How To Add An Email Account

To set up a gmail or Hotmail account please follow the steps below:

Automatic Setup

To set up your email account, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps.
Automatic setup
2 Choose Settings
Automatic setup
3 Choose Accounts. Depending on your device, you may need to choose Cloud and accounts or Accounts and backup before choosing accounts.
Automatic setup
4 Choose Add account
Automatic setup
5 Choose Email
Automatic setup
6 Enter your Email address and password, then tap NEXT

PLEASE NOTE: that if you're having trouble connecting, you may need to use the Manual Setup

Automatic setup
7 Confirm your preferences with regards to notifications and settings. The options will be slightly different depending on whether you are setting up a Hotmail or Gmail account.

You can choose how often to sync (check for email) or whether you are notified onscreen when you have a new email here amongst others.

Once you are happy with your settings, tap NEXT or Allow.

Automatic setup

Your email account should now be set up and ready to access from the email app.

Manual Setup

To set up your email, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps.
Automatic setup
2 Choose Settings
Automatic setup
3 Choose Accounts. Depending on your device, you may need to choose Cloud and accounts or Accounts and backup before choosing accounts.
Automatic setup
4 Choose Add account
Automatic setup
5 Choose Email
Automatic setup
6 Enter your Email address and password, then tap MANUAL SETUP

PLEASE NOTE: that if you're having trouble connecting, you may need to use the Manual Setup

Automatic setup
7 Choose either POP3 or IMAP
Automatic setup

Configuration details for Hotmail:
Type: Web & POP3
email format username@live.com
Username format: Full email address
Incoming mailserver: pop3.live.com
Outgoing mailserver: smtp.live.com
You may need to configure your email account within its settings. You can find more details on Microsoft and Hotmail email here. 

Configuration details for Google Gmail
:
Type: Web & POP3
email format: username@gmail.com
Username format: Full email address
Incoming mailserver: pop.gmail.com
Outgoing mailserver: smtp.gmail.com
SMTP port: 465
TLS/SSL required: Yes

You may need to configure your email account within its settings to allow the app to access your gmail. You can get support from gmail on gmail account settings here

Your email account should now be set up and ready to access from the email app.

Why did I get a 'Samsung Email was granted access to your Google Account' message?

Your Samsung device comes with a Samsung Email app which you can use to access emails from different providers such as Google or Hotmail, amongst others.

 

In order to use Gmail in the Samsung Email app, Samsung was required to register email client information with the Google server in order to be authenticated. This information was registered some years ago. Google recently changed their authentication policy and Samsung was required to update this client information in the Email app.

 

During this process, users who have set up Gmail on their Samsung phones using the Samsung Email app got an auto-generated notification from Google that stated 'Samsung Email was granted access to your Google account'. You do not need to take any further action.

 

You can review your Google account permissions at https://myaccount.google.com/permissions.

 

What if I revoked access and can't access my emails?

If you revoked access, you will no longer be able to send, receive or delete emails using the Samsung Email app as the app needs permission to access your Gmail account in order to do this.

 

If you revoked access and need to get back into your email account:

1. Open the Samsung Email app

2. You will get a prompt to sign into your gmail account. Enter your Google password. You do not need to change your password.

3. You will then be asked to either Deny or Allow permission. Tap 'Allow' to give the app access

 

 

 

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

 

 

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