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Learn how to make the most out of your Samsung Wallet experience.

Samsung Wallet

  • What is Samsung Wallet?

    Samsung Pay got even better. Meet Samsung Wallet! Samsung Wallet is the secure, go-everywhere app for your essentials — keys, IDs, credit cards, membership cards, cash back and more. All in one spot, all accessible with one swipe. Samsung Wallet includes everything you love about Samsung Pay along with features from Samsung Pass and more.

  • Samsung Wallet is built on the Samsung Pay app. It includes everything you love about Samsung Pay along with features from Samsung Pass and more.

  • Samsung Wallet is compatible with the following Galaxy devices:
    • S Series: S26 Ultra, S26+, S26, S26 FE, S25+, S25, S25 Ultra, S24, S24+, S24 Ultra, S23, S23+, S23 Ultra, S22, S22+, S22 Ultra, S21 5G, S21+ 5G, S21 Ultra 5G, S21 Fan Edition 5G, S20, S20+, S20 Ultra, S20 Fan Edition 5G, S10, S10+, S10e, S10 5G, S9, S9+, S8, S8+
    • Z and Note: Z Fold8 Ultra, Z Fold8, Z Flip8, Z Flip7, Z Flip6, Z Fold7, Z Fold6, Z Flip5, Z Fold5, Z Flip 4, Z Flip3 5G, Z Flip 5G, Z Fold4, Z Fold3 5G, Z Fold2 5G, Z Fold, Note20 5G, Note20 Ultra, Note10, Note10+, Note10+ 5G, Note9, Note8
    • A Series: A57, A37, A27, A17, A71 5G, A70, A54, A53 5G, A52 5G, A51, A51 5G, A50, A42 5G, A36, A32 5G, A32, A56, A26, A25, A16, A15

  • Samsung Wallet goes out of its way to safeguard your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards. On top of this, Samsung Knox constantly monitors and protects your phone from malware and other threats. Samsung Knox also includes a security design whereby highly sensitive operations and information, such as fingerprint and payment information, are kept on a portion of your mobile phone’s memory known as a “secure environment.” Normal applications or malware have no access to the information inside it. In a nutshell, Samsung Wallet is super secure.

  • When you add your payment card to Samsung Wallet, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer's payment network (i.e., Visa®, MasterCard®, Discover®, or American Express®) for approval. A one-time password (OTP) may be requested by the card issuer to verify you are the cardholder. If your card is ever lost or stolen, this will prevent the card from being added to Samsung Wallet fraudulently. This process takes place every time you add a payment card. A new token will be generated even if you are attempting to add a card that was recently removed. The last four digits of the card number will be displayed on the card image in Samsung Wallet to help you manage your cards. When you make a payment, you will need to authenticate your identity by using your fingerprint or Samsung Wallet PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure vault on their internal networks. Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the actual card information.

  • You can add your qualifying credit, debit, gift, membership cards, and certain digital keys to your devices. You can also store and check your personal data and information about qualifying digital assets.
    • Add your qualifying Visa, Mastercard, Discover or American Express cards issued by our partner banks and buy things in store, on the web and in participating merchant apps.
    • Get the convenience of a debit card, rewards of a credit card, and competitively high interest on your savings with Samsung Money by SoFi – all with no account fees.
    • Get additional savings at top merchants with Cash Back Awards.
    • Purchase gift cards for yourself or your friends and family directly from the app. Conveniently store your new and existing gift cards to use them directly from your digital wallet whenever you need them.
    • With Vaccine Pass, add a digital version of your COVID-19 vaccine record to Samsung Wallet through one of our partners.
    • Store passwords, addresses and card details and use it for easier online browsing and shopping with Samsung Pass.
    • Unlock, lock, start your car and more from your smartphone with the revolutionary UWB technology.
    • View all your crypto assets in one place with the Digital Assets card.
    *All services, features, functionalities, content, user interfaces and benefits described herein may change without notice, and their availability may vary by country/region, device model, carrier and firmware version. Available features and content may vary by country/region, device model, operator and firmware version

  • With Samsung Wallet on your phone, you can check out at your favorite store with no hassle. Samsung Wallet can be accessed in a few ways.
    • Swipe up on your phone’s home screen to open the App drawer. Navigate to and tap on the Samsung Wallet app icon.
    • If you have the Quick Access shortcut enabled, you can just swipe up from the bottom of your phone’s screen to open Samsung Wallet, even when your phone screen is off or locked. You are in complete control of how to launch the Quick access shortcut. Open Samsung Wallet, and then open the All tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on or off.

  • If you have a supported device, you should have Samsung Pay or Samsung Wallet already installed on your phone. If not, your phone may not have the latest software, so you should first download any software updates that may be available from the Settings » About device OR the Settings » Software update menu on the phone. You can also visit the Galaxy Store to download Samsung Wallet.

    Samsung Wallet setup

    1. Open Samsung Wallet, and then tap Continue. Update the app to the latest version, if prompted.

    2. Login to your Samsung Account or create a new one.

    3. You may be prompted to grant permissions required for Samsung Wallet to run. Tap Allow when prompted for any mandatory permission.

    *Note: Samsung Wallet requires "Phone" permission to verify your identity and secure your wallet. To understand how Samsung Wallet uses various permissions, please navigate to 'Wallet > All tab > Settings > Permissions' in your phone.

    4. Review and agree to the Samsung Wallet Terms of Service.

    5. If you registered one or more biometric methods such as fingerprint or iris for your device, you will be prompted to verify it. If not, you will be prompted to register a biometric. Follow on-screen instructions to setup or skip it.

    6. Enter a PIN for Samsung Wallet, and then enter it again to confirm.

    Samsung Wallet setup is now complete. Add a card to start making payments with Samsung Wallet.

    • If this your first time using Samsung Wallet, hit 'Add card' and start adding your credit or debit cards.

    • If you previously registered any cards with Samsung Pay or Samsung Wallet, open the "All" tab, tap on "Payment cards" and you can activate any of the cards to start making payments.

  • If you are using Samsung Pay, your device may be eligible for Samsung Wallet. To get Samsung Wallet, make sure that you have the latest version of Samsung Pay app and that your phone has the latest software. Download any software updates that may be available from the Settings » About device OR the Settings » Software update menu on the phone.
    Updating from Samsung Pay to Samsung Wallet
    1. Open Samsung Pay tap on the menu (three horizontal bars on top left corner), tap "About" and tap on "Check for update".
    2. If your device is eligible, you will see a prompt to download Samsung Wallet.
    3. Click Install to download and install the app update.
    Setting up Samsung Wallet after installation
    1. Open Samsung Wallet after the update, review and tap Continue to agree to the Samsung Wallet terms of service.
    2. You may be prompted to grant permissions required for Samsung Wallet to run. Tap Allow when prompted for any mandatory permission.
    *Note: Samsung Wallet requires "Phone" permission to verify your identity and secure your wallet. To understand how Samsung Wallet uses various permissions, please navigate to 'Wallet > All tab > Settings > Permissions' in your phone.
    3. You can see your existing payment cards on the Quick Access tab and continue to make payments with these cards without further steps.
    4. To use other functionality in the app, you will need to complete Samsung Wallet setup. Click on the "All" or "Perks" tab to get started with the remaining steps as follows.
    5. Login to your Samsung Account when prompted.
    6. If you registered one or more biometric methods such as fingerprint or iris for your device, you will be prompted to verify it. If not, you will be prompted to register a biometric. Follow on-screen instructions to setup or skip it. Samsung Wallet setup is complete and you can access all features now.
    Note:
    • Once you update from Samsung Pay to Samsung Wallet you cannot go back to Samsung Pay. You will be prompted to update to Samsung Wallet even if you reinstall Samsung Pay on that device.
    • If you use Samsung Pass, after completing a one time migration, you can access all the Samsung Pass features within Samsung Wallet. Open the app, click on the "All" tab and look for Samsung Pass for the features.

  • Samsung Wallet goes out of its way to safeguard your privacy. Each of the permissions you grant to the application enable features, security and convenience.

    Required permissions: The app cannot function without the following permissions.

    • Phone: Used to confirm your identity when you subscribe to services.

    Optional permissions: You can still use the app’s basic functions without allowing the following optional permissions.

    • Camera: Used to take pictures of cards and IDs when registering them.

    • Contacts: Used to select people to give coupons and gifts and to share digital keys with.

    • Storage: Used to load images saved on your phone, show images in membership cards and coupons, back up and restore your data, and store downloaded text files of full Terms and Conditions.

    • Location: Used to provide content based on your current location, collect the location of offline payments, and check your location when you use an ID or digital key to ensure that you're in the right place.

    • Physical activity: Used to detect when you’re moving toward your car so your digital keys can be activated.

    • Nearby devices: Used to communicate with nearby devices when using digital keys.

    • SMS: Used to add information from pay confirmation messages to Pay planner.

    Note: Available features and content may vary by country/region, device model, carrier and firmware version.

  • The digital wallet on your phone has a lot more security than your regular wallet. But what if your phone gets lost or stolen? If that ever happens, you can use Samsung's Find My Mobile service and other security features to remotely lock or erase your payment cards in Samsung Wallet.
    Note: If you are unable to lock Samsung Wallet, contact the card issuer immediately by calling the number on the back of your physical payment card. Please retain gift card confirmation emails in the event you need to re-add cards to Samsung Wallet. When you lock your phone through Find My Mobile, Samsung Wallet will be automatically locked too. Samsung Wallet will request the card issuer to suspend any transactions made on your phone until you find it and re-verify your identity.
    1. On a computer, navigate to the Find My Mobile website (https://findmymobile.samsung.com), and log into your Samsung account.
    2. Select your phone from the list of devices and when it's located, click Lock.
    3. Enter the necessary information, and then click LOCK. Now no one can access your info or Samsung Wallet.
    4. In the worst case scenario, you can reset your phone by clicking Erase data. Remember, resetting your phone will completely wipe its data, including your Samsung Wallet information.
    5. Make sure to click the Back up option in Find My Mobile or take other backup measures before resetting your phone.
    Note: If the phone is reset, you will need to sign into your Samsung account on the phone to restore data from the backup. If a Google account is registered on the phone, you'll need to sign into the Google account on the phone before you can use the phone again.

