Galaxy Z Fold4
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Featured Reviews
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Recommended by 46% of customers.
The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.
Many customers praise the large foldable screen and dual-screen multitasking, describing it as excellent for media, gaming, and productivity.
Numerous reviewers report catastrophic internal screen failures—cracks, black spots, touch unresponsiveness—occurring within months despite protective cases.
Several mention the hinge failing or screen breaking far sooner than the advertised 200,000-fold lifespan claim.
Customers express frustration with support responses, describing denied repairs and unresolved issues on documented defects.
Some note concerns about the narrow front screen for typing, reduced battery life, and secondary camera quality issues.
AI-generated from customer ratings & reviews, and may include incentivized reviews.
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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Awesome fold 4 10/10 5 days battery life just awesome only if the pen was built in the body.
I recommended this product.
We are pleased to see that you are happy and satisfied with your fantastic Galaxy Z Fold4! The device ready to unfold your world with endless possibilities! It's great to see that you particularly like the incredible 4400 mAh Dual Intelligent Battery to keep you powered all day and beyond. You will also be able to recharge it at super speed thanks to the device supporting 25W Super-Fast Charging. You can increase your creativity and productivity to the next level with an S-Pen Fold Edition or S-Pen Pro which are perfectly compatible with this device. Enjoy this superb masterpiece of technology that will make your life easier and smarter! ^CL at Samsung Support
I am not enjoying it at all. In fact, I regretted buying it. It is supposed to be foldable but only opens halfway. The screen has gone blank and the touch screen not working. All efforts to get this sorted proved futile. If you need to respond kindly send nd me a mail
This is not what we like to see, so thank you for bringing this to our attention. We do want to make sure that your Galaxy Z Fold4 is providing you with everything that you need it to do, so if you have not done so already then we'd recommend speaking to our Customer Support team, so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
I regretted buying this product. It is meant to be foldable but never folded. I tried to open it but will not open flat. Screen gone completely blank. All efforts to return it proved futile. It is a money wasted
Thank you for taking the time to share your experience with us. We are very sorry to read that your Fold4 is not working as it should, and you have so far been unable to resolve the issue. If the phone was purchased within the last 28 days from our Online Shop, please check out this guide on how to our Returns Process: https://bit.ly/HowToReturnOrder. If your return is not accepted, our Technical Support Team will be very happy to help, and arrange a repair for your smartphone. You can find all their contact methods and individual operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
So the phone in general is a great phone, smooth / fast and folds to a decent size . However after 4 months of general use the internal screen had split and now has a large liquid line down the centre. 8 months on and Samsung still does not cover this and does not recognise it as a fault (ALOT of these phones have this problem) so now I can only use the small front screen. I have 6 Samsung phones on contract for my family and to be honest it'll be the last time I get Samsung as this isn't the first time Samsung have let me down on thier customer service, eg- I had TV's / Fridgefreezer / washing machine all Samsung and never and aftercare / help
We are sorry to read that the inner screen of your Galaxy Z Fold4 is broken, as we can see from the picture you have shared with us, Glenn. We appreciate that this situation is not ideal, and the importance of having a working phone for your daily needs. Although this type of issue is not covered under warranty, our engineers will make sure to restore your phone back to its original condition, so you can enjoy it for many more years to come. We also have great repair options available with Klarna that will allow you to have your phone fixed in an affordable and flexible way. You can find all the relevant info here: https://spr.ly/6427wSbWL If you would like to proceed with the repair, please contact one of our Support Teams, who will be able to assist you further with this. Our contact details and opening times can be found on our Contact Us page here: https://spr.ly/6429wSbWF In the meantime, we appreciate your feedback as a valuable customer, and we would like to reassure you that all our products, including our foldable phones, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
I Hate this phone! Its the worst thing I have ever purchased. The main screen has caused 5 replacements so far, from little black dots along the fold to no longer rotate or activities. This phone has caused stress and anguish... at times depression due to the random failures. If not for the amazing insurance company I would not have been unable to maintain ownership, so far it has cost £500 on top of the £14 week in addition to the purchased price. I wish and hope to get rid of in when I renew my contract and sell this overstated financial burden.
Bought my and my husband of covtech never again brought in beginning of november as christmas present so only opened them and started using the on 30 December. Last week my husband in screen has gone, the touch screen doesn't work and and turns black on and off. Now for the pass two days my inscreen down the middle of the phone as a white green line. I just think it's this company we go it of as we have had other fold phones and loved them just alot of money now to replace them for other ones.
Initially I was very impressed with this phone, but after 7 months of very careful use, the screen has started bubbling and coming apart on the fold. I've spoken to Samsung and they have offered me two free solutions. firstly they collect the phone and repair it, which takes about two weeks. Secondly I can go to my local approved repair centre, which I did this morning and it turns out that after some refusal to do anything, they offered to send the phone to Samsung for repair, which also takes two weeks... Needless to say two weeks without my phone each time it needs the screen fold repairing is an absolute deal breaker! This style of phone from Samsung is therefore rated 'DO NOT BUY!'... Needless to say, I wont buy Samsung again...
This is not what we like to see, so thank you for bringing this to our attention. While it's great to see that you were a big fan of you Z Fold4, we do regret seeing that you've been having this issue. While we do understand your frustration with the length of time it would take to complete a repair, we do hope that you are able to go through with this, so our engineers can get your smartphone back to perfect working order. We would like to get you back to enjoying all of the unique excellence that the phone can provide, and would like to have you exploring our Galaxy for many years to come. ^DB at Samsung Support
I'm very disappointed, because 1. the battery is no lasting. I need to full charge 2-3 times a day. I've been used most time only the small screen. I don't understand, It's a new phone !! 2. the big screen's photo and resolution are very bad and quite fragile. I've dreamed a big big screen smartphone. Fold has a big screen but after use 2 days I prefer return to a standard smartphone. 3. When the phone is opened in big screen size, you can't hold it well without touches the screen. When you touched the screen, it's sent a click. Oh !! And when the big screen is opened, I must hold it with 2 hands otherwise it can fall down very easily. Too many hassles...
Thank you for taking the time to share your feedback with us. We are sorry to read that you are unhappy with the design of your new Z Fold4 and find it hard to hold when using the large display. When it comes to the battery, the Z Fold4 will take a little time to adapt to your personal use. Please allow up to two weeks for the phone to be fully aware of your usage patterns. If you continue to have a problem with battery life after this period, please start by checking out this link of useful battery optimisation tips: https://bit.ly/SamsungUK-BatteryOptimisation. If after following the advice at that link you are still unhappy with the battery, please do not hesitate to contact us directly and speak with our Technical Support Team. You can find a plethora of contact methods and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
I've had this phone now for just over a year. On the whole of is a really good. Unfortunately the main screen protector over time cracked in the middle. I spoke with Samsung and they sent me to the local EE shop where they replace them. The bad news was the phone had the tiniest of knicks on the casing and they said it would cost the price of the phone to repair it as it was damaged. Not covered under the warranty. The guy in the shop was really sympathetic and said there was nothing he could do bout it was Samsung's policy. The phone was not really working with the condition of the screen protector. At this point for me I feel I've been had by Samsung.
