What to do when your Samsung Galaxy Watch cannot connect to Wi-Fi
Your Galaxy Watch can use the same Wi-Fi network as your phone. However, Wi-Fi may not remain active at all times. When your watch is connected to your phone using Bluetooth, the Wi-Fi connection may be turned off or inactive to save battery. If your watch is out of range and cannot connect to Wi-Fi, follow the steps below.
Please note: Available settings may vary depending on your watch model, software version and service provider.
Make sure Wi-Fi is turned on and check if your watch is connected to a network.
Step 1. Open Settings.
Step 2. Tap Connections.
Step 3. Tap Wi-Fi.
Step 4. Tap the switch to enable Wi-Fi > Then, select an available network connection.
* You may be required to enter a password.
Important: When your watch is connected to your phone via Bluetooth, Wi-Fi is turned off to conserve battery life.
The watch will use Wi-Fi again in the following situations:
- When the connection between your phone and watch is disconnected.
- When an app requires Wi-Fi connection.
- While the watch is charging.
- When downloading a software update.
- When a Wi-Fi connection is otherwise required.
To connect to a hidden network, tap Add network, select a security type if required, and enter the network name and passoword. Then Tap Save.
Please note:
- When your watch is connected to a Galaxy device, Sync Wi-Fi profile allows Wi-Fi networks to be saved on the Galaxy device to sync with the watch. Your watch will then automatically connect to saved Wi-Fi networks. This feature may only be available on certain watch models. Enterprise AP Wi-Fi profiles are not supported.
- Wi-Fi settings cannot be managed on the Galaxy Fit.
Make sure your Wi-Fi network is working properly.
- Connect your phone (or another device) to the same Wi-Fi network.
- Check if the device can access the internet.
Troubleshooting: If the device cannot connect or has no internet access, restart the router and try again.
Please note: Some router security settings may prevent your Galaxy Watch from connecting.
If the issue continues, try resetting your Galaxy Watch.
Please note: Back up your data using the Galaxy Wearable app before resetting your watch. Samsung is not responsible for data loss.
Step 1. Open Settings > Tap General.
* You cannot access settings directly on the Galaxy Fit. Instead, open the Galaxy Wearable app on your phone to manage the settings.
Step 2. Tap Reset.
Step 3. Review the displayed information, then tap Reset.
Please note:
- For the Gear Fit2 Pro, tap Gear info, then select Reset Gear.
- For the Galaxy Fit, swipe the screen and tap About band. Then, select Reset band > Reset.
Follow-up: After resetting, reconnect your watch to your phone using the Galaxy Wearable app to continue setup.
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