Immersive viewing with a vivid 6.7" display
Dive into your favourite content with the stunning clarity and vibrant colours of Galaxy A16 5G's FHD+ Super AMOLED display. The expansive 6.7-inch screen with minimised bezels brings every moment to life.
*Images simulated for illustrative purposes.**Measured diagonally, the screen size is 6.7" in the full rectangle and 6.5" accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout.
See the Highlights
Multi-cameras. Multiple possibilities
Stay on top of your game with a powered-up processor
Immersive viewing with a vivid 6.7" display
Built to last with 6x OS upgrades
Reduced in thickness, elevated in style
Slimmed down to just 7.9mm in thickness, Galaxy A16 5G slips right into your hand, pocket and daily life. Available in Blue Black, Light Grey and Light Green, it combines elegant design with enhanced portability.
*Colour availability may vary by country, region or carrier.
Multi-cameras. Multiple possibilities
Capture everyday moments like a pro
Take high-quality shots of your everyday life with advanced camera features. Capture memories vividly with a 50MP Main Camera, take clear selfies with a 13MP Front Camera to make each moment shine.
*Images simulated for illustrative purposes.
Ultra-fast connection at the speed of 5G
Stay ahead with the blazing speed of 5G. Whether you're streaming, gaming or sharing on the go, Galaxy A16 5G delivers ultra-fast connectivity you can rely on. Enjoy smooth video calls, responsive gameplay and seamless downloads — all thanks to high-speed 5G technology.
*Requires optimal 5G connection. 5G network availability and actual speed may vary depending on country, region, network provider and user environment.
Stay on top of your game with a powered-up processor
With the upgraded 2.4GHz CPU, you can power through your foes fast and stream your favorite show without missing a beat.
*Memory/storage options and availability may vary by country, region or carrier. Available memory/storage capacity is subject to preloaded software.**Image simulated for illustrative purposes.
Reliable protection for daily life
Now, thanks to IP54 protection, you can go about your day with peace of mind. This added durability means it can handle the little surprises of your day, so you can stay focused on what's important.
*Image simulated for illustrative purposes.**Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear.
*Image simulated for illustrative purposes.**Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear.
Built to last with 6x OS upgrades
Offered with up to 6 generations of OS upgrades and 6 years of security maintenance, your Galaxy A16 5G stays up-to-date for long.
*Image simulated for illustrative purposes.**The OS upgrade and security update policies specified above are subject to change.
*Image simulated for illustrative purposes.**The OS upgrade and security update policies specified above are subject to change.
Power up fast, stay powered long
Enjoy what you love without worrying about battery life—the 5,000mAh battery keeps Galaxy A16 5G running strong on a single charge. Plus with Super Fast Charging, it's back in action quickly.
*Image simulated for illustrative purposes.**The Wall Charger for Super Fast Charging (25W) is sold separately.***The typical capacity has been tested under third-party laboratory conditions. The typical capacity is the estimated average capacity considering the deviation in battery capacity among the battery samples tested under the IEC 61960 standard. The rated capacity is 4860 mAh. Actual battery life may vary depending on network environment, usage, and other factors.
Built to keep your passwords safe
Samsung Knox Vault is like a safe within a safe, physically isolating PINS, passwords and other private info so hackers can’t gain access.
*Image simulated for illustrative purposes.**Security features or hardware/software architecture of Samsung Knox Vault on Samsung Galaxy A series smartphones may differ from those on Samsung Galaxy flagship devices including S series, Z series, S FE series smartphones and Tab S series tablets launched from 2021 onwards.***Availability of Samsung Knox Vault may vary depending on the device model.
*Image simulated for illustrative purposes.**Security features or hardware/software architecture of Samsung Knox Vault on Samsung Galaxy A series smartphones may differ from those on Samsung Galaxy flagship devices including S series, Z series, S FE series smartphones and Tab S series tablets launched from 2021 onwards.***Availability of Samsung Knox Vault may vary depending on the device model.
