If your item arrives damaged, it’s important you let us know as soon as possible. For damage that can be seen (e.g. to the packaging or outside of the product), you must contact us within 72 hours of delivery. Our Customer Support team will discuss your options for a refund or exchange.

Any damage not reported to us within 72 hours will be determined to have been caused by your handling of the product(s), unless it can be proven otherwise. We may reduce the amount of any refund to reflect the reduction in the value of the product(s) caused by the damage.