  • Quick Access is the fastest way to launch Samsung Wallet and access your favorite cards. You'll be able to access cards from the Lock or Home screens, or even when your screen is off. That means no more digging through your pockets and holding up the line at the register.

    • Add or remove cards to Quick Access By default, all registered credit and debit cards are added to Quick Access. But you can add or remove your preferred cards at any time. Open Samsung Wallet on your phone. On the Quick Access tab, pull the card list vertically down. Tap on "Edit Quick access" on the bottom. Select or deselect your favorite cards to show up on Quick access tab. When you are done, simply tap the Back arrow. Note: You can add up to 40 items on Quick access, including payment, gift and membership cards, vaccine pass, keys etc.

    • Change the order of cards on Quick access To make things even easier, you can change the order of your cards on Quick access. On the Quick Access tab, pull the card list vertically down. Tap on "Edit Quick access" on the bottom. Touch and hold a card, and then drag it to your desired location. The cards will automatically swap positions. When you are done, simply tap the back arrow.

    • Accessing your cards on Quick Access When the Quick access feature is activated in your Samsung Wallet, you'll be able to access your favorite cards in an instant. Just swipe up from the bottom of your phone display from the home screen or lock screen, or even with you screen off, to open Samsung Wallet. Swipe left or right to access your desired card. To customize Quick Access shortcuts, launch Samsung Wallet and then open the All tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on. The last card you used, or the default card if you enabled that option, will automatically appear when you open Quick access, regardless of the card order.

  • Setting up a default card is optional in Samsung Wallet. The last card you used will automatically appear when you open Quick access, regardless of the card order. However, you can override this behavior by setting up a default card, that will appear when you open Quick access. To setup a default card, launch Samsung Wallet and then open the All tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap Set default card and select one of your payments cards.

  • If you suspect unauthorized activity on one of your payment cards in Samsung Wallet, we recommend contacting your bank immediately. You can find your bank's contact information in the card details page of any payment card added to Samsung Wallet:

    1. Go to the ‘Quick access’ tab.

    2. Select the payment card in question.

    3. Tap the three vertical dots in the upper right corner.

    4. Open ‘Customer Service’ to access your bank's contact details.

    If the issue might be related to your Samsung Account, keep in mind:

    • A Samsung Account is required to use Samsung Wallet.

    • Two-factor authentication (2FA) is mandatory for logging in.

    • You’ll receive an email notification every time you login with Samsung Account on a new device.

    • You can monitor logged-in devices in your Samsung Account settings.

    • If you suspect unauthorized access to your Samsung Account or need assistance, please visit Samsung Support US to contact us (https://www.samsung.com/us/support/contact/).

Payments

  • How to add credit/debit cards to Samsung Wallet?

    Samsung Pay is now part of Samsung Wallet. Once you’ve finished Samsung Wallet setup, you add your credit or debit card to it, so you can use it to make payments anywhere you see the Samsung Pay logo or "Samsung Pay accepted here" message or the NFC contactless payments symbol.

    1. Navigate to and open the Samsung Wallet app on your phone.

    2. On the Quick Access tab, click on the "+" icon. Tap Payment cards.

    3. The app will activate the camera and you can scan your credit or debit card. Depending your card design, the card number may be on the front or the back of your card. You can also enter the card details manually or by tapping your NFC enabled card on the phone, by selecting the corresponding options on this screen.

    4. Follow the on-screen instructions to provide other necessary information and tap Next - You must agree to the card issuer's terms and conditions to proceed. If you have any questions about the terms, contact the card issuer.

    5. You may need to verify your card. This step is a safety precaution at your card issuer's discretion to make sure no one suspicious is trying to use your card in Samsung Pay. You can verify them right away or wait until later.

    6. You can choose from any of the verification methods shown on-screen (these can depend on your bank and/or card provider) and follow the instructions in the app to complete verification. And remember, make sure you enter any information correctly.

    7. Your card is now added to Samsung Pay. You can also add the card to Quick Access for convenient and fast access. It can be used to make payments at any store or merchant that accepts debit or credit cards.

    Note: Your card will be verified and activated by the payment card network and your card issuer. In some cases, this process may take up to 5 minutes. You will be notified when a card is ready to use.

    If you have previously used Samsung Pay or Samsung Wallet and registered any payment cards, you can re-activate them easily on this device.

    1. Navigate to and open the Samsung Wallet app on your phone.

    2. Open the All tab and tap on Payment cards.

    3. You may see one or more cards with the "Activate" button. These are cards that you might have registered with Samsung Pay previously on other devices.

    4. Tap Activate for the card you wish to enable on that device

    5. Follow the on-screen instructions to provide other necessary information and tap Next

    6. You must agree to the card issuer's terms and conditions to proceed. If you have any questions about the terms, contact the card issuer.

    7. You may be asked to verify your card. If so, follow the steps listed in "Card verification" above.

  • If there is a card you don't really use anymore, you can remove it from Samsung Wallet any time. But remember, when you delete a card in Samsung Wallet, your physical card will remain active. If you want to cancel your card, contact the card issuer.

    1. Open Samsung Wallet on your phone. Open the All tab, and then tap Payment cards.

    2. Select the card you want to remove, and then tap More options (the three vertical dots).

    3. Tap Delete card, and then choose a reason for removing the card, if prompted.

    4. Tap DELETE, and then enter your Samsung Wallet PIN or biometrics.

    Note: If you use Samsung Wallet or Samsung Pay on more than one device, deleting a card from one device does not delete the card from other devices. Cancelling the card or closing your account with your card issuer will render them all unusable.

  • With Samsung Pay, you can purchase things without digging through your wallet. Quick Access is the fastest way to launch Samsung Wallet and access your cards. To enable Quick Access, launch the Samsung Wallet app and then open the All tab. Tap Settings (icon on the top right), then tap Quick access, and then tap Quick access and default card. Tap your desired switch to turn it on.

    1. If you enabled the Quick Access shortcut, just swipe up from the bottom of your phone display from the home screen or lock screen, or even with you screen off, to open Samsung Wallet. If you disabled Quick Access shortcuts, open the app drawer, navigate to and tap on the Samsung Wallet app icon to launch the app. Your default debit or credit card will show up on the screen. If you have multiple cards set up, simply swipe left or right to switch to the card you wish to use.

    2. Authenticate using your preferred verification method. If you secured Samsung Wallet with fingerprint, simply place your finger on the sensor. Or tap on the Iris button if you have secured with it and follow on-screen guidance to scan your iris. Or just tap on the PIN button and enter your Samsung Wallet PIN.

    3. Hold the back of the phone up to the contactless reader or payment terminal until it indicates payment is complete.

    Note: You may be required to enter your card’s PIN on the payment terminal to authorize the payment. Be sure to use the card PIN and not the Samsung Wallet app PIN in such cases.

  • No. Samsung Wallet is built on Samsung Pay. So go ahead, shop and make payments with the Samsung Wallet app anywhere you see the Samsung Pay logo or "Samsung Pay accepted here" message or the NFC contactless payments symbol.

Installment payments

Membership

  • How to add membership card?

    Launch Samsung Wallet on your phone, open the All tab and then tap Memberships and Add.

    • Tap on Featured memberships to browse through the different categories, and select your desired membership card. Enter the necessary information for your membership card. You can even scan the card's barcode, so you don't have to manually type out the numbers. When you're done, tap Save.

    • To store a card that is not listed in our Featured memberships list, tap on "Enter membership manually". Enter the Membership card name and number and tap Save. You can optionally add a front and back photo of the card, information like email, number and notes to your card.

    • If you have previously registered Membership cards in Samsung Pay or Samsung Wallet, tap on "Import memberships" to get back your membership cards on this device.

  • It took you a long time to accumulate all those points, so make sure you use your membership card at the store. Open Samsung Wallet on your phone. On the Quick Access tab, tap Membership, then select the card you want to use - its card number and barcode will appear at the top of the screen. From there, the cashier will be able to apply your membership information to your transaction.

  • If you no longer use a certain membership card, you can easily delete it. Launch the Samsung Wallet app on your phone, open the All tab, and then tap Memberships. Select the card you to remove. Tap More Options, and then tap Delete card. Tap DELETE to confirm

Boarding pass

  • How do I add a boarding pass to Samsung Wallet?

    Adding boarding passes to Samsung wallet is easy.
    1. Check-in: Use the airline's app or website to check-in.
    2. Find the Pass: Open the email confirmation or airline app containing the boarding pass.
    3. Add to Wallet:

    Option 1: Tap Add to Samsung Wallet if the button is available. For some airlines, a prompt for adding the pass may appear on the screen edge instead of a button. Simply tap it to save the pass.

    OR

    Option 2: Import a screenshot or PDF or QR code: Open Samsung Wallet, tap +, select Boarding passes, and select Import from Gallery to upload a screenshot. Or select Scan QR code or barcode to photograph your boarding pass. Or select Import from PDF to import from a PDF file that has your QR code.

  • You can access your boarding pass one of 2 ways:
    •  Using Quick Access: If you enabled the Quick Access shortcut, just swipe up from the bottom of your phone display from the home screen, lock screen, or with your screen off.
        You can also open the Samsung Wallet and tap on quick access tab.
    •  From the app: Open the Samsung Wallet app, tap the All tab then tap the Boarding passes icon.

    Select the desired Boarding pass and tap on Show QR Code to scan at the boarding gate.

  • Yes. Samsung Wallet will send you notifications about your flight 3 hours before departure and whenever there are updates to your flight information.

