Samsung Rewards Program
TERMS AND CONDITIONS
PLEASE READ CAREFULLY. By enrolling in this program, you agree to the following terms and conditions that govern the Samsung Rewards Program.
A. Overview of Samsung Rewards Program
The Samsung Rewards Program (the "Program") is a loyalty program provided by Samsung Electronics America, Inc. (“Samsung”) through which eligible individuals who have a valid Samsung Account ID, may earn points (“Point(s)”) that will be credited to Participant's Samsung Rewards Account (“Rewards Account") as set forth herein. Where applicable, participants may redeem their Points through Samsung.com or the Shop Samsung application, as described below in Section F.
B. Eligibility and Participation in the Program
1. The Program is open to legal residents of the fifty (50) United States and the District of Columbia who are at least thirteen (13) years of age or older and have a valid Samsung Account ID from Samsung.com (“Participant(s)”). AN ELIGIBLE MINOR SHOULD HAVE THEIR PARENT’S OR LEGAL GUARDIAN’S PERMISSION TO PARTICIPATE. Void where prohibited by law. Samsung Accounts are free to create and maintain and will be subject to the Samsung Account terms available at https://account.samsung.com/membership/terms. If you do not have a Samsung Account, visit www.samsung.com and follow the links and instructions to create an account. NOTE: Your Samsung Account profile must include your first and last name and email address. If your Samsung Account does not meet this requirement, you may be suspended from the Program.
2. Registration: Participants are automatically enrolled in this Program and a Rewards Account is created, wherever Samsung Accounts can be created, when registering a new Samsung Account (effective January 2021) including, but not limited to www.samsung.com and Shop Samsung (the “Shop Samsung App”). Existing Participants who are Samsung Account holders prior to January 2021 are required to register online at https://www.samsung.com/us/web/account/my-rewards/ or through the Shop Samsung App with the email address associated with their Samsung Account and agree to these Terms and Conditions. Continued participation in the Program constitutes each Participant's continued full and unconditional agreement to these Program Terms and Conditions, as they may be updated from time to time and representation that Participant meets the eligibility requirements set out in these Terms and Conditions. Those who do not comply with these Terms and Conditions may be prohibited from participating in the Program as determined by Samsung in its sole discretion. There is a limit of one (1) Rewards Account per person/e-mail address, regardless of whether more than one person uses the same e-mail address. The person who is the authorized e-mail account holder of the e-mail address indicated in the Samsung Account (and who otherwise meets the eligibility criteria) will be deemed the Participant.
3. Participant's Personal Information: To learn how Samsung will use the personal information collected in connection with the Rewards Account and/or this Program, read Samsung’s Privacy Policy available at https://account.samsung.com/membership/pp.
4. Receive Notifications from Samsung: By accepting these Terms and Conditions and enrolling in the Program, Participants hereby agree to receive email messaging to the email address associated with their Samsung Account as set forth in Samsung’s Privacy Policy (https://account.samsung.com/membership/pp) and/or push notification messages to their Samsung Mobile Device from Samsung for promotional, information and/or other purposes. To manage notification settings for Samsung Account, go to “Preferences” at https://account.samsung.com/membership/contents/profile/profile-gate.
5. As permitted by law, Participants may submit privacy rights requests using the Samsung Privacy Portal available at https://www.samsung.com/us/privacy/ccpa/. If Participants submit a request to delete their Samsung Rewards Account, all applicable data associated with the Samsung Rewards Account will be permanently deleted in accordance with applicable laws. Participants forfeit their Rewards Points and Samsung will not be able to provide any customer service related to any previous transactions associated with their Rewards Account once a deletion request has been submitted. If Participant elects to re-enroll in the Samsung Rewards Program after they have deleted their Rewards Account, they may do so but will start with a zero (0) Point balance.
C. Duration, Modification and Termination of the Program
1. Samsung reserves the right to suspend or modify the Program, at its discretion, at any time with or without notice. Termination, modification or suspension may affect a Participant's ability to earn Points or redeem accumulated Points. Participants can redeem Points as set forth in Section E below.
2. A Participant's continued participation in the Program constitutes their acceptance of any changes to these Terms and Conditions.
D. Earning Points
1. Earning Points through Purchase of Samsung Products (Samsung Mobile Device is not required)*: *This method of earning points may not be available to residents of certain states.
(a) Samsung will offer Points with the purchase of products through Samsung.com and the Shop Samsung App. Participants will earn Points as follows:
(i) Participants must be logged into their Samsung Account at the time of purchase/during purchase check out. If Participant is not logged into their Samsung Account during purchase checkout, Participant forfeits the ability to request Points at a later time.
