SM-R500
Common Topics
SM-R500
SM-R500Solutions & Tips
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Others
Gear S3 Frontier: How do I download watch faces for my Samsung Gear S3 Frontier(SM-R760)?
FAQ for Samsung Mobile Phone. Find more about 'Gear S3 Frontier: How do I download watch faces for my Samsung Gear S3 Frontier(SM-R760)?' with Samsung Support.
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Software Upgrade
Samsung Galaxy Wearables One UI major software update
Find out more about the Samsung One UI Softwatre Upgrade for wearables, with Samsung Support
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Others
Where are the main parts of my Galaxy Watch Active device located (Microphone, Power Key, Sensors, et cetera)?
Find out more about, Where are the main parts of my Galaxy Watch Active device located, with Samsung Support
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Others
How do I wear the Galaxy Watch Active correctly?
Find out more about, how do I wear the Galaxy Watch Active correctly, with Samsung Support
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Application
How many countries support the Samsung Pay service?
Find out more about How many countries support the Samsung Pay service, with Samsung Support
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Application
How do I use the Samsung Health features?
Find out more about How do I use the Samsung Health features with Samsung Support
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Others
How to use the Samsung Galaxy Ring
Learn more about the Galaxy Ring and its features.
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Application
Samsung Gear Fit 2: The Basics
How to Video for Samsung Mobile Phone. Find more about 'Samsung Gear Fit 2: The Basics' with Samsung Support.
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Application
Samsung Gear Fit 2: Checking Notifications
How to Video for Samsung Mobile Phone. Find more about 'Samsung Gear Fit 2: Checking Notifications' with Samsung Support.
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Application
Samsung Gear Fit 2: How to download apps and widgets
How to Video for Samsung Mobile Phone. Find more about 'Samsung Gear Fit 2: How to download apps and widgets' with Samsung Support.
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Others
Basic Setup of Your Gear VR: Samsung Gear VR Innovator Edition(Oculus, SM-R320)
How to Video for Samsung Mobile Phone. Find more about 'Basic Setup of Your Gear VR: Samsung Gear VR Innovator Edition(Oculus, SM-R320)' with Samsung Support.
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Battery
How Do I know if my Gear IconX is charging properly? What do the different colours mean?
FAQ for Samsung Mobile Phone. Find more about 'How Do I know if my Gear IconX is charging properly? What do the different colours mean?' with Samsung Support.
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Accessory & Bluetooth
Gear Fit2: How Do I Pair Bluetooth Headphones with my Gear Fit2(SM-R360)?
FAQ for Samsung Mobile Phone. Find more about 'Gear Fit2: How Do I Pair Bluetooth Headphones with my Gear Fit2(SM-R360)?' with Samsung Support.
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Settings
Gear Fit2: What are the advantages and disadvantages of using Power saving mode(SM-R360)?
FAQ for Samsung Mobile Phone. Find more about 'Gear Fit2: What are the advantages and disadvantages of using Power saving mode(SM-R360)?' with Samsung Support.
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Others
Gear IconX: How do I install the Gear IconX Manager software on PC and how do I use it
FAQ for Samsung Mobile Phone. Find more about 'Gear IconX: How do I install the Gear IconX Manager software on PC and how do I use it' with Samsung Support.
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Others
Gear S3 Classic: How do I set up and use the altitude and barometric pressure widget
FAQ for Samsung Mobile Phone. Find more about 'Gear S3 Classic: How do I set up and use the altitude and barometric pressure widget' with Samsung Support.
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Others
Gear S3: Compatible with Android and iOS
FAQ for Samsung Mobile Phone. Find more about 'Gear S3: Compatible with Android and iOS' with Samsung Support.
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Settings
After performing the Android 9.0 (Pie) upgrade, the call ended tone is sounded twice on my Galaxy Buds. Why is this?
Find more about how to to stop my Galaxy Buds from beeping twice after a Software Upgrade with Samsung Support.
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Settings
When a connected mobile device enters the sleep mode (power saving mode), music played through the Galaxy Buds stops.
Find out more about how to prevent you music from stooping when your mobile device goes into sleep mode, with Samsung Support.
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Accessory & Bluetooth
The sound from my Galaxy Buds comes slower than the screen when playing videos and games. Why is this?
Fond out more about why there is a delay of sound when using you Galaxy Buds, with Samsung Support
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Others
How do I charge the Galaxy Watch Active device?
Find out more about, How to charge the Galaxy Watch Active, with Samsung Support
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Battery
The Galaxy Watch Active battery depletes faster than when first purchased. Why is this?
