Combi Microwave Oven HotBlast™ 28L

MC28M6055CK/EU

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Combi Microwave Oven HotBlast™ 28L

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Highlights

New faster cooking

HOTBLAST™

Easily check

EASYVIEW™

Enjoy healthier fried food

SLIM FRY™

3-year warranty on parts & labour available on this appliance**

3-year warranty on parts & labour available on this appliance**

Features

The new faster way to oven cook

HotBlast™ Technology

Reduce your cooking times significantly thanks to our new HotBlast™ Technology. Powerful hot air is blown through multiple air-holes directly onto the food, so it’s cooked evenly with a crispy outside, but juicy inside.

The new faster way to oven cook

HotBlast™ Technology

Reduce your cooking times significantly thanks to our new HotBlast™ Technology. Powerful hot air is blown through multiple air-holes directly onto the food, so it’s cooked evenly with a crispy outside, but juicy inside.

Better monitor the cooking of your food

Easy View™ glass door

Monitor the cooking progress at a glance through the Easy View™ door. With a more transparent door than our standard microwaves, you have a better view of your food, so you can ensure it doesn't burn or overflow.

Easy clean interior

CERAMIC INSIDE™

Cleaning your microwave oven is no longer a hassle thanks to an antibacterial Ceramic Enamel Interior. The exceptionally smooth surface makes light work of cleaning and is highly rust and scratch resistant, so it won't discolour over time. Longer life for your microwave oven, easier life for you.

Enjoy healthier fried food

SLIM FRY™

Avoid greasy pans and hot oil splashes and enjoy the fried food you love the healthy way. Our SLIM FRY™ technology circulates hot air infused with a small amount of oil, so you can enjoy delicious dishes like crispy fried prawns using only one tablespoon of oil.

Saves on standby

ECO Mode

ECO Mode significantly reduces energy consumption with the industry's lowest standby power. When you're not cooking, the power used to maintain essential functions is minimal, saving you money on electricity bills.

Delicious, crispy and crunchy food

The Crisping Plate ensures your food is thoroughly cooked through its Teflon material. Evenly cooking the top and bottom of frozen or leftover foods like pizza and chicken nuggets, it provides that crisp finish. It also provides great frying results without the need to use any oil.

Samsung Easy View™ Microwave

The new faster way to oven cook.

TBA TBA

Specifications

  • Product Type

    Convection

  • Oven Capacity

    28 L

  • Power Consumption (Microwave)

    1400 W

  • Outside (WxHxD)

    517 x 310 x 463 mm

  • Product Type

    Convection

  • Installation Type

    Freestanding

  • Oven Capacity

    28 L

  • Colour(Door)

    Black

  • Colour(Cabinet)

    Black

  • Control Type

    Tact & Dial

  • Door Type

    Side Swing

  • Cavity Material

    Ceramic Enamel

  • Turntable Size

    318 mm

  • Display Type

    LED

  • Convection Heater

    Quartz

  • Grill Heater

    Sheath

  • Power Source

    230V/50Hz

  • Output Power (Microwave)

    900 W

  • Power Consumption (Microwave)

    1400 W

  • Power Consumption (Grill)

    1500 W

  • Power Consumption (Convection)

    2100 W

  • Power Consumption (Max)

    2900 W

  • Power Level

    6

  • Various Cooking Mode

    Yes

  • Convection Temperature

    40-200 Celsius

  • Preheat

    Yes

  • Keep Warm

    No

  • Clock

    Yes

  • 30 sec. Plus

    Yes

  • Eco Mode

    Yes

  • Defrost (Auto / Power / Sensor)

    Power

  • Sensor Cook

    No

  • Steam Cook

    No

  • Auto Steam Cook

    No

  • Auto Programs

    Yes

  • Auto Cook

    Yes

  • SLIM FRY™

    Yes

  • Dough Proof/Yogurt

    Yes

  • Steam Clean

    No

  • Turntable On/Off

    Yes

  • Deodorization

    No

  • Child Safety Lock

    Yes

  • Kitchen Timer

    No

  • Memory

    No

  • Sound on/off

    Yes

  • Language Option

    No

  • Others

    No

  • Wire Rack

    Yes

  • Square Wire Rack

    No

  • Multi Pan

    No

  • Crusty Plate

    Yes

  • Rotisserie

    No

  • Multi Spit

    No

  • Pro Steamer

    No

  • Glass Steamer

    No

  • Pure Steam Bowl

    No

  • Power Steam Bowl

    No

  • Plate Warming Bowl

    No

  • Steam Clean Accessory

    No

  • Built-in Kit (Trim Kits)

    No

  • Cook Book

    No

  • Quick Guide Label

    Yes

  • Others

    No

  • Cavity (WxHxD)

    358 x 235.5 x 327 mm

  • Outside (WxHxD)

    517 x 310 x 463 mm

  • Shipping (WxHxD)

    586 x 371 x 518 mm

  • Net Weight (kg)

    17.9 kg

  • Weight (Shipping)

    21.5 kg

  • Loading Quantity (20/40ft)

    251 / 511 sets

Reviews

Combi Microwave Oven HotBlast™ 28L

3.4

Recommended by 62% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5 stars 45%
4 stars 15%
3 stars 6%
2 stars 5%
1 stars 31%
Features 4.1
Performance 3.6
Design 3.7
Value 2.0
AI review summary
  • Most customers report start buttons failing and displays flickering or going dark within months to two years
  • Many praise the Hot Blast and combination cooking functions, delivering excellent results for various foods
  • Reviewers describe poor build quality and note repair costs are prohibitive, making replacement cheaper
  • Several find the instruction manual confusing, particularly for advanced settings and multi-stage cooking modes
  • Customers appreciate the stylish design and smart features, though reliability concerns overshadow these positives
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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255 Reviews

Appydaze
1 (9,999)

2025-01-22

1 (9,999)
Would definetly not recommend this product or Samsung, product purchased 17/03/2024 so just 10 months old, recently notices the coating on the top of the door cracking, contacted Samsung as product under 3 year warrenty to be informed this is not covered under the warrenty even though this was viewed via video but if I wanted an engineer visit I would have to pay to which I agreed, however Samsung for whatever reason have also cancelled this without any explanation, bad customer service & warrenty not worth the paper it's printed on. I always had Panasonic combi microwaves without any issues whatsoever will never puechase another Samsung product as cannot be trusted.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Lucas666
1 (9,999)

2023-12-04

Bedworth

1 (9,999)
Star button don’t work after 1year. Please avoid. Samsung recommended cleaning soap water. Chip on motherboard dead. Half of price cost of part plus engineers pay
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-05

CX

Thank you for your feedback, Lucas, and while we do understand your frustration, we do assure you that we design all of our products to provide a lengthy and reliable service, but we do regret seeing that this has not been your experience. We hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Photo1
1 (9,999)

2019-12-02

1 (9,999)
NOT RECOMMENDED. I don't normally leave reviews, but I'm afraid this microwave oven has such poor reliability I decided to leave one. I have had 3 of these, the first one failed after 6months.The replacement failed completely after just 3 months then I replaced with a Panasonic which is still working perfectly. The 3rd one was a gift for my son and that has just similarly failed after 18months. Samsung service very unhelpful want £90 just for call out ! Samsung make some fine products of which I own a number of, but I'm afraid this microwave is not one of them. Interesting that I purchased at £200 and the price has now dropped to £129 ???
Helpful?

Features

4 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2019-12-05

Samsung Support

We're sorry to see that you have had some issues with your microwave. We want you to have the best service from us and enjoy our products, so we're disappointed that this hasn't been the case on this occasion. If you need more help or information from our Customer Support Teams, they will be more than happy to help. Drop us a message on social media or give us a call on 0333 000 0333. ^EM at Samsung Support

Gwenny33
1 (9,999)

2023-11-25

Edinburgh

1 (9,999)
Total waste of money. My previous £50 microwave lasted 5 years and this one only 1 1/2 years Missing part on the display like few other reporting it, start button temperamental. Dial doing what it wants. Can not valid program and can't choose temperature because of it. I registered it with Samsung but they still want to charge me £55+vat fora technician to come and see what's wrong. This is a joke. So disappointed. I bought Samsung as I trusted the brand will never do this mistake again. I will make sure to post it every I can to warn people as it is a lot of money to be wasted ( paid £200 ).
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-26

CX

We appreciate you taking the time to share your feedback on our Easy View™ Convection Microwave, Gwenny. We're sorry to learn you're experiencing an issue with the Start button and dial. Our products are expertly crafted to provide reliable and stable performance, so this certainly isn't the function we'd expect. We understand you've been in touch with our Support Teams, who have confirmed there would be a charge to repair your appliance. We offer a 12-month standard warranty on our microwaves from the date of purchase, meaning any repairs outside this period would incur a cost. Our skilled engineers are expertly trained to get your appliance back to its optimal performance in cases where issues might occur, so we do recommend proceeding with the repair. If you'd like assistance with arranging the repair or have any additional concerns, our Support Teams are here to help. You can find our contact methods and operating times here on our website: https://bit.ly/SamsungUK-Support We appreciate your understanding as we work towards resolving this matter for you. ^AP at Samsung Support

Lance38
1 (9,999)

2019-09-24

1 (9,999)
Having many Samsung products from televisions, soundbars, washing machines I decided to get this microwave over the well-respected company starting with a "P" that makes microwaves. This microwave does what I need it to do when I can get the microwave to start but surely how in the world can the stop occasionally fails and start buttons fail so easily in 15 months. This is not the quality that I expect from Samsung and after talking to the inept and rude customer resolution person Jasmine and her condescending chat about the whole subject and refusing to listen to the previous call where the adviser stated that they would send someone to repair the microwave this rude person now states "no you are paying and I’m not listening to the call" Amazing how this person works for Samsung. This microwave is used in a home enviroment on a daily basis to heat up food mainly and cooks the odd chicken dippers and chips effortlessly and NOW I struggle to get the buttons working to the point it can take numerous attempts for anything to work.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2019-09-25

Samsung Support

We're sorry to see you haven't had the best experience with your microwave, Lance. A member of our Customer Solutions Team will be calling you back to discuss this further. Thank you for taking the the time to leave a review. ^EM at Samsung Support

chevvies
5 (9,999)

