Galaxy Ring
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Galaxy Ring
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6 Reviews
2026-07-21
Samsung
We're sorry to hear that your Galaxy Ring is experiencing issues holding a charge and disconnecting from your phone. This isn't what we expect to happen, and we're on hand to help. The first thing to check is that your software is fully up to date. You can do this in your Galaxy Wearable app by tapping Ring software update > Download and install. We understand you have completed lots of troubleshooting, and we'd recommend reaching out to our friendly Support Teams so that we can see if we have any more steps to go through. If all troubleshooting has been completed and the issues remain, the next step would be a repair service. You can contact us using the contact details and opening times on the following link: https://www.samsung.com/uk/support/contact/ You can book a repair here: https://www.samsung.com/uk/support/repair/ We hope this inofrmation is helpful. ^EW at Samsung Support
2026-01-31
Bungay
CX
Fantastic to see how much you are loving your Galaxy Ring! This sleek ring is super light and stylish, yet working hard to track your stats brilliantly. The case is equally as stylish, and allows you to charge with ease. Using this incredible tech is very intuitive, allowing you to simply wear the ring and then keep up to date with your data in Samsung Health. Keep enjoying! ^SK at Samsung Support
2026-07-29
east sussex
Samsung
We're sorry to hear about your experience with your Galaxy Ring, and we appreciate you taking the time to share this review with us. We're pleased to hear that your product initially provided the experience you were looking for and that you found it comfortable to wear. However, we're sorry to learn that the battery performance declined over time and that you were disappointed with both the diagnostic fee and the repair quotation you received. While repairs for products outside of their warranty period are chargeable, we understand your concerns regarding the cost of the repair. Our Galaxy Ring is designed and built using high-quality components to deliver a reliable, long-lasting experience, so we're sorry that this has not been the case for you. We'll be sure to pass your comments regarding the battery performance, repair costs and overall aftercare experience on to the relevant teams. Although your product is now out of warranty, we would still recommend having it repaired so that you can continue making the most of your device. If you'd like to discuss your available options further, our Support Team would be happy to continue assisting you. You can find our contact details and opening hours here: https://www.samsung.com/uk/support/contact/ We hope we'll have the opportunity to help get your Galaxy Ring back up and running. ^CL at Samsung Support
2026-07-22
Wales
Samsung
We're sorry to hear that your Galaxy Ring battery isn't working as expected, Kayper. We're on hand to help. We initially recommend forcing a restart by placing the Ring inside the charging case and pressing and holding the case's central Multipurpose button for 7 seconds or so. This will clear any glitches. If you're able, ensure your software is fully up to date by opening your Galaxy Wearable app and going to Ring settings > Ring software update > Download and install. If the issue persists, please reach out to our helpful Support Teams, who are on hand to further assist. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful. ^EW at Samsung Support
2026-07-25
Sheffield
Samsung
We're sorry to see that you are facing issues with your Galaxy Ring and charging case losing charge quickly, and that the warranty has now elapsed. This certainly isn't the experience we would expect from such a high quality model. As our Support Teams have determined that a repair is the next step, that will be the only way forward to reach a resolution for this issue. We understand that repair fees can be a barrier to accessing support once the warranty has elapsed, and we always do all we can to ensure that they remain as reasonable as possible, with some of our locations offering payment plans. The repairs that our engineers offer are of the highest possible quality, and will return your Ring to full working order. If you would like to discuss this further, please reach back out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're always here to help, no matter the warranty status of your device, and we hope to be able to regain your faith. ^SK at Samsung Support
2026-07-29
Samsung
We're sorry to hear about your experience with your Galaxy Ring, and we appreciate you taking the time to share this detailed feedback with us, Macca. We understand your concerns regarding the repair quotation and the lack of technical information, which you felt would have been helpful. While repairs for products outside their warranty period are chargeable, we appreciate that this isn't the outcome you were hoping for. The Galaxy Ring is designed and built using high-quality components to provide a reliable, long-lasting experience. We also appreciate your comments regarding the repair process, communication and pricing, and we'll be sure to pass your feedback on to the relevant teams for consideration. We would still recommend having your Galaxy Ring repaired so you can continue making the most of its health and wellness features. If you'd like to discuss your options further or have any questions, our Support Team will be happy to continue assisting you. You can find our contact details and opening hours here: https://www.samsung.com/uk/support/contact/ Thank you for your continued loyalty to Samsung. We hope we'll have the opportunity to restore your confidence in the future. ^CL at Samsung Support
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