(ii) Participant will receive Points based upon the final purchase price paid at check out (whether paid-in-full or approved for Samsung or other financing). The final purchase will be calculated after all discounts, including use of Points to purchase, coupons, promo codes and gift certificates have been redeemed and will not include shipping or taxes or other fees, if any. The number of Points that will be earned will be displayed after check out.
(iii) Points will be credited to Participant’s Rewards Account once applicable return periods have lapsed after delivery date of purchased product or where applicable after chargebacks are complete. Go to https://order-help.us.samsung.com/hc/en-us/sections/360011649353-Returns-Refunds for frequently asked questions.
2. Tier Status: Participants may be eligible to earn additional Points and Program benefits based on the Participant’s achieved Samsung Account Tier status. There are three (3) Tiers: Silver, Gold, and Platinum. Participant’s Tier status will be calculated based on the total number of Points earned or offered by any of the methods described in this section during the current calendar year as set forth in the table below.
Participant can achieve a Tier Status at any point in a calendar year by earning the requisite number of Points as set forth in the table above. That Tier status will remain in effect as the minimum Tier Status for the following full calendar year at 11:59 p.m. Eastern Time (“ET”). Participants must requalify for Tier Status in future calendar years. Participant’s Tier Status is based on the highest qualifying Tier Level for which the Participant qualifies.
For example: If a Participant reaches 500 cumulative Points during calendar year 1, the Participant will maintain a “Gold” Tier Status for the remainder of calendar year 1, as well all of calendar year 2 (unless Platinum Status is achieved). The Participant’s Tier Status for calendar year 3 either will be determined based on the cumulative Points earned in calendar year 2 or the cumulative points earned to-date in calendar year 3. The scenario resulting in the highest Tier Status earned will prevail.
E. Point Value, Forfeiture of Points, & Viewing Points
1. No Cash Value or Transferability. Points do not constitute property, do not entitle a Participant to a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason. Accordingly, Points are not transferable (a) upon death, (b) as part of a domestic relations matter, (c) from separate Rewards Accounts held by one Participant, or (d) otherwise by operation of law. The sale or transfer of Points is strictly prohibited. Points may not be sold on any secondary market, and any transfer of Points to a secondary market shall be deemed void. Any Points remaining in a Participant’s Rewards Account if the Program is canceled will be forfeited without compensation. There shall be no carry over or transfer of Points to other Samsung programs, unless otherwise determined by Samsung in its sole and absolute discretion.
2. Point Expiration. Points earned will expire at the end of the calendar month one (1) year (twelve (12) months) after they are earned. Points not redeemed during this valid period will expire and be forfeited. Oldest points earned will be automatically redeemed first from Participant’s Rewards Account.
3. Accrued Points Viewable in Participant’s Rewards Account. The number of Points collected by each Participant will be tracked in the Participant’s Samsung Rewards Account. Points will be credited to Participant’s Rewards Account after (i) transaction confirmation; (ii) the applicable return period has lapsed; and/or (iii) the applicable chargeback window has closed. However, each Participant will have the responsibility of ensuring that their Points are properly credited. Any claim for Points not credited accurately must be received by Samsung within seven (7) days of the date of claimed accrual of such Points. Manual issuance of Points can take up to sixty (60) days. Samsung shall have no liability for any printing, production, typographical, mechanical or other errors in the Points summaries or Participant Reward Account. Samsung reserves the right to invalidate Points from a Participant’s Rewards Account if it determines that such Points were improperly credited or obtained fraudulently. Samsung reserves the right to require proof of accrual of Points and Samsung reserves the right to delay the processing or redemption of any Points without notice to Participants to assure compliance with these Terms and Conditions. Participants are responsible for maintaining the confidentiality of their Participant Rewards Accounts and passwords and for restricting access to their devices and activity on their Participant Rewards Account. Participant agrees to accept responsibility for all activities that occur under their Rewards Account. Without limiting any other remedies, Samsung may suspend or terminate a Participant’s Reward Account if Samsung suspects that a Participant has engaged in fraudulent activity in connection with the Program. Participation in the Program is subject to these Terms and Conditions, as well as policies and procedures that Samsung may adopt or modify from time to time. Any failure to abide by these Terms and Conditions or any policies or procedures implemented by Samsung, any conduct detrimental to Samsung, or any misrepresentation or fraudulent activities in connection with the Program may result, in addition to any rights or remedies available to Samsung in law or equity, in the termination of participation in the Program, as well as forfeiture of Points accrued to date, all as determined by Samsung in its sole discretion.
