Combi Microwave Convection Cooking 28L

MC28A5125AK/EU

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Combi Microwave Convection Cooking 28L

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Highlights

3-year warranty on parts & labour available on this appliance**

3-year warranty on parts & labour available on this appliance**

Features

Stylish Design

The Samsung MW5100H Smart Oven’s sleek, premium design fits seamlessly into any modern kitchen thanks to the transparent black Crystal Gloss™ handle and dial. The easy to read ice blue display illuminates the settings and clock, making it easy to operate.

Premium Touch

The Samsung MW5100H Smart Oven offers a sleek, premium design to seamlessly fit any modern kitchen décor. The transparent black of the Crystal Gloss™ handle and dial creates an elegant exterior. An ice blue display brightly illuminates the settings and clock, making them easy to read and operate.

Respect Natural Texture and Original Taste

Serve perfectly cooked fresh vegetables, seafood, pasta and more with ease in the MW5100H Smart Oven. With the simple push of a button, Samsung’s unique Smart Moisture Sensor determines interior air humidity to respect natural texture and original taste of ingredients.

Easier Access to Healthy Cooking

Up to 15 recipes are preprogrammed for your convenience. Easily cook everything - from green beans to brown rice, boneless chicken breast to Grilled salmon steaks - confident that the result will be moist and flavorful food.

Yogurt Any Time

Enjoy homemade dough or yogurt anytime of the day with the dough & yogurt function, which utilizes advanced fermentation technology to set just the right temperature, providing your family with even more options for deliciously fresh meals.

Use Every Corner

Samsung's MW5100H Smart Oven offers the option to disable the turntable, for the ability to utilize the entire interior space to accommodate larger square-shaped dishes.

Specifications

  • Type

    Convection

  • Capacity

    28L (1.0 Cu.ft)

  • Power Consumption (Microwave)

    1400 W

  • Outside (WxHxD)

    517 x 310 x 475.6 mm

  • Product Type

    Convection

  • Installation Type

    Freestanding

  • Oven Capacity

    28L (1.0 Cu.ft)

  • Colour(Door)

    Black

  • Colour(Cabinet)

    Black

  • Control Type

    Tact+Dial

  • Door Type

    Handle

  • Cavity Material

    Ceramic Enamel

  • Turntable Size

    318 mm

  • Display Type

    LED (ice Blue)

  • Convection Heater

    Quartz

  • Grill Heater

    Sheath

  • Power Source

    230V/50Hz

  • Output Power (Microwave)

    230 V - 850, 240 V - 900 W

  • Power Consumption (Microwave)

    1400 W

  • Power Consumption (Grill)

    1500 W

  • Power Consumption (Convection)

    2100 W

  • Power Consumption (Max)

    2900 W

  • Power Level

    6

  • Various Cooking Mode

    Yes

  • Convection Temperature

    40 - 200 °C

  • Preheat

    Yes

  • Keep Warm

    No

  • Clock

    Yes

  • 30 sec. Plus

    Yes

  • Eco Mode

    Yes

  • Defrost (Auto / Power / Sensor)

    Power

  • Sensor Cook

    Yes

  • Steam Cook

    No

  • Auto Steam Cook

    No

  • Auto Programs

    Yes

  • Auto Cook

    Yes

  • SLIM FRY™

    No

  • Dough Proof/Yogurt

    Yes

  • Steam Clean

    No

  • Turntable On/Off

    Yes

  • Deodorization

    Yes

  • Child Safety Lock

    Yes

  • Kitchen Timer

    No

  • Memory

    No

  • Sound on/off

    Yes

  • Language Option

    No

  • Others

    Healthy Cooking

  • Wire Rack

    Yes

  • Quick Guide Label

    Yes

  • Cavity (WxHxD)

    358 x 235.5 x 327 mm

  • Outside (WxHxD)

    517 x 310 x 475.6 mm

  • Shipping (WxHxD)

    586 X 371 X 518 mm

  • Net Weight (kg)

    17.8 kg

  • Weight (Shipping)

    21.0 kg

  • Loading Quantity (20/40ft)

    251 / 511

  • Manufacturer / Importer

    Samsung Electronics Co.,Ltd.

  • Product Origin

    Malaysia

  • Packing Case

    Eco(Image)

Reviews

Combi Microwave Convection Cooking 28L

2.1

Recommended by 23% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 20%
4.0 3%
3.0 3%
2.0 12%
1.0 62%
Features 3.6
Performance 2.3
Design 3.0
Value 1.9
AI review summary
  • Customers report start button failure after 12-24 months of moderate use, a systemic design flaw affecting thousands.
  • Many experience failure just beyond warranty period, leaving appliance completely unusable and requiring costly repairs.
  • Reviewers describe dismissive customer service responses and refusal to acknowledge widespread manufacturing defects.
  • Several customers vow never to purchase from this brand again, citing betrayal of trust and premium pricing.
  • A few mention positive attributes like ease of use, but note these are overshadowed by poor reliability.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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65 Reviews

Mijo6534
1 (9,999)

2026-08-26

Poland

1 (9,999)
It was great until START button failed. Because of that one thing it's completely unusable. I'm totally into Samsung ecosystem (tv, watch, phone etc.) but will never buy their kitchen stuff again, it's totally not worth the high price.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-08-27

Samsung

This is not how we expect our products to perform like, and we apologise for any inconvenience caused, Mijo. We would love for this to be up and running again quickly for you, therefore, please reach out to our Support Teams who will be on hand to get this sorted. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ Thank you for your loyalty to us, and your feedback helps us continue to wow you for many more years to come! ^LB at Samsung Support

Microwave290726
1 (9,999)

2026-07-28

North West

1 (9,999)
I purchased this Microwave direct from Samsung.com in January of 2025, having owned several Samsung devices, I had hoped this would be of similar build and quality as the TV, Phones, Vacuum I have owned without fault for many a year. On paper the microwave had plenty of useful features to tow at the beginning. Fast forward 18 months and as many reviews have echoed, you can see from the video the "start" button has become entirely non-functional. This has rendered the entire microwave unusable. In contact with Samsung support I was quoted £149 call out fee, even before a repair could be attempted. Given that this was similar to the price I paid initially, it is incredibly disappointing that Samsung do not provide affordable (in or) out of warranty options to repair. As currently it is physically cheaper for me to replace this microwave with a brand new one purchased from the website, which is not a sustainable practice and negates their own environmental policy. Given the issue with my initial purchase, I simply CANNOT RECOMMEND PURCHARSING THIS MICROWAVE, given the apparent and frequent functional issue that effects a large subset of users. How is a 3 year warranty not standard and yet offered through a separate Samsung website (it seems entirely counter intuitive that the 1 year warranty was added automatically when setting up the device with my Samsung account, surely eligible devices during promotional windows such as this should be automated) and why is there not a recall process for this recurrent and persistent issue that has be documented at a minimum for the past 3 years?
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Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-07-31