Samsung Galaxy Experience
One UI
One UI 6.1 lets you run things effortlessly just how you like it. It’s all about personalising your everyday experiences.
Specifications
-
Processor
2.4GHz, 2GHz
-
Weight (g)
200
-
CPU Speed
2.4GHz, 2GHz
-
CPU Type
Octa-Core
-
Size (Main_Display)
169.1mm (6.7" full rectangle) / 164.5mm (6.5" rounded corners)
-
Resolution (Main Display)
1080 x 2340 (FHD+)
-
Technology (Main Display)
Super AMOLED
-
Colour Depth (Main Display)
16M
-
Max Refresh Rate (Main Display)
90 Hz
-
Rear Camera - Resolution (Multiple)
50.0 MP + 5.0 MP + 2.0 MP
-
Rear Camera - F Number (Multiple)
F1.8 , F2.2 , F2.4
-
Rear Camera - Auto Focus
Yes
-
Rear Camera - OIS
No
-
Rear Camera Zoom
Digital Zoom up to 10x
-
Front Camera - Resolution
13.0 MP
-
Front Camera - F Number
F2.0
-
Front Camera - Auto Focus
No
-
Front Camera - OIS
No
-
Rear Camera - Flash
Yes
-
Front Camera - Flash
No
-
Video Recording Resolution
FHD (1920 x 1080)@30fps
-
Slow Motion
120fps @HD
-
Memory_(GB)
4
-
Storage (GB)
128
-
Available Storage (GB)
109.3
-
External Storage Support
MicroSD (Up to 1.5TB)
-
Number of SIM
Dual-SIM
-
SIM size
Nano-SIM (4FF)
-
SIM Slot Type
SIM 1 + Hybrid (SIM or MicroSD)
-
Infra
2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD, 5G Sub6 FDD, 5G Sub6 TDD
-
2G GSM
GSM850, GSM900, DCS1800, PCS1900
-
3G UMTS
B1(2100), B2(1900), B4(AWS), B5(850), B8(900)
-
4G FDD LTE
B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B17(700), B20(800), B28(700), B66(AWS-3)
-
4G TDD LTE
B38(2600), B40(2300), B41(2500)
-
5G FDD Sub6
N1(2100), N3(1800), N7(2600), N8(900), N20(800), N28(700)
-
5G TDD Sub6
N38(2600), N40(2300), N41(2500), N77(3700), N78(3500)
-
USB Interface
USB Type-C
-
USB Version
USB 2.0
-
Location Technology
GPS, Glonass, Beidou, Galileo, QZSS
-
Earjack
USB Type-C
-
MHL
No
-
Wi-Fi
802.11a/b/g/n/ac 2.4GHz+5GHz, VHT80
-
Wi-Fi Direct
Yes
-
Bluetooth Version
Bluetooth v5.3
-
NFC
Yes
-
PC Sync.
