service may be required

  • If your Samsung microwave is making unusual noises, it could be due to one of several common causes:
     

    • Turntable or roller ring misaligned – ensure the glass tray and rollers are seated properly

    • Loose or worn components – fan, magnetron or stirrer motor can create rattling or humming

    • Food or container contact – some metal or warped containers may cause buzzing

    • Normal operational sounds – some humming or clicking can occur during sensor cooking or convection/air fry modes

  • If your Samsung microwave vent fan is not working, common causes include:
     

    • Fan setting not selected – make sure the ventilation mode is turned on (Low, Medium, or High)

    • Grease filter or mesh clogged – clean the filter regularly to maintain airflow

    • Ducting or vent blocked – check that external vent paths are clear

    • Internal component issue – if the fan still doesn’t run, a service check may be needed

  • If your Samsung microwave turntable is not spinning, check these common issues:
     

    • Turntable not seated correctly – make sure the glass tray and roller ring are properly aligned

    • Obstruction – remove any food debris or containers that may block rotation

    • Motor issues – the turntable motor may be faulty if it doesn’t turn at all

    • Overloaded or unbalanced load – very heavy or unevenly placed dishes can prevent spinning

  • Steps to installing your Samsung microwave depend on the model/type:


    • Countertop microwaves simply plug into a standard outlet and sit on a flat, stable surface with clearance on all sides

    • Over-the-Range microwaves require mounting above your stove with proper venting; follow the included installation guide carefully and use the hardware provided

    • Bespoke or Built-in microwaves may need professional installation to fit into cabinetry or wall space

     

    There are detailed installation guides for each model on Samsung.com, professional installation is recommended for over-the-range or built-in units.

  • To connect your Samsung microwave to Wi-Fi, you’ll use the SmartThings app on your phone. Here’s how to get started:

     

    1. Download and open SmartThings

    Install the SmartThings app from the App Store or Google Play, then sign in with your Samsung account. If you don’t have one, you can create it in the app.

     

    2. Turn on the microwave’s Wi-Fi

    On the microwave’s control panel, press the Smart Control or Wi-Fi button (the name may vary by model).

     

    When Wi-Fi is active, the Wi-Fi icon will appear or start blinking on the display. If needed, press and hold the button for a few seconds to enter pairing mode.

  • Follow these steps to connect your Samsung microwave to Wi‑Fi:

     

    • Make sure your microwave is a Wi‑Fi–enabled model and your home network is at least 2.4 GHz.

    • Open the SmartThings app on your phone and sign in or create an account.

    • Put your microwave in Wi‑Fi pairing mode.

    • Follow the app prompts to add the microwave to your network and complete setup.

     

    Once connected, you can use SmartThings to monitor cooking, start/stop cycles and receive notifications.

  • To schedule a repair for your Samsung microwave, use the online Request Service tool:

     

    • Go to Samsung Support and select Request Service

    • Sign in to your Samsung account or enter your model and serial number

    • Describe the issue and choose an available service date

     

    You can also contact Samsung Support by phone to set up service

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¹Requires Wi-Fi, SmartThings app on Android or iOS device and Samsung account required.

²Fresh vegetables in less than two minutes. Roasted chicken in 14 minutes.

³As compared to deep frying.