    To access the notification screen quickly, simply swipe down from the top left corner or middle of your screen to open notifications, then tap the Samsung Wallet boarding pass notification.

  • Yes. You can disable Boarding Pass notifications in the Samsung Wallet settings. This will turn off notifications for all boarding passes going forward, not just this travel.

    To do this, open the Samsung Wallet app, go to the All tab, tap Settings (top right), and select Notifications to customize your preferences.

  • Yes. You can add another person's boarding pass to Samsung Wallet on your mobile phone as long as the airline allows it.

    Note: Each traveler is still required to carry their ID and present it separately during boarding.

  • You can check multiple boarding passes by swiping across on the boarding pass detail view screen.

  • You can easily send them their boarding pass by clicking on the share button (top right corner) and choosing the messaging app (Instagram, Messenger, WhatsApp etc.) to send the pass.
    A link to the boarding pass will be sent to the receiver through your chosen app.
    The receiver can simply tap on Add to Samsung Wallet button to add their boarding pass to their Samsung Wallet.

    Note: share button will not be displayed if the airline does not allow sharing boarding passes for your trip. Each traveler is still required to carry their ID and present it separately during boarding.

  • Yes. Boarding passes added to Samsung Wallet on one device are automatically synced to other devices.

    You can access your boarding passes from your Samsung Wallet as outlined earlier.

  • While Samsung Wallet provides flight details like gate numbers and times for your convenience, it may not reflect updates in real-time for all airline partners.

    For the most up-to-date information, we recommend checking your airline's website or app.

    We're here to make your travel experience smoother, but your airline's platform is the best source for real-time updates.

  • Yes, a boarding pass can be deleted from the app and it will not cancel your boarding pass or impact your travel.

    To delete a boarding pass from Samsung Wallet, open the app, go to the All tab, and select Boarding Passes. Choose the pass you want to remove, tap More (three vertical dots in the top right), then select Delete and confirm.

    If you deleted a boarding pass by mistake, you can always add it back following the steps outlined earlier.

  • The QR code on your boarding pass will be deactivated one hour after arrival. Expired boarding passes will be available in the expired list.

    If your boarding pass is canceled for any reason, it may be deactivated according to airline policy.

  • Contact your airline immediately for help. The process to get a new boarding pass may vary based on country, airline and airport.

    Also use Samsung's SmartThings Find (also known as Find My Mobile) service to lock or wipe your Samsung Wallet remotely.

Samsung ID (with Clear)

Samsung Pass

  • What is Samsung Pass?

    Samsung Pass is one of the key features that you can use with Samsung Wallet. Samsung Pass is a biometric authentication service that enables you to use various services using simple fingerprint or iris verification. You can use Samsung Pass after registering at least one biometric method (fingerprint or iris) from the device. Registered biometric data is securely protected using Samsung Knox. You can autofill your personal information with Samsung Pass.

  • Samsung Pass provides various features like below.

    • Autofill Personal Information: Samsung Pass enables you to manage and store your personal information, such as ID and password or address, for various websites and applications. You can easily autofill information by simply scanning biometrics, such as fingerprint or iris.

  • Samsung Pass is one of the key features that you can use with Samsung Wallet. If you have Samsung Wallet available device, you can also use Samsung Pass. Also, you can check out Settings menu to see if your device has Samsung Pass menu:

    1. Settings > Biometrics and security > Samsung Pass

  • You can find Samsung Pass in two ways:

    1. Setting > Security and Privacy > More security settings > Samsung Pass OR

    2. Launch 'Samsung Wallet' > Click 'All' on the bottom right > Samsung Pass. You can enjoy features under the Samsung Pass menu.

    Follow onscreen prompts to complete your Samsung Pass setup. You can also add the Samsung Pass card to Quick Access for convenient and fast access to your information.

  • You can delete Samsung Wallet, including your Samsung Pass data from one of your devices by following steps:
    1. Open Samsung Wallet > tap All > Settings > Manage devices in use > Select the device that you want to delete the data > Remove
    To delete the Samsung Pass data saved in all the mobile devices connected to your Samsung account, please go to Samsung Privacy Portal and follow the steps below:
    2. Visit https://privacy.samsung.com/ > Login in with your Samsung Account > Select 'My Data' > Select 'Delete Data' > Select 'Samsung Pass' > Select 'Request Deletion'

  • You can add Samsung Pass (in Samsung Wallet) to a maximum of five mobile devices per Samsung account and use it. By registering Samsung Pass on an additional device, you can sync your existing ID, password and address and use it from the device immediately. However, your biometric data and credit card information will not be synced; you will need to save them separately on each device.

  • Samsung Pass supports simple and secure authentication with user's biometric data. In order to use Samsung Pass, you must register at least one biometric data (fingerprint or iris) on the device.

Digital Car Keys

  • Which car manufacturers and models work with Samsung Wallet?

    Qualifying car models from BMW, Genesis, Hyundai, Mercedes, Rivian, Toyota, and Audi Q6, A5 and S5 models are supported.

    • BMW: https://www.bmwoffremont.com/research/digital-key.htm

    • Genesis: https://owners.genesis.com/us/en/resources/technology-and-navigation/introducing-all-new-digital-key.html

    • Hyundai: https://www.hyundaiusa.com/

    • Mercedes: https://www.mbusa.com/en/owners/manuals/eqs-suv-2024-02-z296-mbux/digital-vehicle-key/setting-up-the-digital-vehicle-key

    • Rivian: https://rivian.com/support/article/what-is-rivian-digital-key

    • Toyota: https://www.toyota.com/connected-services/remote-connect

  • Galaxy devices that can hold Digital Keys for BMW, MINI, Genesis, Hyundai, KIA, Audi, Porsche, Volvo, Polestar, RAM, Rivian:

    • S26 Ultra, S26+, S26, S25 Ultra, S25 Edge, S25+, S25, S25 FE, S24 Ultra, S24+, S24, S24 FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S21 FE, S20 Ultra, S20+, S20

    • Note20 Ultra, Note20

    • Z Fold7, Z Fold6, Z Fold5, Z Fold4, Z Fold3, Z Fold2

    • Z Flip7 FE, Z Flip7, Z Flip6, Z Flip5, Z Flip4, Z Flip3, Z Flip 5G

    • A57, A37, A56, A36

    • Xcover7 Pro

    Galaxy devices that can hold Digital Keys for Mercedes-Benz (UWB capable and Android 14 OS+ device only):

    • S26 Ultra, S26+, S25 Ultra, S25 Edge, S25+, S24 Ultra, S24+, S23 Ultra, S23+, S22 Ultra, S22+, S21 Ultra, S21+

    Z TriFold, Z Fold7, Z Fold6, Z Fold5, Z Fold4, Z Fold3

    Galaxy devices that can hold Digital Keys for Toyota, Lexus (UWB capable device only):

    • S26 Ultra, S26+, S25 Ultra, S25 Edge, S25+, S24 Ultra, S24+, S23 Ultra, S23+, S22 Ultra, S22+, S21 Ultra, S21+

    • Z TriFold, Z Fold7, Z Fold6, Z Fold5, Z Fold4, Z Fold3, Z Fold2

    • Note 20 Ultra

  • Contact your car manufacturer for detailed instructions to add your digital car key to Samsung Wallet. Following are the general steps involved:

    1. To begin, install your car manufacturer's mobile app or receive a registration information message from them.

    2. Register your car information in the car manufacturer's app.

    3. Get into your car with the physical key, and then follow instructions on your car navigation menu and/or their app.

    4. At appropriate stage in the setup, you will find an option in the car manufacturer’s app to add your key to Samsung Wallet.

    5. Follow on-screen instructions to add the key to Samsung Wallet.

    Note: If this is your first time using Samsung Wallet, you will need to complete Samsung Wallet setup before adding the car key.

  • (*) After completing the registration of a car key, you can use the NFC/UWB feature on your smartphone to unlock or set the lock on the handle of the car door to open it. The location of the wireless charging pad to place your smartphone on when starting the engine varies depending on the car manufacturer. The unlocking/locking behavior varies depending on the car manufacturer.

    • NFC type: Touch the NFC antenna area of the smartphone with the digital key registered to the car’s door. The door will unlock or lock. After you place the smartphone on the car’s wireless charging pad and the digital key is authenticated, you can start the car using the start button.

    • UWB (Ultra-Wideband) type: The car’s door will unlock when you get close to the car with your smartphone. After the digital key is authenticated when you get inside the car, you can start the car using the start button.

  • 1. Select a registered Digital Key to launch the Key’s Details screen.

    2. Select See More (⁝) → Delete. To complete this, fingerprint recognition is required.

  • You don’t need network connection to lock or unlock your car using a digital car key. You will need data connection to add a digital car key to Samsung Wallet.

  • (*) A Digital Key can be shared only by the car owner.

    1. Select a registered Digital Key to launch the Key’s Details screen.

    2. Select Sharing. Follow the instructions on the app to allow use of your Android device's address book permissions.

    3. Select Sharing again, and choose the recipient from your list of saved contacts.

    4. Set the name of the recipient of the shared Key, permission to use the car, and the sharing period.

    5. When you select Send Key, fingerprint recognition will be required.

    6. You will be able to tap the Send button to complete the sharing invitation via text message.

    7. You can check the list of recipients you have shared with on the Key’s Details screen.

  • (*) This can only be executed when the recipient has received a sharing invitation text message from the car owner.

    1. Open the sharing invitation text messages and tap See Key.

    2. Samsung Wallet will open, and you will be able to register your car key by following the app's instructions. If this is your first time using Samsung Wallet, you will be able to proceed after setting up your Samsung Wallet, which will include fingerprint registration, etc.