Smart Switch (PC version)
-
Android
-
Form Factor
Touchscreen Bar
-
Accelerometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Light Sensor, Virtual Proximity Sensing
-
Dimension (HxWxD, mm)
164.4 x 77.9 x 7.9
-
Weight (g)
200
-
Video Playback Time (Hours, Wireless)
Up to 18
-
Battery Capacity (mAh, Typical)
5000
-
Removable
No
-
Energy Efficiency Class
B
-
Minimum Battery Endurance in Cycles
1200
-
Stereo Support
No
-
Video Playing Format
MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM
-
Video Playing Resolution
UHD 4K (3840 x 2160)@30fps
-
Audio Playing Format
MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA
-
Recycled Content (%)
1.0
-
Weight of Critical Raw Material - Cobalt (g)
10 <=
-
Weight of Critical Raw Material - Tantalum (g)
< 0.01
-
Weight of Critical Raw Material - Neodymium (g)
0.2 <=
-
Weight of Critical Raw Material - Gold (g)
< 0.02
-
Recyclability (%)
12.1
-
Gear Support
Galaxy Ring, Galaxy Buds3 Pro, Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds3, Galaxy Buds2, Galaxy Buds, Galaxy Buds FE, Galaxy Fit3, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch FE, Galaxy Watch Ultra, Galaxy Watch7, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active
-
Samsung DeX Support
No
-
Bluetooth® Hearing Aid Support
Android Audio Streaming for Hearing Aid(ASHA)
-
SmartThings Support
Yes
-
Mobile TV
No
-
Security Update Period (Valid until)
31 October 2030
Reviews
Galaxy A16 5G
- Most customers praise strong value for money and smooth, responsive daily performance
- Many highlight the brilliant, clear display and good camera quality as key strengths
- Reviewers appreciate the intuitive interface and seamless setup experience
- A notable minority report frequent freezing, slowness, and connectivity delays
- Several mention battery drain issues following software updates
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
1,148 Reviews
2026-08-09
Lancashire
CX
Lovely to see how much you are enjoying your Galaxy A16 after a seamless ordering and delivery process. This model will be impressing you for years to come! ^HB at Samsung Support
2026-07-24
SOFIA
Samsung
We're sorry to hear that you're feeling unhappy with your A16, Ivan. This isn't what we'd expect, as we strive to design all of our devices with user-friendliness in mind. We're on hand to help. You can find a user guide by going to Settings > Tips and user guide. The following link provides lots of guidance as well, and includes a helpful video: https://www.samsung.com/uk/support/mobile-devices/navigating-galaxy-smartphones/ We hope this information is useful, and we want to reassure you that our friendly Support Teams are on hand to provide deeper assistance should you need it, including visual support. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2026-07-15
Morecambe
Samsung
We're sorry to hear that you're unable to make the most of your Galaxy A16 due to the issue you've experienced, Terry. It's very important to us that you're able to enjoy your device as intended, and we'd like to continue supporting you. If necessary, we can also guide you through the next steps to have your phone inspected or repaired. Please stay in touch with our colleagues, who'll be able to continue assisting you. For future reference, you can find our full contact details and opening hours on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2026-04-20
Illinois, United States
Samsung
Fantastic to see how much you are enjoying your A16 5G, especially the incredible software! One UI allows you to open up the possibilities of the Galaxy, with the incredibly intuitive interface that makes carrying out tasks a breeze. We make every effort to use high quality materials when creating our devices, however, we cannot guarantee that they will remain damage free in all scenarios. We would recommend pairing this model with the case of your choice to prevent scratches. Thank you for sharing your thoughts with us, we're sure this phone will be impressing you for years to come! ^SK at Samsung Support
2026-02-17
Fareham, Hampshire, UK
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CX
Thank you for sharing your experience with the awesome Galaxy A16, Westy! It’s great to hear that you’re enjoying the superb performance, vibrant display and wide range of personalisation options on this brilliant smartphone. We also love the photo you shared of your healthy breakfast; it’s a great example of how capable and versatile the camera can be for capturing everyday moments. We appreciate the recommendation and hope you continue to enjoy discovering everything your Galaxy A16 has to offer! ^CL at Samsung Support
2026-01-26
2026-01-21
Glasgow Scotland
2026-01-20
North West
2026-01-19
Lincolnshire
2026-01-18
Manchester
2026-01-16
2026-01-16
2026-01-13
Walsall, West Midlands
2026-01-13
Stirling
2026-01-12
2026-01-11
2026-01-09
Bathgate west lothian
2026-01-08
2026-01-06
2026-01-06
2026-01-06
London
Samsung
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Galaxy A16. ^KF at Samsung Support
2026-01-05
West Sussex
2026-01-03
Wales!
