How do I manage apps on my smart TV?

Samsung smart TV

Samsung smart TV's give you access to loads of fantastic apps, making it easier than ever to access the entertainment you love. Through the apps menu you can download, uninstall, lock and unlock apps, giving you greater control over who can access your media.

 

You may find that some apps may have been pre-loaded onto your Smart TV. Some of these apps cannot be removed.

Please note: you need a Samsung account to download apps onto your smart TV. Find out more about setting up a Samsung account

Installing an appClick to Expand

Your TV will come with a few pre-installed apps and will recommend you relevant apps. If you are recommended an app you want to install, click on it to add it to your apps. If you are looking for a specific app you can use the search function.

 

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Select APPS
How do I manage apps on my Smart TV?
3 Select the search icon. It will appear as a magnifying glass in the upper right corner of the screen
How do I manage apps on my Smart TV?
4 Enter the name of the app you want to download, then select Done
How do I manage apps on my Smart TV?
5 Select the app you want to download
How do I manage apps on my smart TV?
6 Select Install
How do I manage apps on my smart TV?
Automatically updating apps (Latest models)Click to Expand

To automatically update apps on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to APPS and press the enter button
How do I manage apps on my Smart TV?
3 Move the cursor to the settings (gear/cog) icon, then press enter
How do I manage apps on my Smart TV?
4 Keep the cursor on Auto update, then press enter to enable or disable the function
How do I manage apps on my Smart TV?
Updating apps (Older models)Click to Expand
1 Press the Smart Hub button
2 Select Featured
Select Featured

Apps that can be updated are indicated by a small white arrow in a blue circle.

3 Navigate to an App that needs updating, then press and hold the Enter button until a sub menu appears
Press and hold the enter button
4 Select Update apps
Select update apps
5 Click Select All
Click select all
6 Select Update
Select update

Any apps with an available update will begin updating. This is indicated by a progress bar on the apps screen.

Updating apps will have a progress bar
Closing a running appClick to Expand

To close a running app on your Smart TV, you will need to press the RETURN button on your remote control. If an information window appears, you will need to keep the cursor on Exit, then press the enter button.


Please note: that some apps will not show a screen asking if you want to exit. In these cases the app will close immediately after pressing the RETURN button.


How do I manage apps on my Smart TV?
Locking and unlocking an appClick to Expand

Samsung smart TV's give you the ability to lock any apps with a PIN code. This prevents anybody who doesn't know the PIN from being able to access and use the app. 

Please note: the PIN code you enter will be the same as your TV security code. By default this is 0000

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to APPS, then press the enter button
How do I manage apps on my Smart TV?
3 Move the cursor to the settings (gear/cog) icon, then press the enter button
How do I manage apps on my Smart TV?
4 Move the cursor to Lock/Unlock, then press the enter button

Please note: locking an app requires a PIN to be entered every time you try to access it

How do I manage apps on my Smart TV?
5 Enter your TV PIN, then select Done and press the enter button

Please note: that the default TV PIN is 0000 (four zeros)


How do I manage apps on my Smart TV?
6 The lock icon on the app indicates that the app has been locked. To unlock the app, select Lock/Unlock again.
How do I manage apps on my Smart TV?
Moving an appClick to Expand

To move an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to the app you'd like to move, then press the down button
How do I manage apps on my Smart TV?
3 Move the cursor to Move, then press the enter button
How do I manage apps on my Smart TV?
4 Move the app to your desired location, then press the enter button
Removing an appClick to Expand

To remove an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to the app you'd like to remove, then press the down button
How do I manage apps on my Smart TV?
3 Move the cursor to Remove, then press the enter button
How do I manage apps on my Smart TV?
4 Move the cursor to Remove, then press the enter button again
How do I manage apps on my Smart TV?

Troubleshooting


If you're experiencing problems with an app on your Smart TV,  try some of the steps below. If you're still having trouble, please contact Samsung Support.

 

Running a network connection testClick to Expand

A network test can determine if your Smart TV is connected to the internet. 

 

To run a network test on your Smart TV, press the Settings button on your remote, then go to: Network > Network Status. On some devices you will need to choose General before choosing Network.

Check for software updatesClick to Expand

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

 

The easiest way to update your software is directly through the settings menu on your TV.

 

Press the Settings button on your remote, then go to: Support > Software Update > Update now

 

If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick. Find out more about updating your software using a USB stick

Delete and reinstall the appClick to Expand

To delete and reinstall an app on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to the app you'd like to remove and press the down button
How do I manage apps on my Smart TV?
3 Move the cursor to Remove and press the enter button
How do I manage apps on my Smart TV?
4 Move the cursor to Remove and press the enter button again
How do I manage apps on my Smart TV?
5 Press the home button on the remote control
How do I manage apps on my Smart TV
6 Move the cursor to APPS and press the up button
How do I manage apps on my Smart TV?
7 Move the cursor to the app you'd like to add and press the up button
How do I manage apps on my Smart TV?
8 Keep the cursor on Add to Home and press the enter button
How do I manage apps on my Smart TV?
9 Move the app to your desired position and press the enter button

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