Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG

White 9 kg
WW90T554DAW/S1

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Dimensions

  • Width

    600 mm

  • Height

    850 mm

  • Depth

    550 mm

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Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG
White 9 kg

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Highlights

AddWash™

AddWash™

Lovely bubbly

Hygiene Steam

Durable performance

Digital Inverter Technology

5 year warranty on parts and labour*

5 year warranty on parts and labour*

Eco Bundle Product

Eco Bundle Product

Features

Lovely bubbly

ecobubble™

ecobubble™ technology is one of our brilliantly useful features designed to make laundry less of a chore. Mixing air, water and detergent, it cleverly creates bubbles that wash your clothes at cooler temperatures, helping you to bring down your energy bills.

Lovely bubbly Lovely bubbly
Lovely bubbly Lovely bubbly

Add to the wash, during the wash

AddWash™

How frustrating is it when you put the washing machine on and discover a stray sock on the stairs? Not anymore. The AddWash™ door lets you quickly drop in anything extra during the wash* – from missed clothes to the forgotten softener to the delicate blouse that only needs a rinse.

Add to the wash, during the wash

AddWash™

How frustrating is it when you put the washing machine on and discover a stray sock on the stairs? Not anymore. The AddWash™ door lets you quickly drop in anything extra during the wash* – from missed clothes to the forgotten softener to the delicate blouse that only needs a rinse.

  • *AddWash™ door can be opened at any time when the drum temperature is below 50°C.
  • *AddWash™ door can be opened at any time when the drum temperature is below 50°C.

Loads Smarter

Smart Control +

Washing just got smarter. With an easy-to-use control panel, this Samsung smart washing machine remembers your family’s laundry habits and suggests your favourite cycles first. From whites to bed-change days, track every cycle’s progress on the simply designed display. Then when the washing’s done, you’ll get a notification on your phone with the SmartThings app*. Want to make things even simpler? Use the app* to schedule your washes and get guides to find the perfect setting.

Loads Smarter

Smart Control +

Washing just got smarter. With an easy-to-use control panel, this Samsung smart washing machine remembers your family’s laundry habits and suggests your favourite cycles first. From whites to bed-change days, track every cycle’s progress on the simply designed display. Then when the washing’s done, you’ll get a notification on your phone with the SmartThings app*. Want to make things even simpler? Use the app* to schedule your washes and get guides to find the perfect setting.

  • *Available on Android and iOS. An internet connection is required. † Auto Cycle Link is only available when both the washing machine and tumbles dryer have AI Control and are Wi-Fi connected.
  • *Available on Android and iOS. An internet connection is required. † Auto Cycle Link is only available when both the washing machine and tumbles dryer have AI Control and are Wi-Fi connected.

Go cleaner with the power of steam

Hygiene Steam

When it comes to deep-down cleaning, not all washing machines are up to the job. So it’s good to know that Hygiene Steam on your Samsung washing machine banishes the things you can see and those you can’t – bacteria, pollen, dust mites and more. The steam is released upwards to make sure every last item gets a deep and even clean. The results? 99.9% of bacteria are obliterated and allergens inactivated*. No pre-soaking, no hassle, no worries.

Hygiene Steam Hygiene Steam
Hygiene Steam Hygiene Steam

*Testing done by Intertek on Staphylococcus aureus and Escherichia coli and Dermatophagoides farinae Hughes, on 100% cotton, 3kg load, with standard powder detergent. Individual results may vary.

Clean machine, spotless clothes

Drum Clean

Looking for the cleanest clothes? It all starts with a sparkling washing machine. Drum Clean keeps the inside of your washer hygienically clean with a combination of soaking, pulsating and high-speed spinning that removes 99.9% of odour-causing bacteria* from the drum, without using any detergents. And it even reminds you after 40 washes to run a cleaning cycle. The best news? Good maintenance will save you some money in the long run.

* Eliminates 99.9% of bacteria from the inside of the washing machine. Based on testing by Intertek of the Drum Clean cycle.

* Eliminates 99.9% of bacteria from the inside of the washing machine. Based on testing by Intertek of the Drum Clean cycle.