Samsung

We are disheartened to see that you are having issues with your Microwave Oven! We can assure you that all of our appliances are built to last and with high standard materials you will love everything it has to offer. If your microwave is out of warranty then you will be subject to charges for the repair which is in line with the Terms and Conditions of the warranty agreement. We do our best to make sure all chargeable repairs are as affordable as possible, and they are in line with the materials being used to repair it. We are not aware of any issues with our microwaves, and the extended warranty always needs to be manually registered by the user. Your feedback is greatly appreciated, and we'll take this on board to help improve our services and products in the future. If you need any assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

SteveKel
2 (9,999)

2026-01-29

2 (9,999)
Great when it works but don't expect a repair from Samsung if you have intermittent issues. This is a great product however I found it to be unreliable, I have different issues to those reported by most people. For me it switches off intermittently. I'm writing this review so you are aware that you can not expect a repair unless your product is broken or fails to work fully when someone comes to look at it. If it doesnt display the issue you might also be charged for trying to get it fixed.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-01-29

CX

We're disheartened to hear that your Slim Fry™ Convection Microwave Oven is experiencing an issue where it turns off intermittently, Steve. We’d love for you to continue enjoying the great experience you’ve had with your appliance, and we want to help get it back to full working order as soon as possible. Our support teams follow guided troubleshooting steps to quickly determine whether an issue can be resolved remotely or if a repair is required. Depending on the condition of your appliance, our colleagues and engineers will be able to advise you on the next steps to ensure everything is functioning correctly. If the issue you mentioned persist, please don’t hesitate to reach out to us again. You can contact us on 0333 000 0333 (Mon–Fri | 8am to 8pm, Sat–Sun | 9am to 6pm), or via Live Chat here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Helsy h
1 (9,999)

2025-12-29

Devon

1 (9,999)
The microwave worked fine for 22 months, just out of warranty. After that, the start button failed. This microwave didn’t last a reasonable amount of time and after calls with Samsung, the only solution they were prepared to offer was for me to pay £169 for a repair, a cheaper option would be to buy a new item. I’ve now read so many reviews with people experiencing the same problem. Both John Lewis and Which report that “significant numbers of owners”. Customer Services were not helpful. I will never buy another Samsung product and would not recommend this Microwave.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-12-29

CX

It is disheartening to see you are having issues with your microwave. We can assure you that our appliances are built to last, and if you face issues, our engineers will get this fixed in no time! We are not aware of any issues in regard to this model, and your feedback is greatly appreciated as this helps us improve our products and services in the future! Rest assured, our Support Teams will be on hand to give you all the options available to you! Please continue to liaise with them, and you can find all their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Aaron16
1 (9,999)

2025-12-08

Staffordshire

1 (9,999)
As so many people have mentioned, the start button on the microwave has just stopped working. Incredibly unimpressed with what is sold as a premium product with a price to match.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-12-09

CX

We're sorry to see that your Convection Microwave's Start button has stopped working, Aaron. This certainly isn't the experience we would expect from such a premium appliance, and we are very disappointed to read about your experience. For support with this, please reach out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're always here to help. ^SK at Samsung Support

bob2789bob
1 (9,999)

2025-11-18

1 (9,999)
performs well when working. When it fails it fails big ! It been repaired already 3 times in 2 years and continues to fails. First repair took 2 months: poor customer service and poor support engineers work. Second and third were 13 days apart. Very disappointing Samsung customer service very difficult to communicate and find solution.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-19

CX

We are disheartened to read that your microwave is having continuous issues, Bob. This is not how we expect our products to operate, and we expect them to perform perfectly for years! Our engineers will do a thorough inspection of the appliance, and will repair it accordingly. If our engineers are unable to repair the microwave, this will be sent to our dedicated team who will look into other options for yourself. We'd recommend contacting our Support Teams who will be on to get the best solution for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

DaveUK
1 (9,999)

2025-11-15

West lancs

1 (9,999)
Not built to last. Unlike many other reviews the start button was fine with our microwave but something in the back of the microwave has broken and become dangerous. Microwave being binned!
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Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-11-16

CX

We're sorry to see that you are facing an issue with your Convection Microwave, Dave. This certainly isn't the experience we would expect, and we can assure you that we take cases like these very seriously. Please reach out to our Support Teams at your earliest convenience, and we will investigate this further. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're here to help. ^SK at Samsung Support

Disgruntled in Leeds
2 (9,999)

2025-11-10

Leeds

2 (9,999)
This was a really good microwave while it lasted. Like many other people are commenting over the last few months, I have found that the start button has failed now that it is out of warranty having had it around 18 months. I have had many different Samsung products over the years, by far the worst.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-11-11

CX

We are disappointed to see you are having issues with your Microwave. This is not how we expect our appliances to perform, and we will love to get this resolved quickly for you! We'd recommend contacting our Support Teams who will be on hand to look into this further for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Moshimoshi
1 (9,999)

2025-09-27

1 (9,999)
The start button stopped working after 2 years or so, I can see similar issue faced by other customer in the reviews. Shame that such an expensive feature heavy microwave by a reputable company like Samsung has a such a simple yet major fault in manufacturing that a simple start button will not last more than 2 years. The company should offer to repair this known fault free of cost regardless of warranty.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-28

CX

We're sorry to see that your start button on your Convection Microwave is no longer working. This isn't a common fault that we are aware of, but please rest assured that we are always here to help, no matter the warranty status of your machine. For further support, you can find the contact details and operating hours of our Support Teams: https://www.samsung.com/uk/support/contact/ We're always here to ensure that you can have an enjoyable experience with your microwave. ^SK at Samsung Support

MikkiL
2 (9,999)

2025-08-11

Northampton

2 (9,999)
I loved this model however this is the 2nd one where buttons failed and it’s just out of warranty again - although I’ve got a voucher for 20% off this means I have to buy from this website and not get a better deal at Amazon etc Really rethinking my loyalty to Samsung
Helpful?

