Family Hub Web Manual and frequently asked questions
Your Family Hub fridge comes with a Web Manual that you can access from the Settings menu. It details how to use the software on the Family Hub panel and will answer all your basic questions. For any questions that aren't covered in the Web Manual, this guide has you covered.
See your Web Manual
Each Family Hub model has a Web Manual specific to its version. You can find a link for your model's Web Manual in the following list. You can also find it on your Family Hub panel by navigating to Settings, tapping Help & Contact Us, and then tapping Online Manual.
Family Hub 5.0 Web Manual - Released in 2020
Side by Side: RS22T5561 (and RS27T5561)
Three Door French Door: RF262BEAES and RF27T5501
Family Hub 4.0 Web Manual - Released in 2019
Four Door French Door: RF22R7551 (and RF28R7551)
Family Hub 3.0 Web Manual - Released in 2018
Four Door Flex: RF22N9781 (and RF28N9780)
Four Door French Door: RF22NPEDBS (and RF28NHEDBS)
Family Hub 2.5 Web Manual - Released in 2017
Four Door Flex: RF22M9581 (and RF28M9580)
Four Door French Door: RF23M8590 (and RF23M8570)
Three Door French Door: RF265BEAES
Family Hub 1.5 Web Manual - Released in 2016
Four Door Flex: RF22K9581 (and RF28K9580)
Other manuals
For the basic user manual for the refrigerator itself, or if you don't have a Family Hub fridge, you can download your fridge's user manual using Samsung's Download Center.
Family Hub's frequently asked questions
Here are some of the most common questions we have been asked by Family Hub owners:
What is the storage capacity for pictures on the Family Hub?
About 3GB.
How do I turn on the photo slideshow feature for my screen saver?
First, make sure to have the latest software update. Then, navigate to Settings, and tap Display. Tap Cover Screen Theme, and then tap Slideshow. Select your desired settings, and then tap Apply.
When I try to connect my Samsung account to a profile after a reset, why do I get an error that says "This account is already registered as a family member of [account]"?
After a factory reset, be sure to log into the same account that was used with the profile last time.
When connecting a Samsung account with a profile other than the primary profile, I get an error that the account is already registered or already in use. How do I fix this?
The easiest solution is to create a new Samsung account or use a different one. However, if you want to fix it so you can keep using the same account, contact us so we can escalate your concern to the development team and disconnect the old link.
Other answers that might help
How would you like to contact us?
Request Service
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Message Us
Text SMSCARE to 62913 to receive live support 24/7*
-
Give us a call 1-800-SAMSUNG (1-800-726-7864)
-
Mobile Support 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
-
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
-
Order Support Order Help
