Galaxy XCover7

Black 128 GB
SM-G556BZKDEEB

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Galaxy XCover7
Black 128 GB

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Reviews

Galaxy XCover7

3.1

Recommended by 43% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5 stars 23%
4 stars 14%
3 stars 36%
2 stars 9%
1 stars 18%
Features 3.5
Performance 3.3
Design 3.6
Value 3.4

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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22 Reviews

Pete012345
1 (9,999)

2025-04-28

Cornwall

Storage : 128 GB | Colour : Black
1 (9,999)
The phone has stopped charging twice in 10 months. Poor quality and a known fault. First time was covered under warranty but Samsung will not cover it the second time due to a cracked camera lense. These issues are not related. This is supposed to be a ruggedised phone.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-04-29

CX

Thank you for taking the time to review the Galaxy XCover7, Pete. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. Our phones come with a 2-year warranty, however, any physical damage voids the warranty, resulting in a chargeable repair to reinstate it. We'd love to look into your repair options. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

Hirsty1314
1 (9,999)

2025-01-03

Edinburgh

Storage : 128 GB | Colour : Black
1 (9,999)
Vodafone advised there is a "known problem" with this phone giving false "moisture detected in USB port" meaning you cant charge it. Even when phone has not been in near water (although advertised to resist water to depth of 1 meter for 30 minutes). None of the online suggested solutions work. Evidently a design fault.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-16

CX

Thank you for your feedback. We are very sorry to read that you are experiencing a fault with your new XCover7. We understand that you have already tried to solve the moisture detection issue yourself using online suggestions, however, if you haven't done so already, please follow this guide: https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-charge/?srsltid=AfmBOorLZXE3_M52ZmkrtuyG-wAJ8vftXs4HuFqf7QonUt5NtMM3fW6r Should the issue persist, please do not hesitate to contact our Technical Support Team directly who will ensure you get the solution you need. You can find all our contact methods and our operating hours here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support

BOLLOW
1 (9,999)

2026-01-03

Storage : 128 GB | Colour : Black
1 (9,999)
DON'T BUY SAMSUNG. i BOUGHT THIS PHONBCUS I HAVE A DISABILITY AND THOUGHT DROPPING IT WULD BE PROTECTED. i'VE HAD IT QUITE A WHILE BUT i'M NOT A PHONE GEEK - JUST A PERSON WHO NEEDS A SOLID PHONE. I DROPPED IT AND THE GLASS SMASHED VERY BADLY AND AFTER THAT WAS FIXED I DROPPED IT IN WATER AND IT LET IN WATER. RECENTLY ANOTHER DROP SO I SENT IT OFF AGAIN AND HAVING HAD IT FOR 6 WEEKS I THEN GOT TOLD IT COULDN'T BE FIXED. GOD KNOWS WHY THEY DIDN'T JUST SAY THAT AFTER A WEEK. I RECEIVED AN APOLOGY FOR THEIR BEHAVIOUR AT SAMSUNG BUT TO BE HONEST THE WHOLE SERVICE WAS DREADFUL. THE SAMSUNG 'SORRY' IS JUST A SCRIPT THEY READ TO PACIFY YOU. WORTHLESS CRAP
Helpful?

Features

2 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-01-04

CX

Thank you for taking the time to share your review of the Galaxy XCover7, Bollow. We're genuinely sorry to hear about the issues you have had after dropping your phone and with the water damage. This model is built to be durable and rugged, and has been tested to survive drops from about 5 feet. The water and dust resistance has a rating of IP68. Whilst this model is significantly more durable than normal smartphones, issues can still occur from constant physical damage. We would highly recommend still using a protective case to absorb impact and to provide better protection and a greater grip. Some cases feature phone straps, which can be extremely helpful in preventing accidental drops, and a screen protector adds an extra layer of defence against impacts. We welcome you to reach back out to our Support Teams for further advice and guidance, and you can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support

JimmyNich
3 (9,999)