CX
We're so happy to hear that you're loving your recent upgrade to the awesome Galaxy A16, Keith! It's brilliant to know that your phone is catering to your every personal need. The messaging is seamless, and the Camera is excellent, ensuring you can capture every precious memory with superb clarity and detail. Thank you for taking the time to share your five-star review! ^EW at Samsung Support
2026-01-03
Strabane Co.Tyrone
2026-01-01
2025-12-31
Swindon wilts
2025-12-31
Aldergrove
2025-12-31
London
2025-11-06
Mariehamn, Åland
Samsung
It's brilliant to hear that you're enjoying your awesome Galaxy A16. The 50MP Camera will capture every memory in vivid detail, and the high refresh rate ensures you'll always experience the smoothest of visuals. Thank you for sharing your five star feedback! ^EW at Samsung Support
2025-10-29
Scotland, Glasgow
Samsung
We’re delighted to hear that you think the Galaxy A16 is a conveniently sized and well-rounded smartphone, Tom! From its impressive performance and long-lasting battery to its reliable connectivity, powerful cameras, and intuitive interface; this device is built to make a difference every day. ^CL at Samsung Support
2025-10-24
Samsung
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2025-10-24
Samsung
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear that the phone has not met your expectations. We will pass on your feedback for future improvements. Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-10-23
Samsung
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Galaxy A16. ^KF at Samsung Support
2025-10-21
CX
We're thrilled to see how much the A16 5G has impressed you, David! It's packed full of awesome features, and we're sure that with further exploration, it will continue to wow you. ^SK at Samsung Support
2025-10-21
Samsung
Many thanks for taking the time to review your Galaxy A16. The Camera is epic, allowing you to capture your precious memories with vivid colours and excellent details. We're delighted to hear that you have already grabbed some gorgeous shots of your dog! The display provides vibrant colours and deep blacks, and with a peak brightness of 800 nits, you'll have excellent visibility. The following link contains some really helpful guidance when it comes to finding your way around your new phone: https://www.samsung.com/uk/support/mobile-devices/navigating-galaxy-smartphones/ We're super excited for you to get to know your phone better, and we're confident you'll soon have that five star feeling! ^EW at Samsung Support
2025-10-21
Samsung
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A16! Welcome to the Samsung family, you'll never be disappointed! ^LB at Samsung Support
2025-10-21
Kent
Samsung
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! From the 50MP rear camera and massive 5,000 mAh battery, you'll get hours to take epic pics! ^LB at Samsung Support
2025-10-18
Worcester
CX
We are disappointed to see you have parted ways with your A16. With the 5,000 mAh battery and powerful Exynos 1330 processor, we know you can get hours of smooth performance from this phone. Here is a great guide to help you get the most out of the battery: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ We also have some useful tips to help optimise the performance of your phone which can be found here: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ If you ever need us, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-10-15
CX
Thanks for taking the time to leave a 5-star review of your Galaxy A16, Sue. Were delighted to hear you are loving using the phone! To get a live wallpaper go to Settings > Wallpaper and style > Change wallpapers > 3 dots in top right > Live wallpaper. Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-10-14
CX
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^LB at Samsung Support
2025-10-14
Dorset
CX
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear you are having issues connecting and finding things on the phone. We would recommend contacting us so that we can assist with this. You can contact us here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon! ^KF at Samsung Support
2025-10-14
CX
Thanks for taking the time to leave a review of your Galaxy A16. We're happy that you are enjoying the phone overall and find it easy to use. We're sorry to hear the camera and apps have not met your expectations, we will pass on your feedback. You can find a guide on how to optimise your photos here: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-10-14
Blackburn, Lancashire
CX
It's fantastic to hear that you're enjoying your gorgeous Galaxy A16, Susie. Many congratulations to you on the upgrade, and thanks for choosing Samsung. We're pleased to hear that you and your grandson both find the A16 easy to use thanks to the user-friendly interface. The 6.7-inch display is vibrant with crystal clear clarity for every task, and the variety of ringtones is vast, ensuring you can choose the perfect one for you. Meanwhile, the camera system will ensure every precious memory is captured with vibrant colours and details to last a lifetime. You have a massive 5,000 mAh battery capacity that supports 45 W Super Fast Charging, so you know you will never be caught out when it comes to performance and power! Your review has made our day - thank you! ^EW at Samsung Support