2021-07-17

Durham City

5 (9,999)
I haven't used all of the automated/defrost features, but I have made cheese scones, banana bread, large Carbonnade and Lasagne dishes, roast turkey, cheese on toast, microwave cooking etc.., all excellent, (though after 40 years of catering industry experience I'm really not sure about the 'easy-clean' facility). My only caveat would be to make sure you register for the 3 year warranty, my start button has been flaky but after 3 call outs with Blizzard, Samsung's appointed repairers, I'm hoping it's now been resolved, the Blizzard engineers have been superb and amenable though. Don't let this deter you from what is an excellent device :).
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-07-19

Samsung Support

Thanks for the five-star feedback! We're absolutely delighted to read that you are enjoying the versatility of this incredible microwave and had a positive experience with our authorised repair partners. We're certain you're going to enjoy cooking some spectacular dishes for many years to come! ^CR at Samsung Support

Bgidley
1 (9,999)

2022-12-25

Herefordshire

1 (9,999)
Was quite happy with this for first 18months but then it started breaking. Currently - on the display some of it is no longer backlit - The start button used to do 30 seconds of microwave on first press, now it does it about 30% of the time (oddly enough mainly in mornings) - The Slim fry button used to be selectable directly, but for some reason you now have to press another program first, then change it to slim fry. Most of this happened just after warrenty expired. Harms my view of Samsung as a brand. I can see others on these reviews have same issues appears to be a design fault.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-26

Samsung Support

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are experiencing difficulty with your Easy View Microwave Oven. Although your microwave may be out of the warranty period, our Home Appliance Specialists will still be able to provide you with support. We recommend contacting them directly so they can discuss the issues you have described in more detail. Once they know more, they will be able to provide troubleshooting steps and find a solution. You can find our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

STaylor
1 (9,999)

2023-08-28

Gorleston

1 (9,999)
Faulty start button operation and display segments missing. Many reviews here with this same issue. I can understand that what ever we buy can develop a fault but in this case it appears to be an inherent manufacturing defect, what is worrying is that Samsung have given no indication that they have resolved the issues with this model or made allowance for it by offering a free repair or replacement to those customers outside of the guarantee period. So, I came here to buy a robot vacuum, not leave a review but having seen that others have had the same problem with this microwave and the lack of redress from Samsung, I will not be buying anything more bearing the Samsung name.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-29

Samsung Support

Thank you very much for sharing your feedback with us. We are very sorry to read that you are unhappy with your microwave and that you have been experiencing a fault and issues with the display since purchasing it. We care deeply that our customers do not experience any issues with their products, and we would like to discuss this with you in more detail. With more detail regarding the problems you are having with the microwave, we are confident we can help and ensure a permanent solution is found. Please get in touch with our Home Appliance Specialists directly. You can find all our contact methods and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

1ndy
3 (9,999)

2020-07-11

3 (9,999)
It is OK as a microwave but the additional features were not all as advertised. The slim fry only toasts the top of the chips and doesn't cook them properly. I have tried several types of potatoes, different oils and followed the instructions completely, made changes etc. Still the chips are very disappointing - even the children don't like them and they enjoy chips as a treat now and again. The dough rises for bread setting and it cooks a chicken quickly but feel it was a lot of money for an extra that doesn't work properly. I only recommend it as it has a few
I recommended this product.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Ck94
1 (9,999)

2024-05-08

1 (9,999)
Do not buy! Bought this microwave 2 years ago, barely used it so not overworked it, screen glitches and start button no longer works, ridiculous from Samsung, especially for the price
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-05-10

Samsung UK Reviews Team

We regret seeing that you've been having these issues with your Convection Microwave Oven, so if you have not done so already, we'd recommend speaking to our Customer Support team so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening times by following this link: https://spr.ly/6427jvz4l ^DB at Samsung Support

Lee F
1 (9,999)

2024-08-23

North West

1 (9,999)
Very disappointed: Bought this combination oven in Feb 2021 and was a delight to use and cooked lovely s well as looked nice as I bought it in White. Has now just totally stopped working. Display started showing faults a few months ago as other people have mentioned in thier reviews. Exactly same issues as other people. A real shame. I phoned Samsung and was simply told it was out of warranty, told it only had 1 years warranty though I’d registered it for 3 years extended. Very disappointed as was not fit for purpose to last just over the 3 years. They simply recommended a local repair company. A real shame because I would rate its use as being really easy and great looking product. Would I buy another , not so sure now as I paid a premium price for what I thought be a premium product. I thought it would last longer than it has done.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
JB52
4 (9,999)

2020-06-22

4 (9,999)
We like this, which replaced our previous combination microwave. But the instruction book is very poor & confusing. Our previous Sharp model had a very comprehensive instruction book and a recipe book too. This one lacks any real help as to what functions do what - eg Sensor setting, what it is, how long it takes, what it uses (microwave, oven, grill, combination). This is the same with other features such as Slim Fry. Proper instructions would make this a great microwave and 5 stars!!
I recommended this product.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
LeeVeeKay
3 (9,999)

2022-04-16

London

3 (9,999)
I actually lovedthis little gadget when it worked well. Looked great, worked great until it got noisier and noisier and then no longer cooked my food on hotblast and grill. Bought in March 2020 and in March 2022 those two features stopped working and now im only using the microwave feature. I had live chat with one of your team who said it only had 1 year warranty. I thought it was 2! They went through troubleshooting and advised I get an engineer. Too bad the engineer cost for me to pay will be too expensive. I’d rather buy new item. I am very disappointed that Samsung had made a product with less than 2 year lifespan. Sadly, I may have to find a new Brand.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-18

Samsung Support

Thank you for taking the time to share with us this review about your Easy View Convection Microwave Oven, Lee. We are very sorry to see that the hotblast and grill features stopped working since you purchased it in 2020 and we appreciate your frustration. Although it is true that any repair outside the 12-month manufacturing warranty would be chargeable, our engineers would make sure to bring your microwave back to its prestigious condition and fully working so you can continue enjoying the amazing cooking features it offers. We appreciate that you have already contacted our colleagues who advised you that a repair would be necessary and, if you have any further questions about our repair options, please feel free to get in touch with them. You can also contact your closest Support Centre who will also be happy to help. You can find your closest one here: http://bit.ly/SamsungSupportCentre We will make sure to take your feedback on board and to pass it on to our relevant department. We also hope that this won't discourage you from exploring any of our ranges again at any point in the future. ^CL at Samsung Support

Mikedes
1 (9,999)

2023-04-13

Paignton

1 (9,999)
We love it but so unreliable we are on our fourth, 1st one after 9 months the rotary controller became less and less responsive and flaky. John Lewis replaced it but the replacement made a strange noise out of the box so replaced again, the next one the rotary control started to become unresponsive within a year just as the first one had done so JL replaced it yet again. After 3 months the current one started to shut down and the display went blank. This happens every couple of weeks or so requiring us to turn the power off and back on which gets it going again and its still not a year old, we don't even bother to set the clock anymore. We really love this machine which is why we are putting up with the problem in spite of the intermittent shut downs as everything else is currently working as it should. We would send it back but an intermittent problem like this would probably be hard to find and we cant afford to be without it for any length of time. What a shame such a great machine is so seriously flawed.
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Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-14

Samsung Support

We are disheartened to see that you experienced a series of different issues with our Easy View™ Convection Microwave Oven with HotBlast™ Technology products, Mikedes. We also understand that, after three months of use, the microwave you currently own shuts down intermittently with the display going blank. We would love to offer you full support with this so you can make the most of your microwave and its incredible cooking features. Sometimes the microwave will turn itself off if the temperature is registered as too hot and unsafe for use. After a short while, does the microwave switch itself back on and start working again? If so, the powering off may be caused by the microwave overheating and unable to cool off. Please make sure the microwave is placed on a flat level surface. There should be at least 10cm (4 inches) of space behind and to both sides of the microwave, with 20cm (8 inches) of space above it. We also recommend changing the fuse of the microwave as this can fix the type of issue you are experiencing. To do this, please follow these steps: 1. Access the fuse by carefully removing the cover of the plug. Depending on the plug, this may require a screwdriver. 2. Once you have exposed the fuse, remove it from the fuse holder. 3. Replace it with a new fuse which has the same amp rating as the one currently in the plug. For example, replace a 13A fuse with another 13A fuse. 4. Secure the plug cover back into place. If you are still experiencing issues with your microwave, which is still within its 12-month warranty if it was purchased new less than one year ago, please don't hesitate to contact our knowledgeable Support Teams who will be able to offer you full support with this. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our appliances, including our microwaves, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and performance. ^CL at Samsung Support

Chas77
1 (9,999)

2025-02-09

Hampshire

1 (9,999)
I've always been a fan of Samsung products, but that ended about 18 months after I bought this combi oven. After about 14 months the LED display stopped showing some segments - sometimes they would come on, but others would go out. Shortly after some of the buttons would stop working (again, rather randomly). I looked up all the usual fixes online and they suggested things like unplugging from the mains for a while, or various button press combinations. None worked. There are quite a few comments online about this being a well know circuit board problem with the product. Do not buy.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Lynn D
1 (9,999)

2022-12-04

Northern Ireland

1 (9,999)
Having researched the microwaves at the time I was impressed by all the features this microwave was supposed to have. Considering i hardly used the microwave After a short length of time the clock /numbers were not visible and could.not use the microwave to use 900 Watts. With lockdown I waited to contact Samsung but even with everything being closed they were basically unhelpful and offered no assistance. Now the start button does not work at all so I'm left with a microwave that cost nearly £300 that isn't even working. Very disappointed.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-05

Samsung Support

We are very sorry to see that your Easy View™ Convection Microwave Oven with HotBlast™ Technology has stopped working, Lynn. We would love for you to be able to make the most of the incredible features and cooking power of this appliance now. Although we appreciate that you contacted one of our Support Teams during lockdown, we recommend getting in touch with our colleagues again who will offer you full support with this and, if necessary, assist you with booking a repair. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Astolfo
1 (9,999)

2023-08-04

Buckinghamshire

1 (9,999)
My previous Samsung combi microwave lasted more than 15 years. This one started having faulty display segments and erratic controls after two years. The behaviour is similar to that described by other reviewers. Luckily, for now, the plain microwave function is still operational, but other features are hit-and-miss. I liked the oven while it worked, but now it is a source of regret and frustration. Sometimes I wonder if it is even safe to have a microwave oven with unreliable electronics. I contacted Customer Support and they offered a discount on a future purchase.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-08