  • (*) If you are the car owner and previously shared a digital key with someone, you can terminate the key sharing with following steps

    1. Select a registered Digital Key to launch the Key’s Details screen.

    2. On the Key’s Details screen, select a recipient of the shared Key.

    3. When you select Cancel Key, fingerprint recognition will be required.

    4. You can confirm the termination of sharing on the Key’s Details screen.

  • (*) This feature applied the NFC type digital key only

    1. Select a registered Digital Key to launch the Key’s Details screen.

    2. Select See More (⁝) → Security.

    3. Activate the identity verification feature. To complete this, fingerprint recognition is required.

  • If your smartphone has turned off after running out of battery, it can be used within 5 hours.

    (*) If the security feature is enabled on the Key's Details screen, the Digital Key cannot be used as it is not possible to run fingerprint recognition.

Digital Home Keys

Digital Asset Management

  • What is ‘Digital asset’?

    Digital assets card in Samsung Wallet allows you to view your crypto assets and their total value in one convenient place. You will need to link virtual assets held in the Samsung Blockchain Wallet or your account on one of the supported Crypto Exchanges to Samsung Wallet. Currently Coinbase and Gemini exchanges are supported in the US.

    Note: Exchanges and features supported may vary based on device model and carrier and subject to change without notice. Samsung Blockchain Wallet is not supported on Verizon devices.

  • Total assets are periodically synchronized and updated. You can also manually refresh to get the latest market price information. Therefore, please note that the current balance of Digital Assets might not reflect the latest market price information.

  • To get started, open Samsung Wallet.
    1. On the Quick Access tab, tap on the "+" icon, then click Digital Assets.
    2. Select from the supported list of exchanges, where you currently hold an account.
    3. Tap on Continue to link your account and follow on-screen instructions. Return to Samsung Wallet app after successfully linking the accounts. You can now see your crypto holdings with the digital asset card in Samsung Wallet. If you already use Samsung Blockchain Wallet, you can use that to create your digital asset card. To get started, open Samsung Wallet.
    4. On the Quick Access tab, tap on the "+" icon, then click Digital assets.
    5. Select from the supported list of exchanges, where you currently hold an account.
    6. Tap on Continue to link your account and follow on-screen instructions. Return to Samsung Wallet app after successfully linking the accounts. You can now see your crypto holdings with the digital asset card in Samsung Wallet.

  • No. Digital Assets card cannot be used to make in-store payments with Samsung Wallet.

Perks with Rakuten

  • What is Cash Back in Samsung Wallet?

    Cash Back in Samsung Wallet Perks is now powered by Rakuten. Eligible users can earn Cash Back on qualifying purchases from thousands of participating merchants, whether shopping online, in store, or dining out. Once you’ve received Cash Back, you can redeem it and use it to make purchases through Samsung Wallet.

  • Open Samsung Wallet and tap the Perks tab. You will see featured promotions, personalized offers, and participating merchants organized by category.

  • No. Participation in the Cash Back program is free of charge.

  • 1. Connect a Rakuten account. Create or connect a Rakuten account during Samsung Wallet Perks setup. You only need to do this once. If you already have a Rakuten account, enter your Rakuten email address.

    2. Link a card. Link a card to Rakuten to start earning Cash Back at nearby stores and restaurants. Once your card is linked, all dining offers are added automatically. Add in-store offers individually.

    3. Shop or dine. Shop or dine at participating stores and restaurants and pay with your linked card.

    4. Earn Cash Back. Cash Back will be added to your Rakuten balance.

  • Open Samsung Wallet and follow the prompts to connect your Rakuten account. You’ll verify your account with a one-time code sent to your email.

  • No. If you do not have a Rakuten account, one is created for you during Samsung Wallet Perks enrollment. If you already have a Rakuten account, you can link it to Samsung Wallet by verifying your identity with a one-time passcode.

  • Your existing Rakuten balance remains available to redeem after you link your account to Samsung Perks. Samsung Cash becomes your default payout method for receiving Rakuten Cash Back.

  • Select a merchant from the Perks tab, review the offer details, and tap the link to visit the merchant’s website or app. Complete your purchase in the same shopping session. Cash Back is tracked automatically once the merchant reports the qualifying purchase.

  • In-store and dining offers are card-linked offers. Link an eligible payment card in the Nearby Offers section of the Perks tab, then pay with that card at a participating location. Cash Back is applied automatically for dining offers. Other in-store offers must be activated in Nearby Offers before purchase.

  • Cash Back rates vary by merchant, product category, and promotion, and may change frequently. The applicable rate, exclusions, and offer terms are displayed on each merchant’s offer page. Please review these terms before making a purchase. Rates shown may differ between users based on available promotions.

  • For online purchases, no; any accepted payment method qualifies. For in-store and dining offers, you must pay with the card you linked through Samsung Perks.

  • Yes. You will receive a notification once a qualifying purchase is tracked, and again when your Cash Back is available for redemption.

  • Cash Back remains pending until the merchant confirms the purchase and its return or cancellation period has passed. This allows merchants to verify that items were not returned or refunded. Confirmation periods vary by merchant and are listed in the offer terms.

  • • Processing: Soon after you place an order, your Cash Back will show as processing. This means that we’re waiting for the store to send us the details. This typically takes 24–48 hours.

    • Pending: Your qualifying purchase has been tracked. The waiting period is typically 3–17 weeks to allow for returns, exchanges, exclusions, or other changes to your order.

    • Confirmed: The merchant has confirmed the purchase, and the Cash Back is available for redemption.

    • Ineligible: The order isn’t eligible for Cash Back. This can happen for a few reasons, such as returns, exclusions, using coupons not found on Rakuten, and more.

  • For online and in-store purchases, Cash Back is typically confirmed and available for redemption within 3–17 weeks to allow for returns, exclusions, or other changes to your order. Dining purchases are typically confirmed within 3–5 days.

  • Your card may be linked to another dining rewards program. Cards can only be enrolled in one dining rewards program at a time. If you link your card to another rewards program, it will automatically unlink from Rakuten-Perks Dining.

  • Open Samsung Wallet, tap the Perks tab, and select your Rakuten Cash Back tile at the top. You can view your pending and confirmed balances, total Cash Back earned, and a list of recent qualifying purchases with merchant, amount, date, and status.

  • First, check that at least 24 hours have passed since your purchase, as transactions can take some time to appear in your account. For any customer service inquiries, go to the Perks tab, tap the three-dot menu at the top right of the screen, then select Perks Help. At the bottom of the page, there is a button to contact Rakuten Member Services.

  • Once you have a Samsung Cash Card, you can transfer your available Cash Back to it at any time or have it sent automatically every 3 months.

    • Redeem anytime: Once you have more than $5 available, you can transfer it to your Samsung Cash Card whenever you’d like.

    • Automatic payouts: Your Cash Back will be automatically transferred to your Samsung Cash Card every 3 months, as long as your available balance is more than $5.

  • Yes. An active Samsung Cash account is required to receive payments. If you have not yet set up Samsung Cash, a prompt will appear in the Perks tab to guide you through activation. Payments cannot be deposited until your Samsung Cash account is active.

  • To earn Cash Back with Samsung Wallet Perks, you must select Samsung Cash as your Rakuten payout method. If you switch to a different payout method, you won’t be able to continue earning with Samsung Wallet Perks until you switch back.

  • All Cash Back earned under the previous program will remain available for redemption under the new program. To view previously earned Cash Back, go to the Perks tab and tap the three-dot menu. Then, go to Cash Back activity and select “View Cash Back earned before 10/20/26.”

  • Yes. Please update Samsung Wallet to the latest version through the Galaxy Store to access the new Rakuten Perks experience. To update, open the Wallet app settings, tap About Samsung Wallet, and tap Update if you see the prompt.

  • For questions about offers, purchase tracking, or Cash Back amounts, please use the Help section within the Perks tab, which is supported by Rakuten. For questions about Samsung Wallet or Samsung Cash, please contact Samsung Wallet customer support. Inquiries are transferred between Samsung and Rakuten as needed, so you will only need to contact one team.

Samsung Cash

  • What is Samsung Cash?

    Samsung Cash is a digital Prepaid Card built to live in Samsung Wallet and lets you securely redeem rewards as well as store, spend, and manage money from your Galaxy device.*

    With Samsung Cash, you can:

    • Redeem eligible Samsung Cash Back rewards
    • Make purchases anywhere Mastercard® is accepted
    • Add money to your account*
    • Send or transfer money*

    *Features available to you may vary depending on your account type and verification status.

  • To open a Samsung Cash account, you must:

    Be at least 18 years old
    • Have a supported Samsung Galaxy mobile device
    • Have a Samsung Account
    • Reside in the United States
    • Meet any applicable identity verification requirements*

    *Eligibility is subject to review and approval.

  • Samsung Cash offers two account types depending on your eligibility and verification status.

    Samsung Cash Mastercard® Prepaid Rewards Card lets you redeem eligible Samsung Wallet Cash Back rewards and Promotions Supports everyday purchases using your available balance.

    Samsung Cash Mastercard® Prepaid Account Includes all the features of the Samsung Cash Mastercard® Prepaid Rewards Card.

    Unlocks additional capabilities, including adding money, sending and transferring money, and other supported account services.

    Some features require identity verification and approval. Available features may vary based on your account type.

  • To open a Samsung Cash account:

    1. Open Samsung Wallet.
    2. Select Samsung Cash from QA or the All tab.
    3. Follow the on-screen instructions.
    4. Review and accept the required agreements.
    5. Complete any requested verification steps.

    Once your application is approved, your Samsung Cash account will be ready to use.

    If you have eligible Samsung Cash Back rewards or Promotions available to redeem, you may also be prompted to open a Samsung Cash account as part of the redemption process.

  • To help keep Samsung Cash secure and comply with applicable laws and regulations, you may be asked to verify your identity or provide additional information when opening your account or while using certain features.

