Galaxy Fold Premier Service


As a Galaxy Fold customer you benefit from our specialised customer care services
designed to offer the best possible experience to our valued customers.

Image of the Galaxy fold

Fold Concierge

Need assistance? Our trained experts are available 24/7 to help you get the most out of your Galaxy Fold.
Phone number: 0333 000 0333.
Hours of operation: 24 hours a day, 7 days a week

1-Year Protection by Samsung Care+ for Galaxy Fold

Register your Galaxy Fold for Samsung Care+ within 30 days of purchase to receive accidental damage coverage (subject to excess) for one year.

  • What’s covered

    Samsung Care+ for Galaxy Fold covers accidents on top of the standard warranty protection. All repairs are carried out using genuine parts by our certified technicians.

    Cracked screens:
    Cracks on the screen or glass backing which affect the functionality or the safety of your device.

    Liquid damage and other problems:
    Accidental liquid or physical damage that affects the phone's functionality.

  • Excess fee for claims

    When you submit an eligible claim, below excess fee will apply:

    Country Currency Excess
    UK GBP 115

  • How to submit a claim

    Please contact us by calling 0330 726 7864. Please have the IMEI number of your Galaxy Fold to hand (dial *#06# to get this on the screen).