Clean drawer, cleaner clothes

StayClean Drawer

Keep your detergent flowing freely through your washing machine and get cleaner clothes with the StayClean Drawer. Targeted jets of water rinse away build-up in the drawer so you don’t have to. And because it keeps your washing machine in great shape, your clothes get thoroughly and hygienically cleaned every time.

Stain solver

Bubble Soak

Meal time mess or grass stains? Whether it's cotton, synthetics or baby clothes, add a 30-minute bubble soak to your wash. Then let our unique ecobubble™ technology go deep into the fabrics to loosen stubborn stains. You'll love how brilliant it gets your whites.

Peaceful laundry and peace of mind

Digital Inverter Technology

Happy laundry days. Here’s a quiet washing machine that’s built to last, has all the power you need, cuts down noise and still uses less energy than a typical washing machine – so it’s kinder on your wallet too. It’s all thanks to our Digital Inverter Technology ramping up the performance, not the noise. And the added bonus? The components and engineering are backed by a 10 year warranty, giving you peace of mind for years to come.

Specifications

  • Washing Capacity

    9.0 kg

  • Energy Efficiency Class

    A

  • Bubble technology

    Bubble technology

  • Physical specification

    600 x 850 x 550 mm

  • Net Weight

    67 kg

  • Washing Capacity (kg)

    9.0 kg

  • Body colour

    White

  • Door

    Carved Door (Black)

  • Panel Display

    AI Control

  • Energy Efficiency Class

    A

  • Energy Consumption (100 cycles)

    49 kWh

  • Water Consumption (cycle)

    50 L

  • Duration of the Eco 40-60 (H:MM)

    3:48

  • Spin Efficiency

    B

  • Noise Emission Class

    A

  • Noise Level (Spin)

    72 dB

  • AI Control

    Yes

  • QuickDrive

    No

  • AddWash

    Yes

  • Aqua Hose

    No

  • Auto Dispense

    No

  • Bubble Soak

    Yes

  • Bubble technology

    Yes

  • Child Lock

    Yes

  • Delay End

    Yes

  • Drum Clean

    Yes

  • Drum Clean+

    No

  • Drum type

    2nd Diamond

  • Intensive

    Yes

  • Language Setting

    Yes

  • Leakage Sensor

    No

  • Motor

    DIT

  • My Cycle

    Yes

  • Pre Wash

    Yes

  • Quick Wash

    Yes

  • Smart Things

    Yes

  • Spin Speed

    1400 rpm

  • StayClean Drawer

    Yes

  • Steam

    Yes

  • Super Speed

    No

  • VRT

    No

  • Eco 40-60

    Yes

  • AI Wash

    No

  • Super Speed

    No

  • 15' Quick Wash

    Yes

  • Active Wear

    Yes

  • Baby Care

    Yes

  • Bedding

    Yes

  • Cloudy Day

    Yes

  • Cotton

    Yes

  • Colours

    Yes

  • Delicates

    Yes

  • Denim

    Yes

  • Drain/Spin

    Yes

  • Drum Clean

    Yes

  • Drum Clean+

    No

  • Hygiene Steam

    Yes

  • Intense Cold

    Yes

  • Mixed Load

    Yes

  • Outdoor

    Yes

  • Rinse + Spin

    Yes

  • Shirts

    Yes

  • Silent Wash

    Yes

  • Synthetics

    Yes

  • Towels

    Yes

  • Wool

    Yes

  • Net Dimension (WxHxD)

    600 x 850 x 550 mm

  • Net Weight

    67 kg

  • Gross Dimension (WxHxD)

    670 x 890 x 660 mm

  • Gross Weight

    69 kg

  • Full Depth Including Protruding Part

    635 mm

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

  • Security Update Period (At least 5 years from launch of product)

    31 December 2025

Reviews

Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG

4.5

Recommended by 89% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5 stars 79%
4 stars 11%
3 stars 2%
2 stars 2%
1 stars 8%
Features 4.6
Performance 4.6
Design 4.6
Value 4.3
Noise 4.3
Ease of Use 4.1
AI review summary
  • Customers consistently praise the exceptionally quiet operation, with many comparing it favorably to older, noisier models
  • Most appreciate the AddWash door and SmartThings app integration for remote cycle monitoring and mid-wash clothing additions
  • Reviewers highlight the 100+ wash programs, including hygiene steam and quick wash, for effective stain removal and energy savings
  • Many commend the modern, sleek graphite design as both stylish and functional
  • A few report mechanical issues or find the 400rpm spin setting leaves clothes wetter than preferred
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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393 Reviews