    Depending on your account, you may be asked to confirm information such as your:

    • Name
    • Address
    • Date of birth
    • Phone number
    • Social Security Number
    • Government-issued identification

    To unlock additional account features, you may also be asked to apply for and be approved for a Samsung Cash Mastercard® Prepaid Account. Approval is subject to identity verification and eligibility requirements.

  • If your account is eligible, you can add money to Samsung Cash directly from Samsung Wallet.

    Supported funding methods include:
    • Cash back / rewards redemption
    • Debit card loading
    • Bank account transfer
    • Tap to Transfer

    To add money:
    1. Open Samsung Wallet.
    2. Select Samsung Cash.
    3. Tap Add Money.
    4. Choose a funding source.
    5. Follow the prompts to complete your transaction.

    Available funding methods may vary depending on your account type.

  • If your account is eligible, you can send money to friends and family using Tap to Transfer. For instruction on how to use this feature, please refer to the Samsung Wallet Tap to Transfer FAQs: https://www.samsung.com/us/apps/samsung-wallet/faq/

  • You can use Samsung Cash anywhere Mastercard® or Samsung Pay is accepted, including in-store, online, and in apps*

    Available money movement activities may vary depending on your account type and verification status.

  • If your account supports money transfers:

    1. Open Samsung Wallet.
    2. Select Samsung Cash.
    3. Choose Online Transfer or Transfer to bank Account.
    4. Follow the on-screen instructions.

    Users are also able to withdraw their funds via the Transfer, which will allows funds to be sent to an eligible debit card.

    Transfer availability, limits, and processing times vary depending on the transfer type.

    For additional information about transfer limits and availability, refer to your Cardholder Agreement which can be found here: https://samsungcashsupport.greendot.com

  • If a payment or transfer doesn’t complete successfully:

    • Confirm you have sufficient available funds.
    • Verify the payment or recipient information.
    • Check your internet connection.
    • Review any messages displayed in Samsung Wallet.

    If the issue continues, contact Samsung Cash Customer Support (1-877-7403). for assistance.

  • You can manage your Samsung Cash account directly within Samsung Wallet.

    Depending on your account, you can:

    • View your balance
    • Review transaction history
    • Manage funding sources
    • Update account information*
    • Access customer support

    *Some account changes may require additional verification.

  • Yes. Samsung Wallet can notify you about important activity related to your Samsung Cash account, including:

    • Account updates
    • Successful transactions
    • Security alerts
    • Low balance notifications (when available)

    Notification preferences can be managed in your device or Samsung Wallet settings.

  • To request that your Samsung Cash account be closed:

    Open Samsung Wallet.
    Navigate to your Samsung Cash Account details.
    Click “…” menu
    Select Close account, if available, or contact Samsung Cash Customer Support (1-877-7403).

    Customer Support will guide you through any remaining requirements needed to complete the account closure process.

Stablecoin

  • What is the Samsung Wallet Stablecoin Account?

    It’s a feature in Samsung Wallet that lets you hold USDC, send and receive USDC, send international remittances, and earn optional rewards. Your account holds USDC, a digital asset. U.S. dollars added from a bank account or card are converted to USDC; withdrawals to your bank account or debit card are converted back to U.S. dollars.

  • USDC is a stablecoin, a type of digital asset designed to track the value of the U.S. dollar. USDC is issued by Circle, which manages the reserves backing it. Circle’s USDC terms are available at circle.com/legal/usdc-terms.

  • No. The Stablecoin Account holds digital assets, not bank deposits. USDC is not legal tender or backed by any government. Your USDC balance and rewards are not covered by FDIC, NCUA, or SIPC insurance or protections.

  • Samsung provides the Samsung Wallet app experience. Bastion, a licensed money transmitter, provides the custodial wallet, digital asset transfers, and international remittances. Your USDC is held in Coinbase’s institutional custody through an arrangement managed by Bastion.

    Purchases of USDC using a bank account or card are processed by Stripe, its affiliates, and its ramp partners, including Bridge. Withdrawals to your bank account or debit card are processed by Coinflow and its financial services providers. U.S. dollar conversions are handled by regulated financial institutions working with these partners. You can review the Bastion Wallet Terms and Conditions of Use, the Link Onramp Terms, and the Bridge Terms, which are also presented during sign-up.

  • You must be at least 18 years old and live in a U.S. jurisdiction where the feature is available. You can have only one Stablecoin Account, in your own name. The Stablecoin Account is currently unavailable to New York residents.

    You’ll need an eligible Samsung device that supports Samsung Wallet, runs Android OS 13 or later, and has built-in fingerprint authentication enabled.

  • Open your Stablecoin Account in Samsung Wallet and follow the sign-up instructions. You’ll need to accept the terms presented during sign-up. Each provider’s terms cover its part of the service.

    You’ll need to provide your name, address, date of birth, taxpayer identification number, and other identifying details. We may also ask for a government-issued ID and a selfie for verification, along with information such as your occupation and source of funds

  • Fingerprint verification is required every time you access your Stablecoin Account or approve a transaction. A PIN or face unlock alone can’t be used in place of your fingerprint for this feature. Your fingerprint is stored securely on your device and is never sent to Samsung.

  • We may need more time or information to verify your identity or confirm that you meet the eligibility requirements. An application may be declined if we can’t complete verification, the service isn’t available where you live, or there are security or compliance concerns. Check that your information is accurate and respond to any requests for additional details.

  • Open your Stablecoin Account, tap Top up, and follow the instructions to use a bank account or debit or credit card in your own name. You can also add funds through Coinbase or receive USDC from an external crypto wallet on a supported network.

  • Yes. If you have a Coinbase account, you can use your Coinbase balance or an available payment method saved there to add funds. You can also send USDC from your Stablecoin Account to your Coinbase account. Selecting Coinbase opens a Coinbase landing page to complete the transaction. Coinbase’s terms and fees apply to transactions completed there; contact Coinbase for help with those transactions

  • Open your Stablecoin Account, tap Send, and choose the option to withdraw to a bank account or debit card in your own name. Enter the amount, review the transaction details, and confirm with your fingerprint. Your USDC will be converted to U.S. dollars for the withdrawal.

  • To receive USDC, tap Receive, choose a supported network, and use the wallet address shown. To send USDC, tap Send, choose the crypto wallet transfer option, and enter the recipient’s wallet address.

    Always check that both wallets support USDC on the same network, and use the receiving address for that network. Sending an unsupported asset or using the wrong network can result in permanent loss.

    Please note that the availability of specific network support and functionalities (such as deposit and withdrawal) may vary or change over time. Always refer to the in-app features or in-app notice for the most current details.

  • Yes. Tap Send, choose the option to send to another Samsung Wallet user, and enter the recipient’s Samsung Account email address. The recipient needs their own Stablecoin Account to receive USDC this way. No bank details or wallet addresses are needed.

  • Tap Send and choose the international money transfer option. Select an available recipient country and provide the recipient’s name and bank details as requested. The recipient receives funds in local currency in their bank account and doesn’t need a Samsung Wallet Stablecoin Account.

    Fees and delivery times vary by recipient country. Before you confirm, you’ll see the applicable transaction fees and the amount your recipient will receive in their local currency. Review these details before sending.

    A full list of available countries is shown in the app when you initiate an international money transfer.

  • There’s no fee to open a Stablecoin Account.

    Fees and processing times for adding, withdrawing, or sending funds vary by method and destination. Review the displayed transaction fees before you confirm in Samsung Wallet or the provider’s webpage. Check the transaction flow for any timing information provided. Your bank, card issuer, or external wallet provider may charge separate fees. An account maintenance fee may apply to accounts that have been dormant for over a year.

  • Limits may apply to adding, withdrawing, and sending funds, and can vary by method, destination, and account status. Limits may change over time.

  • No. Once you submit an instruction to send funds, it can’t be canceled or reversed. This applies to both blockchain transfers and completed bank transfers. Please double-check all details (recipient account or wallet address, network, and amount) before confirming.

  • Funds sent to the wrong account, wallet address, or network may be permanently lost. Recovery or reimbursement may not be possible. Check the recipient’s details, asset, network, and amount carefully before confirming.

  • Processing depends on the payment method, bank, and blockchain network conditions. Incoming USDC transfers must be confirmed on the network before they appear in your balance. Check the transaction status in the app. If it’s taking longer than expected, contact support with the date, amount, and transaction ID, if available. Contact Coinbase for transactions completed on its webpage.

  • Rewards are optional. If the program is available to you, opt in from the Rewards section of your Stablecoin Account. Rewards accrue daily on your USDC balance and are credited monthly.

    The current annualized rewards rate is shown in Samsung Wallet and can change over time. You can currently earn up to 1,500 USDC in rewards per calendar year. See the Rewards Program Terms presented when you opt in for full details.

  • Yes. You can opt out at any time through your Stablecoin Account settings. Opting out stops rewards from accruing from that day onward, but does not forfeit rewards already accrued. Those rewards will be credited as described in the Rewards Program Terms.

  • Rewards may be taxable income. You are responsible for any applicable tax reporting and payment. Consider consulting with a tax professional about your situation.

  • Contact us immediately through Contact us in Samsung Wallet settings if you suspect fraud or unauthorized use. Transfers are generally irreversible, and reporting a scam does not guarantee recovery or reimbursement.

    Be cautious of anyone unexpectedly asking you to move funds to keep them safe. Never share your password or sign-in codes, or grant access to your device in response to an unsolicited request.

  • Yes. Samsung or Bastion may restrict access to your account to comply with legal requirements or address suspected fraud, security incidents, or compliance concerns, sometimes without advance notice. Bastion may also restrict funds in its custody under applicable law and its terms. Contact support if you need help understanding a restriction.

  • We use and share information to provide the service, verify your identity, and help prevent fraud, among other purposes described in our privacy notices. For details about the information we collect, how it is used and shared, and your privacy choices, see the Samsung Wallet U.S. Privacy Notice and Samsung Privacy Policy. Our partners’ handling of your information is covered by their own privacy policies.

