Trade In Price Promise
When purchasing our latest Galaxy products, you’re covered by our Trade In Price Promise. If you find a better trade in price for your old Galaxy model from a selected retailer within 3 days, we’ll refund the difference1
How our Trade In Price Promise works
Step 1
Complete your
Trade In order
Place an order for our new Galaxy Z smartphones, or our latest Watches, and trade in your old Galaxy as part of your order for an instant discount.
Step 2
Found a better
Trade In value?
If you find a better price for your old Galaxy device at selected retailers within 3 days, you can make a claim.1
Step 3
Start your claim
Visit the claim page to start your claim, you’ll need your order details and proof of the better price found.
Step 4
We’ll pay the difference
We’ll send you confirmation if your claim is successful and pay you the difference
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Frequently asked questions
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Which selected retailers can I compare Samsung’s trade in discounts against?The retailers included in the Samsung Trade In Price Promise are Samsung.com/UK, John Lewis, Currys Plc, Argos, Very, Carphone Warehouse, AO, O2, Vodafone, EE, Three, Sky Mobile, Tesco Mobile Music Magpie and Mazuma.
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Which new Samsung products when purchased qualify for Trade In Price Promise?Only when purchasing the Galaxy Z Fold8, Z Fold8 Ultra, Z Flip8, Watch9 or Watch Ultra2 models can you qualify for the Trade In Price Promise.
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What types of devices can be used for Trade In Price Promise?The Trade In Price Promise applies to any old Samsung Galaxy model when selected using our trade in tool on Samsung.com. Our Trade In Price Promise is not applicable when trading in any other smartphone brands.
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How long do I have to make a claim?You have 3 days from your purchase date.
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What form of proof do I need to show if I find a better trade in price elsewhere?You will need a screenshot of the retailer’s offer. Please note any additional bonus offers or voucher codes will not be valid as part of the Trade In Price Promise offer. If you want to start a claim, you will need your order details; details of the higher offer from the eligible retailer; the company’s URL and a screenshot of the higher offer clearly showing the date and higher value given.
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How do I raise a claim and upload my proof of purchase?Submit a claim via https://samsungoffers.claims/tradeinpricepromise
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I haven’t received my new Galaxy yet, can I raise a claim?Yes, you can raise a claim within 3 days of your purchase date. Simply select 'No' when asked whether you've received your product during the claim form. We'll then put your claim on hold. Once you receive your new device and have processed your trade in, please return to the claim form to complete your claim using your reference number and email address.
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What happens after I’ve submitted my claim?We will review your claim and let you know if it has been approved within 21 days. If your claim is approved, cashback will be paid into the GBP bank account you have entered in the claim form, within forty-five (45) days of claim validation.
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My Trade In value has changed after I traded in, am I still eligible?The Trade In Price Promise is based on the agreed condition of your device when you placed your order. If your actual device condition does not match your stated condition, you may not be eligible for the Trade In Price Promise.
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When should I trade in?You will receive trade in returns packaging along with your new Galaxy. Please send your old device within 7 days. Read our full Trade In FAQs here - https://www.samsung.com/uk/trade-in/#frequentlyaskedquestions