Samsung Support

While we're pleased to see that you are still able to use your Easy View Convection Microwave Oven, we do regret seeing that it has developed some faults, and that our Customer Support team has been unable to resolve them for you. We are pleased to see that they have offered a discount to you, to make it a little easier should you eventually have to replace this model, so we hope that this experience does not discourage you from exploring our range again in the future. ^DB at Samsung Support

JoelB
1 (9,999)

2023-09-10

London

1 (9,999)
After about 18 months 2 years many of the buttons stopped working. We had to try restarting it or pressing some buttons in a particular order to get it to work. Now the buttons are totally not working. This is an awful awful microwave. Having now seen all the other reviews it seems patently clear there is some sort of inherent problem with the electronics/PCU. It's not acceptable that so many of us have had to put up with this fail and no doubt all after the standard 1 year warranty has expired. Maybe worth complaining to Trading Standards or reporting to Which?
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-11

CX

Thank you for your feedback, Joel, although we do regret seeing that you have had this issue with your Convection Microwave Oven. We do design all of our products to provide a lengthy and reliable service, but we can understand your frustration if this has not been your experience. We'd recommend speaking to our Customer Support team, so that they can look into any available solutions for you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

Westender
1 (9,999)

2023-11-05

1 (9,999)
It’s the worst, and probably the last Samsung micro I’ll own of many in 25 years. Instructions heavily weighted to USA market. In an effort to cover smaller kitchens the interior space is heavily restricted- little clearance between for example crisping tray and walls causing arcing with in any micro inclusive programme. Lack of “indentations” in glass tray to help centre racks and any items on them. Almost impossible to accurately place crisper plate in centre of high rack / thus hitting walls. Internal height is an issue- for example you cannot heat ready rice or soup containers/packs on a plate on the turntable without hitting the grill. And to add insult to injury many programmes are gradually failing as the warranty expires. Bye bye Samsung
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

2 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-11-06

CX

Thank you for taking the time to share your feedback on our Easy View Microwave. We're sorry to hear you're disappointed with the design and are encountering issues with certain programmes. We've designed this microwave with a range of cooking needs and kitchen sizes in mind, however, we understand the interior space hasn't met your expectations. Rest assured your feedback has been taken on board, and we'll use this to drive improvements in our technology in the future. As for the issue you're experiencing with the accessories that came with your microwave and the programs, we recommend reaching out to our experts in our Home Appliance Team. Our colleagues will provide support on getting the most out of your appliance and its features, as well as run through troubleshooting to resolve any issues you may be facing. You can find their contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support

Andy6666
1 (9,999)

2026-05-10

Nottingham

1 (9,999)
I've owned this oven for approx 2 years. I bought it because I needed an oven with air-fryer style functionality as well as the other fucntions. I've had several problems with the start button not working over the years. It usually stops working for about 3 days before resurrecting from the dead, however the latest failure seems to be permanent. Looks like most of the negative reviews are about the same problem, so why, Samsung, is this product such shoddy quality? Looked into a repair but you want to charge £169 for an oven that is now on sale for less than £130. I do not recommend and will have to look at alternative brands for a replacement.
Helpful?
Response from Samsung:
2026-05-11

Samsung

We're sorry to hear that you've been experiencing an issue with the Start button on your Combi Microwave Oven, Andy. We'd love to assist you with this and get your oven back up and running. We initially recommend checking that the Child Lock feature isn't active. If it's active, please turn it off by pressing and holding the Stop/Cancel button, or the Child lock button if labelled, for 3 to 5 seconds until you hear a beep. A power cycle is great for resetting and refreshing the systems, and you can do this by unplugging the oven from the wall socket and waiting a few minutes before plugging it back in. If the issue persists, please contact our friendly Support Teams who can go through more steps with you. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful. ^EW at Samsung Support

Bobby
5 (9,999)

2023-04-22

Wisewood, SHEFFIELD.

5 (9,999)
A great microwave with plenty of features, made some nice scones and sausage rolls using the hot blast mode. Stewed some rhubarb plus some other food using the microwave mode.,
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
MarkosZ
1 (9,999)

2023-11-23

London

1 (9,999)
As the title says this would have been an excellent appliance if it was built to last but apparently that's not the case with this product. I experienced the same issues as most with the digital display not working and therefore the microwave stopped working which apparently seems like a known issue to Samsung. Mine stopped working shortly after 2 years and upon contacting customer care they advised me to have it checked by an expert who asked for £130 just to have a look at it and obviously more for spare parts and labour which feels like a joke as the product costed less than that. So basically it would be cheaper to buy a new one than servicing the old one. I would expect it to last longer for the price. Very disappointing.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-25

CX

Thank you for your feedback Markos, and while we can understand your frustration that you have had this issue with your Convection Microwave oven, we do assure you that we design all of our products to provide a lengthy and reliable service. Our Customer Support team are always happy to help, but it is correct that once one of our products is out of warranty then any repairs would be chargeable. We can understand your decision to not go ahead with an inspection and repair on this occasion, and do hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Richy33
3 (9,999)

2023-04-07

Hampshire

3 (9,999)
Great potential, but I do wish it came with a recipie book. It has a lot of features, but I still can't find the best way of doing a crispy skinned jacket potato. It doesn't actually come with an example cookbook, you are given a link to download and print one yourself from Samsung. But as I say, it doesn't have a jacket potato in the book. One thing I don't like is that you have to pull the door open. If the unit is positioned on a smooth surface the pulling action pulls the microwave towards you. I find I have to use my other hand to keep it in place while pulling the door with the other hand. A push button door release would be much better.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-04-08

Samsung Support

Thank you for your feedback regarding your Easy View Convection Microwave Oven, Richy, although we do regret to see that it's not capable of providing you with all of the settings that you were hoping for. While there are number of potato dishes available to be prepared with the microwave, we can confirm that jacket potatoes is not amongst them. We do want to make sure that we're always providing our customers with everything that they'd want, so we'll be happy to take on board your feedback regarding this, and the addition of a release mechanism for the door. ^DB at Samsung Support

xkatiex
2 (9,999)

2022-09-12

York uk

2 (9,999)
I really loved this microwave, until 2 years down the line the microwave feature decided to stop generating heat. I have many other Samsung home appliances so naturally, since I had no issue with those, purchased this. I registered warranty but apparently I have no cover despite stating 3 years and months down the line customer service never did call me back to support me with my faulty appliance. I have lost so much faith now in repurchasing another Samsung product which greatly saddens me
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-09-13

Samsung Support

It's always good to see when a customer is a fan of one of our products, and our brand in general, so we do regret to see that your fondness for what we produce has been reduced due to the issues that you've been having with two different models of this microwave. We do value all of our customers, so we would like to keep you exploring our ranges for a long time to come. We do recommend keeping in touch with our Customer Support team, so they can continue to look into resolutions with you, especially regarding the extended warranty you believe you have. We do hope that a satisfactory resolution can be found, and that you're back to loving everything this microwave can do for improving how you prepare healthy and tasty meal options. ^DB at Samsung Support

NS81
1 (9,999)

2023-12-24

London

1 (9,999)
I bought 2 of these microwave ovens - 1 for my mother and 1 for myself. Both of these ovens had a problem with the LCD display which would intermittently not light up a digit (after warranty of course). My mother's turndial eventually stopped working after 2 years rendering it useless. My stop.button has just stopped working after 3 years again rendering it useless. Interestingly a family member has a similar Samsung oven which also has the same problem with the LCD display. A fundamental problem I think. Samsung, maybe stick to making phones.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-26

CX

Thank you very much for raising this issue with us. We are sorry to read that the two Easy View Ovens you purchased have developed faults with the display, Stop button and turntable. Although your ovens may be out of the warranty period, we do still provide a wide range of support and repair options. To discuss these in more detail, please do not hesitate to contact our Home Appliance Specialists. You can find all our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Pharmacychris22
1 (9,999)

2023-09-21

West Yorkshire

1 (9,999)
This microwave worked 'fine' for a while until it was just past its warranty period. After this, just like many many other reviewers, the buttons just stopped working and the display became faulty. We can manage with a slightly faulty display bit now the buttons have stopped, there is no way to use any functions of the microwave. It appears this is a manufacturing fault on the unit and surely Samsung are aware of this. Having contacted them they are totally unwilling to help and are trying to charge for an engineer visit to give a quote to fix it! Surely they should be replacing these units that are not fit for purpose free of charge having spent a large amount for a microwave that stops working after 2 years.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-22

CX

While do understand your frustration that your Easy View Convection Microwave has developed an issue with the buttons, we do assure you that we design all of our products to provide a lengthy and reliable service, and that there are no known faults with this model. It is regrettable to see that this is not the experience that you have had, but we would still encourage you to keep in touch with our Customer Support team, as we would like to get your microwave back to perfect working order, and offering you diverse ways to prepare your meals. ^DB at Samsung Support

uselessoldman
1 (9,999)

2023-07-11

Leeds

1 (9,999)
Bought mine 12/2019 lasted 6 months and the magneton went. Thankfully fixed under warranty (3 yrs) and engineer said it was EXTREMELY rare? Worked fine until 7/2023 and guess what? The magnetron has gone again. Quote of £200 including £99 to collect and time and parts to repair, that is MORE than I paid for it. Thankfully bought another working on eBay for £12.50 !! and to be honest THAT IS ALL ITS WORTH. Magnetron supposed to last 2000 hours 7/8 years normal use MINE had very light use and neither magnetron lasted more than 200 hours coincidence I do not think so !!!
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-14

Samsung Support

Thank you for taking the time to share with us this review about your experience with the Easy View™ Convection Microwave Oven. We are very sorry to see that you experienced an issue with the magneton part first in 2019, when the device was repaired under warranty, and then this month when the device is out of warranty. We also appreciate that you contacted our Support Teams recently to receive assistance with your microwave, and that you were not happy with the repair and collection fees given. Finally, we understand that you decided to purchase the same model on eBay as you wished to not proceed with repairing the old unit. Although we understand that this situation is not ideal, we would like to reassure you that all our microwaves, their components and parts go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. Nevertheless, from our end, we will make sure to pass this feedback on to our relevant department so we can use it to improve our future products and technology. ^CL at Samsung Support

Judyu56
3 (9,999)

2026-01-10

Stafford staffordshire

3 (9,999)
Have found day to day use ok paid £220 and took extra 3yrs cover glad i did as have had it just over 2yrs and the keypad and digital display are now faulty. Have taken it back to currys and if its not back within the week can claim a voucher for what i paid to get a new microwave. Ive always bought samsung in the past where possible when microwaves first czme on to the market samsung was my very first microwave but must say they are not as good now as they used to be for the price paid. If i end up with the voucher will be trying another brand
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Helpful?

