How do I book my PC, Office or Storage product for repair?

Please note: ensure you retain proof of purchase of your product as you will need this when requesting a refund or exchange directly with a retailer.

You have different options for the repair of your Samsung PC, Office or Storage product. Some products will need to be returned to your place of purchase, while others may be eligible for a home or pick-up repair service. Check below to determine the most appropriate repair option for your product.

PC and Office product repairs

Large Format Display

Eligible for on-site repair or exchange service
Please contact us to arrange a time and date to repair your Samsung Large Format Display.
Warranty period: 36 months

Set Back Box - SBB

Eligible for home or Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Set Back Box.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 36 months

Monitor (for consumers)

Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Monitor (consumers)
Warranty period: 24 months

Monitor (for business)

Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung monitor (business).
Warranty period: 36 months

Hospitality TV

Eligible for home or Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Hospitality TV.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 36 months

Cloud Products

Eligible for home or Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Cloud Product.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 36 months

Note PC

Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Note PC.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 12 months

In-box accessories

Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung accessory.
This will cover any accessory in the box at point of sale.
Warranty period: 12 months

Accessories

Return to place of purchase
Please return your accessory to the point of purchase if purchased separately
Warranty period: 12 months

Storage product repairs

Hard disc drive

Return to partner
Please contact Seagate for more information
Warranty period: 24 months

Optical disc drive

Return to partner
Optical disc drives are repaired with our partner Hanaro. Please contact them directly via email at samsungmemory@hanaro.eu or call on 00800-8010-8011.
Warranty period: 24 months

Memory card

Return to place of purchase
Warranty period varies by model, with 5 years as standard and selected models up to 10 years. Refer to your sales documentation for further detail.

SSD

Return to partner
SSDs are repaired with our partner Hanaro. Please contact them directly via email at samsungmemory@hanaro.eu or call 00800-8010-8011
The warranty period varies by model. Find out more about your SSD warranty

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