Support Lounge

Support Lounge

In Samsung KX, our Support experts will always go the extra mile to help you get the most out of your Samsung devices, whether your screen is cracked, you’re setting up a new device, or are looking for a one to one session on cool new features.


Support for your Device

Get help setting up or repairing your device from one of our qualified technicians

Book a virtual video support appointment

Need help setting up your device, app features or system optimisation?

Please note we don't offer repair bookings through this service. To book a repair please select the repair option above.

Select a Time


Tell us a bit about your device

What do you need help with?* (30 characters minimum length)

Appointment Details

10:00 - 11:30 | Tuesday 09 November 2019 | Samsung KX

Samsung offers video meeting calls through Zoom so we can assist with your queries. Personal data you provide to us will be processed by Samsung in accordance with our Privacy Policy.

By submitting this form you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

Your appointment is booked

Thank you for booking your virtual video support appointment

Repair booking confirmation

See you on:

Time Slot

For a:

Virtual video support appointment


One hour slot

Booking ref:

Reference code

  • 1. Ensure you have internet connection
  • 2. Ensure your device is sufficiently charged
  • 3. Please arrive on time for your appointment
  • 4. Check your confirmation email for details on how to access your appointment

Thanks for booking an appointment at KX. We have sent your booking information to the email provided. Please try to ensure you have a back up of any data stored on a device you wish to service.

We’ve got your back

The health and wellbeing of our staff and guests is our utmost priority, that’s why we’ve introduced some changes to encourage social distancing and keep Samsung KX a safe environment for all.

Our Support Lounge is now open by pre-booked appointment only. To avoid disappointment, we recommend booking an appointment at least 24hrs in advance.
Please select a convenient date and time and follow the guidance provided in your confirmation email.

Ahead of your appointment, please read the following safety advice:
  • Visitors should keep 2metres apart from others at all times
  • Only a limited number of people are permitted inside at any one time
  • Handheld devices are being cleaned after every use
  • We are offering a complimentary UV sanitising service for selected devices. Please ask your Support Specialist if you would like to use this service
  • If you feel unwell, we respectfully ask that you stay at home and seek immediate medical assistance.

Prefer to stay at home? Arrange a virtual video support appointment with one of our Samsung experts using the booking form.

We'd like to thank you for your ongoing support, patience and understanding.

We look forward to seeing you soon.

Find Samsung KX

Find Samsung KX

Opening Times

Opening Times

Monday - Saturday: 11am - 7pm

Sunday: 12pm - 6pm


Coal Drops Yard

King's Cross, London


Getting Here

Public Transport Parking

Give Us a Call

0333 000 0333
Map of Samsung King's Cross Store