Thank you for your feedback, and while we do understand your frustration regarding your Z Fold4, it is correct that if there are any signs of physical damage to one of our smartphones during an inspection, even accidental damage, will invalidate the warranty, so any repairs would be chargeable. The phone does have to be returned to you in perfect working order to bring it back within its warranty, so all repairs need to be completed to do this, and not just the ones reported. We do hope that you are able to get this issue resolved, as we would like to see your phone provide you with all of the amazing things that it can do for as long as you need it to. ^DB at Samsung Support
Owned the phone a month and one morning opened the screen and it cracked down the middle of the fold. I rang Samsung and the said they will pick it up to repair Thursday and no one came, they rebooked for Sunday and no one came, so two wasted days waiting in. Rang them today and they said they will pick it up tomorrow. The customer service is dire I will be without the phone for about a month which I will still be paying for with no compensation for the time I lost waiting in or the phone I'm paying for and not been able to use. I'm on the verge of sending back the phone and cancelling my contract and going to another phone brand.
We're sorry to hear about the experience you've had with your Z Fold4. It's an amazing phone with an innovative design, packed full of features, so we're surprised to see there has been a fault with the display. We apologise for the delay with it being collected, but rest assured our engineers will do a thorough job of it being inspected and repaired back to full warranty standard, using the best quality materials. If the fault is with the screen protector, we offer a one time free of charge replacement. However, any physical damage such as cracks may be chargeable. If you require any further support, don't hesitate to get back in touch with us! All our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
Bought this phone in November 2022, last month a white line appeared on the right side of the inner screen. Then last week the whole inner screen does not work and a black screen has appeared over lapping both inside screens. I have never had issues with Samsung, as I have had many of their phones over the years. Till now. I hope they can get it fixed, as I do like the phone.
Inner screen has broken twice now without a clear cause. Sent in for repair and takes ages to come back.
Thank you for your feedback, although we do regret seeing that you have had this issue with your Z Fold4, Petal. We do hope that this can be returned to you back to perfect working order as soon as possible. ^DB at Samsung Support
've had my Galaxy Z Fold3/4 for two and a half years, and it's now experiencing intermittent faults. Your service lab has quoted £640 for repairs, which I find disappointing given the device's premium price point. The fold in the middle began to deteriorate after just one year, which significantly impacted my ability to enjoy the full experience the device was designed to offer. I spent a considerable amount of money on this product and expected a minimum lifespan of at least three years without major issues. Overall, I'm not satisfied with the durability or value I've received, and I believe this warrants further consideration from your team.
So where to begin had z fold 4 for 10 months, went on holiday screen protector started peeling away, contacted samsung whom sent out so called repair guy whom basically was tjere to try fleece more money of me stating that due to a few scratched on outer case meant warrenty was void,,, absolute joke especially when the phone apart from the scratches on outer hinge was enough to avoid fixing it,,, bearing in mind theee has been overwhelming reviews of the issue .. samsung backhealed
Thank you for your feedback, Bill. We are very sorry to read that your Z Fold4 developed an issue with the screen protector, and that were you unhappy with the results of the inspection performed by one of our engineers. A per our warranty policy, should the device show signs of physical damage, the warranty will be void, and any repairs will be chargeable. We understand this is not the outcome you were hoping for, however, if you wish to go ahead with the repair, please get back in touch with our team who will be happy to arrange this with you. You can find all our contact methods and their operating hours here: https://spr.ly/6420qx8ca. ^CR at Samsung Support
Please do not buy this product. The inner screen is fragile. Inspite of screen covers. After 10 months a black line appeared and screen has gone black. Inspite of being under warranty Samsung is charging for repairs almost 60% the price of the phone!! I used to love Samsung phones. An utter disappointment in customer service.
Best phone I ever had it is like a phone and tablet in one and it is great to see people faces when they see my open my phone to a tablet
I recommended this product.
Nice phone good camera nice seasy to use and navigatecreen
I recommended this product.
Best phone ever. The Samsung Galaxy Z Fold 4 is a remarkable device that pushes the boundaries of smartphone design and functionality. With its innovative foldable display, it seamlessly transitions between a compact phone and a full-sized tablet, making multitasking effortless. The enhanced durability and refined hinge mechanism offer a premium feel, while the powerful processor and improved battery life ensure top-tier performance for demanding tasks and applications. Its versatile camera system delivers stunning photos, and features like taskbar functionality elevate productivity. Overall, the Z Fold 4 combines cutting-edge technology with practical usability, making it a standout choice for tech enthusiasts and professionals alike.
I recommended this product.
Thank you very much for such a spectacular review of your Galaxy Z Fold4, Harley! We are blown away by your positive feedback and delighted to see how impressed you are! The genius foldable design provides style a versatility, with a convenient cover screen allowing your all the normal smartphone features and a large internal display that allows for a tablet-like experience, perfect for multitasking, gaming and so much more! Its powerful processor provides PC-like performance and its 4400mAh battery ensures you can enjoy your new smartphone all day long, even with heavy use! Plus, with a multi-lens camera set up, you can capture memories in perfect detail! The Z Fold4 is a truly magnificent smartphone, and we know you're going to love it for many years to come! ^CR at Samsung Support
After I use this phone 1year my phone stop open in full, phone not been damaged, this is manufacturer problem and not has been covered by Samsung, They offer me repair for £570. Why I must payd for this, Samsung phone mechanism not working super. I use Samsung protective case with it cost a lot money and still not protected my phone. People if you make decisions to buy fold series phons from Samsung you need read what it cover warranty.I very disappointed about Samsung for this time, you always try find way how take more money for people
Main screen bubbled in the middle top and after cracked the screen Went to samsung store in stratford and they've been ridiculous blaming the hinge alignment,the guy was looking at it from various angles and it seemed to me like he was doing that as a to do thing ,like no interest and next part of the training was to blame the hinge probably,which he did Very disappointed especially that the damage was not caused by me,and them washing their hands with a simple aaa,the hinge is to blame,put pressure and bla bla bla DO NOT BUY is my advice
We're sorry to see that your Z Fold4 has had an issue with the fold and screen. We can understand that it is frustrating and not the experience you'd expect. Our engineers do a thorough inspection of the phone to determine the cause and extent of the phone, and unfortunately if they find any physical damage this may void the warranty and therefore be a chargeable repair. Any repairs done would be to the highest standard, with Samsung approved materials, and bring the phone back to full warranty standard. Please stay in touch with us for further support and advice on this. You will find all our contact details and opening times here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
Really good phone well worth it and will be keeping with these phones from now on
We're glad to see that you are very happy with your Galaxy Z Fold4! ^CL at Samsung Support
Poor design regretted buying 2 of these hinge in middle of display not covered by warranty samsung wanting £338 for repair clearly a design fault surely should have a field bulletin to fix this under warranty
Thank you for raising your concern with us. We appreciate your frustration regarding the decision made about your Fold4 screen repair. Unfortunately, during the inspection of your phone, if any physical damage is covered, this does void the warranty as per our policy. We do however offer a range of repair options, so please don't hesitate to reach out and discuss them with our Customer Support Team. You can find all our contact details and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
Woeful phone. Screen has a big black spot and a line of dead pixels. Samsung won't repair as they say is been dropped. Which is nonsense.
Thought the phone was really good at first, then the crease down the middle started and within the year it was horrendous. Also everytime i folded the phone it started to switch itself off. Sent it off for repair within the year of buying it to be told my warranty was invalid due to a minute chip on the screen. Was told had to pay 309 quid to get it repaired. I dont think so!! Absolutely disgusted with samsung will never buy from them again
Fold screen broke in under a year, Samsung won’t replace, hundreds of reviews just like this
Don't buy a fold or flip phone read the problems that a lot of people have had with samsung not taking responsibility for the fold and flip phones developing a falt of the screen lifting and a black line appearing in the fold , im seeking legal advice now as samusung are a disgrace, please read in the samsung community what a lot of people are saying about the fold and flip phones and samsung backing out of their responsibility to the customer that pay thousands for there tech.