Features

5 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-01-10

CX

We are disheartened to see you are having issues with your microwave, Judy. We work very hard to make sure all of our products are made with high standard materials as our customers deserve the best! Furthermore, we know you'll get this back to perfect working order in no time, and if you need us for anything, our helpful Support Teams are on hand to help as we'd hate to see you part ways with us. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

JeremyE
1 (9,999)

2024-11-08

Warwickshire

1 (9,999)
All these 1 star reviews are true. Customer Services waste of time. Tried calling 3 times, each time it connects to someone who just hangs up. No doubt fed up of the same anticipated conversation. Product becomes faulty after circa 18 months. Wouldn't turn off or stop, and display now become faulty too. Thankfully, we have a skip on the drive. Which is the best place for it.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Perkster24
1 (9,999)

2023-08-05

Maidstone, Kent

1 (9,999)
I thought there was something wrong with the unit early on (< 1 year) when every now and again, despite going through the motions, it failed to heat things. I put it down to me hitting a wrong button. Then the display started losing led's. Then, as others have mentioned it wouldn't cook past 10 minutes. Then certain buttons stopped working altogether. Today it finally gave up the ghost. I thought about getting another one, (as I liked the features), but came across all the poor reviews on here. Think I'll swerve that idea then.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-07

Samsung Support

We regret seeing that you have had the issues that you have described with your Easy View Convection Microwave Oven, and we can certainly understand your frustration. If you do still have the oven the we would recommend speaking to our Customer Support team so that they can go through all available solutions with you to correct these issues, and get it back to providing you with everything that you bought it for. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact. We hope that this experience does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Ossprey
1 (9,999)

2021-08-12

Greater London

1 (9,999)
After 1 year of use the turntable motor stopped working, and samsung refused to repair it. I replaced it with a new unit. Now a further 12 months further on the microwave refuses to even start, and appears to have a major controller board issue. Horribly built for such an expensive microwave.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

1 (9,999)
WM00
1 (9,999)

2023-09-27

West mids

1 (9,999)
I have had this microwave just over 12 months and the tempremental keypad now has certain buttons not working most annoying being the start button. First a few mode selects seemed to not always respond unless stop was pressed first thinking this was the sequence needed to change mode but now at least half do not work. This is not what I expect from a samsung product, it is not a heavly used product in our house which adds to the disapoinment in this product.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-28

CX

We are sorry to read that certain buttons on your Easy View™ Convection Microwave Oven, including the Start button, do not always respond when you press them. We also understand that you purchased the unit just over 12 months ago, and that this situation is not ideal. There can be several reasons as to why the buttons on the display work intermittently, and we recommend following this link shared from our colleagues abroad, where you will find a comprehensive guide on how to troubleshoot this issue: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you need more support, please don't hesitate to get in touch with our Home Appliances experts who will be ready to assist you further with this. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here https://bit.ly/SamsungUKSupport ^CL at Samsung Support

GazG
4 (9,999)

2019-02-07

4 (9,999)
Moving on from another well known brand starting with Pan and ending in sonic which I had for 5 years, I decided to try a different brand and buy a black one. Although the microwave capacity is 28L compared to my previous 27L, this Sammy is extremely big in depth and takes up an awful lot of worktop space. The build quality could be better also..you press the top of the oven and it pings in and out like cheap tin. However, I get great cooking results from this oven and I use the Hot Blast feature most of the time for pies and pizza etc. I am yet to try the air frying but I am hoping its good enough for me to retire the Actifry. I would recommend this oven, it's bit overkill for me as a single person but you will save time and money by not preheating the main oven and get good results.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2019-02-11

Samsung Support

It's great to hear that you are getting on so well with your new microwave! With our new HotBlast Technology, powerful hot air is blown through multiple air-holes directly onto the food, so it’s cooked evenly with a crispy outside, but juicy inside. Thanks for your feedback and review. ^DB at Samsung Support

thatcharlie
1 (9,999)

2022-03-03

Hampshire

1 (9,999)
I have many Samsung products, phones, fridge, TV, tablets, SSD drives, etc, etc. I made the mistake of trusting the Samsung brand when I bought this worthless trash as a gift. I cannot stress enough the utter cheapness and nastiness of this contraption despite Samsung trying to dress it up as a quality product. A little research which show you that it WILL stop working within 36 months of purchase, probably much sooner. When I say stop working, I mean the buttons will no longer function correctly. Without rhyme or reason, some will function, then won't. One day it will work, then another it won't. If you enjoy a lottery style cooking experience, then buy this. The vast number of complaints across various renowned retailers regarding the same issue os staggering, and the complete refusal by Samsung to honour their product lifecycle is just appalling. I've learned my lesson, and will never buy another Samsung microwave again. Utterly disappointed and embarrassed as this was a gift.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-03-04

Samsung Support

We are deeply sorry to see that you experienced this issue with the Convection Microwave Oven with HotBlast, Charlie. This is certainly not the experience we would want our customers to have, and we would like to assist you with sorting everything out so you can enjoy this appliance and all the amazing features it offers. Please do contact one of our Support Teams who will be able to assist you with great troubleshooting steps and, if necessary, with flexible repair options. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support We hope this will not discourage you from exploring our range in the future and we will make sure to take your feedback on board and pass it on to our engineers. ^CL at Samsung Support

AlexP2020
1 (9,999)

2020-09-27

1 (9,999)
It’s a modern and smart microwave with plenty of handy features. Unfortunately, just out of the original warranty, 2 years, the buttons started to play up, the start button no longer works, so it mades it useless! Other buttons, like Microwave, which I never used, is also non responsive, etc. They now sell this model with 3 years warranty, which I find very unfair, as Customer Service says my original warranty expired after 2 years. Very disappointed.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Oli92
1 (9,999)

2021-07-27

West mids

1 (9,999)
Buttons on microwave no longer work as they should, developed problems after 18 months, had a Panasonic microwave before which was far superior. My advice steer clear of this product
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
NickHa
1 (9,999)

2023-01-08

Emsworth

1 (9,999)
Good features on paper & looks good. Was ok to use while it lasted (the combi/hot blast was more of a grill feature.. annoying when I paid extra for oven functionality). The real issue is quality/longevity. I don't actually use it that often, but within 15 months the controls started acting oddly, and within 3 years the start/stop buttons don't work & it's ready for the bin. A common issue with this model - it only lasts a year in some cases. Buy a cheaper (& more reliable) brand.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-09

Samsung Support

We are very sorry to read that you feel this way about the quality of the Easy View™ Convection Microwave Oven with HotBlast™ Technology, Nick. At the time of manufacturing, all our products go through a series of rigorous tests to ensure that the final product is up to our very high standards of durability and performance. We strongly recommend contacting your closest Samsung Support Centre who will be able to locate your closest engineer who can come to inspect the microwave and, if needed, repair it. You can find your closest one here: http://bit.ly/SamsungSupportCentre If you have any type of queries about this, one of our Support Teams will also be happy to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

I Jenkins
1 (9,999)

2023-12-12

East Sussex

1 (9,999)
If you want to replace the machine after only two years - this is the unit for you Cant start - even thought its on fault with the timer same as everyone else Ring Samsung - they will send you a discount voucher for 15% of a new one (!!!!!!!!!!!!!!!) Dont waste your £££££!
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-13

CX

We are sorry to read that you experienced an issue with your Easy View™ Convection Microwave Oven affecting the timer function after two years of use, Jenkins. It is also our understanding that you have contacted our Support Teams to be assisted with this and that, although the outcome didn't meet your expectations, you were offered a voucher towards a new appliance. While we appreciate that this situation is not ideal, we would like to reassure you that all our appliances, including this microwave, are thoroughly tested at the time of manufacturing to ensure they meet our highest standards of durability and performance. We hope this won’t discourage you from exploring our range in the future and that we'll be able to delight you again with our future technology. ^CL at Samsung Support

Kathleena
2 (9,999)

2022-08-31

London

2 (9,999)
It started out a great microwave, although a little complicated to follow all the instructions. However after 2 years the machine has decided to stop working. The start button has stopped working as has the stop/cancel. Seems like a design fault but now I have to buy a new one, I thought these things last at least 10 years - my others have....
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-01

Samsung Support

This is not what we like to see, Kathleena, so thank you for bringing this to our attention. We do design all of our products to provide a long-lasting service, but we regret to see that this has not been your experience. If you have not done so already, then we'd recommend speaking to our Customer Support team, so they can discuss any available options. You can find details for all the different ways to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

Presnalsjp
5 (9,999)

2019-07-17

5 (9,999)
This microwave is one of many in the same series. It has many useful features, (although my model is missing the Sensor - which might have been useful). The microwave works well and is fast. The grill does a good job. The Hot Blast (convection) feature is just like a fast oven - cooks and browns well. The Slim Fry feature is useful, and really does seem to fry food! Other features are available - but I've not got round to all of them yet. One useful feature, is the ability to stop the glass turntable from turning round, to allow cooking of many different sizes of food items. And I like the inclusion of a round, coated metal pan - which is useful for grilling, oven use and frying. And, when you register your microwave with Samsung, you get a guarantee lasting up to 3 years - which gives you piece of mind. Overall this is a full-featured microwave, which also looks good!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2019-07-18

Samsung Support

You have perfectly summed up what is amazing about this microwave! It beams modern, fast technology and is a stylish addition to your kitchen. You will come away with perfectly cooked dishes, and afterwards it's so easy to clean thanks to the antibacterial Ceramic Enamel Interior! ^EM at Samsung Support

mad2
1 (9,999)

2024-01-09

London

1 (9,999)
Awful. Do not buy! Has broken down twice within 2 years with the same problem - start button stops working and Microwave will not start. Samsung not taking responsibility and offering a recall or replacement for alternative for what they know is an technical fault with all of these microwaves is shameful. I fully expect some Samsung support representative will reply here with some rubbish about cleaning or turning it off and on again or calling out support. It wont permanently resolve the issue with is a problem with the control board. You can buy replacement control boards online and fit without too much difficulty but even those are expensive. Given that part will fail again, you'll be better to buy a new Microwave if Samsung don't replace it. If you buy this, don't expect it to last more than 1-2 years. Buy another brand. I wont be buying Samsung products ever again. Find another brand.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Cjsc
1 (9,999)