2025-10-13
East Midlands
CX
Thanks for taking the time to give your awesome Galaxy A16 a big five stars, Karrald! It's amazing to hear that you're happy with the performance, the crystal clarity of the Full HD+ display and of course, that all important super reliable connectivity! ^EW at Samsung Support
2025-10-12
Birmingham, West Midlands
CX
Thank you for the fantastic feedback! We're pleased to hear you think the Galaxy A16 is the best phone to choose, especially thanks to its great display and excellent value for money. It's definitely an upgrade to be proud of. ^CL at Samsung Support
2025-10-09
Caldicot
CX
Thank you for taking the time to review your Galaxy A16. Your feedback is extremely important to us, and we would love to assist you with any issues you're experiencing. We're sorry to hear about the battery charging issue and the sound quality. The following link contains lots of really helpful troubleshooting steps in regard to your charging issue: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/ And the next link contains troubleshooting for when you're having trouble hearing the person on the other end of your phone call: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly/ If either issue persists, please reach out to our friendly Support Teams, who are on hand and ready to help. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful, and we are hopeful you will soon be enjoying your A16 to its true potential! ^EW at Samsung Support
2025-10-08
North West
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A16, Jane! ^LB at Samsung Support
2025-10-02
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! Thank you for your loyalty to us, we will never disappoint you! ^LB at Samsung Support
2025-10-02
Lancashire
CX
Thanks for taking the time to review your Galaxy A16. We're sorry to hear that you're experiencing some issues with regard to the phone being slow and freezing. This isn't what we'd expect to hear, but don't worry, as we can definitely get your phone back up to speed and performing reliably. We'd initially recommend restarting your phone, as this can resolve this sort of problem. Also, please ensure your software is up to date. You can do so by going to Settings > Software update > Download and install. The following link contains lots more helpful steps to resolve the slowness and the freezing: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We hope this information is helpful, and if you continue to experience issues, please don't hesitate to reach out to us. Our Support Teams are on hand, and you can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-10-01
Buckinghamshire
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^EW at Samsung Support
2025-09-30
Samsung
Thank you for the 5 stars and keep enjoying the Galaxy A16! ^CL at Samsung Support
2025-09-29
CX
We are disappointed to see you are having issues with your A16. We want you to fully enjoy your stellar phone, which is why we have this link to help resolve this issue: https://www.samsung.com/uk/support/mobile-devices/how-to-remove-ads-from-a-galaxy-smartphone/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-28
Herne Bay
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-09-27
london
CX
We're sorry to see that issues with your email account are impacting your enjoyment of the A16 5G. Please log into your email account on a browser to see if the issue is present there. If it is, that would mean that the issue lies with your account, rather than your phone. If it isn't, please reach out to our Support Teams for further support. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're always here to help ensure that your phone works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support
2025-09-26
Wakefield, West Yorkshire
2025-09-25
Gateshead
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A16! ^LB at Samsung Support
2025-09-25
york
CX
We're sorry to hear that you're unhappy with your Galaxy A16, and we appreciate your feedback. We wouldn't expect you to be having issues with the battery life, as you have a huge 5,000 mAh battery capacity, which is supported by the processor, along with Super Fast Charging support. If you're experiencing issues with lagging, first perform a soft reset of the phone, as this can resolve glitches. Press and hold the Power and the Volume Down keys together, and keep holding for about ten seconds or so. You can find further troubleshooting steps here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ You can find lots of tips regarding your keyboard here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-keyboard-on-my-phone/ Thank you for taking the time to write your review, and we hope the above information is helpful. ^EW at Samsung Support
2025-09-24
Kent
CX
