Where can I find downloaded files on my Samsung Galaxy smartphone?

Please note: the location of your downloads may vary depending on the nature of the download and the app you use to download. Some downloads will not be available in your download folder if they were downloaded through certain apps.


For example: Netflix offers a download option so that its users can view content offline. However, anything downloaded through Netflix would need to be watched through the Netflix app and will not appear in your downloads folder as a viewable video.  

Finding My Files

You can find all the files on your smartphone in My Files.  By default, this will appear in the folder titled 'Samsung' on your apps screen. 

My Files
Samsung Folder

If you can't find it, type 'My Files' into the search finder at the top of the apps screen.   


Locating a particular file in My Files

Please note: not all downloaded content will be available in My Files. Content that has been downloaded within a streaming app that allows listening or viewing offline will normally be available only within that app itself. This is most commonly due to copyright restrictions. 

The location of your files can depend on where you have set the default download location. For example, if you have set your photos to download to the SD card, it will appear under 'SD card' rather than 'internal storage'.


The quickest way to find your latest download is to open My Files, and then tap 'Recent files'. This will bring up your most recent downloads. 

Recent Files

Alternatively, if you know the name or part of the name of the file, you can search for it by tapping the search icon at the top right of the screen. This also allows you to filter the results by file type.  

Search MyFiles


You can also manually search for your files by folder or storage location.  Tap on one of the icons under 'Categories' to search those file types, or tap 'Internal storage' or 'SD' card to look in each storage location.


If you are looking for photos or other images, take a look at the DCIM folder in Internal storage or in the SD card. DCIM stands for Digital Camera Images and is the default directory structure for digital images.  


If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am - 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week.

Smartphone support | 24 hours, 7 days a week
All product support | Mon - Sun, 8am - 10pm
SmartThings | Mon - Fri, 9am - 5:30pm


We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0330 726 7864General Support

Smartphone support | 24 hours, 7 days a week
All product support | Mon - Sun 8am - 10pm

B2B Support

Mon - Fri | 9am - 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Mon - Sun | 8am - 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us