How do I book my PC, Office or Storage product for repair?

Please note: ensure you retain proof of purchase of your product as you will need this when requesting a refund or exchange directly with a retailer.

You have different options for the repair of your Samsung PC, Office or Storage product. Some products will need to be returned to your place of purchase, while others may be eligible for a home or pick-up repair service. Check below to determine the most appropriate repair option for your product.

PC and Office product repairs


Large Format DisplayClick to Expand

Eligible for on-site repair or exchange service

Please contact us to arrange a time and date to repair your Samsung Large Format Display.

Warranty period: 36 months

Set Back Box - SBBClick to Expand

Eligible for home or Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung Set Back Box.

Ensure your device is running the latest software update and back up your device before a repair.

Warranty period: 36 months

Monitor (for consumers)Click to Expand

Eligible for Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung Monitor (consumers)

Warranty period: 24 months

Monitor (for business)Click to Expand

Eligible for Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung monitor (business).

Warranty period: 36 months

Hospitality TVClick to Expand

Eligible for home or Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung Hospitality TV.

Ensure your device is running the latest software update and back up your device before a repair.

Warranty period: 36 months

Cloud ProductsClick to Expand

Eligible for home or Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung Cloud Product.

Ensure your device is running the latest software update and back up your device before a repair.

Warranty period: 36 months

Note PCClick to Expand

Eligible for Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung Note PC.

Ensure your device is running the latest software update and back up your device before a repair.

Warranty period: 12 months

In-box accessoriesClick to Expand

Eligible for Pick-up repair service

Please contact us to arrange a time and date to repair your Samsung accessory.

This will cover any accessory in the box at point of sale.

Warranty period: 12 months

AccessoriesClick to Expand

Return to place of purchase

Please return your accessory to the point of purchase if purchased separately

Warranty period: 12 months


Storage product repairs


Hard disc driveClick to Expand

Return to partner

Please contact Seagate for more information

Warranty period: 24 months

Optical disc driveClick to Expand

Return to partner

Optical disc drives are repaired with our partner Hanaro. Please contact them directly via email at samsungmemory@hanaro.eu or call on 00800-8010-8011.

Warranty period: 24 months

Memory cardClick to Expand

Return to place of purchase

Warranty period varies by model, with 5 years as standard and selected models up to 10 years. Refer to your sales documentation for further detail.

SSDClick to Expand

Return to partner

SSDs are repaired with our partner Hanaro. Please contact them directly via email at samsungmemory@hanaro.eu or call 00800-8010-8011

The warranty period varies by model. Find out more about your SSD warranty

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