2022-01-26

Altrincham

1 (9,999)
Great size microwave with good features. Unfortunately after only 18 months the power defrost button stopped working. This was not too bad as I could still defrost without using this. However, now the start button is intermittently not working as well. The microwave is only 25 months old. I would've expected a decent quality microwave to last approx 8 years, not 2! Very very disappointing.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-01-27

Samsung Support

We're sorry to see that you're having a problem with the start and defrost buttons on your microwave. This isn't the experience we'd expect, and we'd love to get it sorted so that you can continue to enjoy your microwave as we intended! Get in touch with us, and we can look into this further with you. All our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Crazy Diamond 2
1 (9,999)

2021-04-09

1 (9,999)
The fancy auto cook features are a waste of time. The chip cook feature is great if you like soggy chips. Jacket potatoes come out as if they have been hit by a lorry. Time selector failed so it's very difficult to use now. Less than 2 years old. Wouldn't recommend or buy another. Only good thing is that it reheats quite well
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Bec2
1 (9,999)

2023-11-20

London

1 (9,999)
Loved this microwave so much I was came here to buy another one. I thought I was just unlucky the microwave stopped working after 2 years. The reviews here indicate this is not the case and Samsung are aware there are multiple people experiencing the same exact same problem I have with the display pad and buttons not working, but do nothing - shameful. Other than this major problem it's a great machine with awesome features. Just a shame the main requirement of the machine is missing - that of it working!!
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-21

CX

Thank you for taking the time to share your feedback with us, Bec. We are very sorry to read that you have experienced an issue with the display pad of your microwave oven. We are keen to ensure this is resolved as quickly as possible, so you can continue to enjoy the features of this wonderful appliance. Please get in touch with our Home Appliance Specialists directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

TedDerksen
1 (9,999)

2022-08-26

1 (9,999)
Had to replace first one within a few months only to have second one last just long enough for the warranty to expire. These microwaves work well when they work but they all die within 2 year so don't waste your money and get something else....
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-08-30

Samsung Support

We regret to see that you've had these issues with the two models of this microwave that you've had, Ted. We do assure you that design all of our products to provide a lengthy and reliable service, so can certainly understand your frustration if this has not been your experience, and hope that this does not discourage you from purchasing from any of our ranges again in the future. ^DB at Samsung Support

phil97
1 (9,999)

2024-06-02

1 (9,999)
Bought in Aug 2020, cannot use any of the functions now. Some of the buttons don't work, one of the segments on the display is faulty, cannot start microwaving anymore after the microwave would refuse to start past a 10 minute timer about a year ago. Appears to be a common design fault on not just this microwave, but other microwaves. Look online. Father had similar model, his panel died in same way also. Out of warranty now, and was offered a voucher on a new microwave or a number for authorised repair. Repair looks like it will cost a substantial amount of money to the point I may as well buy a new microwave. I will be buying a new microwave, but it will not be a Samsung microwave. Extremely disappointed, to the point I do not think I will be buying any Samsung appliances at all in future.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-06-03

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are very sorry to read that your microwave oven has developed a fault. This is certainly not what we expect from our appliances, and will of course take your insight on board. Should you change your mind about a repair or voucher, please do not hesitate to get in touch with our team, who will be happy to discuss repair options or provide you with advice on which one of our microwaves will suit your needs the best. You can find all our contact methods and their operating hours here: https://spr.ly/6429eLFRt. ^CR at Samsung Support

TAshley
2 (9,999)

2022-08-09

Huddersfield

2 (9,999)
The first one I got was faulty, the case was distorted so it only sat on 3 feet so I had the problem of swapping it by taking the old one back to the collection point and then going for the new one almost 2 weeks later. I've not used the new one much yet but immediately had a problem with it sliding on my shiny granite worktop when I try to open it. The feet are hard plastic, why isn't there a rubber pad on them, has nobody at Samsung got sense to think of that? The next problem was that I'd just set the clock, then accidentally pressed the rotary knob, which reset the clock - annoying! I'm also disappointed that the light is a filament bulb - why not LED lighting? I know the power use won't be high but it's not customer replaceable, so when it fails it means a sevice call! There's not much benefit having an easy view door if it's dark inside. All in all not a great start.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-08-30

Samsung Support

We regret to see that you had the issued you've described with the first model that you received for this microwave, and can certainly understand your frustration. While we would be unable to make any alterations to the design of the microwave at this stage, we would be happy to take on board your feedback regarding your dissatisfaction with the feet, the knob, and the internal lights, so we can keep on providing our customers that they could want or need. The Easy View Convection Microwave does offer a wide of range or ways to quickly prepare both dynamic, and healthy meal options, so we do hope that exploring these options has helped to make it a worthwhile purchase. ^DB at Samsung Support

Diane m
1 (9,999)

2023-09-21

1 (9,999)
Loved this microwave when I bought it. Slowly the function buttons stopped working. Finally the start button stopped working. Seen the same comments on other reviews but not on Samsung page. Called Samsung to see if anything could be done, unfortunately it's out of warranty but started going wrong during its first few months. If they can get the digital part reliable,I would gladly have another one.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-22

CX

We are very sorry to see that you noticed the buttons of your Easy View™ Convection Microwave Oven started not functioning correctly after a few months of use, Diane. We also appreciate that you contacted our Support Teams to receive assistance with this, who confirmed that the unit is now out of warranty. Although a repair in this instance would be chargeable, one of our engineers will make sure to restore the unit back to its fully working condition, so you can make the most of its excellent cooking features for many more years to come. If you would like to go ahead with the repair, please don't hesitate to contact our colleagues again, and they will be ready to help. For future reference, you can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

well hip
1 (9,999)

2023-08-02

DORSET UK

1 (9,999)
START BUTTON FAILURE: When it worked, it was OK, but failed with the same problem as documented by others, the START BUTTON FAILED, and part of the digital clock failed too. Honestly I not care much about the clock, but the START BUTTON FAILURE means the microwave has to be replaced.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-03

Samsung Support

Thank you for your feedback, although we do regret seeing that you have had the issues that you have described with your Easy View Microwave Oven. We can certainly understand your frustration, and do hope that a replacement can be provided as soon as possible, and the new model delivers all of the superb quality that you would expect from our range. ^DB at Samsung Support

Aninha
3 (9,999)

2021-10-03

Liverpool

3 (9,999)
I am really struggling to bake anything. Just disaster after disaster. So frustrating. Please help me. What function to use to bake a cake or... Pain au chocolat. Please
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Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Higgs
1 (9,999)

2023-09-14

1 (9,999)
Not even 18 months old and the start button has stopped working - rendering the microwave completely useless!!!! We thought our Samsung microwave would be a good investment but now looking at reviews the start button malfunction seems to be a common problem that Samsung has been aware of for a very long time! The call-out and repairs will cost us more than what we bought the microwave for - so really not worth getting repaired or buying a new one if it's going to have the same issue. Just a great way for Samsung to steal money from once very loyal family customers over the years who will now steer clear from Samsung appliances as this is not the first issue we've had in the past year. Disappointed with products and service - wouldn't recommend.
Helpful?

Features

4 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
richard2875058
1 (9,999)

2022-12-10

Nottinghamshire

1 (9,999)
This was a great microwave until the start button stopped working. Warranty information on the website for microwaves isn’t great. Very expensive microwave that now needs scrapping. DO NOT BUY!
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-13

Samsung Support

Thank you for taking the time to share your feedback with us, Richard. We are sorry to read that you have experienced a button fault with your Easy View Microwave. We are very keen to discuss this with you in more detail. Our Home Appliance Experts can run through some troubleshooting with you, and if needed, discuss your warranty situation and all your repair options. You can find all our contact information and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

reliability
2 (9,999)

2022-11-05

2 (9,999)
very nice microwave with great features but not too reliable; very quickly after the first year of usage issues started with selecting various functions and in the end start button failed
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-11-08

Samsung Support

Thank you for taking the time to write a review for your Easy View Microwave Oven. If you are still experiencing the issues you have described, we are keen to discuss them with you in more detail and ensure that a solution is found. Please contact our Home Appliance Specialists directly. You can find our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Hotblast not such a blast
1 (9,999)

2022-04-03

London

1 (9,999)
So sad - I had a samsung microwave previously it lasted 20 years! Great product. This one also great loved it. However purchased in August 2020 and things started to go wrong about a year later. Now it is completely broken. Aftercare has been poor. I would not purchase this item again and would not recommend.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-04

Samsung Support

Thank you for taking the time to share with us this review about the Easy View Convection Microwave Oven you owned since August 2020. We are sorry to see that you experienced an issue with it and we appreciate your frustration. We would really like you to be able to enjoy again this microwave and the amazing features it offers as soon as possible, and we recommend contacting one of our friendly Support Teams. Our colleagues will be able to offer you useful tips, solutions and troubleshooting steps to check if your microwave can be fixed without the need for an engineer. In case your microwave requires a repair, our colleagues will be able to get this booked for you by also answering any of your questions. Once our engineer has brought back your microwave to its prestigious condition, you will be able to enjoy it once again fully working. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Alaa
3 (9,999)

2020-11-24

Brentford

3 (9,999)
I am happy with microwave but not happy with hot blast (traditional oven)as they describe the product in booklet. I baked a cake It was not good, very dry and very brown from the top and not brown from bottom and the inside wasn't bake probably. This is because of hot blast No auto program for baking a cake. I am happy with pizza auto program. It made in Malaysia.
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Helpful?
Originally posted on argos.co.uk

Performance

3 (9,999)

Design

4 (9,999)

Features

3 (9,999)

Ease of Use

4 (9,999)
Asuka
1 (9,999)

2024-03-11

England

1 (9,999)
As most have described, same issue with the LCD screen becoming falty (mine somehow recovered) followed by several buttons just becoming unresponsive and turning it in to a brick. Dispite buying this 'Samsung' microwave from the online 'Samsung' store, they failed to know I bought it, so now don't qualify for the extended warranty on what seems to be a known defect. This interaction has pretty much caused me to write any further purchases from Samsung as they don't care about customer service or standing by their product.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-12

