How do I turn off iMessage on my old iPhone before I switch to my new Samsung device?
If you have switched from an Apple device to Samsung, you will need to deregister your phone number from iMessage services to receive messages and continue the conversations you were having on iMessage. This can be done through the settings on your old iPhone or online. If possible, you should deregister your phone number before swapping to your new device.
To disable iMessage from your device, your SIM card must be in your old iPhone. If you have already moved your SIM card to your new phone, put it back into your iPhone.
You can now move your SIM card to your new device and continue setting it up. You should be able to receive text messages on your new phone immediately, however it may take a few hours for some Apple devices to realise that you are not using iMessage.
If you no longer have your iPhone, you will have to deregister from iMessage online.
Your phone number will now be removed from iMessage. You should be able to receive text messages on your new phone immediately, however, it may take a few hours for some Apple devices to realise that you are not using iMessage.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.