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-08-12

CX

While it's great to see that you enjoyed your Convection Microwave when it was working, Mikki, we're sorry to see that the buttons are no longer working. The choice is completely yours where you would like to purchase future microwaves from, but we would love to keep you onboard, as this certainly isn't the experience we would expect from such a high quality microwave. Please reach out to our Support Teams if you have any further queries. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support

Simon B26
1 (9,999)

2025-08-11

Market Bosworth

1 (9,999)
This is the second Samsung microwave I have purchased, the first one lasted just over 1 year. The second one has lasted almost 3 years but now has the same fault that other people are experiencing - The start button does not work or works intermittently. I am now waiting for the oven to warm up to cook my microwave lunch - Never again Samsung, you’ve failed twice !!
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Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-30

Samsung

We’re sorry to hear that your experience with the Slim Fry™ Convection Microwave Oven 28L was not positive, Market. Please don’t hesitate to get in touch if you still need support, and we’ll be ready to help. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

M_loves_Longevity
1 (9,999)

2025-08-07

Greater Manchester

1 (9,999)
Approx 18 months old, start button failed, microwave useless. Will not buy another, even though I been offered 20% discount by customer services. I find that if a 3 yr warantee is offered, it should be standard 3 years, not 1 yr and register to get the further 2 yrs! If they know its a common fault which an engineer verified with me too ie the pcb board goes.... the call out is £100, then add on the parts....SAMSUNG should resolve the issue ....simply NOT WORTH BUYING, in my opinion! Bought as its a Which? best buy, I will be adding my experience with them, as a member.
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Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-08-08

CX

We regret seeing that you have had this issue with your Convection Microwave with SensorCook, and that we have been unable to resolve it satisfactorily. We only offer a one-year warranty for our appliances, with the extended warranty being offered as part of a qualifying promotion. As this is not offered to all customers it is necessary to register for it with the relevant proof of purchase. We can understand your frustration, however, and do hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Suki82
1 (9,999)

2025-08-05

Birmingham

1 (9,999)
Do not buy this product I've only had it for two years, it worked really well for two years and now suddenly stopped working. I've had the same problem like many together have mentioned, the start button stopped working. I'm very disappointed 😞
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Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-08-06

CX

Thank you for taking the time to review the Slim Fry Convection Microwave Oven, Suki. We pride ourselves on creating appliances that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion. We'd love to look into the issue you are experiencing with the Start button not working. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

KenK
1 (9,999)

2024-10-29

1 (9,999)
Bought November 22 and loved it initially, However now the start button has just stopped working, no warning, just nothing happens when you press start. all other ones work
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-30

CX

Thank you for bringing this to our attention, Ken! We are very sorry to read that your microwave has developed a fault! We recommend you reach out to our Home Appliance Experts as soon as possible, and they will ensure the issue is resolved as quickly as possible. All our contact methods and operating hours can be found here: https://spr.ly/6421S3Z39 ^CR at Samsung Support

Mazkaur
5 (9,999)

2024-10-25

5 (9,999)
I love it! It was slightly smaller than my old microwave oven. I love how simple the preset settings are on here, and I use the auto reheat; it doesn't overcook my food. I make potato wedges in here with no oil now. I love this microwave.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-10-26

CX

We are thrilled to see you are loving your stunning Convection Microwave Oven, Mazkaur! With the fantastic SLIM FRY™ technology, this uses hot air circulation to cook your food to perfect with only a touch of oil! The sleek, premium design will sure turn heads when you have people over, we know they will be impressed just like you are! ^LB at Samsung Support

Wennnndy
1 (9,999)

2024-10-18

Gloucestershire

1 (9,999)
I bought this thinking it would save energy and money by reducing my dependence on the main oven. I also thought it would be good for airfrying food and so avoid using a frying pan which aggrevates my partners COPD. However, I've only been able to use it as a microwave. I would never have paid £250 for a microwave. When using the other functions the plate supplied with this oven catches on the back and causes sparking. It's the only plate that I can use with various functions as far as I can see. I did try to get it sorted earlier on but it took ages for the engineers to contact me, leaving a message asking for more info and what happens and when. I didn't reply immediately so they cancelled the service "call", not that they had planned to come out. I have many complex health issues and trying again to get someone out was just too much for me at the time. It's ridiculous that I can't use most of the functions though. I checked that the oven is level, and it is, but when it's on the small vibrations move the stand and metal plates inside so that they catch on the back. I have followed the instructions. I wish I'd gone for a basic microwave and a separate air fryer now.
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Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-21

CX

We are disheartened to read that you have not been able to make the most of your Slim Fry™ Convection Microwave Oven because, when trying to use its Slim Fry functions, the supplied plate is caught on the back of the appliance. It is also our understanding that you already contacted our Support Teams about this, and that one of our engineers requested more information about the issue, although it was not possible for you to respond immediately. We appreciate that this situation is not ideal, and we recommend contacting our Home Appliances specialists again, who will be able to offer you full support with getting the best experience out of this product, so you can cook your meals easily and quickly with its advanced Slim Fry technology. For future reference, you can contact our colleagues at 0333 000 0333, Mon-Fri | 8am to 8pm Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6426qYgpm ^CL at Samsung Support

Shane191
1 (9,999)

2024-10-13

1 (9,999)
Do not buy this microwave. The start button stopped working after 14-15 months (bought in July 2023) of light usage and therefore you can’t start any functions. We spent £200+ on this when there were plenty of other options because we thought Samsung is a reliable brand. Read the comments below and you can see this device clearly has manufacturing faults but Samsung still keeps selling it without doing a recall. Very disappointing Samsung and will never buy again.
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Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-17

CX

Thank you for bringing this to our attention, Shane. We are very sorry to read that your microwave has developed a fault and it no longer able to function. We have a team of Home Appliance Experts on hand who will be happy to speak you directly and ensure you get a solution. The team will run through some check and diagnostics, and if needed, arrange for your microwave to repaired. Please get in touch with our team at experts at your earliest convenience. You can find all our contact methods and their operating hours here: https://spr.ly/6429qXHuD ^CR at Samsung Support

Liggsy
2 (9,999)

2024-10-12

West Sussex

2 (9,999)
Start button not working. Dead as a dodo. Not even 2 years old with light use. I expected more from Samsung and I am extremely disappointed
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Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-17