I love the big screen it is easy to read. I love the ability to co duct some of my work business on this phone. But you would think when you pay 1800 for a phone you would 1. Get a longer warranty from manufacturer an 2. Get a product that lasts as long as it takes to pay it off. I bought this phone Dec 2022 and the inside screen is cracked at the fold and now I can't use the I side screen because when I open it instead of staying on it shuts itself off and I can't use it
The screen size is useful when opened but quite thin and difficult to use when closed. The design of the internal screen protector is extremely poor. I had mine replaced after 10 months and the shop told me they get people in daily to have them replaced. Poor design work to have it fatigue fail 10 months in use. The phone is very thick when closed and is quite difficult to remove from pockets if you've got the Samsung case on.
Thank you very much for sharing your feedback with us, Matt. We are sorry to read that you experienced an issue with the folding screen protector, however, we are sure our experts replaced it with care and that you can enjoy the large display without a similar occurrence. The unique design of the Fold range takes some getting used to, but we have no doubts that with time your love will grow for this incredible, versatile smartphone! ^CR at Samsung Support
It is very good phone but inside screen can break when protection fall off. It is kinda kinda thick and hard to use without case as it scratches screen very easy. Case is very expensive around 80 puounds and breaks so fast. A lot of apps and watching movies are bad with open screen as aspect ratio is not good.
I recommended this product.
The fold out screen to mini-tablet size allows me to work on email etc. Very comfortably. Although this is a warranty replacement for my original Fold 4 which overheated in my pocket and failed to turn on ever again. So my only concern is long-term robustness and reliability.
We are pleased to read that you are making the most of the excellent versatility and multi-functionality of your amazing Galaxy Z Fold4 to work on your emails like a pro, Cax. We also appreciate that this is a replacement for your previous device, and you will feel more confident with it, as you continue using it for your daily tasks, while also trusting its quality, reliability and flawless performance. In the meantime, if you have any questions about how to make the most of your phone, please don't hesitate to contact our Support Teams, who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425goorf ^CL at Samsung Support
Screen has cracked after 8 months of use. The screen protector (factory installed) initially failed within 3 months. Subsequently the foldable central screen has begun to crack in 3 places. This is now starting to damage the lcd pixels. Have contacted Samsung support but want £500 to replace! This is my second Fold. The same happened to my Fold 2 but took 2 years to go. I have now truly learnt my lesson! I am going back to a normal phone Bad show Samsung, especially for £2k device!
Thank you for your feedback, although we do regret seeing that you have had this issue with your Galaxy Z Fold4. We do design all of our smartphones to be as resilient as possible, but we can understand your frustration if this has not been your experience. We do want you to get all the many benefits that the smartphone can provide for as long as possible, so we do hope that you are able to go ahead with the repair. ^DB at Samsung Support
Do not buy!!! There is a reason that the care plus is provided free with the phone. The inner screens are unreliable and samsung will not cover it under warranty, you have to pay £115 excess fees. My screen developed a fault right on the fold, a slight pixle flicker at first and throughout the day a small circle of dead pixles developed. There was absolutely no signs of scratching or impact damage to the screen at all but where the Samsung case had been rubbing against the metal frame causing slight marks they used that as an excuse not to cover the fault under the manufactures warranty. I have always loved samsung products and spent thousands over the years on everything from TVs, washing machines, driers, smartthings equipment, speakers, earphones and have owned all the flagship phones and tablets, however their appalling approach to forcing customers to pay to fix an obvious reliability issue has meant I will never buy another Samsung product again.
We're sorry to see that you've had an issue with the display of your Z Fold4. We understand that it is frustrating when it doesn't work as it should be. Unfortunately, any physical damage may void the warranty and therefore be a chargeable repair. We recommend staying in touch with our Customer Support Teams and engineers who will provide you with all the correct advice you need going forward. You will find all our contact details and opening times here: https://bit.ly/SamsungUK-Support We appreciate your feedback! ^EM at Samsung Support
Completely stop working. What a waste of money. Apparently £500 to repair it. Won't get it repaired a that cost.wont turn on unless on charge.
Inner screen failed 2 months after the Warranty ran out, a far cry from lasting the 200,000 "open/closes" or the 5 year expectancy.....
Great phone I enjoy using it and the fact it opens up to what is a small tablet is cool
I recommended this product.
We're ecstatic to see you're loving the Galaxy Z Fold4! Having the choice between the displays is a handy feature and the camera is perfect for expansive landscapes or detailed close-ups. Many thanks for the five stars! ^CH at Samsung Support
Screen gone and samsung will not Repair it so iam Will not recommend it to no one else
While we understand you frustration that you have had a bit of bad luck with the screen of your Z Fold4, Tom, we assure that we would be happy to complete a repair for you, however, if there is found to be any physical or liquid damage to your phone, even if it is accidental, then this invalidates the warranty, so that any repairs are chargeable. As we have to bring your phone back under warranty we also have to complete all required repairs, and not just the ones reported. We do want you to be able to enjoy your phone for everything that it can do, so we do hope that you are able to find a way to have this repair completed. ^DB at Samsung Support
The phone works very well happy with all of the functions so far.
I recommended this product.
We are thrilled to read that the wonderful Galaxy Z Fold4 has fully met your expectations! The superb features of this product paired with its fantastic performance and versatile design will unfold new possibilities in your hands every day! ^CL at Samsung Support
I have started my Fold journey with Fold2. After a year and a half I pre-ordered Fold4. I now had it for a year. I have tried switching sides after a year, going with Apple 15 Pro Max, but I came back running to my Fold4. I cannot leave Samsung due to the OneUI multitasking, very efficient dnd mode, S Pen, Dex, task bar,, humongous internal screen, fantastic one handed external screen, but also due to the fact that Fold4 is the best phone I've ever owned. Sure, battery life could be better, but I understand that it degrades after a year, and yes cameras could be improved, but they're still decent enough to not be ashamed when sharing them with friends. Due to their commitement Samsung has a customer for life in me, and I just upgraded to Galaxy Watch 6 Classic as well, because it all just works flawlessly, and this is what you need nowadays. I have used my Fold 4 for everything one can imagine, from writing down scores on Speedway Races, using S Pen in PDF files, to editing videos in Luma Fusion, through playing games, up to watching movies, signing PDFs, editing photos with cut and paste in very powerful Samsung Gallery, working in Excel when connected to my Dell Dock D6000 and everything else that comes in to mind @samsunguk
I recommended this product.
Thank you for taking the time to share with us this fantastic review about your amazing experience with your Galaxy Z Fold4! We are thrilled to read that after one year you still think that this is the best phone you have ever owned, and a must-have above all other brands. The Galaxy Z Fold4 is truly a magnificent device packed with smart features such as DeX and Taskbar which allow you to multitask like a pro; as well as the in-built S-Pen and the powerful processor which make working and gaming on it feel like a breeze. Not only that, but the big, immersive 7.6-inch Infinity Flex Display combined with the Cover screen give you the flexibility and prestigious experience you have always wanted to see in a smartphone. We would also love for you to be able to continue making the most of the camera and battery of your device, and we would like to share with you these two links with the best tips on how to continue taking full advantage of both for your daily requirements: https://bit.ly/BestWayToUseFeaturesCameraSamsungPhone - https://bit.ly/SamsungUK-BatterySavingGuide It's also wonderful that you decided to upgrade to the incredible Galaxy Watch6, which will be the perfect companion of your phone as they both work seamlessly to upgrade your life to the next level of smartness. It makes us very happy to see how much the Galaxy Z Fold4 is helping you to keep up with all your hobbies and working tasks: from editing videos to taking notes, watching films and even managing your Excel data; the possibilities are endless with the unmatched technology and full adaptability of your Samsung phone. ^CL at Samsung Support
An amazing phone I moved to a flip version rather than a fold and I missed the extra real estate I also missed the extra battery life. I have to say moving from the Z fold 3 to the Z fold 4 is a massive improvement weight-wise and also with the real estate because it is thinner lighter and has less bezels. I regretted moving to the flip from the fold 3 due to the battery size and battery longevity very glad to be back in the fold family.