Thanks for taking the time to review your Galaxy A16. Your feedback is very important to us. We're sorry to hear that you aren't finding it as easy to use as your previous phone. You can find a user guide at Settings >Tips and user guide, and this will be very helpful in showing you around all of your new phone's fantastic features. You can disable Voice wake-up by going to Settings > Advanced features > Bixby > Turn off the Voice wake-up toggle. To delete an app, you can either long-press its icon on the Home screen and select "Uninstall" from the pop-up menu, or you can go to Settings > Apps > Choose the app > Uninstall. The following link provides more information on this: https://www.samsung.com/uk/support/mobile-devices/how-to-remove-or-disable-embedded-apps/ We hope this information is helpful for you, and we're hopeful that you will grow to enjoy your new phone more than your previous one! ^EW at Samsung Support
2025-09-22
CX
Thank you for taking the time to review your Galaxy A16. We're sad to hear that you're experiencing some difficulties in using your new phone, but we're on hand to help. You can find a user manual for your phone by going to Settings > Tips and user guide. We also have an online user guide for you here: https://downloadcenter.samsung.com/content/UM/202506/20250627125132662/SM-A065F_A16X_UG_EU_15_Eng_Rev.1.1_250616.pdf Our friendly Support Teams are always more than happy to talk you through any questions you may have or show you how to use your device as well, and you can find contact details and opening hours here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful. You have an excellent phone with many fantastic features, and we're excited for you to get to know it better! ^EW at Samsung Support
2025-09-21
North Somerset
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CX
Thanks for taking the time to review your Galaxy A16. It looks like you are visiting a malicious website, designed to scare you into clicking a malicious link. These warnings are fake and do not come from your phone's operating system or a legitimate antivirus company. Please don't click any buttons which the website is asking you to click. Instead, close down the browser completely and clear your browser's data. You can do this by going to Settings > Apps > Select your browser > Clear cache and Clear data. You may wish to run a scan on your phone, and you can find instructions for doing so on the following link: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-smart-manager-application-to-check-for-malware-or-viruses/ Samsung takes your security seriously, and we recommend exercising caution when browsing the web on any device. You can find further information on how to keep safe here: https://www.samsung.com/uk/support/mobile-devices/how-to-protect-your-galaxy-device-from-malware/ We hope this information is helpful for you! ^EW at Samsung Support
2025-09-20
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-09-20
London
CX
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear you are having issues with the devices battery and the phone being slow, this could be being caused by a third party app, and so we would recommend trying the phone in Safe Mode. Guidance on how to do this can be found here: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode You could also try optimising the battery of the device here: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone Also try these steps to speed up the device here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up If these steps do not work, don't hesitate to get in touch, and we'll be happy to further assist. You can contact us here: https://www.samsung.com/uk/support/contact/ KF at Samsung Support
2025-09-20
None of your business
CX
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2025-09-19
London
CX
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear that you are having connection and performance issues on your phone. This could be being caused by a third party app, therefore we would recommend trying the phone in Safe Mode and seeing if these issues still occur. You can find guidance on Safe Mode here: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode If this does not work, please get in touch, and we'll be happy to assist further. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-16
CX
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear you cannot answer calls due to your touchscreen not working properly on your new phone. If it is the touchscreen which is causing this issue, here are some steps you can try to resolve this: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-touch-screen-is-not-working-properly If this does not work, please get in touch, and we'll be happy to assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-16
Herts
CX
We're sorry to see that you're experiencing power and connectivity issues with your A16 5G, as well as struggling to read the display. Please check out the following link for some handy steps to resolve the power issue: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-samsung-galaxy-device-turns-off-unexpectedly/ The delay in receiving text messages is likely due to signal. Signal can be impacted by a number of factors, such as location and your Network provider's area coverage. We do have some steps you can follow to help improve your signal, which can be found here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-you-have-a-poor-signal-and-cannot-make-calls-on-your-samsung-galaxy-device/ We can assure you that if purchased from us, your phone was brand new. Please reach out to our Support Teams with further information about the issue you are facing with your display, so that we can provide the most relevant advice. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're here to ensure that your phone works as it should, so that you can thoroughly enjoy all the amazing features that it has to offer. ^SK at Samsung Support