Find out more about, why the Galaxy Watch Active battery depletes faster when first purchased, with Samsing Support
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Hardware
How do I replace the band of the Galaxy Watch Active?
Find out more about how do I replace the band of the Galaxy Watch Active?, with Samsung Support
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Accessory & Bluetooth
How do I connect the Galaxy Watch Active to a mobile device?
Find out more about, how do I connect the Galaxy Watch Active to a mobile device, with Samsung Support
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Accessory & Bluetooth
If a Bluetooth connection is not established or my Galaxy Watch Active and the mobile device are disconnected
Find out more about If a Bluetooth connection is not established or my Galaxy Watch Active and the mobile device are disconnected, with Samsung Support
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Others
Is it possible to use the Galaxy Watch Active without a mobile device?
Find out more about is it possible to use the Galaxy Watch Active without a mobile device, with Samsung Support
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Others
How do I use the Quick Panel?
Find out more about how to use the Quick Panel, with Samsung Support
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Settings
How do I adjust the brightness?
Find out more about how to adjust the brightness on the Galaxy Watch Active, with Samsung Support
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Others
What is meant by “medical information” under Contacts?
Find out more about what is meant by medical information under Contacts, with Samsung Support
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Settings
Calls are not connecting. What should I do?
Find out more about calls not connecting, with Samsung Support
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Battery
During calls, the device becomes hotter than usual and cannot be touched. What can I do?
Find out more about during calls, the device becomes hotter than usual and cannot be touched, with Samsung Support
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Backup & Restore
How do I back up data stored on the Galaxy Watch Active?
Find out more about How do I back up data stored on the Galaxy Watch Active, with Samsung Support
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Backup & Restore
How do I sync data stored on the Galaxy Watch Active?
Find out more about how to sync data stored on the Galaxy Watch Active, with Samsung Support
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Software Upgrade
How do I update software via the Galaxy Wearable app?
Find out more about How do I update software via the Galaxy Wearable app, with Samsung Support
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Multimedia
How do I import and export images?
Find out more about How do I import and export images, with Samsung Support
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Hardware
Is the Galaxy Watch water and dust resistant?
Find out more about Is the Galaxy Watch water and dust resistant, with Samsung Support
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Hardware
I have heard that the Galaxy Watch Active supports 5 ATM water resistance. What does the 5 ATM mean?
Find out more about the Galaxy Watch Active supports 5 ATM water resistance, with Samsung Support
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Power
My Galaxy Watch Active does not turn on. What’s the problem?
Find out more about My Galaxy Watch Active does not turn on, with Samsung Support
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Accessory & Bluetooth
How do I connect the Bluetooth headset to my Galaxy Watch?
Find out more about How do I connect the Bluetooth headset to my Galaxy Watch, with Samsung Support
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Accessory & Bluetooth
Another Bluetooth device cannot locate my Galaxy Watch. What should I do?
Find out more about Another Bluetooth device cannot locate my Galaxy Watch, with Samsung Support
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Call & Contacts
Calls are not connecting to my Galaxy Watch. What should I do?
Find out more about Calls are not connecting to my Galaxy Watch, with Samsung Support
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Hardware
A small gap appears around the outside of the Watch case. What’s the problem?
Find out more about A small gap appears around the outside of the Watch case, with Samsung Support
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Application
How do I use Samsung Pay with my Galaxy Watch Active?
Find out more about How do I use Samsung Pay with my Galaxy Watch Active, with Samsung Support
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Multimedia
How do I transfer music files from a mobile device to the Galaxy Watch Active?
Find out more about How do I transfer music files from a mobile device to the Galaxy Watch Active, with Samsung Support
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Multimedia
Is it possible to play music without connecting to a mobile device?
Find out more about Is it possible to play music without connecting to a mobile device, with Samsung Support
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Application
How do I utilise the Bixby feature on my Galaxy Watch?
Find out more about How do I utilise the Bixby feature on my Galaxy Watch, with Samsung Support
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Samsung Apps
How do I use the “Find My Watch” feature?
Find out more about How do I use the Find My Watch feature, with Samsung Support
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Camera
I want to take a screen shot/capture an image on my Galaxy Watch screen. How do I do that?
Find out more about I want to take a screen shot/capture an image on my Galaxy Watch screen, with Samsung Support.
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Camera
The displayed image looks like it’s moving slightly. Why is this?