I recommended this product.
We do love our range of Flip phones, but it is great to see that you're getting absolutely everything that you wanted and needed from your Galaxy Z Fold4. The inner screen will make you feel like you have a tablet in your hand, and the lighter design will make it even easier to have it with you wherever you need it to be. The battery has been given a noticeable boost, so that it'll last even longer, and be available throughout your day, no matter how long into the night it goes. ^DB at Samsung Support
What a shame. Upgraded to Andriod 14 and One UI version 6.1 and now the handset is very unstable on WiFI connection and on Bluetooth connection. The handset is constantly scanning for a wifi connection when I have other devices including Samsung devices already connected to it. Now in the car, it can't connect to the Bluetooth connection. I am guessing this is the same issue as WiFi This phone worked perfectly fine until I upgraded the operating system that Samsung pushed to me as the upgrade. I now can't downgrade it either.......... nice job Samsung.
We are sorry to read that you have been experiencing a series of issues with your Wi-Fi and Bluetooth, on your Galaxy Z Fold4, after updating the phone to the One UI 6.1 software update. We appreciate the importance of being able to connect your phone to other devices and to the internet as swiftly and easily as possible, and we would like to share with you these two links, where you can find a series of useful troubleshooting steps about how to fix these issues permanently: https://spr.ly/6428eqYPr - https://spr.ly/6429eqYPT If they persist, please don't hesitate to reach out to our Support Teams, who will be ready to assist you further. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6420eqYPp In the meantime, we would like to reassure you that our software updates are always aimed at increasing the performance, stability and security of your device, and we always encourage our customers to update their devices for the best experience. ^CL at Samsung Support
Terrible phone spent nearly £2000 on this phone. After 8 months it doesn't open up fully. It's a common issue it seems with these phones. I would never recommend it after reading all tbe issues with this phone. Then the worst thing is if it repaired you get a refurbished phone not a new one. How can Samsung get away with this sort of behaviour. I will post this all over the Internet not to buy this or other models. A very upset customer.
We are disheartened to see that you experienced an issue where your Galaxy Z Fold4 didn't open fully, Jaykay. We also appreciate that you contacted our colleagues to have your device repaired, and that you were not satisfied with the phone you received after the repair was completed. If you received a repaired device that is different from the one you sent, please get in touch with our Support Teams who will be able to assist you further with this. For future reference, our full contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport In the meantime, although we appreciate your disappointment, we would like to reassure you that all our devices go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
Love this phone, I thought I wasn't but its gorgeous. I used to have the Note series and was so disappointed when they stop it, that I kept my note 10 plus 5G for an extra year thinking of what to do. Then came the fold, I wasn't interested until it was water proof but then waited again till this fold 4.i love it, it's easy to use, extremely impressive in a crowd, not too heavy and extremely fast with it 120HZ refresh rate. When I got the S pen Pro that made even more of a difference, its almost like have my Note again but just much better. I'm glad I went for this and don't ever think I'll regret it The only downside is if you have small-ish hands, you might struggle a bit But don't let that deter you, JUST GET IT and work things out after
It's fantastic to see that your new Galaxy Z Fold4 has been more than worth the wait, Steve, and is already proving to be a worthy successor to your beloved Note series. It's been slimmed down in every area, except for the displays, to make it even easier to carry around, but this smaller design doesn't mean it's any less powerful, in fact it's quite the opposite. The new Taskbar makes multi-tasking effortless, and the superb S Pen Pro, which you're already a fan of, makes doing anything on the phone feel more interactive, quicker, and more efficient. The 120Hz refresh rate helps take all of your entertainment options to a whole new level as well. We're delighted to see that you're loving it as much as you are, and really appreciate your review, and recommendation. ^DB at Samsung Support
When i first received the fold 4 i was very excited i Bought a expensive cover for it but unfortunately the inner sceeen became faulty Samsung knows this and are still selling the phones to customers who have been loyal customers to them samsung has broken that trust all fold 4 and flips should be recalled and the problems rectified do not betray the loyalty we have buy selling the customers faulty phones be honorable and do a recall on phones its heart breaking seeing customers being treated badly from your sales teams in samsung shops
DO NOT BUY!! I have not had my phone longer than 6 months and I consistently receive the "Moisture detected in changing port" error message. I have attempted several troubleshooting steps between Samsung support and various other tech websites to have none of them work. I cannot trust samsung phones anymore and am going to try to trade it in for a Google pixel 7 or Apple iPhone.
We are disheartened to see that you have been experiencing a continued issue with moisture detected in the charging port of your Galaxy Z Fold4. We also appreciate that you have followed several troubleshooting steps from our colleagues, although the error message is persisting. In this instance, we recommend sending an Error Report from the Samsung Members app to one of our engineers who will be able to understand what is causing this specific error message to appear to reach a resolution as soon as possible. The steps to send an Error Report to an engineer can be found here: https://bit.ly/ErrorReportSamsungMembersApp Alternatively, you can book an appointment to have your device checked in one of our Experience Stores. You can book your appointment here: https://bit.ly/BookAppointmentServiceStore Although we appreciate that you decided to purchase a different mobile phone, we still recommend sending the Error Report or visiting your closest store, so our colleagues can get to the bottom of this for you. If you have any questions, or need further support, you can still contact our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
I'm really happy with my new phone - just one thing I can't use a micro sd card because there's no slot for one, so I cannot play music because all my music is stored on one - something which I should have checked out before I bought it (my fault) so i cannot rate the sound quality. It's like having two devices, a mobile phone & tablet in one brilliant for emails, texting, Internet, games etc., because the DISPLAY is so much clearer, same with the camera so much easier to get a wide angle picture. I'm really glad I got this phone.
I recommended this product.
Last Samsung phone I owned was way back in 2007, the Samsung UpStage (just recently threw it out along with the leather battery case not realising how rare the little thing is). Fold 4 has me firmly back with Samsung phones again. Its a beast of a device. Had mines now around 5 months. I love the size of it in the hand whilst folded and it looks amazing without the case but if your like me and keep it in your joggers pocket all day, the rubber case definitely stops it sliding out. Only gripe is that pen cant be used on outer screen. Its just a little qol thats missed. Keep it clean and use it unfolded. Its brilliant. I'm very confident with saying that I will always have a folding phone from now on or until we get all this data in a contact lens. Cheers Samsung.
I recommended this product.
It's wonderful to see that you have been a big Samsung fan over the years, and have now upgraded to the Z Fold4! It's in a class of its own, with its revolutionary folding design, large display and powerful processing speeds. Enjoy all it can do. ^EM at Samsung Support
The fold 4 is beyond an all night horror. I am always tearful whenever I think of it. Right in the middle of the night after charging, it switched itself off. In the morning, I tried to switch on but it didn't. After 24hours, it started overheating. Thinking it would explode. I'm so scared to to even try switching on. It is just lying there, useless after a battery change. I am so distressed and traumatised. It is simply a source of trauma, heartache and an entire waste of money. Pls pls stay away from fold phones.