  • Contact support through Contact Us in Samsung Wallet settings and submit a support request. Some information must be kept to meet legal requirements, so we may not be able to delete everything.

  • Your balance is tied to your account, not a specific device. On a new eligible phone, sign in with the same Samsung Account, set up fingerprint authentication, and complete any required re-verification.

  • After an extended period of inactivity, applicable unclaimed-property laws may require us to turn over your remaining balance to the state. If that happens, you’ll need to reclaim it through the relevant state agency’s official process. Keep your contact information up to date so we can reach you.

  • Open your Stablecoin Account menu, select Close account, and follow the instructions. There’s no fee to close the account, but fees may apply when withdrawing funds. Before closing, withdraw your full balance and resolve any pending transactions. Any rewards accrued but not yet credited when the account closes will be lost.

    Do not send funds to an account that is closing or closed. Any funds sent to it may be permanently lost.

  • Go to Contact us in Samsung Wallet settings. Include relevant details such as the date, amount, transaction type, and transaction ID, if available. Please refer to Customer Service > Error Resolution Rights for international remittance issues.

Gift card

  • How do I purchase a gift card with Samsung Wallet?

    You can purchase gift cards for yourself or your others right in the Samsung Wallet app. What's more, if you are buying gift card for others, the recipient does not need Samsung Wallet or even a Samsung smartphone to receive and use the card.

    1. Navigate to and open Samsung Wallet.

    2. Open the All tab in the app and click Gift card store to launch the store.

    3. Use the search bar to find the gift card you want. Or, you can view the available gift cards by swiping up and down.

    4. Select your desired gift card, and select your desired dollar amount.

    5. Tap "For me" if you want to purchase for yourself or and then tap Add to Cart.

    6. Or tap "For a Friend" and enter their information. Tap "Add to Cart."

    7. On the next page, tap "Check Out." Make sure Samsung Pay is selected at the top, and then tap Pay with SAMSUNG Pay at the bottom.

    8. You may also need to tap PIN or IRIS, and then enter the required security information. If you have fingerprint security set up, simply place your finger on your phone's fingerprint scanner.

    9. Your purchase will be confirmed and your gift card will be sent to you in an email. If you purchased the card for yourself, follow the instructions in the email to redeem the gift card and add it to Samsung Wallet. Now, you can use the gift card to make purchases.

    Note: We recommend that you keep the original email in case you have to retrieve the card details in future.

  • Navigate to and open Samsung Wallet. Open the All tab in the app and click on Gift card store. From there, select your desired gift card. Tap Pay, and then authenticate with PIN or biometrics, if prompted. If you are in a store, you may have to hold your phone up to a terminal or enter the card number manually. Sometimes, the cashier may ask for the gift card's number or barcode. Note: Gift cards may not display on Quick Access unless they are added

  • You can add gift cards that have been purchased outside of Samsung Wallet. Open Samsung Wallet, then open the All tab in the app, and then tap Gift cards icon. Tap Load gift cards. Search for and select the merchant from the list. Enter the Card number and PIN number, and then tap Confirm. Your gift card will be successfully added to Samsung Wallet. Tap OK to complete the process.

  • There are no fees for purchasing a gift card in Samsung Wallet, and generally there are no fees for using a gift card. However, please refer to the specific terms and conditions found on each merchant’s page prior to purchasing its card.

  • Usually, you can use gift cards at any of the merchant's retail or online locations. However, each merchant has different rules, so please refer to the terms and conditions found on each merchant's page before purchasing a gift card.

  • Each merchant has its own rules for expiration. Please refer to the specific terms and conditions found on each merchant’s page before purchasing a gift card.

  • If a merchant does not accept an electronic gift card payment, you can pull up the gift card's number or barcode to complete the purchase.

  • Once the gift card has been emailed or loaded into your Samsung Wallet, it is non-refundable. If you did not receive your gift card or accidentally deleted it, please call customer service at +1 844-SAM-PAYS or email us at customerservice@samsungpay.com.

  • Gift cards that you added to your Samsung Pay will be available when you migrate to Samsung Wallet.

  • You can use debit and credit cards registered in your Samsung Pay. Or you can manually enter a payment card from supported networks to buy gift cards.

  • For some gift cards the balance is readily available. You will see an option to refresh the current balance in the card details screen for such cards. However some merchants don't provide this information. For such cards, you will see a message "the current balance is not available for this card".

  • This is not supported. You will have to refer to your emails for any previous cards you purchased.

  • There are two ways in which your order is delivered:

    1. If you are a Samsung Wallet app user and you buy yourself a gift card or someone buys one for you from their Samsung Wallet, you will get an email with the gift card information. Follow the instructions in the email to redeem the gift card. You will see an "add to Samsung Pay" button, click it to add the card to your Samsung Wallet.

    2. You are a non-Samsung Pay / Wallet user and someone sends you a gift card using their Samsung Wallet. In this scenario, you will receive their gift card only by email. You can redeem the gift card by clicking the link in their email and printing a copy of the gift card or by downloading Samsung Wallet and adding the gift card to your wallet, if you have an eligible Samsung phone.

  • No. There are no taxes or hidden fees. All gift cards are loaded into your Samsung Pay at the value you purchased them.

  • There are no set restrictions on purchase of gift cards in Samsung Wallet. However, our gift card store partner may apply restrictions from time to time for purposes such as, but not limted to, fraud control.

Samsung Pay Cash

  • What is the difference between Samsung Pay Cash and Samsung Cash?

    Cash accounts, issued by Pathward®, National Association, Member FDIC, and serviced by Netspend®, will remain active in Samsung Wallet through January 30, 2027, at which point they will be closed.

    As of October 2026, new Samsung Pay Cash account openings are no longer available. Samsung Pay Netspend has sent a communication to existing cardholders with details about remaining funds and further account closure information. For questions or assistance, please contact Netspend customer service at 1-800-270-4169.

    Samsung Cash is a new offering issued by Green Dot Bank, Member FDIC, pursuant to a license from Mastercard. For more information, please refer to the Samsung Cash FAQ section.

Samsung Money by SoFi

  • What information is needed to open a Samsung Money by SoFi account?

    If you are using the Samsung Wallet app, launch the app, click on the All tab, and then tap Samsung Money by SoFi to get started. Follow the on screen instructions and provide necessary information to complete and submit your application.

  • Setting up a Samsung Money by SoFi account is pretty similar to setting up any other debit or credit account. You'll need to provide some information and then wait to be approved. But it's nowhere near as scary as it sounds. Once you have been approved, you can transfer money from an existing bank account to your new Samsung Money by SoFi account. Navigate to and open the Samsung Wallet app. Open the All tab in the app, tap on Samsung Money by SoFi and then tap ""open account."" Read the information, tap ""agree to all,"" and then tap ""proceed."" Enter the necessary information and fill out the forms until you've reached the end, and then tap Confirm and continue. Next, verify your phone number. If you are approved, you can start adding money right away. However, it may take up to 24 hours for your new account to be approved. Once your account is approved, fund your account to receive your Samsung Money by SoFi debit card.

  • Once you've set up your account and added funds to it, a physical debit card will be mailed to the address you provided. When you get the card, you'll need to activate it in the Samsung Wallet app before you can start using it in stores. Open the Samsung Wallet app, click on Men tab, and tap on Samsung Money by SoFi Swipe to Card on the way, and then tap I got my card. Tap your card on the back of the phone to activate. Here are some helpful tips if your phone doesn’t register your card: Remove any covering, like protective cases or card holder pouches, from the back of the phone. Make sure NFC is turned on. Navigate to and open Settings, and then tap Connections. Tap NFC and payment, and then tap the switch to enable or disable the option. When tapping, place the upper portion of your phone (the camera area) onto the card’s chip. If you have a Galaxy Flip, tap your card towards the bottom of your phone instead.

  • Please visit https://www.samsung.com/us/support/answer/ANS00087025/.

Student ID

  • Student ID Device and System Requirements

    Samsung Galaxy Phone

    The United States versions of the following eSE (embedded secure element) enabled devices with Android S or later OS*:

    • Galaxy S Series: S20 or later

    • Galaxy Note Series: Note20

    • Galaxy Z Series: Z Flip 5G, Fold 5G, Z Flip 2, and Fold 2 or later

    • Galaxy A Series: A53

    *Note: This feature may not work on S20 FE 5G models, Galaxy A71 5G, Galaxy Fold, Galaxy Note10, Galaxy Note10+, Galaxy Note10+ 5G, Galaxy S10, Galaxy S10 5G, Galaxy S10 Lite, Galaxy S10+, Galaxy S10e, Galaxy Z Flip and on international versions of all devices. You can find your device information by going to Settings > About phone > Product Name.

    • Galaxy Watch: Watch6 or later

    • eAccounts Mobile App: Loaded from the Google Play store by searching Transact eAccounts

  • Ensure you have the latest version of Samsung Wallet. Please follow the steps in the ‘How do I check and update my Samsung Wallet app version?’ section below.

    1. Download the Transact eAccounts Mobile app from the Google Play Store.

    2. Open Transact eAccounts, click through the startup screens and tap Get Started.

    3. Search for your school name and click through to the Mobile ID login screen.

    4. Once you have successfully authenticated in Transact eAccounts, click the Add to Samsung Wallet button. Transact eAccounts may prompt you to Accept your school’s Terms & Conditions. Once you click Accept, you will be taken to the Samsung Wallet app.

    5. If prompted, accept the Samsung Wallet Terms of Service and Privacy Policy. Continue through the prompts. Please note that it can take 30 seconds or more for the card to be added. Once your ID has been added to Samsung Wallet, a confirmation screen will appear.

  • Once you have added your Student ID to Samsung Wallet, there is no need to turn on your screen or unlock your phone. Just tap your phone against the reader to use your Student ID.

