Galaxy Tab Active4 Pro
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Galaxy Tab Active4 Pro
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5 Reviews
2023-08-26
South West England
2023-02-27
Bristol
2022-10-31
South Yorkshire
2026-01-27
CX
We're sorry to hear that you're experiencing some issues with the touchscreen on your Samsung Galaxy Tab Active4 Pro, Nick. This isn't what we'd expect, but we can absolutely get this resolved for you, and we'd love to help. There is some troubleshooting we can carry out before a repair in case it is a software issue. We'd recommend starting with a soft reset. Press and hold the Side key and the Volume down key at the same time for about ten seconds. Ignore the power menu, which may appear on the display, and your tablet will reboot. This can clear all manner of glitches. If the Touch sensitivity setting is turned on when no protective film is used, the touchscreen may respond too sensitively and malfunction. To disable the Touch sensitivity feature, navigate to Settings > Display > Tap the switch next to Touch sensitivity to turn it off. Also, please check for any available software updates at Settings > Software update > Tap Download and install. The following link contains more steps: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-touch-screen-is-not-working-properly/ If the issue continues, please reach out to our friendly Support Teams who can further assist. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We'd like to reassure you that your tablet will be back to its very best in the event that a repair service is needed. We hope this information is helpful! ^EW at Samsung Support
2024-10-22
CX
Thank you for your review! We are pleased to see that you are enjoying your new tablet overall, and the ability to access files while on site! However, we're sorry to read that you are experiencing glitches. To ensure your tablet is performing at its best, we recommend using the settings to optimise it. You can find out how to do so, here: https://spr.ly/6423qLCMx However, if the issue persists, please get in touch with our Technical Support Team directly and give details about the problem that occurs. With more information they can provide personalised support and get your tablet working perfectly! You can find all our contact methods and operating hours here: https://spr.ly/6424qLCMI ^CR at Samsung Support
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