I really enjoyed Samsung Galaxy Z Fold4, I can't imagine I can go back to a normal handset anymore.very versatile and reliable, all in all 5 stars, use it with care and love. Don't press hard on the middle of the screen when you apply a new screen protector. I a Samsung Galaxy phones user simce 2009
I recommended this product.
It's great to see that you're loving your new Galaxy Z Fold4 as much as you are, Ray, and we're delighted to see that it's altered how you experience our smartphones, particularly after you've enjoyed using them in a particular way for well over a decade. While we do design all of our smartphones to be durable we do agree that it's always best to handle them with love and care to help them provide you with the best possible service for as long as possible! ^DB at Samsung Support
This is.my 3rd z fold 4 the inside screen damages quite easily and clearly is a design flaw considering the handset is nearly £1800 for the 512gb I expect it to last more than 4 months at a time. The concept of having a larger screen is great though.
Thank you for taking the time to share your feedback with us, Tans. Although we are delighted to read that you enjoy the large display design, we are very sorry to read that your Fold4 has experience an issue with the folding screen. Our experienced engineers will be happy to take a look at th phone and discuss repair options with you. Please don't hesitate to get in touch with our Technical Support Team, who can arrange for your device to be inspected at your convenience. You can find all our contact methods and their opening hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
I would always see adverts for the fold and have to talk myself out of it in case it wasn't what I thought it would be. All I did was stop myself from having a great phone. I love the versatility of it. Being able to quickly use the front screen to reply to messages and then open up the big screen when I want to browser the internet or in my job look at wiring diagrams. The only thing I fear is the inside screen protector peeling. So far I have a tiny lip at the bottom but it's so minor.
I recommended this product.
Ur service is terrible £1600 for phone and I've to claim note pack and ear buds just getting the run around
We regret to see that you're having issues claiming against this promotion, so we recommend speaking to our Customer Support team, so they can help in any way. You can find details on how to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support
Ive been using samsung mobile phones for the past 10 years and this Z fold 4 is the worst. The battery life is so poor that you need to charge it at least 3 times before the end of the day.
Thank you for your feedback, although we do regret seeing that your new Galaxy Z Fold4 has not yet been able to provide you everything that you were hoping for. While we have designed the camera to provide you with the superb quality that our range prides itself on, but we can understand your frustration if the setup has not been able to match up to your expectations. Once the battery has been able to intelligently adapt itself to your own usage pattern, you will see noticeable improvements from every charge. As this process can take a couple of weeks to complete, if you follow this link you can find some excellent tips for maximising the phone's battery: https://bit.ly/SamsungUK-BatterySavingGuide ^DB at Samsung Support
People you should not buy this phone after a year the phone will die a death it will cost a fortune to repair. Awful customer service. Samsung company should be shut down. o rating to all
Lovely device but marked down as unable to insure with SamsungCare+ For such a lovely supposedly higher quality phone but the manufacturer won't let you insure it with them. very bizzare
Z food 3 was OK now I have z fold 4 some things are better but not size smaller than fold 3 so not impressed with that it's fatter when open so not a good fit in hand prefer my fold 3 as for everything else so far f 3 and f 4 neck and neck f 3 better for holding battery wise not much difference and really not noticing any better front or back camera so I'll give it few more weeks if I've not seen any substantial improvements my daughter will get fold 4 for school illkeep my f 3
Thanks for sharing your feedback about our brand new foldable phone. The Z Fold4 has been redesigned to be bolder yet more refined. The screen size has stayed the same with a 6.7 inch inside display, and we've actually made the look and feel of it better thanks to the thinner bezel. The cameras have also been improved to take even better shots, particularly with Nightography. We think there is so much that you have yet to discover and we know you're going to love it! ^EM at Samsung Support
worst phone i have ever had main screen stopped working so phone is unusable apparently a common issue and to get it fixed is more than it is worth
Inner screen stopped working after a year. Samsung refuses to fix at their expense. Not worth the money. Do not buy the z fold phone.
Thank you for sharing your feedback with us. We are sorry to read that your Fold4 display is no longer working. During inspection, our engineers will perform a thorough inspection of your phone, and will not perform the repair under warranty if certain conditions are discovered such physical damage. If you would like to discuss the available repair options with us, please don't hesitate to get in back in touch. You can find all our contact methods and operating hours here: https://spr.ly/6426dyiMm. ^CR at Samsung Support
Well it took me a week to decide to go for the fold but I'm so happy that I did. Its hard to see what the phone is like in shops as its fixed in one position so you can't get a feel for the phone and I've always been a Note fan but I'll never go back to a normal boring phone again the folding phone is the future. It's so much fun and when people see you open it up the are just gobsmacked. I absolutely love this device. Just got to wait for Samsung to make a 50mm size watch.
You are definitely holding the future of smartphones technology in your hands with the incredible Galaxy Z Fold4! The exquisite design of this phone makes it a true king of phones as you just need to unfold it to amaze everyone with the big, flawless and immersive 7.6-inch Infinity Flex Display with 120Hz. Aside from being truly wonderful with its innovative design, it is also extremely powerful with its 4nm processor, 4400 mAh intelligent-dual battery, 5G connectivity, pro-grade multicamera system and so much more! You are ready to unfold a world of possibilities with this incredible smart device and its superb design! ^CL at Samsung Support
larger screen than the fold 1 that I fell in love with, nice and fast larger storage, wouldn't be without one by choice
Smaller than the last free models with all the same features I'm starting to think Samsung or giving up
We are sorry to read that you are not completely satisfied with your Galaxy Z Fold4 because you are finding it smaller compared to the previous range, and because you wished to see different features in it. We would like to confirm that, although the Galaxy Z Fold4 comes with a slightly smaller size compared to the Galaxy Z Fold3, which allows for a lighter body and easier handling, it keeps the same main and cover screen sizes at 7.6-inch and 6.2-inch. The Z Fold4 also comes with many improvements compared to the previous models, including a more dynamic and lighter hinge, a greater and more powerful camera, a larger memory of up to 1 TB and an improved screen to enjoy multitasking as well as to watch your favourite videos or play games. We would like to share with you this link, where you will find a wealth of information and tips on how to make the most of your amazing phone to elevate your life to the next level of smartness: https://www.samsung.com/uk/smartphones/galaxy-z-fold4/myfold/ ^CL at Samsung Support
Loved it until it stopped worked, disappointed it didn't last longer than 2 years for the price
Thank you for taking the time to review the Galaxy Z Fold4, Adeline. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to get your phone back up and running. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
Phone has gone wrong already, when opening into double screen the phone completely cuts out,
I loved the foldable screen but it stopoed working months ago for mo reason
The inside screen stopped working by itself. Asking me £500 for repair!
We appreciate you taking the time to share feedback on the Z Fold4. We're sorry to hear your internal display is no longer functional. Our skilled engineers will determine upon inspection whether the repair meets the warranty conditions, and factors such as physical damage would result in a chargeable repair. We'd like to help you get your screen working as expected, so we recommend reaching out to our Support Teams to discuss your repair options. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6425dyx7D ^AP at Samsung Support
This mobile phone All software good and I'm like samsung galaxy fold 4
I recommended this product.
We love to see that you'e loving the one of a kind foldable design of your Z Fold4. The One UI software makes it fun and easy to use, and you can even have three apps open at once on the main screen. ^EM at Samsung Support
Overall I'm very impressed with the galaxy z fold 4, I just think the battery is not as good as my previous galaxy s21 plus, also I don't like that the always on display clock dimness can no longer be adjusted. Previously you could tap the clock while on locked screen and it would give you the option of setting the brightness of the clock. Now at night time when I watch movies with the lights dimmed, I can't see what time is displayed, it's far too dim
I recommended this product.