CX

We're disappointed to see that the start button on your Convection Microwave is no longer working. Please ensure that the door is completely closed when pressing the start button, as otherwise it won't work. We would also recommend checking the door for any debris that may be preventing it from closing properly. If this issue persists, please reach out to our Support Teams, who will be happy to help resolve this issue for you. You can find their contact details and operating times here: https://spr.ly/6426qVYyQ We're certain that once this issue is resolved, you will be able to enjoy further years of great service from your appliance. ^SK at Samsung Support

Anonymous
2 (9,999)

2024-09-13

West yorkshire

2 (9,999)
A brilliant microwave that has served us well for the last 14 months! However now doesn't work. Retailer not interested. Very disappointed. Have been a loyal samsung consumer for many years and recommend samsung to my customers but this may change my mind! I would have been better buying a £40 smart price microwave from Asda :(
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-09-25

SEUK Reviews

We regret to hear that after a brilliant 14 months of service that your Convection Microwave is no longer working. Although the 12-month warranty on your microwave has now elapsed, please don't worry, our Support Teams are still here to help. They will be happy to run through any relevant troubleshooting to get your microwave back up and running again, or advise on the repair process if necessary. You can reach out to our colleagues using the contact details on the following link: https://spr.ly/6421oSr4F We thank you for your loyalty to our products so far, we're sure that we will be able to resolve the issue you are facing with your microwave and earn your continued support. ^SK at Samsung Support

Wazza13
5 (9,999)

2024-04-09

Bradford

5 (9,999)
3yrs and still going strong! Does everything i need it to.
I recommended this product.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-04-10

Samsung UK Reviews Team

We are glad to see that you have been enjoying the quality and superb cooking features of your amazing Slim Fry™ Convection Microwave Oven for 3 years now, Wazza! You can always trust Samsung to enjoy products that aren't just smart and powerful, but also affordable! ^CL at Samsung Support

KAZG
1 (9,999)

2024-04-06

Walsall, West Midlands

1 (9,999)
Great Microwave at first, then buttons on panel stopped working intermittently, can probably get it to work once a week now and thats with unplugging it and leaving it a few days. No good if the start button doesn't work. This was brought off Argos 14 months ago, was just out of warranty when problems started, argos didn't want to know. This seems to be a major problem with this microwave and customers should expect it to last longer than 12 months and not have to pay for repairs for an item that obviously has a manufacturing fault .Samsung should send out a recall and either repair or replace faulty models
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-08

Samsung UK Reviews Team

Thank you for taking the time to share feedback on our Slim Fry™ Convection Microwave. We're sorry to hear about the issues you've encountered with the buttons. Your experience is not reflective of the quality and reliability that we strive to deliver with our products, and we understand the frustration this situation has caused you. We're committed to resolving this issue for you, so we recommend reaching out to the experts in our Home Appliance Team, who will run through diagnostics and provide you with the support you need. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6429wnWAZ ^AP at Samsung Support

Greybeard
1 (9,999)

2024-02-18

Devizes, Wiltshire

1 (9,999)
Bought from Currys, December 2022. Guaranteed for 12 months. 'On' switch stopped working after 14 months so nothing works except the clock and I'm left with another expensive electronic brick to dispose of.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
IAN44
4 (9,999)

2024-02-02

North West

4 (9,999)
We inherited this 7years ago and to be honest it's been used alot and in all that time it's never let us down! going off the identification tag on the back it will be 10yrs old this year, just brilliant.😀
I recommended this product.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-02-03

CX

We are delighted to read that you enjoyed the incredible quality and brilliant cooking features of your Slim Fry™ Convection Microwave Oven for 7 full years, Ian! We are confident that you will continue taking full advantage of this incredible microwave for many more years to come. In the meantime, if you need any support or have any questions about how to make the most of your appliance, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Real Person
1 (9,999)

2024-01-16

1 (9,999)
After 18 months light use the start button failed. Samsung authorised repairer estimated £120 plus parts to repair. Why would a reputable company put out an apparently well made, solid machine with such an obvious fatal flaw?
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Jay91
1 (9,999)

2023-12-29

Nuneaton

1 (9,999)
As per other reviews, the start button has stopped working after around 18month so outside of the warranty period, really disappointing. Unit is now completely useless, which is a real shame as it is actually a really good piece of kit!
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-02

CX

Thank you for sharing your feedback with us, Jay. We are very sorry to read that you have experienced a fault with the start button on your Slim Fry Microwave. Although 18 months does put it outside our manufacturer's warranty period, we still provide support and repair options. If you would like to discuss these with one of our Home Appliance Experts, please do not hesitate to get in touch. You can find all our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Ian Sp
1 (9,999)

2023-12-23

Rotherham

1 (9,999)
same as everyone else start button does not work. the start button should be more robust as it will be used about 5 times as often as any other button
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
AP101
1 (9,999)

2023-12-18

1 (9,999)
This product is so poor, just like the below mentioned customers a little over 16 months later my microwave quick start button has failed... shock horror. I have contacted Samsung on about 5 separate occasions, asked for assistance with getting an engineer to look at the product, I still haven't received a quote or a call. It made me laugh seeing all the rest of the reviews on this product being consistently similar. Do not buy this product, it is awful. As for most of the other products I have purchased from Samsung, phones, TVs hoovers, fridges, they have all been fine. Just a shame that this has kind of overshadowed all that for me.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-20

CX

Thank you for taking the time to share feedback on our Slim Fry Microwave. We're sorry to learn you've experienced an issue with the Start button. Our products are designed to provide a stable and lasting performance as you've experienced with other Samsung products in your home, however, we appreciate this isn't the encounter you've had with your appliance. We're committed to resolving your issue promptly, so we recommend maintaining contact with our Support Teams, who can be reached using various contact methods and are on hand to help you access the support you need. You can locate these contact methods along with our operating times by heading to the following link: https://bit.ly/SamsungUK-Support We're confident this issue will be rectified quickly so that you're able to fully enjoy your microwave again. ^AP at Samsung Support

Krystyna
1 (9,999)

2023-12-07

Aberdeenshire

1 (9,999)
OMG, DO NOT BUY THIS PRODUCT!!! I cannot believe you are still selling this product. I like many of your other customers who purchased this product have had issues with the On/Off button, with not just one machine but two. With both products I had to call out the engineers twice, for the same problem, this is clearly a design fault. A paultry 20% voucher when you know these machines will fail is a disgrace. Stop selling this product or fix the problem.
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Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-08