2025-09-16
Marford, Wrexham
CX
Thank you for taking the time to review your Galaxy A16, Jacki. We're sorry to hear that you're experiencing issues with the phone asking for a 4 digit code and with Flight mode. It does sound like the phone is asking for your PIN code. If you have forgotten this, you will need to reset your phone, which will remove your PIN and allow you to start afresh. The following link contains instructions for this, under the section titled 'Factory reset on a smartphone using the buttons': https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/ If you need further assistance, please don't hesitate to contact our helpful Support Teams who are on hand to help. You can find their contact details and opening times here: https://www.samsung.com/uk/support/contact/ We're confident that once this is resolved you will grow to really love your A16, as it is a fantastic phone you have there! ^EW at Samsung Support
2025-09-16
CX
Congratulations on your new A16 5G, what a great decision you made. ^SK at Samsung Support
2025-09-16
CX
Thanks for the great review and sharing your feedback with us, Dave! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2025-09-16
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks, Dave! ^SK at Samsung Support
2025-09-16
CX
Thanks for the great review and for sharing your feedback with us on your Galaxy A16, Danny! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-16
Peterborough
CX
We're sad to hear that your Galaxy A16 is running slowly and that the screen stops working, Sierra! We're here to help. The following link contains lots of helpful troubleshooting steps to get your phone back up to speed: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If the above doesn't help and you feel you need further assistance, our friendly Support Team is on hand to help. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-09-15
York
CX
We’re thrilled to read your thoughts and feedback, Steve. Thanks for sharing with us and giving us top marks! ^EW at Samsung Support
2025-09-15
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CX
Thanks for taking the time to leave us a great review of your Galaxy A16. We're sorry to hear that you are having issues with the devices battery and performance, this may be due to a third party app slowing the device down. Let's look into this. You can optimise the battery of the phone to make it last as long as possible by using this guide: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone You can try your phone in Safe Mode to see if a third party app is causing the device issues by following this guide: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode If after trying this, these issues are still occurring, please get in touch, and we will be happy to help. ^KF at Samsung Support
2025-09-15
Berkshire
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CX
Thanks for the great review and for sharing your feedback with us on your Galaxy A16! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-14
Derbyshire
2025-09-14
CX
Thanks for taking the time to review your Galaxy A16, Caz. We're sorry to hear that you're not happy with it due to issues with latency and freezing. This isn't what we'd expect to hear, and we'd love to help. The following link contains lots of helpful information regarding your phone feeling slow, as well as for freezing and glitching: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We hope this information resolves the issues you're experiencing. If you feel you need further assistance, please get in touch with our Support Teams, who are on hand and ready to help. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-09-14
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^EW at Samsung Support
2025-09-14
CX
We're sorry to hear that you're not feeling happy with your new Galaxy A16, Genny. This isn't what we'd expect to hear. The following link contains lots of helpful information regarding your phone feeling sluggish and slow: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ Your Galaxy A16 Camera comes with a variety of different modes that help you capture great shots, so please take a look at the following link for guidance on all of the various settings: https://www.samsung.com/uk/support/mobile-devices/what-are-the-different-camera-modes-and-how-do-i-use-them/ We hope this information is helpful to you. If you feel you need further assistance, please get in touch with our Support Teams, who are on hand and ready to help. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-09-14
Middlesex
CX
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^EW at Samsung Support
2025-09-12
Cheltenham UK
CX