Thank you for sharing your experience with the Z Fold4. We're pleased to hear you're impressed with the model overall. We are however sorry to learn some aspects haven't met your expectations, and understand the importance of enjoying impressive features you were able to utilise on your previous S21+. We recommend taking a look at this guide on our website for getting the most out of your battery, you can view this here: https://spr.ly/6428iXAgk The brightness of the Always On Display can be amended through the Good Lock app, which can be installed for free through the Galaxy Store. Once you've done that, download the LockStar plugin and amend the Always On Display brightness. If you need further assistance with your phone, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6420iXAgw ^AP at Samsung Support
Swapped from a Samsung s20 to the fold 4 and I'm blown away, both screen quality is amazing, the camera set up has allowed me to capture some amazing images, the power and processor to multi task is seemless and the phone does not lack under any high performance apps and also does not get hot I dont think I'll be stepping away from the fold world anytime soon, definitely best of both world of having a phone and a tablet built in one!
I recommended this product.
We are delighted to see that you are enjoying our latest and greatest foldable device! The Galaxy Z Fold4 is the smartest hybrid between a phone, a tablet and a PC offering you the very best features of the three in great style! The big, immersive 7.6-inch Infinity Flex Display with 120Hz gives you a smooth experience while gaming, working or creating with full S-pen compatibility. The multi-camera system of this phone is truly amazing, letting you capture life in its true beauty and colours with increased flexibility at night and day. As you mentioned, this device is also incredibly powerful with its 4nm processor and 4400 mAh intelligent-dual battery keeping you powered at the highest speed for more than a day. Finally, this device is perfect for multitasking and maximising productivity as you can add apps to the new Taskbar for the quickest navigation. You are now ready to upgrade your life to the next level with a device that is ready to unfold a world of possibilities! ^CL at Samsung Support
The Samsung z fold 4 is a great phone but I'm on my 3rd. OK I had the z fold 2 the main screen stopped working. I was due a upgrade so I got the z fold 4. After around 6 months or so the main screen cracked on the seem. Got a replacement. Everything seems to be OK at the moment. When the phone to picked up I tend to touch the phone on the Wake up sensor. It sends the phone into a mini melt down. Other than that it's a great phone
Thank you for the five stars, Lez. We are delighted to read that overall you are still happy with your new Z Fold4. We are a little unsure what you mean with the sensor, therefore we would love to hear from you directly, so we can ensure you are happy with the phone's functionality. Please get in touch with our Technical Support Team, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6428krueQ. ^CR at Samsung Support
My phone has been repaired multiple times and is quite temperamental. The apps frequently malfunction, and over time, the crease in the middle of the screen worsens until the display eventually blacks out, requiring another repair. There has been no physical damage to the phone, as I keep it in a very protective case and have always used screen protectors. Despite these ongoing issues, the large screen is fantastic.
To start with the phone was brilliant but with time it has become terrible. The battery only lasts half a day and the phone now doesn't even get a signal and its not a network issue as other phones on the same network get signal. We had the screen protector changed at Samsung and now it doesn't unfold properly. The idea is good but overall not a great phone and we are looking forward to changing it in 5 months time.
Thank you for taking the time to share your feedback with us. We are sorry to read that you are unhappy with your new Z Fold4, after experiencing issues with the folding display, connectivity and battery performance. To ensure you get the best battery performance possible, we recommend following the steps within this incredible guide on battery optimisation: https://spr.ly/6425gtklS. For further support and to discuss the signal and folding issue, we would like to speak with you directly and get more information. With more details we can ensure you get the most accurate and effective advice. Please contact our Technical Support Team directly. You can find all our contact methods and their operating hours here: https://spr.ly/6426gtkls. ^CR at Samsung Support
Well done Samsung. The 2mm extra width in the main display makes this phone completely usable. Good cameras, beautiful screen. Make the front display a touch bigger and it would be perfect. Not far off as it is. A massively productive device for work and note taking.
Thank you for sharing with us this stellar review about your experience with the amazing Galaxy Z Fold4! We are delighted to see that you are happy with the innovative foldable design, incredible features, powerful cameras and immersive 7.6-inch Infinity Flex Display. We also appreciate that you would have liked the size of the front display to be a bit bigger. From our end, we will certainly make sure to take your feedback on board so we can use it to amaze you even more with our future devices and technology. ^CL at Samsung Support
The phone has its issue like the internal screen making a noise and started to turn the phone off and had it fixed by ee but not the same anymore will not be getting it agin and my last Samsung is had was a note 20 ultra and the turned off and I lost everything so I think that Samsung needs to start put the there customers first and work on there phone and I think that the customer service with Samsung is horrible.
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are experiencing an issue with your Z Fold4. This is certainly not expected behaviour, and we are keen to ensure you get a permanent solution. We understand you have already received a repair via EE, however, we recommend you get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6429928vl. ^CR at Samsung Support
Disgusted of the standard of service from Samsung. I have always been a fan of Samsung, I bought from their fridge/freezer with screen, frame tv to sound system. Always had latest Samsung phones. I bought the fold 4 soon after the hinges broke so it went in for a repair, 2 weeks later again same problem and so again went in for a repair. After few months the hinges broke again and so again went in for a repair. 3 times had the hinges repaired. Ever since the last repair was made the front screen freezes, so I decided I had night of this phone and asked for a replacement. Samsung refused to changed the phone with a like to like replacement and only offering a repair service. It clearly show that when something goes wrong Samsung will just push it to their user and will not help in anyway ways. I believe it was only fair to a replacement as it’s been in repair for 3 time.
Thank you for your feedback, Foyzul, although we do regret seeing that you have had the issues that you have described with your Z Fold4. We can understand your frustration that you have had multiple occurrences of a similar issue, and although we're happy to see that our Customer Support team has tried to assist you with this, we regret seeing that it has not been fully resolved. It is correct that the warranty for your phone is repairs based, rather than replacement, and we would still be happy to offer this support as it is still required. ^DB at Samsung Support
Unfortunately, my experience was with terrible customer service. My phone was defective a month after I bought it. It was returned to me dirty with finger prints all over it. And with further damage to the screen where it looks like it was clamped in some sort of jig. Now I have to return it for a second time because the theres no sound and the screen doesn't work when unfolded.
We're sorry to see that you had a problem with your Z Fold4, Richard. This isn't the experience we'd expect and can understand that it is frustrating not having your phone in full working order. Rest assured we will have it fully inspected, working properly and back to you in no time! Please stay in touch with our Customer Support Teams and Service Centre who will provide you with all the information and support you need. You will find all our contact details and opening times here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
phones dont last long as soon as crease comes in the fold its scrap, ive had to purchase 2 ive still got 7 months of contract left without a phone,samsung dont want to know
Thank you for taking the time to write a review for your Z Fold4 and we are sorry to read that you are unhappy, Ivor. From the information provided in your review, we are unable to determine what has happened to your phone to take it out of action, so we would like to speak with you directly. With more information and after running any possible diagnostic tests, we will be happy to discuss the options with you, such as repairing the device at one of our Experience Stores by expert engineers. Please reach out to us directly so we may do everything we can to ensure you are able to keep using your device for a long time to come. You can find all our contact methods and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
Looks good but isn’t as fast or powerful as I’d have liked and developed a fault that made it shut off when unfolded which a little research was quite a common problem, as was the issue of them wriggling out of the warranty by claiming it had two dents on the rear ( which it hadn’t ). I will never buy a single Samsung product again, solely because I felt like I was robbed.
Folded, it fits in the pocket, opened its almost a tablet. Add a textured skin and its almost perfect. A little thinner and a little lighter would be good.