CX

Thank you for your feedback, Krystyna, although we do regret seeing that you have had this issue with your Slim Fry Convection Microwave Oven. We do assure that we design all of our products to provide a lengthy and reliable service, but we can certainly understand your frustration if this has not been your experience. We are happy to see that our Customer Support team has attempted to assist you, and do hope that the experience you have had with the microwave does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

zenyatta80
1 (9,999)

2023-12-04

1 (9,999)
The rating and negative reviews speak for themselves. The product is worthless. In less than 3 years its had its magnetron replaced and now the button panel has developed a mind of its own. Like many other reviewers start button has stopped working rendering the unit a total dud. Samsung warranty has expired and the cost of repair is way more than that of new unit. DO NOT BUY Samsung microwaves, period!!!
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-05

CX

Thank you for taking the time to share feedback on your Slim Fry Microwave, Zenyatta. We're sorry to hear your appliance has developed an issue with the control panel and Start button, and we understand how frustrating it can be when appliances don't meet expectations. We offer a 12-month warranty on our microwaves from the date of purchase, meaning that any issues that occur outside this repair would incur a cost. Whilst we understand this isn’t the outcome you were looking for, we strongly advise proceeding with a repair by our skilled engineers, who are expertly qualified to return your microwave to the standard it is capable of. In case you need to locate the contact methods and operating times to reach out Support Teams to arrange this, here’s a link containing these details: https://bit.ly/SamsungUK-Support Our colleagues are also on hand to offer further assistance and help resolve any questions or concerns. We trust they'll help you fully rectify your issue so that you can get back to enjoying your microwave. ^AP at Samsung Support

Broken switch
1 (9,999)

2023-11-28

Northwest

1 (9,999)
Same old story only lasted 15months before start button failed to operate outside of one year guarantee and Samsung won’t repair. This is the second of this model I’ve had and both failed in the same way. I won’t be buying another Samsung product absolute garbage. And a company that won’t admit the poor quality and replace or recall a defective product.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-30

CX

Thank you for taking the time to share your feedback with us. We are very sorry that your microwave oven has developed a fault with the start button. Although the microwave may no longer be within the warranty period, we do still offer out-of-warranty repair options. Please contact our Home Appliance Specialists to discuss these options in further detail. You can find all our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Redjohn17
1 (9,999)

2023-11-22

Newport south wales

1 (9,999)
Had this model for under 2 years used for a 2 adult family with average use few times a week and suddenly broke the start button failed Samsung virtually no help at all offers me a 20% voucher or a repair amounting to £160 avoid this model at all costs and I’m avoiding any Samsung small appliances due to there lack of customer support they know this is a faulty model and can only come up with a pathetic 20% discount
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-23

CX

Thank you for taking the time to share feedback on our Slim Fry Microwave, John. We're sorry to learn you've experienced an issue with the Start button. We're committed to delivering durable and reliable appliances to enhance your daily life, and we share your disappointment that your microwave did not uphold the standard of longevity that we aim to provide. It is also our understanding that you've been in touch with our Support Teams, and that you aren't satisfied with the outcomes provided. As the issue has occurred outside the warranty period, this means a quote will be provided to complete the repair. We recommend considering the repair option, as our skilled engineers are well-equipped to restore your appliance to optimal performance. Our goal is to ensure that you can continue to enjoy your products for years to come. Alternatively, if you are considering replacing your current model using the discount provided, our Support Teams are ready to assist you in choosing the right model that suits your needs. You can find their contact information and operating times by visiting the following link https://bit.ly/SamsungUK-Support We appreciate your patience as we've worked to address and resolve this situation, and we sincerely value your feedback. ^AP at Samsung Support

attila99
3 (9,999)

2023-11-22

chatham

3 (9,999)
Just have arrived, so still working but there is no instructions at all. Don't have a clue how to use the premium functions! 20 pages warnings and 1 page about partial cooking settings
I recommended this product.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-11-22

CX

We are sorry to read that you didn't find the documentation that was included with your Slim Fry™ Convection Microwave Oven very useful to start using all its features and settings, Attila. It is of the utmost importance to us to make sure you have all the information you need to get the best out of your product immediately. Please follow this link which will take you to the online User Manual of your model where you will find all the relevant information about its features starting from page 13: https://bit.ly/SamsungUK-MC28A5135CKUserManual Please also don't hesitate to contact our Support Teams if you have any questions about making the most of your microwave, and we will be ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we will certainly make sure to take your feedback on board, so we can make the documentation that comes with our products more comprehensive and informative. ^CL at Samsung Support

Aimee18
1 (9,999)

2023-11-17

South wales

1 (9,999)
Came online to find out the warranty details for this item, as shock horror after 18 months the quick start and microwave buttons are not working, well all buttons apart from the deodorising actually, deeming it useless and I am shook at all of the reviews here!!!! All the same issue!! there is clearly a wider issue here!! COME ON SAMSUNG SORT YOURSELVES OUT!!! I’ve always said buy cheap buy twice, and quite frankly this is not a cheap item. I do not expect it to break after 18 months minimal use! Of course just out of warranty and the only thing you can come up with is for me to pay nearly as much as a new one for a repair that will judging by the original will last all of 2 minutes! DO NOT WASTE YOUR MONEY!!
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Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-18

CX

We are very sorry to read that the buttons on your Slim Fry™ Convection Microwave Oven have stopped working after 18 months of use, Aimee. We appreciate that this situation is not ideal, and we are ready to offer you full support with this. Please follow this link, kindly shared by our colleagues abroad, where you will find a comprehensive guide on how to troubleshoot and fix the buttons of your microwave not working with a series of easy steps: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you need more support, please contact our Home Appliances experts who will be able to assist you with getting your microwave fixed as soon as possible, so you can continue using it for many more months in the future. You can contact our colleagues at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support From our end, we will also make sure to pass this feedback on to our engineers, so we can use it to improve our future products and technology. ^CL at Samsung Support

Craigiec
1 (9,999)

2023-11-14

Yorkshire

1 (9,999)
The microwave has had one repair within the first month of purchase as the oven and grill stopped working! Just out of the initial year warranty and the I have the same standard issue of start button and other control buttons failing. I’ve contacted customer service who have been very unhelpful and the new extended warranty does not apply in my case and want to charge me for a repair. It seems like the product should be recalled as this affects many users and I would not recommend this or Samsung for their lack of help either. Avoid at all costs and find a better quality microwave! The extended warranty is just them trying to build confidence in a product; however when it comes to repairing under the warranty they won’t do it!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-15

