How do I restart Galaxy Tab if it appears to be frozen or not responding?

How to fix your device will depend on what is causing your device to freeze or become unresponsive. The most common reason for your tablet to freeze is an app loading or running incorrectly. Closing the app or restarting your tablet should fix the problem. 

Find out what to do if you are having issues charging your tablet or turning it on.

Troubleshoot your issue and book a repair

Troubleshoot your issue and book a repair

Need help with your product? Try our online troubleshooter to resolve the problem. If it hasn’t solved the issue you’re experiencing, you can book a repair online too.

Force Restart

If your device is frozen and unresponsive, restart the device.

Press and hold the Power button and the Volume down button simultaneously for more than 7 seconds until the device reboots.

Press and hold Power buttons for more than seven seconds to reboot Galaxy Tab S6

If this does not work, press and hold the Power button for up to two minutes to shut down the device. Once it has switched off, leave the tablet off for one minute. Then, press the Power button again to switch on.

If you are still unable to restart your tablet using buttons, wait until it runs out of battery then charge it for 30 minutes before turning it on again.

If your tablet is still unresponsive it may need to be repaired. Find out how to book a repair or take your table to a Samsung Service Centre.


Run a test using Samsung Members

If your device has become responsive, you should run a test using Samsung Members. This will check over your device to see if it is healthy and will suggest any improvements that can be made.

1 Open the Samsung Members app
2 Tap Get help
3 Tap Automatic checks
4 Samsung Members will run checks on your device

Check for software updates

If you notice that your tablet freezes or becomes unresponsive often, you should check for software updates. Samsung regularly releases software updates.

1 Tap the Settings app
2 Tap Software update
3 Tap Download and install
4 Your tablet will search for available updates. If an update is available, tap Install now

Close or uninstall apps

If your device seems to crash or freeze when you are using a certain app, first update the device's software to see if that fixes the issue. 

To test whether a particular app is causing problem, restart your device in Safe Mode. Once you have identified the app causing the problem, follow the steps below.

1 Go to Settings
2 Tap Apps
Tap Apps in Settings menu on Galaxy Tab S6
3 Scroll through the list of your apps until you find the one that is causing the problem. Tap on the app to open more options
Select the app that is causing the tablet freeze on Galaxy Tab S6
4 Tap Force Stop
Tap Force stop to shut down the app on Galaxy Tab S6
5 If your app keeps freezing despite trying to Force Stop the app, you may wish to consider removing the app from your tablet. To do so, repeat steps 1-3 above, then tap Uninstall or Disable
Tap Disable to stop app on Galaxy Tab S6

If your device is still unresponsive

If you still find that your device freezes or is unresponsive after closing apps and force restarting it, there are some actions you can take to try to fix the issue.


Perform a factory reset. Before doing so, remember to back up copies of all important data stored on your device.

If the problem is still not resolved, contact a Samsung Service Centre or request a repair at the Samsung Repair site.


If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.


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