Samsung UK Reviews Team

Thank you for sharing your feedback with us, Asuka. We are very sorry to read that your microwave has developed a fault with the control panel. The standard warranty for our microwaves is 12 months. Any warranty promotion much be registered for within 90 days of purchase, however, the Five-Year Extended Warranty promotion is not available for microwave ovens. Although your appliance may be outside its warranty period, we still provide a wide range of support and repair options. Please reach out to our Home Appliance Specialists for more information. You can find all our contact methods and their operating hours here: https://spr.ly/6423k1m4c. ^CR at Samsung Support

Jazd
1 (9,999)

2024-03-04

Coventry

1 (9,999)
DO NOT BUY! DO NOT BUY! THE START BUTTON HAS STOPPED WORKING AFTER JUST OVER 12 MONTHS. LOOK AT THE OTHER REVIEWS OR SEARCH " MC28M6055CW START BUTTON NOT WORKING" AND YOU WILL FIND LOTS OF PEOPLE WITH THE SAME PROBLEM. THE REPAIR COST IS NOT OS ABOUT £150 TO £200 AND THE CONTROL PANEL IS ABOUT £50. SAMSUNG USED TO BE GOOD AND I HAVE A SAMSUNG TV & 2 PHONES BUT THEY HAVE ALL HAD PROBLEMS & AND A WASHING MACHINE THAT IS OK SO FAR?
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-05

Samsung UK Reviews Team

We regret seeing that you have had this issue with your Easy View Convection Microwave. While we can understand your frustration, once the warranty has expired with any of our products then any required repairs would be chargeable. We are happy to see that you are a fan of a number of our ranges, and hope that this does not discourage you from exploring any of them again in the future. ^DB at Samsung Support

Emma1991
1 (9,999)

2022-10-18

Derby

1 (9,999)
After purchasing in August 2020 it has stopped working I see so many reports about the same issue and now because 1 year warranty is over I've gotta pay for engineer to have a look and then god knows how much to get it fixed . Not happy I may aswel purchased a cheap one that would have lasted alot longer waste of money and tbh what's the point in spending more money on it when it could cost me hundreds to get it fixed .
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-10-19

Samsung Support

We totally appreciate how important it is to have a fully working microwave oven, Emma, and we certainly would like to look into this for you to help you reach a resolution as soon as possible. Although the repair would be chargeable if the microwave oven is outside the 12-month manufacturing warranty, our engineers would ensure that the appliance will be thoroughly fixed so you can enjoy it again for many more years to come. We recommend getting in touch with your closest Samsung Support Centre who will be able to locate your closest engineer so the repair can be carried out. You can find your closest one here: http://bit.ly/SamsungSupportCentre We would also like to reassure you that all our products, including the Easy View™ Convection Microwave Oven with HotBlast™ Technology, go through a series of rigorous tests to ensure that each item meets our high standards of quality. If you have any type of queries, one of our Support Teams will also be happy to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Shazza99
1 (9,999)

2022-10-11

Sheffield

1 (9,999)
Lovely looking with lots of useful features but mine is 17 months old and part of the digital display is now missing (making it very difficult to set timings) and the hot blast feature will set at a maximum 9.5 minutes cooking time (pretty useless). Not worth the money.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-12

Samsung Support

We're sorry that there has been a couple of issues with your microwave, Shazza. We can certainly look into this and see if there is any way to rectify the problem with the display, and provide you with all the advice you need on the different cooking programmes. Please get in touch with us! We'll get you loving your microwave again. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

niallo
5 (9,999)

2020-11-17

brum

5 (9,999)
One piece of advice to start. Measure the space you intend to use. It's a big beast, not huge but be careful. Great features hot blast air frying and the clock display and bleeping can be switched off. Sounds trivial but it is very surprising just how bright it is overnight. A recipe book might be nice but isn't there. Overall great value,
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

4 (9,999)

Features

5 (9,999)

Ease of Use

4 (9,999)
Bill123456
1 (9,999)

2023-04-22

1 (9,999)
As per so many other comments on here lasted 18 months then controls stopped working … it was repaired … now after another 18 months … same thing. Major inherent fault … so many reviews report the same thing.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-04-23

Samsung Support

Thank you for taking the time to share your feedback with us, Bill. We are sorry to read that you are experiencing an issue with your Easy View Convection Microwave Oven. Please get in touch with our Home Appliance Specialists to discuss the details of the issue. They will be happy to help and ensure that you get an effective and permanent solution. You can find all out contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

RAH58
4 (9,999)

2020-03-03

4 (9,999)
I have just taken delivery of this microwave, it looks quite confusing to use when I browsed through the guide book.I will refer to various online reviews for hints and tips.
I recommended this product.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
alex2121
1 (9,999)

2023-07-30

Norwich

1 (9,999)
Start button stopped working properly after 16 months of light use. The display began to fail the following day. Now having read the reviews this seems to be a common and well known problem with Samsung (and several other makes) microwaves and they should probably stop selling them until they can fix these issues. I won't be buying any more appliances from Samsung.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-31

Samsung Support

Thank you for taking the time to write a review for your Easy View Microwave Oven. We are very sorry to read that you are experiencing a fault with the Start button and display. We are keen to discuss these issues with you in more detail and ensure that you know what your options are when it comes to possible solutions. Please get in touch with our Home Appliance Specialists directly for guidance. You can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Bestoon
2 (9,999)

2022-05-13

Wolverhampton

2 (9,999)
I purchased model MC28M6055CK/EU which has the same functions and looks the same. 3 months after purchasing it the Start button wouldn't work unless the Sop button next to it was pressed first! A few months later the digital display started occasionally not showing the numbers correctly i.e. instead of 8 you see 0, and instead of 6 it displays 5 or a character doesn't look like a number at all! Yesterday ALL buttons, except Start button, stopped working i.e. you press them and nothing happens! the only way now to stop the microwave is by opening its door! I chatted with samsung customer service and they reminded me microwaves come with only 1 year warranty and if I'm referred to an engineer at samsung repair centre I will have to pay for its repair. I really think you should avoid this particular product. I only use this microwave moderately and it shuld've been working properly for a few years at least, but it doesn't!
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Daz72
1 (9,999)

2026-05-31

Blackpool

1 (9,999)
Looks great and when it worked it worked great. The problem is that from about six months after I got it it began playing up. The digital numerals would fade or go out completely and a diamond would continuously flash and the buttons wouldn't work. Some of the buttons would return but the start button would not allow me to operate the device. After a few hours or a day it would return to normal in every way. This was a problem that returned intermittently for the duration of the products life. As I barely use it I just persisted with it but after a couple of years it has failed completely. I paid the full price of it from Argos and am very disappointed with the product. I have other Samsung products that work great and look fantastic. This looks great and when it worked it was great and it looks brand new but the replacement circuit board and its fitting will cost me over half the price of a new machine. Panasonic seems to be a better recomendation so I will try one of those next I think. Oh yes and the door lock button did not work from day 1.
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Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-01

Samsung

While it's lovely that you enjoyed the sleek design, we're sorry to see that you have experienced multiple issues with your Combi Microwave Oven, Daz. This certainly isn't the level of service we expect from our high quality appliances. It's important that any issues you face are flagged to us as quickly as possible, so that we can resolve them, especially during the warranty period. As this has now elapsed, all repairs are chargeable, as you have been advised. While we understand your concerns, we work hard to ensure that our repair costs are as low as possible when taking into account the high quality parts and workmanship required. Our engineers provide repairs to the highest possible standard, so if you do decide to continue your journey with your microwave, please don't hesitate to get in touch. You can find the contact details and operating hours for our Support Teams here: https://www.samsung.com/uk/support/contact/ Thank you for sharing your feedback, we will continue to work hard to ensure that this experience is not repeated. We hope that we are able to gain back your trust with our continued support. ^SK at Samsung Support

Bestoon
3 (9,999)

2022-01-16

Wolverhampton

3 (9,999)
'Start' button for the 30 sec microwave won't work until you press 'Stop' button first and tge display go blank.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-01-17

Samsung Support

We're disappointed to see that you've had an issue with the timer when starting your microwave. We don't want you to have this experience and we'd love to get this fixed for you as soon as possible, so you can go back to enjoying it and making delicious food! Please get in touch with us, so that we can try out some troubleshooting tips with you, and if necessary we can arrange for it to be repaired. You will find all our contact details and opening times here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Judy66
1 (9,999)

2023-10-07

1 (9,999)
These microwaves are poor performance, I expected it at least to last a good few years. Samsung, you need to recall all microwaves that have developed the same issues with the control panel failing for no apparent reason. Does it not seem strange that the whole control panel feels like its breaking down, we can't use any functions and are now unable to get any resolution from Samsung. Seen a few reviews that seem to be absolutely the same as ours. Not even using it now so the microwave that we planned to use the microwave instead and get rid of the gas cooker I wouldn't recommend this microwave to anyone. we've had it just 2 years and it's clearly not fit for purpose. Anyone who has this model MC28M6055CK, if you've lost digits on the time display, wobbley non functioning buttons, we've just turned it off as I'm concerned for our safety. If anyone has this same problem get it sent to to be checked, if you have the 3 year warranty.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Cherub
1 (9,999)

2020-12-30

1 (9,999)
As a Samsung customer for tv & phones etc. I am very very disappointed with this combi oven. The amount of buttons and dials required to cook one item is beyond a joke. Not user friendly at all. I wasted so many rolls and potatoes and quiche in the short time I owned it before reverting to my good old favourite Panasonic. It weighs a ton and the oven space is disappointing. Never again!!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-01-02

Samsung Support

We're sorry to see that you were unable to get the best out of your combi-oven, and like with any of our products, we would always invite you to speak to our Customer Support team if you ever need any assistance of any kind, as they will always be happy to help make sure you get the best out them. ^DB at Samsung Support

Sue Rab
1 (9,999)

2023-06-09

1 (9,999)
Like almost everybody else has said, the buttons worked intermittently. Sometimes the microwave would work, but not always. Now it won't work at all. Oven is less than two years old. Total waste of money. Will not be buying Samsung again and I am about to go on to Facebook to try to prevent other customers from wasting their money.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-09

Support

We are sorry to see that the buttons of your Easy View™ Convection Microwave Oven have stopped working completely after two years, Sue. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help. Please unplug your microwave and clean the buttons by following these steps: unplug the microwave from the electrical socket > Open the door of the microwave > Soak a sponge in clean, warm water > Spray the sponge with an all-purpose cleaning spray > Wipe the buttons with the sponge and remove any stains or debris > Wipe off the buttons with a tea towel to remove any residue. Allow the front of the microwave to dry before plugging it in and trying again. Next, please also ensure the Child Safety Lock is not enabled. If you continue experiencing the same issue after the previous steps, we recommend contacting our Home Appliances specialists who will be able to assist you further with this. You can contact them at 0333 000 0333 Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Pi55ed
1 (9,999)

