Trade in and save

Up to £400 off Galaxy Note10 when you trade in your old phone*


*Purchase from Samsung Shop Online before promotionDateDigit. £400 value based on Galaxy Note9, S10 and S10+. Value dependant on condition. T&Cs apply.

galaxy s10 trade in offer

How it works

icons of a samsung phone, tablet and smartwatch for the trade in offer

Step 1

Tell us about the device you plan to trade in and find out its current value.

money saving icon for trade in offer

Step 2

Get an instant discount on your shopping basket when you select your trade-in device.

trade in device icon

Step 3

Send us your old device in the packaging we provide, free of charge.

What is my device worth?

We check prices regularly to give you the best possible trade-in deals, no matter which brand or network your device comes from.
A full list of phones that qualify for trade-in is available when you choose your new device.

TOP TRADE-INS

AVAILABLE PHONES

Model

Trade-in Value

Note10

S10 5G

S10 4G

A90 5G

A80

A70

A50

Galaxy S10 + 1TB

£600

Galaxy S10 + 512GB

£500

Galaxy S10 + 128GB

£450

Galaxy Note 9

£400

iPhone 8 Plus

£350

Galaxy S9

£250

iPhone 7

£200

Galaxy S9

£150

Other Apple

£100

Other Android

£50

Choose your Smartphone

SEE ALL SMARTPHONES

FAQs

Smartphones

How long will the discount on my old phone apply? Click to Expand
The discount is available until promotionDateText.
What condition does my old phone have to be in for trade-in? Click to Expand
The old phone must meet the minimum requirements set out in the Terms & Conditions.
What happens if the trade-in phone that I send to Samsung doesn’t meet the requirements? Click to Expand
If you attempt to trade in a phone which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details.
What should I do before sending Samsung my old phone? Click to Expand
Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your phone after you send it. Please make sure to include the charger for your old phone. If possible, please also include the box and any accessories.
I have decided to return my new phone for a refund. Can I get my old trade-in phone back? Click to Expand
If you exercise your right to cancel and return the new phone during the 28-day cooling-off period, we will endeavour to return your trade-in phone, but this cannot be guaranteed. In the event the old phone cannot be returned MTR will provide you with a cash equivalent price for the old phone based on the price currently payable for your old phone on the Samsung Recycle website (www.samsungrecycle.co.uk).
Why does my phone have a lower trade-in value on the Employee Purchase Portal to Samsung Shop Online? Click to Expand
As you already receive a 10% discount through the Employee Purchase Portal, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store.
Why does my phone have a lower trade-in value on the Samsung Student Shop Online to the standard Samsung Shop Online? Click to Expand
As you already receive a 10% discount through the Samsung Student Shop Online, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store.
How long do I have to send you my trade-in device? Click to Expand
You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 21 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
What happens if I don’t return my device to Samsung? Click to Expand
f you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded? Click to Expand
If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.

Tablets

How do I return my old tablet to Samsung? Click to Expand
We’ll give you prepaid returns packaging so you can send your old tablet back to us safely.
How long will the discount on my old tablet apply? Click to Expand
The discount is available to promotionDateText.
What condition does my old tablet have to be in for trade-in? Click to Expand
The old tablet must meet the Minimum Requirements set out in the Terms & Conditions.
What happens if the trade-in tablet that I send to Samsung doesn’t meet the requirements? Click to Expand
If you attempt to trade in a tablet which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details.
I have been asked to pay a surcharge because my old tablet didn’t meet the trade-in requirements. Who should I contact to discuss this? Click to Expand
I have been asked to pay a surcharge because my old tablet didn’t meet
Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk.
What should I do before sending Samsung my old tablet? Click to Expand
Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your tablet after you send it. Please make sure to include the charger for your old tablet. If possible, please also include the box and any accessories.
I have decided to return my new tablet for a refund. Can I get my old trade-in tablet back? Click to Expand
If you exercise your right to cancel and return the new tablet during the 28-day cooling-off period, we will endeavour to return your trade-in tablet, but this cannot be guaranteed. In the event that the old tablet cannot be returned, MTR will provide you with a cash equivalent price for the old tablet based on the price currently payable for your old tablet on the Samsung Recycle website (www.samsungrecycle.co.uk).
How long do I have to send you my trade-in device? Click to Expand
You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 21 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
What happens if I don’t return my device to Samsung? Click to Expand
If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded? Click to Expand
If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.

Smartwatches

When will I receive the postage bag for sending Samsung my old watch? Click to Expand
You will normally receive this 1-3 days after receiving your new watch.
Do the trade-in prices for old watches stay the same? Click to Expand
No – these prices are subject to change over time.
What condition does my old watch have to be in for trade-in? Click to Expand
Please read the Terms & Conditions to find out our requirements for trade-in.
What happens if the trade-in watch that I send to Samsung doesn’t meet the requirements? Click to Expand
If your watch doesn’t meet the requirements we have specified, you may have to pay a surcharge. Please see Terms & Conditions for more details.
I have been asked to pay a surcharge because my old watch didn’t meet the trade-in requirements. What happens if I don’t pay? Click to Expand
Please email support@samsunguk.zendesk.com if you have concerns over the payment of the surcharge.
What should I do before sending Samsung my old watch? Click to Expand
If you’re sending a smartwatch, back up your files, photos and data, and remove your SIM and any memory cards. Samsung cannot recover any data from your watch after you send it, and we will erase any data left on the watch. Please include the box and any accessories if possible. We also require you to send the charger for your smartwatch.
I have decided to return my new watch for a refund. Can I get my old trade-in watch back? Click to Expand
Yes, as you long as you inform MTR Group Ltd. (0844 693 1663) within 7 days of sending out your trade-in watch. If you wait until after this period, your watch will be recycled and you will receive a refund instead. To find out the exact value of the refund, please contact MTR.
How long do I have to send you my trade-in device? Click to Expand
You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 21 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
What happens if I don’t return my device to Samsung? Click to Expand
If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded? Click to Expand
If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.