    • To display your Student ID, open the Quick Access tab in the Samsung Wallet app and select your Student ID from your saved cards.

    • To add funds to your accounts in the Transact eAccounts app, first save a payment method on the Transact eAccounts website.

    1. Make a deposit via your desktop or mobile browser.

    2. After completing the deposit, there will be an option to save your credit card information.

    3. Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Student ID, you will need to sign out and back in to update the saved payment information.

    • Contact information for your Student ID Card Office is available from the Student ID menu in Samsung Wallet.

Galaxy Watch6 FAQ*

* Only available on eligible Galaxy Watch6 devices. Limited feature availability on the Galaxy Watch6. Supported features may change without notice. Please visit the Samsung Wallet FAQ for more details.

Mobile Driver's License

  • Which state(s) are participating in Mobile Driver's License or State ID?

    Arizona, California, Colorado, Georgia, Iowa, Maryland, and West Virginia are the only states in which Driver's License or State ID holders can add their IDs to the Samsung Wallet.

    Colorado and Georgia also supports adding Driver’s License or State ID to Galaxy Watch devices.

  • Only certain Galaxy watches support Mobile ID. Please refer to "Which devices can I add my Driver's License or State ID to?" for a complete list of eligible devices.

  • Driver's Licenses or State IDs can be added to the following Galaxy devices:

    • Galaxy S Series: S20 or later

    • Galaxy Z Series: Z Flip 5G, Z Fold 5G, Z Flip 2, and Fold 2 or later

    • Galaxy A Series: A53, A54

    • Galaxy Watch Series: Watch 6 series or later with paired Mobile devices having Android OS version U (Android 15) or above.

    *Mobile Driver's License or State ID is only available on devices running Android 12 or above.

  • The possession of a physical Real ID is not a requirement for all states or to add a Driver's License or State ID to Samsung Wallet. For more details on Real ID requirements for your jurisdiction, please visit your state's DMV or MVD site.

  • 1 Driver's License or State ID from a state issuing authority can be added to Samsung Wallet.

  • To use your Mobile Driver's License or State ID in Samsung Wallet, certain permissions must be granted, including:

    • Camera permission: Required to capture images of your physical ID, and for face scanning.

    • Location & Nearby Devices: Required to connect with reader.

    • NFC (this is not a permission, but users will be asked if they agree to turn on NFC): Required to present Driver's License or State ID by tapping your device against a reader.

  • Valid Driver's Licenses or State IDs from participating US states may be added to the wallet.

  • To help the state issuing authority confirm your identity, a Face Scan will need to be captured. If you are having issues completing this step, please consider doing the following:

    • Stand in front of a plain background

    • Make sure there's enough lighting around you

    • Remove any accessories that may obstruct your face (i.e. masks & sunglasses)

    • Hold your camera steady at eye level

    • Ensure your entire face is in frame

  • If you're having issues with the Samsung Wallet app or your Mobile device, please contact Samsung Customer support (https://www.samsung.com/us/support/contact/).

  • If you're experiencing issues adding your Driver's License or State ID to Samsung Wallet, please contact the state issuing authority.

  • At participating airport TSA checkpoints, you have 2 options to present your Mobile Driver's License or State ID at a TSA digital identity reader:
    • NFC: To present your Mobile Driver's License or State ID using NFC, tap your phone near the NFC reader. When you have done this successfully, your phone will display the information requested by the TSA digital identity reader. Authenticate via fingerprint or PIN to confirm and share the requested information with the TSA digital identity reader.
    • QR: To present your ID via QR code, open the Samsung Wallet app. From the "Quick access" tab, scroll to and click on your Mobile Driver's License or State ID. Authenticate to continue to the card details page, then select "view QR code" to generate a QR code. You can scan this QR code on the reader. When you have done this successfully, your phone will display the information requested by the TSA digital identity reader. Authenticate via fingerprint or PIN to confirm and share the requested information with the TSA digital identity reader.
    Note: Currently, a Mobile Driver's License or State ID can only be used at select TSA checkpoints in select airports in participating states. Please visit the TSA Digital ID site (https://www.tsa.gov/digital-id) for the most up to date information on TSA acceptance. Samsung recommends that you continue to carry your physical driver's license or State ID as a form of identification. Some TSA checkpoints may require you to present additional identifying information (i.e., certain TSA checkpoints may also capture your image to compare it to the one on your Mobile Driver's License or State ID).

  • At participating airport TSA checkpoints, you have 2 options to present your Mobile Driver's License or State ID at a TSA digital identity reader:

    • NFC: To present your Mobile Driver's License or State ID using NFC, tap your phone near the NFC reader. When you have done this successfully, your phone will display the information requested by the TSA digital identity reader. Authenticate via fingerprint or PIN to confirm and share the requested information with the TSA digital identity reader.

    • QR: To present your ID via QR code, open the Samsung Wallet app. From the "Quick access" tab, scroll to and click on your Mobile Driver's License or State ID. Authenticate to continue to the card details page, then select "view QR code" to generate a QR code. You can scan this QR code on the reader. When you have done this successfully, your phone will display the information requested by the TSA digital identity reader. Authenticate via fingerprint or PIN to confirm and share the requested information with the TSA digital identity reader.

    Note: Currently, a Mobile Driver's License or State ID can only be used at select TSA checkpoints in select airports in participating states. Please visit the TSA Digital ID site (https://www.tsa.gov/digital-id) for the most up to date information on TSA acceptance. Samsung recommends that you continue to carry your physical driver's license or State ID as a form of identification. Some TSA checkpoints may require you to present additional identifying information (i.e., certain TSA checkpoints may also capture your image to compare it to the one on your Mobile Driver's License or State ID).

  • Mobile Driver's License or State ID can only be used at select TSA checkpoints in select airports in participating states. Please visit the TSA Digital ID site (https://www.tsa.gov/digital-id) for the most up to date information on TSA acceptance.

    To learn more about business Mobile Driver's License or State ID acceptance, please visit your state's DMV or MVD site.

    You should continue to carry your physical driver's license or State ID as a form of identification.

  • Mobile Driver's License or State ID can only be used at select TSA checkpoints in select airports in participating states. Please visit the TSA Digital ID site (https://www.tsa.gov/digital-id) for the most up to date information on TSA acceptance.

    To learn more about business Mobile Driver's License or State ID acceptance, please visit your state's DMV or MVD site.

    You should continue to carry your physical driver's license or State ID as a form of identification.

  • Law enforcement acceptance of Mobile Driver's License or State ID will depend on the rules of the jurisdiction. Please visit your state's DMV or MVD site to learn more about law enforcement Mobile Driver's License or State ID acceptance.

    You should continue to carry your physical driver's license/State ID as a form of identification.

  • If you change the information on your physical driver's license or State ID, your Mobile Driver's License or State ID will be automatically updated to reflect the changes once they are confirmed by the state issuing authority, usually within 24 hours.

  • No, a Mobile Driver's License or State ID is not a replacement for a physical ID. A Mobile Driver's License or State ID can only be used in select instances that require ID presentation. You should continue to carry your physical driver's license/State ID as a form of identification.

  • Currently, a Mobile Driver's License or State ID can only be used at select TSA checkpoints in select airports in participating states. Please visit the TSA Digital ID site (https://www.tsa.gov/digital-id) for the most up to date information on TSA acceptance.

    You should continue to carry your physical driver's license or State ID as a form of identification.

  • Rules on document expiration and acceptance (for both physical and Mobile Driver's Licenses or State IDs) vary by state. Please visit your state's DMV OR MVD site to learn about expiration policies for Mobile Driver's Licenses or State IDs.

  • Please visit your state's DMV or MVD site to learn about protocols associated with moving out of state, and how they affect Mobile Driver's Licenses or State IDs.

  • Yes. As the first step of the Mobile Driver's License or State ID provisioning process involves taking a picture of the front and back of your physical driver's license or State ID, the possession of a valid physical ID is required to provision a Mobile Driver's License or State ID in Samsung Wallet.

  • The expiration date displayed in the details section of the Mobile Driver's License or State ID card is the same date that appears on your physical Driver's License or State ID. However, rules on document expiration and acceptance (for both physical and Mobile Driver's Licenses or State IDs) vary by state. Please visit your state's DMV OR MVD site to learn about expiration policies for Mobile Driver's Licenses or State IDs.

  • 1. Open the Samsung Wallet app
    2. In the "Quick access" tab, click on the "+" button at the top right corner, click on 'Digital IDs', then select "Driver's license/State ID" from the icon list. As an alternative, this can be done from "All" tab by selecting the "Digital IDs" icon, clicking on the "+" button at the top right corner, then selecting "Driver's license/State ID".
    3. Ensure that your state is among those listed as participating and hit "Next".
    4. When prompted, scan the FRONT and BACK of your ID and hit "Next"
    5. Read and accept the Ts&Cs to ensure you understand the Face Scan process and hit "Next" (this scan will not be stored on the device but will be used to match to your ID and verify your identity).
    6. Follow the on-screen instructions for your Face Scan. The Face Scan is a way to verify “you are you”, the rightful holder of the Driver's License or State ID, and is for verification purposes only.
    7. Click "Submit" to complete the application. You will need to authenticate via fingerprint or PIN. The authentication method you choose - fingerprint or PIN - will be associated with your Mobile Driver's License/State ID to ensure that only you are able to access and use it. Once finished, you should receive a push notification informing you of the status of your Mobile Driver's License or State ID request.

  • You can remove your Driver's License or State ID both from within the Samsung Wallet app and remotely.

    How to remove your Mobile Driver's License or State ID from Samsung Wallet:

    1. Open the Samsung Wallet App.

    2. From the "Quick access" tab, scroll to and click on your Mobile Driver's License or State ID. You will be prompted to verify your identity either via fingerprint or PIN.