KingGary
5 (9,999)

2020-10-26

5 (9,999)
I received this washing machine from Samsung for product testing purposes. Once it arrived we put it to work immediately. You can work it straight from the User Interface on the machine, but it would be more fun to link up to the associated App on my phone. The App was super easy to use and very intutive. We clicked on the Recipe Feature, and found that all clothing types were highlighted, however upon hitting one categorisation, say underwear, immediately other Incompatible categories are greyed out, to inform you that they are not suitbable to be washed together. Then once you click on each category that is compatible, you are then asked what is Darks or Whites and then it calculates the best setting for the Cycle and pops up a button for you to send that setting to the washing machine, thus taking out a lot of the guesswork. Machine is sturdy enough however felt a little light on the drum compared to previous machines, but again this may be a good thing. The Best feautues of the machine was offering Cycles and Features I have never seen before on a washing machine, e.g. The Eco 40 to 60 degrees, Hygiene Steam and Silent wash. But the best one being the Self Drum Clean. All of which will be used over the course of the life of the machine, only had it a week so far. Another great feature is the Add wash Door, truly a handy addition by the Boffins. Allowing you to Pause the Current wash and simply open the top door immediately to add in forgotten items. Then simply unpause and carry on. Great for a Busy Mum and the environment as stops having to do another load.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Bhav1
5 (9,999)

2020-11-30

5 (9,999)
I received this washing machine from Samsung for product testing purposes. I have found this washing machine easy to use and set up. It's definately economic as my smart meter is never in the red when using this machine. It's very quiet and cleans a variety of clothes really well. If it could improve it would be to be able to contol and have more options on the app as once you start a wash the app is just in viewing mode, would be great if you could actually start and stop a wash from the app. I like the add clothes door and found myself using this more than I thought so it's a great feature. Overall a nice looking machine which does it's job well. Would recommend this.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2020-10-27

5 (9,999)
I received this washing machine from Samsung for product testing purposes. The first thing I like about this machine is that when you turn on the machine it greets you with a hello on the display and it plays a small tune, once the wash cycle is finished it also plays a longer tune to let you know that it is coming to the end and the load will be soon ready to be removed. What I also like about this machine is that you can download an app to your phone and send instructions for your wash load direct to the machine and if you check it from time to time you can get an instant update of how long the cycle has left. I like that you have many wash options to choose from eg bedding, colours, towels, eco mode and my favourite a quick 15 minute wash. You can also see at a quick glance how long each selection will take.
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Prickles
4 (9,999)

2020-10-29

4 (9,999)
I received this washing machine from Samsung to product test. The machine was easy to install and with its sleek and stylish design fits in well. The option to connect it via an app to your phone is a useful addition, while it was easy to connect to my Samsung phone it would not connect to my daughters i-phone. It lets you know when your wash has been completed even if you are not at home. There are plenty of wash options to chose from we tend to use the Hygiene Steam or the Eco mode, it would be nice if there was a pet mode. I could certainly see a difference in my white wash. The Add Wash function is great, as well as being able to pause the machine to put in a stray sock or whatever I also use it to put my liquid detergent dosing ball in, it saves the risk of it falling out onto floor when large door is used. The machine is very quiet so would be unobtrusive in a kitchen. My son likes the 9kg capacity as he can now do his washing in 2 loads rather than 3. He found it very simple to use. I have been unable to find a time delay function. There are a couple of minor irritants, I feel the instructions could be clearer and more comprehensive, a bigger type would also be good. The music at the end while useful can be rather grating, nice if there could be an option to change tune and duration via the app. These are minor irritants and I would have awarded 5 starts if it wasn't for them.
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
RobertoL
1 (9,999)