CX

We're sorry to hear you're experiencing an issue with the buttons on your Convection Microwave, Craig. We design our products to provide a stable and lasting performance, so this certainly isn't what we like to hear. We understand you were disappointed to learn your repair would be chargeable, as your appliance falls outside the warranty period. We offer a 12-month warranty on our microwaves from the date of purchase, and any extended warranties need to be registered within 90 days of purchase. We appreciate you've already been in touch with our Support Teams, however, we do recommend maintaining contact with them, as they'll be able to walk you through the next steps and help resolve your issue. You can find all our contact methods, along with operating times, by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support

Stuart27
1 (9,999)

2023-10-26

Milton Keynes

1 (9,999)
Like almost everyone else who was unlucky enough to have purchased this microwave, mine lasted a little over 12 months and then the start button stopped working. As an engineer myself, I accept that things sometimes break and that's life, but when the same fault happens again and again to the same product, that's not an accident, that it either poor design or poor quality. I would be interested to know which Samsung have put it down to? This seems to be so common that it should either be recalled, or the warranty extended to cover all those who are having the same issue.
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Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-10-27

CX

We are very sorry to see that the Start button on your Slim Fry™ Convection Microwave Oven stopped working after 12 months of use, Stuart. We appreciate that this situation is not ideal, and we recommend following this link, shared by our colleagues abroad, where you will find useful steps on how to troubleshoot and resolve this issue: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If the Start button is still not working after following the steps from the previous link, please don't hesitate to contact our Home Appliances experts who will be ready to offer you full support with this. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support From our end, we will also make sure to take your feedback on board, so we can use it to improve our future technology and similar products. ^CL at Samsung Support

thechandra
2 (9,999)

2023-10-10

London

2 (9,999)
MC28H5125** was fine except for erratic start button which became more and more erratic. Now it is a gamble if it works so a working microwave cannot be used as there is no way to start anything
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Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-11

CX

We’re sorry to learn you’re experiencing an issue with the Start button on your microwave. Our products are expertly designed to deliver reliable and stable performance, so this certainly isn’t the function we’d expect. We recommend contacting our Home Appliance Specialists, who will run through troubleshooting and walk you through the next steps to get your microwave working to the standard it’s capable of again, so you can confidently enjoy its impressive function. You can find our contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support

Petch
1 (9,999)

2023-09-07

Lincolnshire

1 (9,999)
Avoid this microwave, it is really good however , Another one with broken start switch. Less than 2 years old. Do not buy - you have been warned! Samsung your really need to take this seriously, as a quick look on the internet and there are lots of unhappy customers reporting similar issues!
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-09

CX

We are very sorry to see that the Start button on your Slim Fry Convection Microwave Oven has stopped working after two years of use, Petch. We appreciate that this situation is not ideal, and we recommend following this link, shared by our colleagues abroad, where you will find a comprehensive list of steps to troubleshoot this issue: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you require further support, please don't hesitate to contact our Home Appliances specialists who will be able to continue assisting you with this. Our colleagues can be contacted at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support We would also like to reassure you that our microwave ovens go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of durability and performance. ^CL at Samsung Support

allyw
1 (9,999)

2023-09-05

Warwick

1 (9,999)
Awful.. start button stopped working and just out of warranty. Samsung should be known as Samswingler. Look at all of the other customers with same issue. Samsung unable to be contacted
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-05

CX

Thank you for your feedback, although we do regret seeing that you have had this issue with your Convection Microwave Oven. We do design all of our products to provide a lasting and reliable service, but we can understand your frustration if this has not been your experience. There are a number of different ways to contact our Customer Support team, and you can find the details for them, plus our opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

YT71
1 (9,999)

2023-09-03

1 (9,999)
When it was working it was a great piece of kit, done everything we wanted. But after 18 months the start/stop switch no longer works. Seems like a common problem and just out of warranty. Really disappointed as we have always tried to buy Samsung products, but no more. Should have read previous reviews, so be warned. Samsung obviously know about this problem with the start/stop switch failing and should, if they are a quality company offer to repair or replace these machines free of charge.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-09-04

CX

We are disheartened to see that the Start button of your Slim Fry™ Convection Microwave Oven stopped working after 18 months of use. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help. Please follow this link, shared by our colleagues abroad, where you will find a useful guide on how to troubleshoot and fix any issue with the buttons of your microwave not working: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If this doesn't help, please don't hesitate to contact our Home Appliances specialists who will be able to offer you full support with the next steps. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support We would also like to reassure you that all our products, including our microwaves, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support

Jane 2004
1 (9,999)

2023-08-21

Tyneside

1 (9,999)
It looks good, but after only six month of using it it’s not working. I bought this when my kitchen was getting done, so it sat in its box for months. After six months of light used it’s given up the ghost and the start button will not work. Even though I registered it, it is not appearing on My Products list. Neither is my tumble dryer either. It’s now out of warranty. Every appliance in my home is Samsung, however, I will not be replacing this or any other product with Samsung again. Very very disappointing.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-21

Samsung Support

We are very sorry to see that the Start button on your Convection Microwave Oven has stopped working after six months of use, Jane. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help. Although the microwave is not visible on your Product List, you will still be able to make the most of its 12-month manufacturing warranty. There can also be several reasons as to why the button is not responsive, and we recommend following this link shared by our colleagues abroad, where you will find a comprehensive guide on how to troubleshoot this issue: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you need more support, please don't hesitate to contact our Support Teams who will also be able to assist you with making sure that all your products are registered correctly. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

AuntieElle
1 (9,999)

2023-08-03

Worcester West Midlands

1 (9,999)
I bought Samsung because I wanted a quality product Ha! The handbook just states obvious and does not give any guidance on functions eg: Healthy Cooking option isn't even mentioned. Start button failed after only 15 months and Samsung jyst gave me details an engineer in Warrington I live in Worcester so, with the cost to transport there and back plus the repair I may as well just buy new but it won't be a Samsung!
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-04

Samsung Support

We are very sorry that you are not satisfied with your Slim Fry™ Convection Microwave Oven because the start button stopped working after 15 months of use, and because the manual that came with it was not as informative as expected, Laine. We also appreciate that you contacted our Support Teams to receive assistance with this, and that you were given the details of a service centre in Warrington, which is not possible to travel to due to your current location being Worcester. In this instance, we still recommend contacting the service centre you were given the details of to see if there are any options available that can better suit your needs; specifically, if there is an engineer closer to you that can come to see you, inspect the appliance, and proceed with a repair. From our end, we will also make sure to pass this feedback on to our relevant department to ensure that the manuals that come with our products include more details about their features. An in-depth User Manual for this product can be found on the product page on our Samsung website where you will find all the relevant information about the features, functions and settings of this appliance to make the most of it every day: https://bit.ly/SamsungUK-MC28A5135CKUserManual If you have any questions or need more support with your microwave and the repair service, please don't hesitate to contact our Support Teams again and we will be ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

woodie1306
1 (9,999)

