Get protection for your device, from your device*
Don’t wait in line. Let us come to you.
Consider yourself covered for accidents and damage.
Stay covered after your standard warranty runs out.
Pay as you go. Get what you need.
Here’s how to get started.
Open the Samsung+ app to confirm that your phone is in good condition and enroll in Samsung Premium Care. Just follow these steps.
Open the app and tap on Samsung Premium Care.
Take a picture
Snap and submit a photo of your device to show it's in good condition.
Review your order.
Get support on demand
Our partners at HelloTech and DISH can meet you 7 days a week, wherever and whenever it’s convenient for you. Schedule an in-person session at your home, office or even local café.
Book an in-person setup session to migrate your contacts, meet Bixby and discover the best features of your phone, like using two apps at once or taking pictures in Pro Mode.
Schedule an in-person support session to get help troubleshooting your Galaxy S8, receive answers to your toughest Samsung questions, and learn tips like how to maximize your battery life.
In-Home Swap Service
Don’t get stranded without a device. If you need a replacement, you can get one hand-delivered up to 3 times a year at a time and place of your choosing.
Premium Care has you covered.
Mechanical issues due to wear and tear
Protection after expiration of manufacturer warranty
Accidental damage including drops, liquid spills and cracked screens
How it’s covered
Mechanical breakdown: free replacement device
Accidental damage: covered with $99 deductible
Get support 24/7 by calling 866-371-9501
Live chat with a Samsung expert
Tallk face-to-face 7 days a week in the Samsung+ app from 8 am - 11 pm EST.
Get answers in 140 characters.
Ask us for help on Facebook
Ask questions and get answers from other Samsung customers
Price, Promotion, Processing: Pricing, delivery date and other errors may be withdrawn or revised and/or your order may be cancelled at any time, without prior notice, before we have both (a) shipped or provided access to your product or service, and (b) received your payment for the product or service. All sales on Samsung.com are subject to the full Terms of Sale . Samsung is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Samsung reserves the right to modify pricing and modify or cancel promotions at any time, without prior notice.
² Limitations apply; visit http://www.samsung.com/us/support/premium-care/terms-and-conditions/ for full terms and conditions.
³Max. 3 accidental damage claims per 12-month period. $99 deductible applies. Additional restrictions apply; visit http://www.samsung.com/us/support/premium-care/terms-and-conditions/ for full terms and conditions.
⁴ An extended warranty is a service contract that covers repair costs but is not an extension of the manufacturer’s warranty.