2024-11-14

Lincolnshire

1 (9,999)
AVOID buying this washing machine. Just one month after receiving this product, the door started to leak. We got in touch with customer support and they arranged an engineer visit to fix the problem by changing the door seal. Their "fix" only lasted two weeks, and the machine is leaking even more now. It is completely unusable. Had to get in touch again with customer support, and shockingly they wanted to charge the visit for an engineer to come and sort out the problem, because apparently a leaky machine is not covered under warranty. After a long discussion, they transferred me to the sales team and they offered to send a replacement machine. Annoyingly, it is taking them more than a week to come and collect the machine. And they cannot deliver the new machine at the same time. Who knows how much longer we need to be without a washing machine. If possible, I want to get my money back, and just buy a better washing machine from a better, more reliable brand. Samsung has disappointed me with unreliable products and not very good customer support. In the meantime, I have to go to a laundrette to wash my family clothes!
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Jason
1 (9,999)

2024-03-12

1 (9,999)
I REPEAT, DO NOT BUY A SAMSUNG WASHING MACHINE!!! All Samsung washing machines have a design flaw on their rubber door seals. They're paper thin and tear very easily when taking heavy, wet clothing out. Samsung won't cover door seals under warranty as they say it's the customers fault. Don't believe me - read their own forum below https://eu.community.samsung.com/t5/home-appliances/washer-seal-fault/td-p/4840142
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Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2024-03-14

Samsung UK Reviews Team

Thank you for sharing your feedback with us, Jason. We are sorry to read that you are unhappy with your washing machine due to damage that has occurred to the door seal. The door seal is a perishable part that can be subject to wear and tear, therefore unfortunately is not covered by our warranty. However, if you would like to have this inspected by and engineer and replaced, we have a wide range of support and repair options available. To find out more, please contact our Home Appliance Specialists directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6421kTjVB. ^CR at Samsung Support

CREM_1968
1 (9,999)

2022-10-24

Glasgow

1 (9,999)
Terrible machine. This is probably the worst performing washing machine I have ever had the misfortune to own! The add washing door is great in theory but it’s awful to keep clean, the seals get clogged up constantly. The wash cycles are pretty poor the best being cloudy day customised to my requirements, it seems to offer the best clean but at 1hour 58 minutes it’s not a fast wash. The mixed load 4 kg with 1400 spin speed brings the clothes out wet. The quick wash isn’t great and to be honest the machine is certainly not the quietest. This machine was on Which best buys I would not recommend it.
Helpful?
Originally posted on Series 5+ WW90T554DAX/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAX_S1)

Features

4 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Char123
1 (9,999)

2023-09-24

Barrow-in-Furness

1 (9,999)
Absolutely stay away from Samsung! We had our washing machine 5 months and it malfunctioned during a delicate wash cycle, the spring inside the drum came loose and shredded the door seal, meaning the washing machine now leaks. But apparently this isn't a functional problem so not covered under the manufacturers warranty. How keeping water inside the machine isn't a function of a washing machine is a mystery to me but nevertheless Samsung aren't interested in helping at all. Customer service is absolutely shocking, product quality is even worse. Won't ever be buying from them again.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2023-09-26

CX

This is not what we like to see, so thank you for bringing this to our attention. We do design all of our products to provide a lengthy and reliable service, but we can certainly understand your frustration if this has been far from the experience that you have had. We would encourage you to keep in touch with our Customer Support team, so that any available options can be looked into for you, as we do want to make sure that you have a machine that is providing you with faultless service. ^DB at Samsung Support

SEACOTT
1 (9,999)

2023-01-29

Southampton

1 (9,999)
The drum lasted a month before a fault developed, causing it to bang and beat itself up! The bagging is terrible. Even the lowest speed spin causes the machine to bang. I cannot wash anything heavy in this machine and I'm now having to use a launderette for anything other than light material clothing. I also cannot use any of the programs that allow less than a 9KG weight. This is an expensive machine, but a common fault with it that I read about on forums elsewhere, yet Samsung doesn't seem to want to know about it or do anything for me to rectify it. Terrible product. Terrible, terrible service.
Helpful?
Originally posted on Series 5+ WW10T554DAN/S1 AddWash™ Washing Machine, 10.5kg 1400rpm(WW10T554DAN_S1)

