Premium Care

HHP-ADH1-PB4

Premium Care

Get protection for your device, from your device*

Registration available on Samsung+ app.

Enter your mobile phone number to receive a SMS to begin enrollment.
Enter a valid 10-digit mobile phone number.
*Standard text messaging rates may apply.

Premium Care

$11.99/mo

*Premium Care is offered exclusively
for GS8, GS8+ and Note8 models

**Previously Cracked or damaged phones are not
eligible for Samsung Premium Care.

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    In-Person Support

    Don’t wait in line. Let us come to you.

    Premium Protection

    Consider yourself covered for accidents and damage.

    Extended Warranty

    Stay covered after your standard warranty runs out.

    Monthly Payments

    Pay as you go. Get what you need.

    Here’s how to get started.

    Open the Samsung+ app to confirm that your phone is in good condition and enroll in Samsung Premium Care. Just follow these steps. 

    Open Samsung+
    Take a picture
    Check out.

    Open Samsung+

    Open the app and tap on Samsung Premium Care.

    Take a picture

    Snap and submit a photo of your device to show it's in good condition.

    Check out.

    Review your order.

    Get support on demand

    Our partners at HelloTech and DISH can meet you 7 days a week, wherever and whenever it’s convenient for you. Schedule an in-person session at your home, office or even local café.

    Get support on demand

    In-Person Setup

    Book an in-person setup session to migrate your contacts, meet Bixby and discover the best features of your phone, like using two apps at once or taking pictures in Pro Mode.

    In-Person Support

    Schedule an in-person support session to get help troubleshooting your Galaxy S8, receive answers to your toughest Samsung questions, and learn tips like how to maximize your battery life.

    In-Home Swap Service

    Don’t get stranded without a device. If you need a replacement, you can get one hand-delivered up to 3 times a year at a time and place of your choosing.

    Premium Care has you covered.

    Premium Care has you covered.

    What’s covered

    Mechanical issues due to wear and tear
    Protection after expiration of manufacturer warranty
    Accidental damage including drops, liquid spills and cracked screens

    How it’s covered

    Mechanical breakdown: free replacement device
    Accidental damage: covered with $99 deductible

    FILE A CLAIM
    Phone
    Online Chat
    Video Chat

    Phone

    Get support 24/7 by calling 866-371-9501

    Online Chat

    Live chat with a Samsung expert

    Video Chat

    Tallk face-to-face 7 days a week in the Samsung+ app from 8 am - 11 pm EST.

    Twitter
    Facebook
    Community

    Twitter

    Get answers in 140 characters.

    Facebook

    Ask us for help on Facebook

    Community

    Ask questions and get answers from other Samsung customers

    Frequently Asked Questions

    If you have more questions, we have more answers. 

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    Price, Promotion, Processing: Pricing, delivery date and other errors may be withdrawn or revised and/or your order may be cancelled at any time, without prior notice, before we have both (a) shipped or provided access to your product or service, and (b) received your payment for the product or service. All sales on Samsung.com are subject to the full Terms of Sale . Samsung is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Samsung reserves the right to modify pricing and modify or cancel promotions at any time, without prior notice.

    ² Limitations apply; visit http://www.samsung.com/us/support/premium-care/terms-and-conditions/ for full terms and conditions.

    ³Max. 3 accidental damage claims per 12-month period. $99 deductible applies. Additional restrictions apply; visit http://www.samsung.com/us/support/premium-care/terms-and-conditions/ for full terms and conditions.

    ⁴ An extended warranty is a service contract that covers repair costs but is not an extension of the manufacturer’s warranty. 

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