My product has arrived damaged. How do I return it?
Discovering a damaged item after accepting delivery
If your item arrives damaged, it’s important you let us know as soon as possible. You have a 14-day window to return items to Samsung for any reason (read the full offer terms and conditions.)
If you have bought a Home Appliance that you are thinking of returning, please contact Shop Support, or for large items, please contact us to arrange a collection.