Galaxy Fold Premier Service

Galaxy Fold Premier Service

As a Galaxy Fold customer you benefit from our specialised customer care services, designed to offer the best possible experience to our valued customers.

Image of the Galaxy fold Image of the Galaxy fold

Fold Concierge

Need assistance?
Our trained experts are available 24/7 to help you get the most out of your Galaxy Fold.
Phone number: 0333 000 0333.
Hours of operation: 24 hours a day, 7 days a week

1 year 1 year

One year of free Samsung Care+ protection

Enjoy the added comfort of complimentary accidental damage coverage for one year,
subject to an excess fee per claim.
Just register your new Galaxy Fold for Samsung Care+
within 30 days of purchase to get covered.

  • How to register

    You must register your Galaxy Fold within 30 days of your purchase date in order to receive this complimentary Samsung Care+ coverage. You can register on the Samsung Members App or via the Samsung Care+ online store.

  • What’s covered

    Samsung Care+ for Galaxy Fold covers accidents on top of the standard warranty protection. All repairs are carried out using genuine parts by our certified technicians. Cracked screens: Cracks on the screen or glass backing which affect the functionality or the safety of your device. Liquid damage and other problems: Accidental liquid or physical damage that affects the phone's functionality.

  • Excess fee for claims

    Device Cost
    Galaxy Fold £115

  • How to submit a claim

    Please contact us by calling 0330 726 7864. Please have the IMEI number of your Galaxy Fold to hand (dial *#06# to get this on the screen).

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre
View more