F. Redeeming Points Earned
Points may be used to purchase products through Samsung.com or the Shop Samsung App at any time once Participants have accrued and have received Points in their Samsung Rewards Account. The total number of Points a Participant can use is the number of Points available in their Rewards Account.
Using Points to Purchase items on Samsung.com and the Shop Samsung App: restrictions apply; may not be available to residents of certain states.
a) Points may be used to purchase, or partially purchase, products offered within Samsung.com or the Shop Samsung App when Participant is logged into their Samsung Account. Points may not be used to partially purchase Samsung products when Samsung Financing is selected as the payment method.
b) The number of Points available to use for the purchase and its corresponding discount to purchase may be displayed during check out.
c) Points may not be used to pay for shipping or taxes or other fees, if any.
d) Upon completion of checkout, the Points will be deducted from Participant’s Rewards Account. The deduction of Points is final and except as described below in subsections (e) and (f), Points will not be returned.
e) Where return or cancellation of a purchase that included redeeming Points is permitted, Points will be returned to Participant upon cancellation or once Samsung confirms satisfactory return of the purchased product.
f) Where both cash and Points are used for a purchase or where multiple products are purchased but not all products are satisfactorily returned, the Points returned to Participant will be provided on a pro-rata basis.
G. General Terms and Conditions
1. Samsung reserves the right to suspend or discontinue the eligibility of any person who uses, or is suspected of using, the Program in a manner inconsistent with these Terms and Conditions or any federal or state laws, statutes or ordinances. In addition to suspension or discontinuance of the Program eligibility, Samsung shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.
2. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Samsung reserves the right to seek damages from any such person to the fullest extent permitted by law. Samsung’s failure to enforce any of these Terms and Conditions shall not constitute a waiver of that, or any other, provision.
3. The Program is provided to individuals only. Corporations, associations, including school organizations, or other groups may not participate in the Program.
4. All questions or disputes regarding eligibility for the Program or a Participant’s compliance with these Terms and Conditions will be resolved by Samsung in its sole discretion.
5. Samsung is not responsible for any incorrect or inaccurate information supplied by Participants while participating in the Program.
6. Participants are responsible for the payment of any and all taxes which may result from participation in the Program.
7. Participants are responsible for maintaining updated contact information associated with their Samsung Account ID.
8. The Program is subject to all applicable laws and regulations. Void where prohibited.
H. Limitation of Liability
1. Samsung, and its parent, subsidiary, affiliate, franchisees, and related companies, and each of its and their respective officers, directors, employees, shareholders, agents and promotional and advertising agencies, successors, assigns (collectively the “Released Parties”) are not responsible for any printing or computer error, omission, interruption, irregularity, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alteration of Program materials or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of Program information due to technical problems or traffic congestion on the internet, at any web site or any combination thereof. In the event that Samsung.com, the Shop Samsung App, the Pay App and/or the Program is temporarily corrupted or suspended, notice of such will be provided and Participants will be advised to (1) not redeem Points until such time that the Program, as originally intended, may be resumed and (2) that purchases during this time period completed will not generate Points for the Participant.
2. By participating in the Program, each Participant accepts all responsibility for, and hereby releases and agrees to indemnify and hold harmless Samsung and their respective parent companies, subsidiaries, affiliates, agents, promotion and advertising agencies, including, franchisees, and each of their respective officers, directors, employees, shareholders, and successors, assigns, and service providers from and against any claims, liabilities, damages, or expenses that may arise from actions taken by such Participant and/or Participant’s participation in the Program, or for any harm or injury caused by any third party.
3. IN NO EVENT SHALL RELEASED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT PARTICIPANT HEREBY WAIVES ANY AND ALL RIGHTS TO ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS FROM SAMSUNG AND ITS LICENSORS. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SAMSUNG’S CUMULATIVE LIABILITY TO PARTICIPANT ARISING FROM ANY CAUSE OF ACTION WILL AT ALL TIMES BE LIMITED TO THE LESSER OF (A) YOUR ACTUAL LOSS; OR (B) $1,000. THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
4. As a condition of participating in the Program, Participant agrees that, except where prohibited, any and all disputes, claims and causes of action arising out of, or connected with, the Program or any item purchased therein shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in New York. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, Participant’s rights and obligations, or the rights and obligations of Samsung in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of New York, without giving effect to any choice of law or conflict of law rules (whether of the State of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than State of New York.
5. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms and Conditions, which will otherwise remain in full force and effect.
Provided by: Samsung Electronics America, Inc., 85 Challenger Rd., Ridgefield Park, NJ 07660.
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Legal Disclosures
Additional terms apply. See Samsung Rewards Program Terms and Conditions.
