How do I use the call functions on my device?

PLEASE NOTE: not all of the options below will be available on older devices.


The icons and screen may differ slightly from the illustrations below depending on your device, operating system and theme.


Your smartphone has a variety of call options, allowing you to block or unblock numbers, set up call forwarding, detect spam or put calls on hold, amongst other options.

If you are unable to make or receive any calls, check first that your SIM card is correctly inserted and has been activated with your network ('not registered on network error'), and that you have mobile coverage in your area.

Making a callClick to Expand

To call a contact in your phone book, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Contacts
Tap <strong>Contacts</strong>
3 Scroll down to the person you would like to call, then tap on their name
Scroll down to the name you would like to call, then tap on their name
4 Tap Call or tap the telephone number
Tap Call
5 Your device will start dialling your contact
Calling

To dial a number, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
2 Tap Keypad or the keypad icon
Tap the keypad
3 Enter the number you want to call, then press the call button
Enter the number, then tap the call button
Ending a callClick to Expand

To end a call, you will need to press the end call button.

Tap the end call button

On some devices, the end call button can be changed to the power button. To do this, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Answering and ending calls
Tap Answering and ending calls
6 Use the toggle to enable or disable Press Power key to end calls
Tap press Power key to end calls
Rejecting a callClick to Expand

When your device is ringing, press or swipe the red button from right to left to reject a call. This will send the person calling through to your answer phone.

Press or swipe the red button from right to left to reject a call
Blocking unknown numbersClick to Expand

PLEASE NOTE: that while most people choose to block unknown or withheld numbers in order to reduce nuisance calls, you may also block genuine callers who have withheld their number for legitimate reasons if you block unknown numbers.


You can block unknown numbers in your Phone settings by adding them to your auto-reject list.

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Block numbers, Call rejection or Call blocking
Tap block numbers
6 Use the toggle to enable or disable unknown callers. If you do not see this screen, skip to Step 7.
Use the toggle to enable or disable unknown callers
7 Tap Auto reject list or Block list
how-do-i-block-unknown-or-hidden-numbers-from-calling-me
8 Tick Unknown or switch on Block anonymous calls
Tick Unknown or switch on Block anonymous calls
Putting a call on holdClick to Expand

To place a call on hold, you will need to tap Hold call. To resume the call, you will need to tap Resume call.

Tap the hold button

If you do not have this option on your screen, you will need to:

1 During the call, tap more or menu
During a call tap, menu or more
2 Tap Hold
Tap hold
3 To resume the call, tap Resume call
Tap Resume call
Turning on call waitingClick to Expand

Call waiting allows you to receive incoming call alerts while you are on a call.

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Supplementary services or Call or More settings or Additional settings (you may need to scroll down for this)
Tap Call, More settings or Additional settings
6 Use the toggle to enable or disable Call waiting
Use the toggle by call waiting
Setting up call forwardingClick to Expand

You can use your device to automatically forward incoming calls in certain circumstances.

 

Follow the below steps to set up call forwarding:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Supplementary services or Call or More settings or Additional settings (you may need to scroll down for this)
Tap Call, More settings or Additional settings
6 Tap Call forwarding
Tap call forwarding
7 Choose how and when you would like your calls to be forwarded
Chose how and when
8 Enter the number the calls are to be forwarded to, and choose Update
Enter the number the calls are to be forwarded to, and choose update
Increase call volumeClick to Expand

When you are on an active call, you can adjust the call volume with the dedicated Volume keys on the side of the device. 

Tap the volume keys

Touch Extra volume from the active call screen to increase the volume level. When the feature is on, the icon will appear green. If the audio quality is still not what you would like it to be, you can touch Noise reduction to turn off the feature.

Extra volume
Screen turning off during a callClick to Expand

This most likely happens because you have the screen off during calls feature switched on.