I recommended this product.
It was going well until the inner screen broke!! Need to send off for warranty repair but unlikely it will get fixed tag lots of reviews advising other people couldn't get a free fix and Samsung wanted to charge them a lot of money, for a serious design flaw. I'm totally disappointed, first Samsung phone in 6 years, wish I hadn't bothered ,a potential waste of money!
We are sorry to read that you are not happy with your Galaxy Z Fold4 because the display is not working. It is also our understanding that you contacted our Support Teams, who have already assisted you with getting your device sent to your closest Service Centre to be repaired. While we appreciate that this situation is not ideal, we would like to reassure you that our engineers will do everything possible to restore your device back to its perfectly working condition, so you can continue making the most of its great versatility and impressive technology for many years to come. In the meantime, if you have any questions, please don't hesitate to contact our colleagues again. For future reference, you can find our full contact details and opening times here: https://spr.ly/6420iY18s We would also like to reassure you that all our devices, including the Z Fold range, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality, durability and performance. ^CL at Samsung Support
The galaxy fold 5 is OK, a bit over rated just like samsung themselves, trouble is that samsung as a whole are a bag of white, they don't care about there customers. If it wasn't for EE admitting fault on there side, I would still be missing about with your company lack of customer service. S o one star for Samsung and five for EE. You lost a valued customer here.
The idea itself is amazing to be able to open your phone to a bigger screen. But inner screen has a lot of issues I had to replace my phone after a year due to inner screen blacking out. There are also system issues such as the phone itself is slow and it freezes a lot. Overall its a good idea but there is some improment needed as this is not a long term phone
We appreciate you taking the time to share your experience with the Z Fold4. While we're pleased to hear you're enjoying the ability to expand your display, we're sorry to learn you've encountered issues with the internal screen and performance. We recommend following the guidance on our website for support with improving the performance of your phone so that it always functions at its best. You can view this here: https://spr.ly/64259vWyW As for the issue you've experienced with the display, we're pleased to hear this was replaced but understand it's disappointing to require this so soon into ownership. If you need further support, our experts are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64269vWyC ^AP at Samsung Support
Good when it works Samsung have had my phone for 3 months in total they can't work out why the mix stopped working and keep sending back not fixed so stay clear from this phone spent 3 years saving on it to still not have the phone I paid for had to buy a Google pixel 7 as could not afford another phone at that price shame but when. It worked was amazing
Thank you for taking the time to share this review with us about your experience with the Galaxy Z Fold4. We would love for you to be able to continue enjoying the incredible performance and smartness of your device as soon as possible. If your device is still showing the same issue, we recommend contacting our colleagues again with more information and details on it, who will be able to assist you further with the next steps for a further assessment and, if necessary, a repair. It would also be beneficial to send an Error Report to our engineers, who will be able to understand if the issue is software or hardware related, and to offer you alternative steps for a definitive solution. The steps to send the Error Report from the Samsung Members app can be found here: https://bit.ly/HowToSendErrorReport Our Support Teams contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
Keyboard is too small front screen or too big as it has a gap om the inner screen. Samsung auto text changes words repeatedly and makes no sense. Samsung doesn't work well with google insisting use of Samsung software. Samsung password Manager signs out and forgets most passwords....very annoying. The pen in some apps is good and fun free wallpapers.
We appreciate you taking the time to share your experience with the Z Fold4. While we're pleased to see you're enjoying the functionality of the S Pen and the ability to customise with free wallpapers, we're sorry to learn other aspects of this model haven't met your expectations. It is our understanding that you've encountered issues with the predictive text features. Predictive texting is a feature that makes it quicker and easier to send messages by suggesting and changing words as you type. The more you use predictive text, the better it will become at suggesting your most used words and phrases. You can turn predictive text on or off, remove suggested words and personalise it to suit you. We have an excellent guide on our website that explains how to can amend predictive texting features and get the perfect typing experience for your needs, here's the link: https://spr.ly/64235FsXB You're also able to increase the size of the keyboard to suit your needs. To do this, head to Settings > General management > Samsung Keyboard settings > Size and transparency > Drag the corners of the keyboard to your desired size. We're also sorry to learn you've encountered issues with Samsung Pass. We recommend clearing the cache of the app (no data will be lost) by heading to Settings > Apps > Samsung Pass > Clear cache. As for the gap, we'd like to look into this further for you and assist you with any other issues you've encountered if the above steps aren't successful. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64245FsX8 ^AP at Samsung Support
Had the screen protector fixed after nearly two years of owning it then two weeks later one of the screens packed up and Samsung wasn't very forthcoming to help again as it failed after two weeks of them having it 👎 I've had Samsung phones fir years now, but after this fold 4 which cost £1400 at the time, I can honestly say no more Samsungs for me.
I was in love with first Fold, even if it was just an "unfinished" phone. But with the 4, a dream comes true for me. I was used with Note series, so this was the best upgrade I had in my entire life. A water resistant foldable, feels so nice watching movies, football or gaming. Just love it. My next phone will be definitely another foldable.
I recommended this product.
Thank you for the awesome review, Gabriel! We are very pleased to read how happy you are with your new Fold4! With such a unique and robust design, as well as powerful performance to keep up with all your streaming and gaming needs, it's easy to see why you're so impressed! ^CR at Samsung Support
I have stayed away from foldables until all the kinks have been ironed out and I finally believed this to be true of the zfold 4. I only had my s22 ultra just over 6 months and I seen the fold 4 and couldn't resist it when I was offered £720 trade in for my current device. I was nervous as on paper I was taking a downgrade on camera, screen brightness and battery. After 1 month of using my fold 4 I can tell you the battery and screen are amazing, full day and plenty bright. The speed of the device and versatility have blown me away. Whilst I do not regret changing to a foldable I do miss the camera of my s22 ultra. I really hope they find a way to perfect this almost perfect device. Also nexflix and disney plus have massive black lines top and bottom so cannot use this full beautiful screen. These drawbacks along with the massive price tag prevents it from being a 5 star product. Almost samsung, maybe the fold 5 will be the phone I was looking for.
I recommended this product.
Thank you for taking the time to share with us this comprehensive review about your new and amazing Galaxy Z Fold4. It's great to see that you are happy and satisfied with your new foldable device as much as with your S22 Ultra. As you mentioned, this fantastic device comes with an incredibly powerful and intelligent 4400mAh dual battery to keep you powered all day and beyond. In both hands, the 7.6-inch Infinity Flex Display Main Screen makes it your ultimate do-more device with 120Hz for incredible responsiveness. Finally, the powerful 4nm processor keeps you at full power with perfect smoothness. We appreciate that you would have liked to see a camera more similar to the S22 Ultra though and that you are experiencing a few issues when watching Netflix and Disney+. We recommend changing the aspect ratio of the apps and closing them down before reopening them again. Nevertheless, we will certainly make sure to pass this feedback on to our relevant department so we can use it to release new software updates that will increase the compatibility of this device with updated features. ^CL at Samsung Support
Is it worth the heafty price tag is my question? The front screen for me is a little small and to type can be very annoying. Love the big screen aspect unfolding. It doesn't fold flat which poor and the screen protector needed replaced within 8 months. Not ideal. To compare the ultra 23 its not on the same level which disappointing.
Really good device love the mix of phone and tablet, very good build quality which I was not expecting always had samsung devices and I really think they are o to something here. Only issue I have is the battery is a little short but not so bad it is a deal breaker. The last thing is the cameras are more than adequate.
I recommended this product.