2023-07-24

Hertfordshire

1 (9,999)
Just 2 years old and stopped working very disappointed it didnt even last more than 2 years for oven costing £200
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-26

Samsung Support

We're sorry to see that your oven has had a fault and stopped working, Woodie. This isn't what we'd expect from any of our models, as they're designed to last for many years. Please get in touch with us, so you can explain the issue and we can get this sorted for you. We can arrange for an engineer to inspect it and repair it if you'd like. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Dom999
1 (9,999)

2023-07-20

Northwest

1 (9,999)
Another one with broken start switch. Less than 2 years old. Do not buy - you have been warned!
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-21

Samsung Support

We are disheartened to see that you experienced an issue with your Slim Fry™ Convection Microwave Oven where the start switch stopped working less than two years since purchase, Dom. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help you make the most of this fantastic cooking appliance every day. Please follow this link, kindly shared by our colleagues abroad, where you will find a comprehensive guide on how to troubleshoot and fix the buttons of your microwave that are not responsive: https://bit.ly/HowToFixMicrowaveButtonsNotWorking We are confident this will help. Nevertheless, if you need more support, please don't hesitate to contact our Home Appliances specialists who will be able to assist you further with this. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm. ^CL at Samsung Support

Fabs_UK
1 (9,999)

2023-06-19

St Albans

1 (9,999)
Well I had read the reviews but decided to take a punt. Surely enough, 13 months later, the start button has stopped working. I must have used the microwave a maximum of 15 times.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-20

Support

We're sorry to see that you've had an issue with the start button not working on your microwave. This isn't the experience we'd expect at all and would love to get this looked at for you and fixed. Please get in touch with us over the phone or online, and we can look into this further. All of our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Jimmer123
1 (9,999)

2023-05-27

Somerset

1 (9,999)
As stated in other reviews the start button stopped working within 18 months and now it is useless, out of warranty and samsung are not interested unless you want to pay for repair, if something gets damaged from mis use I can understand but when it is clearly a common fault with there cheaply made and overpriced product they should look into it and offer a free repair! Not want to charge you more money! Joke of a company.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

2 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-05-29

Samsung Support

Thank you for sharing your feedback, Jimmer. We are sorry to read that you have experienced a fault with your microwave. Unfortunately, as our policy states, the warranty for this appliance is 12 months, therefore a repair would be chargeable. If you would like to discuss your repair options and costs, please do not hesitate to contact our Home Appliance Experts. You can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Martinp29
2 (9,999)

2023-01-20

Colchester

2 (9,999)
Oven is about 20 months old and started out as the best combo oven I’ve had until about 2 months ago. First the LED figures started to go out and then the start button ceased to start the oven. Over the last two months the time between stopping working has got less and less until now the oven has been off for two days. Funny thing is each time the LED’s on the clock start working so does the start button. Basically if little use now as never works when I need it.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-22

Samsung Support

Thanks for sharing your feedback for your microwave, Martin. We're sorry to see that an issue has arised and that it is now not working. Please get in touch with our Customer Support Teams, who will get this sorted, so that you can continue to enjoy it. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Bri1418
1 (9,999)

2023-01-18

Northumberland

1 (9,999)
I have read a few reviews on different sites regarding how long this Microwave lasts. Mine has just reached two years old and the microwave function has stopped working. The grill and oven still work so it’s very disappointing that I need to buy a replacement. Interesting that the unit now comes with a longer warranty. Wish this was the case two years ago. Poor aftercare from Samsung.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-19

Samsung Support

We are very sorry to see that the microwave function of your MC28A5125AK is not working correctly anymore. We would like to offer you full support with this so you can continue enjoying the superb cooking features of this appliance as soon as possible. Please get in touch with one of our Support Teams who will be ready to assist you with great troubleshooting steps and solutions. If necessary, our colleagues will also be able to send an engineer to inspect the microwave and proceed with the next steps for a repair. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

UnhappyBuyer
1 (9,999)

2023-01-11

Edinburgh

1 (9,999)
I bought this microwave over the pandemic thinking I would spend extra money on something that would last. Two years down the line and just out of warranty and it is now broken with repairs costing up to £200! As a buyer of other Samsung products this was disappointing. As a microwave it was great, but I could score it well if it is going to break after 2 years with what looks to be a common issue online.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-12

Samsung Support

We totally appreciate how important it is to have a fully working microwave and we would like to assist you with this so you can enjoy using it once again and as soon as possible. Although the repair would be chargeable if the microwave is outside the manufacturing warranty, our engineers would ensure that the appliance will be thoroughly fixed so you can enjoy it again for many more years to come. We recommend getting in touch with your closest Samsung Support Centre who will be able to locate your closest engineer so the repair can be carried out. You can find your closest one here: http://bit.ly/SamsungSupportCentre If you have any type of queries, one of our Support Teams will also be happy to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Anonymous
1 (9,999)

2023-01-02

1 (9,999)
Stopped working after 13-14 months following minimum use. Power and display on although no microwave or oven settings working. (Will not turn on). Error messages within instructions limited and Samsung support extremely poor. No interest if appliance in over 12 months old.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-01-06

Samsung Support

We are disheartened to see that your MC28A5135CK Convection Microwave with Slim Fry is not working as expected. We appreciate your frustration, and we would like to offer you full assistance with this to get it sorted out as soon as possible. Although we appreciate you have already contacted our colleagues to receive support with this, we strongly recommend contacting them again so they can continue troubleshooting the issue and, if needed, proceed with the next steps for a repair. Our colleagues can be contacted on the following link where you will also find our opening hours: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Baggy64
1 (9,999)

2022-12-28

Suffolk

1 (9,999)
Purchased just over a year ago and switches will not operate. Used only 2-3 times a weekend reading the other reviews with the same issue, I will not bother to contact Samsung to be told the item is out of warranty and a call out charge of £96 will need to be paid. Looks like there is an issue with the switches on this product, so the item should be repaired free of charge. Very disappointed, will look to purchase a similar product from Panasonic and consider this purchase as an expensive mistake.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-29

