What is Samsung Cloud and how do I use it to backup or restore my data?

PLEASE NOTE: that some devices may not support Samsung Cloud.

Samsung Cloud allows you to backup, sync and restore content stored on your device.

 

You'll never lose anything important to you and can seamlessly view photos across all devices.

 

If you replace your phone, you won’t lose any of your data because youcan copy it across using Samsung Cloud.

Backing up my device using Samsung CloudClick to Expand

Backing up your device to the Samsung Cloud will copy your content or data, and create a restore point. You can use this to restore your content or set up a new device. 

 

Follow the steps below to back up your data to Samsung Cloud:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose apps or swipe up to access your apps.
2 Choose Settings
Choose settings
3 Choose Accounts and backup or Cloud and accounts or Samsung Cloud
Choose Cloud and accounts or Samsung cloud
4 Choose Back up and Restore or Back up data
Choose Back up and restore or back up my data
5 Choose Back up data
Choose back up data
6 Select the data you would like to back up, then choose Back up
Select the data you want to back up, then choose Back up
Restoring my device using Samsung CloudClick to Expand

Restore uses the copy of your content or data currently stored in the cloud to restore or copy data to your device.

 

Follow the steps below to restore your data to your device:

1 From the home screen, choose Apps or swipe up to access your apps
From the home screen, choose apps or swipe up to access your apps.
2 Choose Settings
Choose Settings
3 Choose Accounts and backup or Cloud and accounts or Samsung Cloud
Choose Cloud and accounts or Samsung cloud
4 Choose Back up and Restore or Restore
Choose Back up and restore or Restore
5 Choose Restore data
Choose Restore data
6 Select the data you would like to restore, then choose Restore

PLEASE NOTE: that if you already have backup data from other devices, you can restore it to the new device. To do this choose Backup Device and select the device you wish to use.

Select the data you wish to restore
7 Tap Install
Restoring my device using Samsung Cloud
8 Tap Done
Restoring my device using Samsung Cloud

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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