To turn this feature on/off please follow these steps:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Settings
Tap Settings
3 Tap Call or Advanced features
Tap call or advanced features
4 Tap Motions and gestures. If you do not see this screen, skip to Step 5.
Tap Motions and gestures
4 Tap Turn off screen during calls or Smart stay, then use the toggle to enable or disable this feature
Use the toggle to enable or disable this feature
Hiding your number for outgoing callsClick to Expand

PLEASE NOTE: that when sending text messages your caller identification will not be hidden. Please also be aware that many smartphones have the functionality to block unknown numbers. If the person you are calling has enabled 'block unknown numbers' on their phone, you will not be able to call them.


You can decide to hide your caller identification when calling somebody. This will ensure that the person receiving your call won’t be able to see your phone number and name.

 

Some network carriers and countries do not allow you to hide your number. If you have followed all the below steps and your number is still showing, you should check with your mobile network if they allow this feature.

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Supplementary services or Call or More settings or Additional settings (you may need to scroll down for this)
Tap Call, More settings or Additional settings
6 Tap Caller ID, Show caller ID or Show my caller ID
Tap caller ID, show caller ID or show my caller ID
7 Tap Hide number
Tap hide number
8 Your number has now been hidden
Your number has now been hidden
Clearing the call logClick to Expand

To clear the call log, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap Recents
Tap Recents
4 Tap menu or more this may appear as three dots
Tap menu or more
5 Tap Delete
Tap Delete
6 Tap the call log you wish to delete, or tap select all
Tap the call log you wish to delete or select all
7 Tap Delete
Tap Delete
8 Your selected call logs have now been deleted
Answering calls by voiceClick to Expand

To answer calls using a voice command, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Answering and ending calls
Tap Answering and ending calls
6 Tap Answer calls with voice or Using voice commands
Tap Answering calls with voice or Using voice commands

If this is the first time setting up voice commands, you will need to follow the on-screen instructions.

Automatically answering with Bluetooth headsetsClick to Expand

To set up automatic answering on your device, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Answering and ending calls
Tap Answering and ending calls
6 Use the toggle to enable or disable Automatic answering
Use the toggle to enable or disable Automatic answering
Caller ID and Spam protectionClick to Expand

This service helps to identify spam and scam callers. It uses Hiya to show you the names and profile pictures of callers and message senders who aren't in your contacts.

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Caller ID and spam protection
Tap caller ID and spam protection
6 Use the toggle to enable or disable Caller ID and Spam protection
Use the toggle to enable or disable this feature
7 Once you have read the Privacy notice, tap Agree. This will only appear if you haven't already used this feature.
Once you have read the Privacy notice, tap agree
8 Using the Share name and number toggle, will register your name and number, allowing other people to see your information when you call or message them.
Tap the share name and number toggle
Wi-Fi CallingClick to Expand

Wi-Fi calling is reliant on your network provider. Please contact your network provider for more information on how to set Wi-Fi calling up on your device.

Calls not being receivedClick to Expand

You won't be able to receive calls from people if they're on your auto-reject list, or your phone has been set to reject unknown numbers and they have hidden their number.

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap Phone
Tap Phone
3 Tap More, menu (this may appear as three dots) or for older models, you will need to tap the menu button on your device
Tap more, menu or on older devices tap the menu button
4 Tap Settings or Call settings. Depending on your device you may need to tap Call before proceeding.
Tap settings or call settings
5 Tap Block numbers
Tap block numbers
6 Check whether or not the rejected number is in the Blocked list.

To remove the number from your auto-reject list, tap the minus symbol or the checkbox next to the number to remove the tick. (Depending on your device, you may need to tap the bin icon first)

Tap the - or checkbox to remove the number
Can't make calls to contacts that were transferredClick to Expand

If you aren't able to call a contact that you just transferred from another device, check the phone number. Some contacts may have been stored on the old device with both the area code '+44' and the '0' in the phone number e.g. +44 (0) 7777777777. If so, the number may start with '+440' after being transferred, making the contact number invalid:

How do I use the call functions

Update the contact number so that instead of starting with '+440' it starts with either '+44' or '0'

How do I use the call functions

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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