2024-05-22

Manchester

Storage : 128 GB | Colour : Black
3 (9,999)
It's a rugged-ish phone, but not very exciting. It does everything I need it to do, ie make calls, WhatsApp, internet etc. It's a good size, not ridiculously big. Disappointed that there is no fingerprint recognition and no cover for over the charging port. Battery life is good at almost 2 days. Cameras average. I'm happy with it, but not blown away.
I recommended this product.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
TDubya
3 (9,999)

2024-06-22

Storage : 128 GB | Colour : Black
3 (9,999)
It's a usable, competent smartphone at a fair price. Being honest, l only chose it because it has batteries, which l can swap out myself.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-06-24

Samsung UK Reviews Team

We are pleased to read that you think the Galaxy XCover7 is a competent and easy to use phone, and that you are particularly happy with the fact that you can change and replace its battery. If you have any questions about how to take full advantage of this incredible device, please also don't hesitate to contact our Support Teams, who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6426gjy76 ^CL at Samsung Support

MOGSTAR
3 (9,999)

2024-09-20

Storage : 128 GB | Colour : Black
3 (9,999)
Camera very limited, also battery life also down on previous phone that I used, seems to be very basic budget phone.for the money, doesn't seem to be as robust as advertised.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-10-02

Samsung

We are sorry to read that the Galaxy XCover7 is not meeting your expectations overall as you wished for the camera and battery performance to be better, and for the device itself to be more robust. Please follow this link, where you can find the best tips and advice about how to take fantastic pictures with your phone, while also making the most of its camera modes and settings: https://spr.ly/6425UMkrV On this other link instead, you can watch a useful video, and check useful steps, about how to improve the battery of your device for the best performance: https://spr.ly/6426UMkrn Finally, please rest assure that this device is highly durable thanks to its IP68 water and dust resistance rating, as well as its Aluminium case and Gorilla Glass Victus+ display. If you have any questions about how to make the most of your phone for a five-star experience with it, please don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6427UMkrX ^CL at Samsung Support

muddyman2
3 (9,999)

2024-07-30

Storage : 128 GB | Colour : Black
3 (9,999)
I bought this in February 2024 to replace an old Motorola G7 which had failed after many years of good service. Features I wanted; A removable battery, a headphone socket and reasonably robust/waterproof. Whilst I understand the rationale behind a sealed unit and no headphone socket it feels like taking away usefulness. A USB-C to 3.5 adapter is clumsy, liable to break and at the wrong end of the phone. A removable battery allows one to carry a spare and quickly replace when the original dies without open heart surgery on the phone. The xcover 7 provides these 3 features, but strangely, Samsung don't supply spare batteries or the POGO cradle which removes some of the touted abilities. Day to day, the phone is ok - good bright screen outside, average camera and decent volume, battery life ok for an average day's use, but it doesn't really excel in anything. The case is too slippery especially when damp so I fitted a rubber cover which helped. The extra button is a nice idea but it's annoying to turn on the torch or camera by mistake. The Motorola had a much better system of gestures to quickly turn on camera or torch, and also would stay on when you were looking at the screen. Overall it does what I want, but not outstandingly.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

4 (9,999)
yan k
4 (9,999)

2024-04-10

Storage : 128 GB | Colour : Black
4 (9,999)
Fabulous phone, value for money, tough phone, don't even bother to use screen protector, but Keyboard not as accurate as my old Nokia xr20 , made mistakes most of the time which I dislike.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
heaton71
3 (9,999)

2025-05-12

Storage : 128 GB | Colour : Black
3 (9,999)
Much faster than my previous phone, and feels a lot sturdier. The omission of a biometric fingerprint reader seems like a backward step though...
Helpful?