    3. Click the 3 dots on the top right of the ID card details screen to open the overflow menu.

    4. Click on the "Delete" option.

    How to remove your Mobile Driver's License or State ID remotely:

    1. Log into the SmartThings Find site (https://smartthingsfind.samsung.com/login) with your Samsung account information.

    2. Select your Mobile device.

    3. Click either "Erase data" or "Lock" to reset or temporarily lock your device, which will in turn disable your Mobile Driver's License or State ID.

  • A Mobile Driver's License or State ID cannot be transferred to another device. If you get a new Samsung Wallet-eligible phone, and attempt to add your Driver's License or State ID to Samsung Wallet on the new device with the same Samsung Account, you will be asked whether you want to delete your Mobile ID from your old phone. By clicking "Yes" your Mobile Driver's License or State ID will be deleted from your old device, and you will then be able to add it to your new one.

    If you are using a new Samsung Account on your new phone, you will be asked to delete your Mobile ID from your old phone manually. Please see the response to "How do I remove my Mobile Driver's License or State ID from Samsung Wallet?" for instructions on Mobile ID removal.

  • The process to request a Driver's License or State ID be added to Samsung Wallet is generally short. However, the approval process may take more time if the state issuing authority needs to conduct further reviews or requires additional information from you. We'll provide you with status updates via push notification from the Samsung Wallet app to help keep you updated.

  • Only the state jurisdictions can approve and grant your Mobile Driver's License or State ID. Samsung acts as a vessel to provide the necessary parties with the information they need to help confirm your identity.

  • After submitting your Mobile Driver's License or State ID request, the state issuing authority will confirm your identity. During this stage, your application status will be "pending". We'll provide you with status updates via push notification from the Samsung Wallet app to help keep you updated.

  • For questions relating to the Mobile Driver's License or State ID approval process or the Mobile Driver's License or State ID lifecycle, please contact the state issuing authority.

  • For questions relating to the Mobile Driver's License or State ID approval process or the Mobile Driver's License or State ID lifecycle, please contact the state issuing authority.

  • The expiration date displayed in the details section of the Mobile Driver's License or State ID card is the same date that appears on your physical driver's license or State ID. Please visit your state's DMV OR MVD site to learn about how to renew your physical license.

  • For questions relating to the Mobile Driver's License or State ID approval process or the Mobile Driver's License or State ID lifecycle, please contact the state issuing authority.

  • No. Samsung does not have access to when or where you use your Mobile Driver's License or State ID. We also have no access to the personal information you share when you present your Mobile Driver's License or State ID, as it is encrypted and stored only in your Mobile device.

  • Your information is safely maintained by your DMV/MVD office or state issuing authority. When your Mobile Driver's License or State ID is approved and granted, an authenticated piece of digital information is transferred from the state issuing authority systems to your Samsung Mobile device. It is then stored in a secure and isolated location within your phone that is unreachable by any other application or service in your phone. Your explicit authorization via fingerprint or PIN is needed for enrollment, usage or deletion of any Mobile Driver's License or State ID on your device.

  • Samsung does not have access to users’ personal Driver’s License or State ID information. We do not store your Mobile Driver's License or State ID on our servers. Certain data remains on your mobile device (front and back image of your physical ID, ID photo, Transaction history) but it is never sent to or stored on Samsung servers. Only you as the owner of the Mobile Driver's License or State ID, can provision, access, or delete the Mobile Driver's License or State ID from Samsung Wallet.

  • The specific information that is sent to entities when you present your Mobile Driver's License or State ID depends on what is needed for each case. Some entities may need to see more information than others, but Samsung will only provide the information that is requested and required.

  • Only you the user, and the requesting entity that you present your Mobile Driver's License or State ID to (either via NFC tap or QR code), will be able to see your ID information. Additionally, when you present your Mobile Driver's License or State ID, the receiving entity will only be able to see the specific information they requested. Your explicit authorization via fingerprint or PIN is needed to share your information whenever you present your ID.

  • To view your digital card details:
    1. Open the Samsung Wallet App.
    2. From the "Quick access" tab, scroll to and click on your Mobile Driver's License or State ID. You will be prompted to verify your identity either via fingerprint or PIN.
    3. Once verified, you should see your card details.
    Please note that the Driver's License or State ID in Wallet is a digital representation of your physical license/ID therefore all the information found on your physical card may not be visible on your digital ID.

  • You need a paired Watch with Wallet-eligible Samsung mobile device to add DL/ID to the Watch. You cannot add a DL/ID in a Watch without a paired phone.

    Start adding DL/ID from Phone:
    1. Please refer to steps “How Do I add my Driver’s License or State ID to Samsung Wallet?” section.
    2. After face scan, you will be presented with Options to issue the ID into both Phone and Watch.
    3. Click "Submit" to complete the application. Once finished, the ID should become available in both Mobile and Watch with a push notification.

    Start adding DL/ID from Watch:
    1. Open the Wearable App in Phone
    2. You can provision DL/ID in Watch only if the paired Samsung Phone already has DL/ID.
    3. Access “Add to Watch -> Digital IDs” section and select “Driver’s License/State ID” option
    4. You should see available ID to add to Watch. Click “Activate”
    5. You need to complete the steps in the Phone which includes Face Scan and submit the application.
    6. The ID should become available in the Watch when your application is approved.

  • When you unpair a Watch from the Phone, the Driver License or State ID in the Watch will be deleted. Once you pair the new Wallet-eligible watch with Wallet-eligible phone, you can add the ID to the Watch from your Wearable’s App. For more details, please refer “How do I add my Driver's License or State ID to Samsung Wallet in Watch?”.

  • 1. Open Samsung Wallet App in Watch
    2. Click on your Mobile Driver's License or State ID. You will be prompted to verify your identity via PIN or other available mechanisms.
    3. Once verified, you should see your card details.

Tap to Transfer

Transit

Samsung Pay Benefits Add-on

  • Where can I install and use the Samsung Pay Benefits add-on?

    The add-on works on the Samsung Internet browser on Galaxy phones and tablets.
    To install, do the following
    1. Open the Samsung Internet app
    2. Tap the Menu (⋮) button > click on the ‘Add-ons’ icon
    3. You should see ‘Samsung Pay Benefits’ listed under ‘Suggested’. Select it and click on ‘Install’ > click on the ‘Open’ button once installation is complete.
    4. Enable Samsung Pay Benefits by toggling on the button on the right side of it and selecting ‘Allow’ for the permissions

  • Any Galaxy device that supports the Samsung Internet Browser.
    There is no minimum Galaxy version required.

  • Yes. Tablet users can browse deals and earn cashback.
    However, tablets cannot run Samsung Wallet, so you will need a supported Galaxy phone to view or redeem cashback.

  • A Samsung Account is required. You must be signed in to download and use the add-on.

  • To earn cashback: No
    To view, track, or redeem cashback: Yes
    Cashback is displayed in Samsung Wallet > Perks > Cash back and can only be redeemed to the Samsung Wallet Rewards Card.

  • A cashback activation pop-up appears automatically when you land on a supported site.
    This is the most accurate way to confirm availability as merchant eligibility can change daily.

  • You can view participating stores here: https://www.joinkudos.com/shop

  • Cashback will typically show as ‘Pending” in Samsung Wallet 60–90 days after your purchase, depending on the merchant. This allows the merchant to verify the purchase is final and has not been returned / cancelled.

  • Common reasons:
    i. The store was not eligible at the time of purchase
    ii. The stand-down policy applied (another affiliate link received credit first)
    iii. Unsupported coupon codes were used
    iv. Privacy settings or ad blockers blocked tracking
    v. The order was canceled or returned

  • If you arrive at a store through another affiliate (e.g., a link in an email or another add-on), the Samsung Wallet add-on must stop tracking and hide its offer so the original affiliate receives credit.

  • If you uninstall Samsung Wallet: you can still earn cashback, but you cannot view or redeem it until Wallet is reinstalled.
    If you uninstall the add-on: Samsung Wallet continues to work normally.

  • You must create a separate account for the Samsung Pay Benefits add-on.
    The standard Kudos add-on does not work on Samsung Internet.

  • If you no longer want to use the Samsung Pay Benefits add-on, you can either disable it in Samsung Internet or fully uninstall it from your device.

    To remove/disable the add-on in Samsung Internet:
    1. Open Samsung Internet.
    2. Tap the Menu (⋮)
    3. Select Add-ons.
    4. Find Samsung Pay Benefits.
    5. Tap ‘Disable’ to turn it off.

    To fully uninstall the add-on from your device (Galaxy Store):
    1. Open the Setting Menu
    2. Search for Apps.
    3. Search for / Scroll to find Samsung Pay Benefits.
    4. Tap ‘Uninstall’.

    Once uninstalled, the add-on and its features will no longer appear in Samsung Internet.

  • The add-on has geo-blocking for the following regions:
    i. Russia (RU)
    ii. North Korea (KP)
    iii. Iran (IR)
    iv. China (CN)
    v. India (IN)
    vi. Pakistan (PK)
    vii. Afghanistan (AF)
    viii. Germany (DE)

  • Yes. You must tap activate Cashback within the Samsung Internet browser each time you visit a supported store to ensure your purchase is tracked correctly.

  • If you’ve installed Samsung Pay Benefits but are not able to toggle the add-on ON in your Samsung Internet browser, please reach out to Samsung Wallet Support at 1-844-SAM-PAYS (1-844-726-7297) so we can look into the issue and assist you directly.

    In the meantime, you can try the following workaround:
    1. Open Settings > Samsung Account >Linked Accounts
    2. Unlink Samsung Pay Benefits
    3. Open Samsung Internet > Menu (⋮) > Settings > About Samsung Internet > Info icon > Storage> Clear data**
    4. Reinstall the extension from the Galaxy Store

    We appreciate your patience as we work to improve your experience.

    **Please note: Clearing data will remove your Samsung Internet browser data