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What do you need help with?
Getting Started
Galaxy Z Flip6 Help & Support
Galaxy Z Fold6 Help & Support
Galaxy S24 Help & Support
How to unlock your Galaxy smartphone
How to unlock your
SIM Card
Smart Switch - switching & transferring smartphone data
How to backup your Galaxy smartphone & restore data
How to use SD Card with your smartphone & set as default internal storage
I inserted a new SIM card & now it is asking me for a PIN or unlock code
How to transfer data from your old smartphone to your new Galaxy
How to backup your smartphone to your PC or Mac
Where to find downloaded files & my files folder
My apps icon button - how to show all apps & add to home screen
How can I check what version of Android I have on my device
How to use or manage dual SIM cards on your smartphone
How to enable & connect type-c wired headphones to Samsung smartphone
Device Protection
What to do if your Samsung phone is lost or stolen & How to find it
What lock methods can I use on my Samsung Galaxy device
How to update to latest software for your Galaxy smartphone
What is Find My Mobile and how can I use it to locate, lock or wipe my device
How do I delete all of my personal information from my device
How to manage Samsung Wallet if your phone is missing
How to remove accounts and change unlock method on a Galaxy smartphone
What is SmartThings Find (Find My Mobile)
How to use SmartThings Find to locate a registered device
How to remove a device and appliance from SmartThings Find
What is the Secure Folder and how do I use it
How find your Samsung Galaxy phone, tablet, buds or watch
What is Smart Lock and how do I use it
I can't unlock my Samsung Galaxy device
How do I perform a factory reset on my mobile device
How to find your Smart Tag & locate range or distance
How do I connect my SmartTag to my phone or tablet
How to turn off Emergency SOS on your Galaxy phone
My fingerprint scanner isn't working
What is Emergency Mode and how do I use it
How to set up & use fingerprint recognition sensor on Galaxy S23 5G
How to set up & use fingerprint recognition sensor on Galaxy S22 5G
How to activate SOS messages on your Samsung Galaxy Devices
Tips and Tricks
How to turn on the Developer Options menu
What is the Secure Folder & how do I use it
What to do if your smartphone is not charging
How to scan, clean & remove a virus from your smartphone
I can't unlock my
smartphone
How to take a screenshot on your smartphone
How to use split screen & multi windows
How to turn international data roaming off or on
How to remove voicemail notifications
How do I clear the cache on my smartphone
How to check smartphone storage space & access settings
Why is my fingerprint sensor & scanner not working
How to use Wireless PowerShare smartphone battery charging
Apps, Services and Offers
How to claim Samsung smartphone offers
How to backup or transfer WhatsApp chat data
What to do if Google Play Store will not load or download apps
What is NFC & how to make contactless payments
What is Find My Mobile & how can I use it
How to add an email account to your smartphone
What is Samsung Bixby & how to use the voice assistant
What is Samsung Members App & how do I use it
What to do if Spotify stops playing when the screen is locked
How to use the
Reminder App
What is Samsung Pay Plus & how to set up Curve Card
Samsung Internet browser app - how to clear cache, cookies & history
How to connect & pair your smartphone to car Bluetooth
Product Accessibility
How can I personalise & turn predictive text on & off
How to change the wallpaper on my smartphone
How do I enable always on display
Support
Samsung Support: In-store Repair
Samsung Support: Doorstep Repair
Samsung Support: Pick up Repair
How to get your mobile device ready for Samsung Support
Samsung mobile repair
options
Samsung Support: Virtual One-to-one
How much will it cost to repair my smartphone screen
How to access data if you can’t use the touchscreen
How to fix smartphone screen flickering or flashing
Getting Started
What charger should I use for my Tablet
Connecting your Tablet to other devices
Comparison between the Tab S8, S8 and S8 Ultra
What size memory card does my Tablet accept
How to charge your
Tablet
Where are the ports & sensors on the Galaxy Tab A
Different methods to unlock the Galaxy Tablets
How to transfer data from iOS to Galaxy Tablets S8, S8+ & S8 Ultra
How to transfer data from Android to Galaxy Tablets S8, S8+ & S8 Ultra
How to update software on your Tablet
Tips and Tricks
How to connect a bluetooth headset to your Galaxy Tablet
How to add a widget to your Tablet
How to scan a QR code on your Galaxy Tablet
How to add additional accounts to your Tablet
How to remove accounts from your Tablet
Redeem an Offer
How to claim Samsung Tablet offers
Support
What to do if your Tablet is not charging
How to get ready for a remote management session on a Tablet
How to restart or reboot a frozen Samsung Tablet
What to do if your water resistant tablet detects moisture in the charging port
How to fix bluetooth issues on your Tablet
Why is the S Pen not working properly on the Tablet S8
Samsung Support: In-store Repair
Samsung Support: Doorstep Repair
Samsung Support: Pick up Repair
Samsung Support: How to get your Tablet ready for repair
Getting Started
What smartphones are compatible with the Galaxy Watch
How do I use my
Galaxy Watch
What is Wear OS on the Galaxy Watch
Tips and Tricks
How to charge a Galaxy Smartwatch
How to use the Galaxy Watch Active without a mobile device
How to use your Galaxy Watch & smartphone to locate each other
How to measure your body composition with the Galaxy Watch4
How to set up fall detection on the Galaxy Watch
How to use Samsung Pay with the Galaxy Watch Active2
How to control the camera on the Galaxy Watch Active2
How to charge the Galaxy Watch5 faster
How to use the features of your Galaxy Watch
How to use water lock mode on the Galaxy Watch4
Apps and services
How to update apps and software on the Galaxy Watch Active2
How to customise apps on the Galaxy Watch Active2
Product Accessibility
How to customise a Galaxy Smartwatch
Support
Samsung Support: In-store Repair
Samsung Support: Pick up Repair
Getting Started
How to pair and set up Galaxy Buds
How to connect Galaxy Buds to another device
How to charge
Galaxy Buds
How to set up and use touch controls on Galaxy Buds
How to wear your
Galaxy Buds
Galaxy Buds Pro: How to wear and care
Galaxy Buds Live: Finding your perfect fit
Galaxy Buds: Set up and
first use
How to use Galaxy
Buds Pro
Tips and Tricks
Galaxy Buds Pro water resistance
How to use 360 Audio on Galaxy Buds Pro
How to improve audio quality of Galaxy Buds
How to improve the fit of my Galaxy Buds Pro
How to check the battery life of each of Galaxy Bud
How to use Galaxy Buds Live for the best audio quality
How to use call features on Galaxy Buds
How to use active noise canceling feature on Galaxy Buds
How to use the In-Ear or Wear detection on Galaxy Buds
How to use the Touch Command on Galaxy Buds
Tips for the best audio quality on the Galaxy Buds2
Galaxy Buds: How to use intelligent Anti Noise Cancelling
Galaxy Buds Pro: How to use 360 Audio and Auto Switch
Support
Samsung Support: In-store Repair
Samsung Support: Pick up Repair
Getting Started
Why does my smartphone not come with a charger
How do I connect to my SmartTag
What is the Galaxy
SmartTag+
How to use the Galaxy SmartTag & SmartTag+
How to add and use Galaxy SmartTag
Tips and Tricks
How do I find my
SmartTag
Support
What are the different types of USB cables
Which charger should I use for my Galaxy smartphone
How to spot a counterfeit product
What to do if your smartphone is not charging
Samsung Support: In-store Repair
Samsung Support: Pick up Repair
Additional Help
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