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-05-12

CX

We're glad to hear that you're enjoying the faster performance and enhanced durability of the Galaxy XCover7. Our goal is always to provide a device that keeps up with your needs while standing up to tough environments. Regarding the biometric fingerprint reader, we understand that security and convenience are important. The XCover7 offers alternative secure unlocking methods, ensuring easy access while maintaining reliability. The focus of this device remains on rugged usability and practicality, with features like a replaceable battery and programmable XCover button tailored for everyday adventures. Your feedback is valuable, and we'll continue refining our devices to meet the expectations of our users, and we shall pass on your thoughts. ^CH at Samsung Support

Icesamsung
1 (9,999)

2026-05-13

Reykjavík iceland

Storage : 128 GB | Colour : Black
1 (9,999)
Worst phone ive ever had! Doesnt stop telling me that the charging port is wet for no good reason and just like 10+ times a day, slower then the xcover 6 pro, broke the plasic cover from within 2 weeks from a fall from my pants sitting. Abolute junk, slower then most of my older phones. Charging port is crap for a phone advertised as "ruggid" Oh and fully charged to empty is 5 minutes if you live anywhere it gets chilly....junk phone, i want a refund and i tried the 6 and the 6 pro and they were waaaaaayyy better, and for some reason my bank app keeps telling me to use my fingerprint scanner that isnt there, but the app is made to spot if your phone has it....why? Absolute pain this phone, got over 57+ reminders during this writing that the charging port is wet...
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-05-14

Samsung

We are sorry to see that you are not fully enjoying your XCover7. This is not how we expect our devices to perform like, and can assure you that we work very hard to bring the best of the best for all of our customers. If your phone has been exposed to moisture, for example, dropped in a pool or a bath, or from very humid areas, this can cause moisture to go into the charging port, and this will damage the charging port. Please note, that any liquid damage does void your warranty, and any repairs done to your phone will be chargeable which is in line with the Terms and Conditions of the warranty agreement. Check out this guide to help you get to the bottom of this: https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-charge/ We also have a great link which will help you optimise the performance of your phone to the max which can be found here: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ For further assistance with this phone, we'd recommend reaching out to our Support Teams who can assist further with this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

TNTesla
2 (9,999)

2025-06-17

New Jersey, USA

Storage : 128 GB | Colour : Black
2 (9,999)
It's advertised as this unbreakable super phone and I dropped it once from waist height and the whole back and battery fell off like straight out of a Lego game.
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-06-18

CX

We're disappointed to see that your XCover7 hasn't been as sturdy as you would like. Though we've made this phone as sturdy as possible, to ensure its safety in tougher environments, we can't guarantee it will remain damage free in every scenario. While it isn't ideal that the battery feel out following a fall, as long as no damage was sustained, you can pop it back in and continue to enjoy your brilliant phone. If any damage has occurred, please reach out to our Support Team for next steps. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support

LuckyLaz
5 (9,999)

2025-03-16

Storage : 128 GB | Colour : Black
5 (9,999)
I have had the X cover 7 for over a year now, I am very happy and I recommend it to anyone who is involved in building construction.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-03-27

CX

We are over the moon to see you are loving your XCover7! With the 6.6" FHD+ display and the awesome 50MP camera, the possibilities are endless! ^LB at Samsung Support

Marcher69
4 (9,999)

2025-10-19

Storage : 128 GB | Colour : Black
4 (9,999)
Overall, a solid performance for the price. I like the removable battery, which lasts well. It's rugged enough, although I miss the lanyard ring that my old phone had. The camera and video are a little slow, and the picture colour can appear artificial sometimes. The display is great for my needs. The niggles I have mentioned reflect its value pricing, so they are to be expected. Overall, I am very pleased with this phone.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-10-20

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your XCover7! Thanks to the incredible 50MP rear camera, we know you can get the best pics ever, and here is a great guide to help you achieve this: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ Your feedback is greatly appreciated, and we will take this on board to help improve our products and services in the future ^LB at Samsung Support

Treebeard
5 (9,999)

2024-10-27

London

Storage : 128 GB | Colour : Black
5 (9,999)
Rugged design, great budget model but with all the performance of more expensive versions.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-10-28

CX

The Galaxy XCover7 is all about bringing you brilliant features at a great price, while being tough enough to handle a hard days work! It's great to see that you are truly enjoying all that it has to offer. We're sure that it will continue to brighten your day for years to come! ^SK at Samsung Support

Tbone rich
2 (9,999)

2025-02-16

Cumbria

Storage : 128 GB | Colour : Black
2 (9,999)
Difficult to navigate, to many duplicated apps. I don’t like it.
Helpful?