2022-01-09

Off

1 (9,999)
Samsung. I have done my research (and it's part of my job, so I'm quite good at it) and I can't believe you are still selling or supplying the MC28M6055** (stars in the model name, because, let's face it, the whole line's faulty). My retired dad spent a LOT of money on two of these useless spark-buckets - one for him to help cook meals for my very poorly mother, and one for me, as a present. He saved up for this... For both microwaves to break down completely with identical faults within days of each other (both 3 days out of the 12-month guarantee!)... well, a more sceptical person would assume the fault is programmed in by greed-driven corporate evilness, but that would be silly. All you need to do is contact the suppliers and manufacturers with valid receipts and everything will be replaced or refunded, right? Wrong. After extensive searches and contacting other unfortunate buyers, I have quite the portfolio to prove that this did not just miraculously affect our 2 microwaves... this has been an ongoing problem since at least 2019, same problems, same timeframes (just out of guarantee) and same disappointing response (or lack of) from you, Samsung. In your shoes, I would very much want to provide some sort of compensation for this racket, before it goes viral and crumbles the edge of your cookie.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-01-10

Samsung Support

Thank you for your feedback, and we although we can certainly understand your frustration due to your father having the same issue with both of the models of this microwave that he purchased we do assure you that we do not design any of products to fail after a specific length of time, as we'd prefer to have your devices provide a reliable and long lasting time of service, so you're able to enjoy whatever you purchase for as long as possible. It is unfortunate that the issues occurred so close to the warranties expiring, which is why we often do promotions for extended warranties with a wide-range of our digital appliances. As we said we can understand the concerns you have, and do hope that this does not discourage you from exploring any of our ranges again at any point in the future. ^DB at Samsung Support

Gran
5 (9,999)

2019-06-18

London

5 (9,999)
This is a great combination microwave the best thing I’ve bought
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

4 (9,999)

Features

5 (9,999)

Ease of Use

5 (9,999)
hb82
2 (9,999)

2023-11-03

2 (9,999)
Unfortunately we've had the same issue as others - had our microwave for nearly two years but about two months ago the clock light started going, and now the start button doesn't work at all. Therefore we also have to replace our microwave now. Very annoying and wasteful on many fronts. (Side point - the beep that constantly reminds you you've left something in the microwave is super annoying. It can be turned off but that feature stopped working ages ago so we've had to put up with the nagging beep every few mins if you don't remove the food immediately!)
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-03

CX

This is not what we like to see, so thank you for bringing this to our attention. We do design all of our products to provide a lengthy and reliable service, so we can understand your frustration that this was not your experience. If you do ever have any issues with any of our products then we would always encourage you to speak to our Customer Support team, who would be happy to look into all available solutions, even when the product is no longer in warranty. We do hope that this experience does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

And1 M
2 (9,999)

2024-05-26

Hertfordshire

2 (9,999)
Same issue as others are reporting, had this for 3 years and 2 months, no longer works. Turns on ok, will start a program, but heats nothing. Could have been timed to fail at the point of the warranty expiing.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-05-28

Samsung UK Reviews Team

Thank you for sharing your experience with us. We're sorry to hear that your Easy View™ Microwave is no longer heating. We understand how frustrating it must be to encounter this issue, especially just after the warranty period has expired. Our products are meticulously crafted to provide a lengthy and reliable performance, so this isn't the experience we'd expect. We recommend contacting the experts in our Home Appliance Team for support with repair options, so you can get back to enjoying your microwave. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6429epk5U ^AP at Samsung Support

benw
1 (9,999)

2023-06-19

wales

1 (9,999)
So, this microwave, like seemly everyone else's, has broken down and failed within a relatively short time (a little over 2 years for me) I get it's not in warranty anymore, but I'm used to appliances like this lasting for 15+ years. The fault is the same fault as everyone else's - the start button (and several other buttons) don't work anymore, so even though the machine is mechanically perfectly functional, it is completely useless as it won't turn on. It's a massive pile of e-waste. Although I clearly wouldn't recommend an untrained/unskilled person taking a microwave apart, I am a skilled professional so can do so safely. On removing the control board of this microwave, I found that the control board itself has a date code of 2014, so they have been using the same faulty/unreliable design for nearly 10 years now and are still selling microwaves that use it. My unit's control board had it's eeprom write headers soldered on, and a new part number stamped on top of an old one, which implies it was either originally intended for a different product, or it's a reflash of an old faulty board. Given this, and the very poor condition of the PCB traces on this board, it's my belief that this board was a salvaged control board from a failed/broken microwave, possibly from a different model that a samsung engineer has reprogrammed to use in my microwave. This model, at the current price of £129 would be an excellent purchase, but don't be fooled by their offer of a 3 year warranty, there is a fair chance you will need to use that warranty, and when you do, you will at best just delay the inevitable. just search ebay for used examples of this product, most of them cite intermittent start button issues
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-20

Support

Thank you for your feedback, Ben, although we do regret seeing that you have not received the lengthy and reliable service that we design all of our products to provide. While we can confirm that there are no known faults with the Easy View Convection Microwave Oven, we can understand your frustration that you have experienced an issue with the start button. We would also not recommend anyone dismantles any of our electronic appliances, unless they are specifically trained to do so, for safety reasons. Even when a device is out of warranty we can still arrange for an engineer to attend to complete a chargeable repair. If you do ever need any assistance with any of our products then our Customer Support team are available to provide advice, or discuss options for repair. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

OwenHC
1 (9,999)

2024-04-28

1 (9,999)
Has gone faulty, display not working and some number pads not working. Within 18 months, well belong quality I expect from Samsung. This has put me off buying further Samsung products.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Cooksey
4 (9,999)

2021-12-19

Hampshire

4 (9,999)
However, the user instructions are very light, and my dough/yoghurt function doesn't work! Has anyone else managed to figure out how the dough/yoghurt function works and find other more indepth instructions? I'd like to use this microwave oven more, but am finding I cant as not enough information and support is available. Any help would be gratefully received. Have tried contacting Samsung direct, but no luck :-(
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-12-20

Samsung Support

We're really pleased to see that you're a big fan of your new microwave, and would certainly like to assist in any way with you getting the best of all of it's many functions. If you click on the following link you'll find the User Manual for this model, with simple instructions on how to use all of the different modes: https://bit.ly/EasyViewHotBlastMicrowaveManual. If you would like any further assistance from our Customer Support team then you can find details for all of the different ways to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

ClareW123
1 (9,999)

2023-11-29

West Midlands

1 (9,999)
Buttons on microwave stopped working just out of 2 year warranty period. Very disappointed in quality. Avoid !
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-30

CX

We are sorry to read that the buttons of your Easy View™ Convection Microwave Oven have stopped working after two years, Clare. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help. There can be several reasons as to why the buttons on your microwave are not responding, and we would like to share with you this link, made available by our colleagues abroad, where you will find a series of useful steps on how to fix this: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you need more support, please don't hesitate to contact our Home Appliances experts who are very knowledgeable and always ready to help. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

R Neville
1 (9,999)

2023-11-27

London

1 (9,999)
Very bulky, instructions not clear making many features redundant, stopped working in less than 2 years.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-27

CX

Thank you for taking the time to bring this to our attention. We are very sorry to read that you were dissatisfied with the design of your microwave oven, and that you found the instructions to be unhelpful. As your appliance is no longer working, we will be happy to discuss the issue with you and ensure that a solution is found. Whether that be from troubleshooting remotely or arranging a repair, our Home Appliance Specialists will be happy to help. Our experts will also be on hand to provide guidance and support once it is working again, allowing you to make full use of all the incredible features! You can find our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. Please get in touch at your earliest convenience. ^CR at Samsung Support

SADSAMSUNGCUSTOMER
1 (9,999)

2021-10-24

Manchester

1 (9,999)
Biggest piece of rubbish we have ever owned. Just over a year of ownership the buttons started to become temperamental and now none of them work and when we bought these were like £350. We have now bought another Panasonic from John Lewis for £90 with grill as our previous one lasted 15 years and from JL and you get extra warranty for free.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-10-25

Samsung Support

We're sorry to see that you've had an issue with the buttons on your microwave. This is certainly not the experience we'd want you to have. Do not hesitate to get in touch with our Customer Support Teams if you still have the microwave and would like to discuss a repair! All our contact details can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Enrico57
2 (9,999)

2022-07-14

North Yorkshire

2 (9,999)
First few years great product Cooking methods complex and instruction manual not layed out well BUT there is a defect with poor cheap variable response control panel. Outcome only microwave function would work via lower right hand dial Samsung make unbeatable TVS X Phones but cooking and washing are frustrating in being unreliable
Helpful?

Features

5 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-07-15

Samsung Support

While we are happy to see that you were initially very pleased with your EasyView Convection Microwave oven, Enrico, we regret to see that it has become a little less reliable as it has aged. We assure we do design every one of our products to provide a lengthy and rewarding service, not just our smartphones and smart TVs, so we do hope that this does not discourage you from exploring any of our ranges at any point again in the future. ^DB at Samsung Support

Even angrier customer
1 (9,999)

2024-09-18

1 (9,999)
Had to give 1 but it needs to be none Absolutely loved my 1st Samsung microwave but it broke just out of warranty. Replaced it with a newer model. That broke under 2 old but in warranty. Had it repaired and now the same fault again in less than 2 years and it’s now out of warranty again. It’s a joke when Samsung know there’s a common fault. Start button stopped working then a few more buttons. It can only be used as a clock now. Very frustrating! All my appliances are Samsung. I will not be buying any again !
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
AlexaP
1 (9,999)

2024-05-01

London

1 (9,999)
Motherboard broke just after 2 years, right after warranty. it wouldn't turn on anymore... the repair would cost £144 + call out fee, so will end up a in a landfill... Very disappointed as Samsung does absolutely zero about it, even though it's a known issue.
Helpful?