Find out more about The displayed image looks like it’s moving slightly, with Samsung Support
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Software Upgrade
After upgrading my phone to Android 10.X(Q OS) version, my wearable device’s battery gets used up rapidly.
Find out more about "After upgrading my phone to Android 10.X(Q OS) version, my wearable device’s battery gets used up rapidly. " with Samsung Support
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Software Upgrade
Samsung Pay is not working properly on my wearable device.
Fond out more about "Samsung Pay is not working properly on my wearable device. (i.e Payments using Samsung Pay are not completed properly) Why is this? " with Samsung Support
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Software Upgrade
After upgrading the Q OS on my phone, the following message: Urgent software updates available is continuously shown
Find out more about "After upgrading the Q OS on my phone, the following message: Urgent software updates available is continuously shown " with Samsung Support
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Software Upgrade
How to update Software and Apps on your Samsung Galaxy Watch Active2
Find out more about "How to update Software and Apps on your Samsung Galaxy Watch Active2" with Samsung Support
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Accessory & Bluetooth
How to pair Bluetooth Headphones to your Samsung Galaxy Watch Active2
Find out more about "How to pair Bluetooth Headphones to your Samsung Galaxy Watch Active2" with Samsung Support
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Application
How to customize apps on your Samsung Galaxy Watch Active2
Find out more about "How to customize apps on your Samsung Galaxy Watch Active2" with Samsung Support
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Audio
What to do if the audio quality is poor from Samsung Galaxy Watch Active2 to Bluetooth Headphones
Find out more about "What to do if the audio quality is poor from Samsung Galaxy Watch Active2 to Bluetooth Headphones" with Samsung Support
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Multimedia
What to do if GPS is not working properly on Samsung Galaxy Watch Active2
Find out more about "What to do if GPS is not working properly on Samsung Galaxy Watch Active2" with Samsung Support
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Others
How to listen to music on your Galaxy Buds
Find out more about "How to listen to music on your Galaxy Buds" with Samsung Support
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Others
How to use call features on your Galaxy Buds
Find out more about "How to use call features on your Galaxy Buds" with Samsung Support
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Audio
How to optimize your sound experience with Galaxy Buds
Find out more about "How to optimize your sound experience with Galaxy Buds" with Samsung Support
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Battery
Galaxy Buds charging tips and precautions
Find out more about "Galaxy Buds charging tips and precautions" with Samsung Support
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Audio
How can I avoid sound from Galaxy Buds lagging when videos or games are played
Find out more about "How can I avoid sound from Galaxy Buds lagging when videos or games are played" with Samsung Support
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Others
Find the best fit for your ears with the Galaxy Earbud fit test
FAQ for Samsung Mobile. Find more about the best fit for your ears with the Galaxy Earbud fit test with Samsung Support.
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Others
Tips for the best audio quality on the Galaxy Buds2
FAQ for Samsung Mobile. Find more about tips for the best audio quality on the Galaxy Buds2 with Samsung Support.
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Others
How to properly use your Galaxy Buds2
FAQ for Samsung Mobile. Find more about how to properly use your Galaxy Buds2 with Samsung Support.
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Others
Tips for increasing the battery runtime of your Samsung smartwatch
Find out more about "Tips for increasing the battery runtime of your Samsung smartwatch " with Samsung Support
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Others
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
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Others
How to connect a Galaxy Watch to a smartphone
FAQ for Mobile Devices. Find more about How to connect a Galaxy Watch to a smartphone with Samsung Support.
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Others
How to connect Galaxy Buds to other devices
Learn how to pair your Galaxy Buds with other devices.
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Others
What is the Galaxy Buds 360 audio feature?
FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.
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Others
How to manage tiles on your Galaxy Watch
FAQ for Mobile Devices. Find more about How to manage tiles on your Galaxy Watch with Samsung Support.
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Others
How to charge my Galaxy Buds
FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.
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Others
How do I customise the watch face on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How do I customise the watch face on my Galaxy Watch with Samsung Support.
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Others
How do I change the display name of my Galaxy Buds?
FAQ for Mobile Devices. Find more about How do I change the display name of my Galaxy Buds with Samsung Support.
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Others
How to use the Galaxy Watch
FAQ for Mobile Devices. Find more about How to use the Galaxy Watch with Samsung Support.
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Others
How can I take a screenshot on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I take a screenshot on my Galaxy Watch with Samsung Support.
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Others
How can I make a payment with my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I make a payment with my Galaxy Watch with Samsung Support.
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Others
What is the difference between the Galaxy Buds2, Buds Live and Buds Pro?