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-02-19

CX

Thank you for your review, Rich. We're sorry you're not enjoying your new XCvover7, due to the user-friendliness and an issue with duplicated apps. We have a team of experts on hand to provide the best support possible. Whether you need guidance on how to navigate through all the apps and features, or help with anything at all, please do not hesitate to get in touch with our team directly. You can find all our contact methods and their operating hours here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support

temp
5 (9,999)

2025-03-22

Storage : 128 GB | Colour : Black
5 (9,999)
This phone has all usual features other phones have - with one very beneficial key feature. It has a quick change battery which takes about 20 seconds to do. Also if you debloat, delete and disable most apps it can last up to 5-7 days depending on useage.
I recommended this product.
Originally posted on argos.co.uk

Ease of Use

5 (9,999)

Features

5 (9,999)
jim09
5 (9,999)

2025-09-16

Storage : 128 GB | Colour : Black
5 (9,999)
Great phone, solidly built with great performance, the display is crisp and clear and the battery can last for a week with general usage. not tried camera yet as its a work phone but i would expect it is up to the usual samsung s excelent standard.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-09-17

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

Mark150
3 (9,999)

2025-09-10

Yorkshire

Storage : 128 GB | Colour : Black
3 (9,999)
Battery usage is quite high, some apps don't work the same as my last phone despite the same settings , no fingerprint reader ! But works as a phone ok
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-09-12

CX

Thanks for taking the time to leave a review on your Galaxy XCover7. We're sorry to hear that the apps don't work the same, we would recommend making sure that the device is fully up-to-date. We will also pass on your feedback about this and the device not having a fingerprint reader. In regard to the issue with the battery, here are some steps you can take to optimise the battery of the phone: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone If after trying these steps you continue to encounter issues, please get in touch, so we can help. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Mr Swedish
3 (9,999)

2025-01-19

Storage : 128 GB | Colour : Black
3 (9,999)
Not as nice to use as my old Samsung s22fe 5g I missing the fingerprint to open the phone. It feels a bit slower then my old phone.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-01-25

CX

We are sorry to read that you are not happy with your Galaxy XCover7, when compared to the Galaxy S22 FE, as you wished to be able to unlock it with your fingerprint, and because you have noticed it is a bit slow. Although we can confirm this device doesn't come with a fingerprint scanner, you will still be able to keep it secure easily and smartly by using a PIN, password or pattern. Its design is also incredibly resistant and strong, as it is built with MIL-STD-810H standards, giving you further piece of mind when using it every day. We would also like you to follow this link, where you can find a great guide about how to keep your phone fully optimised to be as fast as possible with the best performance: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/?srsltid=AfmBOorAGC_i0dk3EQ5gSYZxqZSwTmVlBKay9JmQVUpnNkFqb4OTjIR- If you need more help with making the most of your Galaxy XCover7, or you would like to discuss with our friendly colleagues about which smartphone is best for you, please don't hesitate to reach out to us. You can find our full contact details and opening times here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Zegar
4 (9,999)

2024-11-22

Halifax

Storage : 128 GB | Colour : Black
4 (9,999)
Really tough phone I have dropped it many times and screen still intact.
I recommended this product.
Originally posted on argos.co.uk

Ease of Use

5 (9,999)

Features

4 (9,999)
Bobl
5 (9,999)

2025-10-04

Fife

Storage : 128 GB | Colour : Black
5 (9,999)
Nicely designed incorporating durability and functionality.
I recommended this product.
Originally posted on argos.co.uk

Ease of Use

5 (9,999)

Features

5 (9,999)
Palo
3 (9,999)

2025-08-28

Storage : 128 GB | Colour : Black
3 (9,999)
Just dont like adverts. The iphone you don't get adverts
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-09-01

CX

We are sorry to see you are not fully enjoying your XCover7, Palo. Check out this great guide which will help you remove these ads from your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-remove-ads-from-a-galaxy-smartphone/ ^LB at Samsung Support