Thanks for taking the time to leave a review of your Galaxy A16 5G. We're sorry to hear that you are having issues with the call volume, sensitivity of the screen and the battery. Let's look into this. To turn up your ringtone volume you will need to go to Settings > Sounds and vibration > Volume. From here you can click on the specific sound you want to turn up. To increase your screens sensitivity go to Settings > Display > Scroll down and toggle on touch sensitivity. For the battery, you can optimise this by following this guide, so it lasts as long as possible: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone If this does not help, please get in touch, and we will be happy to assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-12
CX
We are disappointed to see your A16 is not working to perfection. We would love for you to fall in love with this stellar phone, therefore, please contact our Support Teams who will get these issues resolved. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-10
CX
Thanks for the great review and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-10
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A16! ^LB at Samsung Support
2025-09-10
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your A16 5G. ^KF at Samsung Support
2025-09-10
Elstree herts
CX
We are disappointed to see you are not enjoying your A16. From the powerful Exynos 1330 processor and 4GB of RAM, we know you can get the best performance, and here is a great guide to help you achieve this: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ We'd recommend contacting our Support Teams are on hand to get any issues resolved. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-09
Nottingham
CX
We’re thrilled to read your thoughts and feedback, on your Galaxy A16 5G, Stella. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-09-08
London
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, Sandy, and we’re thrilled to know you’re loving your Galaxy A16 5G. ^KF at Samsung Support
2025-09-08
CX
We are sorry to see you are having issues with your A16. With the Exynos 1330 processor and 4GB of RAM, we know you could have got the ultimate performance on your phone. We have a great link that helps you speed up your phone which can be found here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We hate to see you have parted ways with it, and if you ever need us, our helpful Support Teams are on hand to help with anything you need us for! You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-07
Hampshire
CX
Thanks for the great review and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-07
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re enjoying your Galaxy A16! ^EW at Samsung Support
2025-09-07
CX
We're disappointed that you are having issues with latency on your A16 5G. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ While the Z Flip3 is a great model, you have a great phone, and we're here to ensure that you can enjoy it. ^SK at Samsung Support
2025-09-06
CX
We're disappointed that you are having issues with latency on your A16 5G, Phil. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-09-05
Weston super mare
CX
Thanks for the great review and for sharing your feedback with us on your Galaxy A16 5G! Here are some tips on how to take the best photos using the camera: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-05
CX
It's lovely to read your feedback on your new Galaxy A16! The advanced features of the 50 MP Camera are fantastic! Check out the following link regarding your phone getting warm, as it contains lots of super handy information for this: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/ Should you ever need us, our friendly Support Team is on hand, and you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact Thank you for taking the time to write a review! ^EW at Samsung Support
2025-09-05
South-east
CX
Thanks for taking the time to review your Galaxy A16, Sion. We're sorry to hear that you cannot connect your hearing aids. The feature isn't listed under the device specifications, and you can find a list of ASHA-compatible Galaxy phones within the following link: https://www.samsung.com/uk/support/mobile-devices/how-to-use-hearing-aids-with-samsung-galaxy-devices/ Should you ever need us, our friendly Support Team is on hand, and you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-09-04
CX
Thanks for the great review and for sharing your feedback with us on your Galaxy A16 5G! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-03
Yorkshire
CX
Thank you for your continued loyalty and for upgrading with Samsung. We love having you with us! ^EW at Samsung Support
2025-09-03
Reading
CX
Thank you for taking the time to review your Galaxy A16. We're sad to hear that you're experiencing some latency, along with jerkiness when transitioning between apps and pages, and we would love to help. Check out the following link for troubleshooting steps: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If you feel you'd like more assistance after visiting the above link, our Support Teams are on hand to assist. You can find our contact details and opening times right here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-09-03
Samsung
We're sorry to read that you were not happy with your Galaxy A16. If you need more help with making the most of it, please don't hesitate to get in touch. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/^CL at Samsung Support
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