How do I turn international data roaming on or off on my Samsung Galaxy device?
Data roaming is when your phone uses a mobile network that is not owned by your provider to send and receive data. A common example of when this happens is when you are abroad. Your provider may charge you extra for data roaming.
If you have two SIM cards in your device, find out how to use or manage dual SIM cards.
Please note: If the Data Roaming switch is greyed out, check that Mobile data is activated. Go to Settings > Connections > Data usage > Mobile data.
If your device is not connecting to mobile data when you are abroad, try the following troubleshooting steps:
- Check that mobile data and data roaming are both activated.
- Check that your network provider has permissioned your device and plan for data roaming.
- Update the software on your device.
- Reboot your device.
- Back up your device, then perform a factory reset.
If your data roaming is still not working, please contact your network provider to make sure that roaming is activated for your plan.