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Family Hub Web Manual and frequently asked questions

Samsung Family Hub refrigerator with door slightly ajar

Your Family Hub comes with a Web Manual that you can access from the Settings menu. It details basic usage of how to use the software on Family Hub and will answer all the basic questions of how things work. For any questions not covered by the Web Manual, this guide has you covered.

Link to your Web Manual

Each model has a Web Manual specific to its version. Find your model in the list below for a link to your manual. You can also find it on your Family Hub in the Settings menu.

Family Hub 4.0 - Released in 2019.

    Four Door French Door: RF22R7551 (and RF28R7551)

Family Hub 3.0 - Released in 2018.

  • Four Door Flex: RF22N9781 (and RF28N9780)

  • Four Door French Door: RF22NPEDBS (and RF28NHEDBS)

Family Hub 2.5 - Released in 2017.

Family Hub 1.5 - Released in 2016.

Family Hub's frequently asked questions

Here's some of the most common questions we have been asked by Family Hub owners.

What is the storage capacity for pictures in Family Hub?

About 3GB.

When trying to connect a Google Calendar on the mobile app, I get an error that says: "This account already exists on your device." How do I connect my Google Calendar?

We are aware of this error and it will be fixed in a future update. A workaround is to use the Family Hub panel on the refrigerator to connect the Google Calendar account with the profile in use on the mobile app.

When trying to connect a Google Calendar account, I get an error: "This account belongs to another Calendar user." What does that mean?

We are aware of this error and it will be fixed in a future update.

How do I turn on the photo slide show feature for my screen saver?

First, make sure to have the latest software update. Then, navigate to Settings > Display > Screen saver > Theme > Photo slide show. Touch + to choose the photo album that will be used.

During initial setup after a reset, when connecting a Samsung account with the primary profile, why do I get an error of "This account is already registered as a family member of [account]."?

After a factory reset, be sure to log into the same account that was used as the primary profile last time (the one in the error message, instead of the one you're trying to log into). All the other accounts on the other profiles will be automatically restored.

When connecting a Samsung account with a profile other than the primary profile, I get an error that the account is already registered or already in use. How do I fix this?

The easiest solution is to create and/or use a different Samsung account. However, if you want to fix it so you can keep using the same account, contact us so we can escalate your concern to the development team to disconnect the old link.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
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