Features

2 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Zak C
1 (9,999)

2024-09-03

Newcastle

1 (9,999)
Had the microwave for just over 2 years, The Stop button will not stop the microwave, now we get a flashing triangle and can't use the microwave for some time . We had a American fridge freezer and that went into the bin . No longer going to buy Samsung
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-07

CX

We regret seeing that you have been having this issue with your Easy View Convection Microwave Oven, Zak, so we'd like to help get it back to perfect working order for you. If you have not done so already then we'd recommend speaking to our Customer Support team so that they can discuss this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6421WTKbB ^DB at Samsung Support

Janice
5 (9,999)

2020-10-31

Milton Keynes

5 (9,999)
This is a replacement for a microwave I had for ten years (different make). Although I would of preferred a flat bed instead of a turntable I am extremely happy with this. I haven't as yet used all the features on this, and it is 900w instead of 100w I found that things cook a lot quicker so now reduce the cooking time between 5 - 10 mins, especially when using the hot blast. Chicken is lovely and moist when using this , a very good feature . All in all so far very satisfied with this machine.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

4 (9,999)

Features

5 (9,999)

Ease of Use

4 (9,999)
TherestorationMann
5 (9,999)

2020-07-07

Scottish borders

5 (9,999)
When we needed a new microwave I began looking to see what else I could get the new one to do, and clear some space by reducing the amount of equipment in the kitchen. This combination microwave is packed with features that will save us time, money and space. The programs are easy to use and the user guide is simple and informative the sleak black design is modern and attractive. Comes with a few accessories to get you going and every day we are trying new ideas. Highly recommend this product.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

5 (9,999)

Features

5 (9,999)

Ease of Use

5 (9,999)
AJW
4 (9,999)

2018-01-16

Buckinghamshire

4 (9,999)
after a couple of weeks use it seems to be quieter and performs better than a similar model that we had before. If it continues in this way it will be a far better quality machine. We were disappointed with our last Samsung machine both from a performance point of view and that it had to be replaced much earlier than our original Samsung which had stood the test of time for many years. Only negative - the oven max temp is not as high as the first that got us using Samsung in the first place.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

4 (9,999)

Design

4 (9,999)

Ease of Use

4 (9,999)
ColytonJohn
5 (9,999)

2017-12-29

Devon

5 (9,999)
Bought following a lot of research and were comfortable that it would provide the facilities we required and, having used it for a few weeks, I can confirm it does. The only difficulty we've experienced is with the manual which, while extensive, it is not the easiest to fathom the settings and presets necessary for anything not described. Perhaps experimentation will provide an eventual solution but a guide for cooking a range of popular items would have been so easy for Samsung to include.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

5 (9,999)

Features

5 (9,999)

Ease of Use

3 (9,999)
CS
4 (9,999)

2020-05-05

North Yorkshire

4 (9,999)
After reading tonnes of reviews of combination microwaves, we decided to spend a little bit more than some of the cheap ones and we definitely don't regret it! The oven heats up amazingly quickly. The slim-fry function makes brilliant chips. It can be a little loud when using the oven setting as the fan turns, but no louder than a normal oven. Comes with all the features to make all of the settings useful as well (Two racks, crisping plate). It also looks very sleek on the kitchen counter.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

4 (9,999)

Design

5 (9,999)

Features

5 (9,999)

Ease of Use

4 (9,999)
LeonF
4 (9,999)

2019-01-13

Essex

4 (9,999)
The handbook is poor. There are lots of codes for cooking various foods but no explanation of them ie what is H4? How much microwave power, hot blast, grill and overall time. Often there are two weight ranges given but no difference in cooking times offered. For a single person, cooking relatively small quantities, The programmes are generally too long, hot or whatever. I have, however successfully baked a loaf of bread, most of which was edible. Takes experience but worthwhile.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

4 (9,999)

Design

4 (9,999)

Features

4 (9,999)

Ease of Use

4 (9,999)
DEETHESTARMAN
1 (9,999)

2023-07-25

EAST ANGLIA

1 (9,999)
SAME PROBLEMS AS OTHERS HAVE STATED, LESS THAN 2 YEARS OLD, BUTTONS DO NOT WORK , DISPLAY IS HALF MISSING, BEEN OFF AND ON OVER A FEW MONTHS BUT THIS WEEK EVERYTHING CAME ON AND NEARLY CAUGHT FIRE, THANK GOD I WAS NEAR. NOW COMPLETELY NOT WORKING AND WAS ADVERTISED WITH 3 YEAR WARRANTY BUT DID NOT REALISE YOU HAVE TO REGISTER IT WITHIN A SHORT TIME WHICH RAN OUT SO ONLY 1 YEAR! STREER CLEAR, THERE ARE MANY REVIEWS SIMILAR ON THE INTERNET. WON'T BE BUYING SAMSUNG AGAIN FOR SURE.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Safyan
1 (9,999)

2023-08-31

1 (9,999)
LCD stopped working, the start stop button stopped working, the microwave/oven was very tempremental throughout the past year or so.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-02

CX

This is not what we like to see, Safyan, so thank you for bringing this to our attention. If you have not done so already, we'd recommend speaking to our Customer Support team so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening hours, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

RMMIT
1 (9,999)

2023-06-20

1 (9,999)
The start button has just failed on mine . Everything else works but you can't start the microwave .
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-21

Support

We're sorry to see that you've got an issue with the start button on your microwave. This isn't what we'd expect at all and would love to get this sorted for you as soon as possible, so you can continue to enjoy your microwave. Please get in touch with our Home Appliance specialists who can look into this further with you and get it repaired if necessary. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Funkypra13
1 (9,999)

2024-12-09

1 (9,999)
Worst microwave I have ever used, start button stopped working right after 1 year of limited use.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-17

CX

Thank you for your review. We are very sorry to read that your microwave has developed a fault. Although it is out of the 12-month warranty period, we still offer a wide range of support and repair options. To discuss what's available to you, please get in touch with our Home Appliance Experts directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6423QtURT ^CR at Samsung Support

yezy yezy
5 (9,999)

2020-01-13

5 (9,999)
i did my ikea ham in this microwave and then i wiped it down and did the ice cream in it
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-01-13

Samsung Support

Your Easy View Convention Microwave will offer you a number of different ways to prepare healthier and diverse meals, so we're glad that you're enjoying it. ^DB at Samsung Support

Matt89
1 (9,999)

2022-05-16

Shropshire

1 (9,999)
The title is not 100% true, the clock still functions correctly but if your on the look out for a countertop digital clock smaller products are available. Until yesterday this microwave had been used daily to warm up milk in the morning for my children's cereal, weekly for jacket potatoes and occasionally for cooking soup. In my opinion very moderate use. The unit looks brand new. Shortly after the first year of owning, we found out that the grill function didn't work. Button just did nothing. After maybe 2 years of owning we couldn't start the microwave if the timer was set to anything 10 minutes or above. For 3 jacket potatoes we had to start it at 9:30 and then turn knob to increase it to 11:30. Now the microwave wont start at all. My educated guess is that its an issue with the main computer module and these are priced at around 80% of a new microwave. I'd imagine engineer costs would put it up beyond the cost of a new unit. I had a similar issue with my Samsung washing machine so I think they have some learning to do. After looking at reviews of the current model I can see other people are having the same issue. With only 1 years warranty these are really not worth the cost or the hassle.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-05-17

Samsung Support

Thank you for taking the time to share your feedback with us, Matt. We are very sorry to read that you have experienced a fault with your Microwave that has made it non-functional. We recommend having a chat with our Home Appliance Specialists, who can run through some diagnostics, and if applicable, arrange for a repair quote from one of our experienced engineers. To speak to the team, please call 0333 000 0333. Lines are open Mon-Sun, 8am to 10pm. ^CR at Samsung Support

Udayan
1 (9,999)

2025-03-16

Ashford kent

1 (9,999)
It’s broken down, waste of money after the warranty expired in 3 years
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
peteinalresford
4 (9,999)

2018-12-12

4 (9,999)
I have had three combi-microwave ovens before from other manufacturers. They all had a simple program for jacket potatoes, this one does not appear to have such a setting/program which is in my opinion a mistake as everyone I have spoken to has said that apart from just the microwave function the jacket potato program is the one they use most. If there is something I am missing feel free to put me right, apart from this error in thinking it is a good machine.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2018-12-18

Samsung Support

Thanks for taking the time to share your insight into this fantastic Microwave! The ideal cooking time for a Jacket Potato does vary from person to person and while we would not like to assume everyone's personal preference, we are confident your chosen spud would be cooked to perfection! Thanks for sharing your experience and for the awesome four star review! ^Benjamin

Michael
5 (9,999)

2018-12-27

Kingstanding

5 (9,999)
After a quick flick through the instruction manual I found this oven a delight. I like that it switches off at the end of a cooking cycle. No chance of me burning my dinners now. The only minor letdown is the cooking tray that came with it. When it gets hot it curls and causes all the juices to run and almost spill over it's shallow edge. So I plan to buy a deeper stronger replacement. But, overall I am pleased with this purchase and it's worthy of 5 stars.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

5 (9,999)

Features

5 (9,999)

Ease of Use

5 (9,999)
LS
4 (9,999)

2018-05-23

4 (9,999)
My only criticism is that the casing gets hot when using oven/combi (not in when in microwave mode). Maybe all combis do this, I don't know, but just thought it worth mentioning. Otherwise, great. Looks good; lots of cooking features; love the crusty plate for " healthy fry" mode; good price. I like the fact that the buttons and dial simply give mode selection and time/power selection, rather than having a load of buttons covering each type of food.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Performance

5 (9,999)

Design

4 (9,999)

Features

5 (9,999)

Ease of Use

4 (9,999)
NotAChef
4 (9,999)

2023-07-22

Glasgow

4 (9,999)
I am really impressed with this and use it every day the reason I deducted 1 star is the slim fry feature has never been used as it’s complicated programs I really need to speak to the experts and learn how to use it as the instructions are ok not easy to use like it should say 1 chicken steak takes x amount of time instead it’s all weights who had time to weigh food would be easier if you could select level and time but u can’t.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-07-24

Samsung Support

It's great to see that you are loving the vast majority of your Easy View Convection Microwave, although we do regret seeing that you have had some issues using the slim fry feature. We do aim to make all of our products as user-friendly and intuitive to use as possible, but we can understand your frustration if this has not been the experience that you have had. We are happy to take on board your comments regarding a potential change that would make our microwaves more universal for use, as we're always happy to look into ways to improve everything that we release. ^DB at Samsung Support

User manual & Downloads

User Manual

ver 1.0 | 6.77 MB

18.02.2017

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