Thanks for the five stars and your feedback, Chris! We are delighted to read how much you are loving the quality build and design of your Z Fold4! The battery can take a short while after purchase to adapt itself to your usage patterns, so we recommend using your new smartphone as normal, and over the next couple of weeks, you will notice an improvement! ^CR at Samsung Support
I will never have a folding phone again. I only had mine for 6 months when huge lines appeared across the middle of the screen. The bottom screen flashes and then either doesn't work or goes very dark. Trying to get the phone fixed seems to be impossible even though it is under warrenty and insured via Sky???
We are sorry to read that you cannot make the most of your Galaxy Z Fold4 because lines are present across the middle of the foldable screen with the bottom of the device not working. Please don't hesitate to speak to our Support Teams, who will be able to advise you further on the next steps to take to have it repaired with your third-party provider or with us. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6429iISvd In the meantime, we are confident it is only a matter of time before you can make the most of your incredible device once again. ^CL at Samsung Support
Just few months, the phone isn't fully opening, took it to the repair centre, no service up to the mark, they said they'll order the parts, which is entire screen and the body of phone, that's so low standard, if it was apple they would have replaced the entire phone then and there, not getting Samsung again.
Thank you for your feedback, and although we do understand your frustration regarding your Z Fold4, our warranty is repair based, rather than replacement, and we do ensure that once a repair is completed the smartphone is handed back to you in perfect working condition. We hope that the phone is returned to you as soon as possible, and that this doesn't discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support
Middle display already repaired 3 times so always just in repair centre and now its broken again. This is the worst phone I ever had. Always fighting with warranty. I already thinking about swap from Samsung on Apple and I used to be real fan of Samsung and have to had all new models straight away.
Thank you very much for raising your concern with us, Jezeji. We are very sorry to read that you have been having trouble with your Z Fold4. This is certainly not the standard we expect from our devices, and are keen to ensure you get an effective and permanent solution going forward. Please get in touch with our Technical Support Team directly, who will be happy to help! You can find all our contact methods and operating hours here: https://spr.ly/6426bkM3y. ^CR at Samsung Support
After owning the device less than a year and barely using it unfolded, the screen started to separate and the hinge was crunching. It would no longer open flat. The warranty repair was excellent and they even renewed the battery but unfortunately this has put me off ever buying another fold device.
We are sorry to read that you experienced an issue with your Galaxy Z Fold4 less than one year after you purchased it, where the screen was separating from its hinge, Ryan. It is also our understanding that, although your device was restored back to its original condition within warranty and its battery was replaced, this experience left you unhappy about purchasing another foldable phone. We appreciate that this situation is not ideal, and we would like to reassure you that all our Samsung foldable devices are thoroughly and comprehensively tested at the time of manufacturing to ensure they meet our high standards of quality and durability. We sincerely hope you will be able to make the most of the unmatched versatility and smartness of your foldable device once again, which we are confident will continue unfolding a world of possibilities in your hands. ^CL at Samsung Support
Always been a galaxy user from the early s models up to the Note models, every time I upgrade, I'm 100% completely happy with my device, think samsung should reward samsung users a little more of than once or twice with a free months subscription to something.....but hey......Samsungs got style 🫡
I recommended this product.
It is a joy to see how much you love your new Z Fold4, Terry! We truly appreciate your continued loyalty, and we know you're going to be impressed by the Fold4 features and performance for years to come! ^CR at Samsung Support
Not the price. Its a phone. If I wanteda computer I would have bought a laptop
We regret to see that you're not liking the specifications of your new Galaxy Z Fold4. We design all of our smartphones to be significantly more than just a phone, and a camera, and be everything that you could need all in a manageable, and easily transportable, package, but we do understand that not all of our customers would want this, which is why we offer such a device range with our smartphones. ^DB at Samsung Support
My zfold4 stop completely folding after 10 months,. The warranty refuse to fix coz I had minor scratches on case, they send me a bill approximately 650£ for fixing. I used genuine protection case for samsung claimed when I bought the phone. Genuine case for samsung don't cover the hinge, so .....
We are sorry to read that you are not happy with your Galaxy Z Fold4 because, after you purchased it 10 months ago, it is now not folding as it should, Riciu. It is also our understanding that you already contacted our Support Teams, who confirmed that, although you used a Samsung case with your device, it is showing signs of external damage, which would incur a chargeable repair. While we appreciate that this situation is not ideal, we still recommend proceeding with having your device repaired, so you can make the most of its versatility and smartness once again and as soon as possible. Please don't hesitate to get in touch with our Support Teams again if you have any questions about your device or the repair process. For future reference, you can find our full contact details and opening times here: https://spr.ly/6429lvy7L ^CL at Samsung Support
Great phone...the big screen is such a game changer...takes using your phone to a new level...the speed...the quality the graphics are amazing...I watched videos of it and a few youtubers said once you've had a fold you won't go back to a normal phone...but it's true...I absolutely love it!
I recommended this product.
It's fantastic to see that your Z Fold4 is not only meeting your expectations, Graham, but exceeding them. It offers plenty of versatility and combines a traditional smartphone with the option for a larger tablet-like screen. The powerful processer and chipset means that everything that will run on it effortlessly, including even games with intense graphics, or blockbuster films. We're glad that you're loving it as much as you are. ^DB at Samsung Support
you will surely have black line in middle soon or later. I've paid over 2k for this, after while black line and panel only works with stylus. My friend with same issue. Samsung will ignore you ... they think they have plenty of business. But my next appliance will never be Samsung.
Thank you very much for raising your concerns, Morla. We are disappointed to read that you X Fold4 has developed a screen fault and that you are also having to use the S Pen on the display. We are keen to get this resolved as quickly as possible, so you can continue to enjoy this wonderful smartphone. Please reach out to our Technical Support Team directly who will be happy to help. To start they will run through some troubleshooting with you, that you can do in the comfort of your home, however, should this not solve the issues you have described, they will provide you with the options available to you to have the phone inspected by one of our experienced engineers. You can find all our contact methods, along with their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
The phone initially was great, however the front screen touch no longer works, battery drains stupidly quick and contacting Samsung is a nightmare as you never get a real person. Therfore I have just put up with big screen only. I will be looking at other options for my next phone
The overheating issue with your phones is quite severe. I have been utilizing Samsung phones for over a decade; however, your latest product has not met my expectations and is proving to be disappointing.product has not met my expectations and is proving to be disappointing.
Absolutely amazing phone. So many features and brilliant camera. I live the fact that for normal calls I use the front screen. But then anything with video or making payments the 'unfolded',screen is like a mini tablet. Think I'm hooked on z fold for the foreseeable future.
I recommended this product.
No longer have the phone. I sold it shortly after having it repaired as the hinge had failed. I was disappointed that this had broken as it meant I was left without a phone and as I use it for banking and shopping quite a lot, it meant that I had to source another phone.
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I have got the s25 ultra, its absolutely amazing, honestly I was considering the 17pro max, pixel 10 pro xl, and the s25 ultra for over 3 months, and did lots of comparisons, all were good products, but by far the s25 ultra blows everything out of the water, its the king of all phones. Looks amazing, super snappy and powerful with the smpdragon 8 elite Gen 4, the best camera in smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI …functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI … functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.
I recommended this product.
We’re thrilled to see how much you are enjoying your S25 Ultra, Rajjdeep! It’s great that after deep research, the incredible capabilities of this model blew you away. The sleek design is perfectly complimented by the rich display and the speedy processor, which works in harmony with the battery to give you life all day. The 200 MP main camera lens captures true to life images, which can be edited easily with Galaxy AI. It’s the ideal device for gaming, work, and play - this model really has your back! ^SK at Samsung Support