FAQ for Mobile Devices. Find more about What is the difference between the Galaxy Buds2, Buds Live and Buds Pro Buds with Samsung Support.
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Others
How do I update my Galaxy Buds software?
FAQ for Mobile Devices. Find more about How do I update my Galaxy Buds software with Samsung Support.
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Others
How to charge the Galaxy Watch5 faster
FAQ for Mobile Devices. Find more about How to charge the Galaxy Watch5 faster with Samsung Support.
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Others
What is the Galaxy Buds2 Pro 360 audio feature?
FAQ for Mobile Devices. Find more about What is the Galaxy Buds2 Pro 360 audio feature with Samsung support.
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Others
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
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Others
How to change the language settings of each app in your Galaxy device
FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.
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Others
How to use the touch command of Samsung Galaxy Buds
Learn how to set up and use touch commands on the Samsung Galaxy Buds2 series.
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Others
Galaxy Watch Water Resistance
FAQ for Mobile Devices. Find more about Galaxy Watch Water Resistance with Samsung Support.
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Others
How to use Galaxy Wearable Self Diagnostics
FAQ for Mobile Devices. Find more about How to use Galaxy Wearable Self Diagnostics with Samsung Support.
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Hardware
Tips and techniques for using D-Buckle Sport band for Galaxy Watch Series
Unlock the full potential of your Galaxy Watch Series D-Buckle Sport band with expert tips and techniques. Learn how to adjust, maintain, and customise your watch band for a personalised and stylish experience. Enhance your Galaxy Watch with this versatile accessory, designed to complement your fashion and elevate your smartwatch game.
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Others
Measure your body composition with the Galaxy Watch series
You can measure your body composition using the BIA sensor on your Galaxy Watch.
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Others
Monitor your heart rate and blood pressure with the Galaxy Watch series
Learn how to use your Galaxy Watch to check your blood pressure and heart rate.
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Others
Galaxy Watch Compass app user guide
Knowing how to use your Galaxy Watch's compass will help you get where you need to go when you're not quite sure where to turn.
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Others
How to clean your Samsung Galaxy device
Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.
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Others
How to correctly wear and maintain your Galaxy Watch/Fit
Ensure that your Galaxy Watch/Fit stays in good condition by following this guide to wearing and maintaining your device properly.
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Samsung Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.
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Samsung Apps
Use the Samsung Find app to locate a lost device
Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.
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Samsung Apps
Features of the Samsung Find app
Discover the various features of the Samsung Find app.
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Settings
Use silent modes on your Samsung Galaxy Watch
Discover how to use the different silent modes on your Galaxy watch.
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Battery
All about the wireless charging and Wireless power sharing features on the Samsung Galaxy Watch Ultra and Watch7
Discover how the design changes on the Galaxy Watch7 series alter the device’s ability to charge wirelessly.
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Samsung Apps
View your step count in Samsung Health
Learn to use Galaxy devices to track your step count in the Samsung Health app.
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Others
Use Samsung Health sleep monitoring on your Samsung Galaxy Watch and Fit
Learn how to use the sleep monitoring feature on the Samsung Health app and get a better night’s sleep.
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Software Upgrade
How to update software and apps on your Samsung Galaxy Watch
Learn how to update your Samsung Galaxy watch’s software and apps.
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Others
What to do when a Samsung Galaxy Watch app crashes, freezes, or won’t respond
Learn what to do when an app on your Samsung Watch crashes, freezes, or won’t respond.
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Audio
What to do if you experience static noise with the Samsung Galaxy Buds
Learn what to do when your Galaxy Buds have static noise.
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Others
How to use the Sleep apnea risk detection feature on the Samsung Galaxy Watch
Discover how to enable and utilize the Sleep apnea feature on your Galaxy Watch.
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Others
How to pair a Galaxy Watch with your Samsung Galaxy device
Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.
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Battery
How to charge a Samsung Galaxy Watch with or without a charger
Learn about different charging methods and battery saving features available on your Galaxy Watch.
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Power
What to do when Samsung Galaxy earbuds do not turn on or charge
Learn what to do when Samsung Galaxy earbuds do not turn on or charge.
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Power
How to use the Wireless power sharing feature on your Galaxy Device
Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.
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Settings
How to use your Galaxy phone or Watch to manage notifications on your wearable device
Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.
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Others
What to do if your Galaxy Watch touch screen is not working
Use this guide to troubleshoot touch screen issues, restore screen responsiveness, or reset your Galaxy Watch.
Manuals & Downloads
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