Samsung Support

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are experiencing an issue with your Slim Fry Microwave Oven switches. Although your microwave may be out of warranty, our incredible Home Appliance Team will still provide support for our products. With many tips, tricks and troubleshooting options available, we recommend contacting them directly to aim for a solution other than a physical repair by one of our engineers. You can find our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Huan pabl
1 (9,999)

2022-12-05

1 (9,999)
Mine broke on 2,5years start button not working so u cant do anything and i used it 1-2times a week very poorly made electronic.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-07

Samsung Support

We are diheartened to see that your MC28A5135CK Convection Microwave has stopped working, and we certainly would like to look into this for you so you can make the most of its incredible cooking features once again. Our engineers will make sure to fully repair your microwave so you can enjoy it for many more years to come. We recommend contacting your closest Samsung Support Centre who will be able to locate your closest engineer so the repair can be carried out. You can find your closest one here: http://bit.ly/SamsungSupportCentre If you have any type of queries, one of our Support Teams will also be happy to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

MABorg
5 (9,999)

2022-10-04

5 (9,999)
The slim-fry feature results in the best oven chips I've ever tasted. Also great for breaded fish, chicken, mozzarella sticks etc. Also great for frozen pizza. Grill, convection oven and microwave all do an excellent job. Once you get used to the preset settings, you can cook almost anything. Wouldn't do without it.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-10-05

Samsung Support

Thanks for the awesome feedback! It's fab to read how much you are enjoying your new Convection Microwave, especially thanks to the incredible Slim Fry feature that provides you with delicious chips and other foods! ^CR at Samsung Support

Woody
4 (9,999)

2022-09-25

Scotland, UK

4 (9,999)
I bought this to replace my old Samsung combination microwave which lasted 9 years. The new microwave has new and better features. I hope it lasts me for years.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Nomad
2 (9,999)

2022-09-21

Herefordshire

2 (9,999)
Bought this to replace our older Panasonic combination microwave that was a good all rounder. Went for this Samsung to replace as it had good reviews. A disappointing machine, it is very large outwardly but inwardly it's space would not take my medium size oven dish dispute it's large internal measurement, it would not rotate, I think the large measurement on description included a small lip on the side wall of microwave, but prevented the movement of dish with turntable. Also found the power was not so good and the combination microwave/convection oven did not seem to work properly. So sadly, returning it.
Originally posted on argos.co.uk

Design

1 (9,999)

Features

4 (9,999)

Performance

2 (9,999)
NicW
1 (9,999)

2022-09-20

1 (9,999)
We bought this microwave just over a year ago and have used it 2/3 times a week and have found the start button has stopped working, I’ve just logged onto Samsung to book a repair and it’s going to cost me an initial £96 just for someone to come and have look (marked as labour costs). We bought this as a trusted brand, as we have used Samsung for lots of household items over the years, and have rarely had problems, yet this seems to be a very common issue with this particular microwave which is going unresolved and being ignored by Samsung.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-21

Samsung Support

We are very sorry to see that you have been experiencing an issue with the Start button of your MC28A5135CK Convection Microwave. We totally appreciate your frustration and the importance of having a fully working microwave for your daily needs. We would like to reassure you that all our devices, including this microwave, go through a series of thorough tests to ensure that each product meets our high standard of quality. Although the repair would be chargeable if the microwave is outside the 12-month manufacturing warranty, our engineers would ensure that it will be thoroughly fixed so you can enjoy it again for many more years to come. If you have any questions about your repair or need further support, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact US page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Rage against the microwav
5 (9,999)

2022-08-18

Manchester

5 (9,999)
Excellent product even nigella said so
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Infinite00
1 (9,999)

2022-08-02

Cornwall

1 (9,999)
Mine broke out of warranty, but it has had its problems along the way. I loved it at first, it's a great big size and looks smart, it also has so many features that drew me in, however I only ever uses the microwave function. It was used two or three times a week and lasted about a year and a half, which at the price paid this is not good. It starts with the occasional start button not working, everything else works so you switch it off and back on and boom it works again, this gradually gets worse, way way worse. I now have multiple buttons not working, fortunately most I never use anyway, but that start button. Sometimes it's literally weeks now to get it to work. Looking online this start button issue is VERY common, yet they still sell them. Hopefully if you do purchase one you don't get the same issues I have. Good luck!
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-08-04

Samsung Support

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are having trouble with the buttons on your microwave. Although your microwave may be out of warranty we encourage you to get in touch. We would be happy to have your microwave inspected and provide you with a quote for the repair. Please see the following link for all our contact details and their opening times: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Alison
5 (9,999)

2022-07-21

Ilkeston

5 (9,999)
I paid for a Samsung for simple operation and good performance, as I've come to realise from recent fridge freezer purchase. Exactly as I expected it is easy to use. It has made my built in oven redundant and is much more economical cooking for one.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Julia
5 (9,999)

2022-07-20

Hull

5 (9,999)
I was dubious about the revolving plate, but I now love it. The combo off micro and convection to bake a cake has opened up a new world. No more preheating and waisting pressues time.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Patsy 67
5 (9,999)

2022-07-05

Hoddesdon Hertfordshire

5 (9,999)
I brought this the other day so pleased with it . Would recommend to friends sale person was very helpful
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Andromeda
5 (9,999)

2022-06-28

Birmingham

5 (9,999)
Not the cheapest but as always with Samsung easy and efficient to use.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ruthie
5 (9,999)

2022-06-15

WF120BS

5 (9,999)
Looks great does everything I need it to do, very happy
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ploughmaster
5 (9,999)

2022-04-05

Chester

5 (9,999)
Does a brilliant job so simple to use would recommend it
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Softtop
1 (9,999)

2021-10-01

Sheffield

1 (9,999)
I bought this just microwave just over a year ago (by about 1 to 2 months) and the buttons have randomly stopped working on the front. I use this 2 to 3 times a week maximum and for it to fail after spending over £200 on it is disgusting. Samsung are not interested, told me its out of warranty. Avoid at all costs, very disappointed with Samsung, I have always bought their products in the past and I'm reconsidering that approach.
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
GER1985
3 (9,999)

2021-07-22

Westmeath

3 (9,999)
I have this less then a year and the noise out of it is so loud I can’t use it it’s like the fan doesn’t last in them
Helpful?
Originally posted on Slim Fry™ Convection Microwave Oven 28L MC28A5135CK(MC28A5135CK_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

4 (9,999)

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17.02.2025

ENGLISH

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