Family Hub Web Manual and frequently asked questions

Samsung Family Hub screen with manual displayed

Your Family Hub fridge comes with a Web Manual that you can access from the Settings menu. It details how to use the software on the Family Hub panel and will answer all your basic questions. For any questions that aren't covered in the Web Manual, this guide has you covered.

See your Web Manual

Each Family Hub model has a Web Manual specific to its version. You can find a link for your model's Web Manual in the following list. You can also find it on your Family Hub panel by navigating to Settings, tapping Help & Contact Us, and then tapping Online Manual.

Family Hub 5.0 Web Manual - Released in 2020

Family Hub 4.0 Web Manual - Released in 2019

  • Four Door French Door: RF22R7551 (and RF28R7551)

Family Hub 3.0 Web Manual - Released in 2018

  • Four Door Flex: RF22N9781 (and RF28N9780)

  • Four Door French Door: RF22NPEDBS (and RF28NHEDBS)

Family Hub 2.5 Web Manual - Released in 2017

Family Hub 1.5 Web Manual - Released in 2016

  • Four Door Flex: RF22K9581 (and RF28K9580)

  • Other manuals

    For the basic user manual for the refrigerator itself, or if you don't have a Family Hub fridge, you can download your fridge's user manual using Samsung's Download Center.

Family Hub's frequently asked questions

Here are some of the most common questions we have been asked by Family Hub owners:

What is the storage capacity for pictures on the Family Hub?

About 3GB.

How do I turn on the photo slideshow feature for my screen saver?

First, make sure to have the latest software update. Then, navigate to Settings, and tap Display. Tap Cover Screen Theme, and then tap Slideshow. Select your desired settings, and then tap Apply.

When I try to connect my Samsung account to a profile after a reset, why do I get an error that says "This account is already registered as a family member of [account]"?

After a factory reset, be sure to log into the same account that was used with the profile last time.

When connecting a Samsung account with a profile other than the primary profile, I get an error that the account is already registered or already in use. How do I fix this?

The easiest solution is to create a new Samsung account or use a different one. However, if you want to fix it so you can keep using the same account, contact us so we can escalate your concern to the development team and disconnect the old link.

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support


Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help