Features

3 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Sugarplum
5 (9,999)

2021-03-29

5 (9,999)
Loving my new washing machine, its so quite also liking the add wash door I'm forever dropping odd socks etc and finding them after I've put the wash on but can now just add it to the wash . There's so much more to this machine than just a wash like a 15min wash to spuce things up love the fact it reminds you to do a deep clean which it does itself , this is a great washing machine plus I got a 5yr warranty , 10yr warranty on the motor , free insulation,free recycling , free delivery and a great price ,one happy customer .
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Horizon
5 (9,999)

2023-12-10

Warrington

5 (9,999)
Bought this washing machine along with a Samsung heatpump thumble dryer and they both do truly amazing work together and very easy to maintain.The products comes with 5 year labour and parts warranty which gives you peace of mind.Simply love the products.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Wendyf3363
1 (9,999)

2022-04-04

Wigan

1 (9,999)
We bought this washing machine 27/07/21 direct from Samsung. On 31/03/22 we discovered it was leaking, really badly, from the bottom of the machine door. We found a tiny tear in the seal. We contacted Samsung who refused to fix it as the seal is not covered in the warranty. An 8 month old washing machine needing a new seal?! We had our prebious washing machine for 10 years with no problems. Awful customer service. Save your money, we spent over £500 on this washing machine 8 months ago and are now having fork out for repairs already. It is also very loud, so loud we can't put it on at night it wakes up our children
Helpful?
Originally posted on Series 5+ WW90T554DAE/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAE_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Sponge1212
5 (9,999)

2021-03-12

5 (9,999)
This is the best washing machine I’ve ever had. Friends & family recommended Samsung & the fact they offer a 5 year warranty shows they believe in their products. My clothes smell amazing, I love having the app to get the perfect laundry recipe & the machine sings a lovely tune when it’s finished the cycle. & if I’m not home to hear the tune that tells me my cycle is done then no worries, the app notifies me on my phone that the cycle is complete! Highly recommend. Very happy with my purchase.
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Schmetterling
1 (9,999)

2025-08-01

1 (9,999)
Does the job, washes clothes, all fine. The AI features are a bit of an overkill, 99% of them are not necessary and you will end up spending more time setting these up than if the washer was "dumb." AddWash is quite handy, that's a plus. The filter flap is a bit too low. What ruins that washing machine entirely is the poor quality of the materials it is made of. The bearings are plastic, and the rubber is wearing off easily. That resulted in the bearings wearing off very quickly with normal use, which causes the drum to drop and flatten. The repair is expensive, makes more sense to get a new unit. Not sustainable to the environment or you wallet.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)

Noise

3 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2026-04-29

Samsung

Thanks for the great review and sharing your feedback with us about your new Washing Machine! Should you ever need us, our friendly Support Teams are on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Johnjcb
4 (9,999)

2024-04-08

Glasgow

4 (9,999)
1 of the best washing machines I've ever purchased. But the tune is bloody annoying.
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

2 (9,999)
Response from Samsung:
2024-04-09

Samsung UK Reviews Team

Thank you very much for you wonderful feedback, John! We are over the moon to read how blown away you are by this incredible washing machine! To earn that remaining star, we would like to provide you with the steps to silence the end of cycle jingle. To disable the jingle, all you need to do is tap and hold the Additional Function button (hand with + symbol) for 3 seconds, then turn the Navigation Dial to select Alarm, and tap the OK button (circle icon). Doing this will disable and enable the jingle. ^CR at Samsung Support

BakaG
5 (9,999)

2024-09-17

Birmingham, West Midlands

5 (9,999)
I recently bought the Samsung Series 5+ AddWash WW90T554DAN washing machine for our two-person household, and it’s been fantastic! The 9kg capacity is more than enough for us, making laundry days much quicker. The AddWash door has already come in handy a few times when I’ve forgotten to add something mid-cycle. I also love the EcoBubble feature, which cleans well even at lower temperatures, helping us save on energy bills. It’s super quiet, and the SmartThings app makes it easy to control and monitor remotely. Overall, it's been a great addition to our home!
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
MeganneC
1 (9,999)

2022-10-29

Lanarkshire

1 (9,999)
Purchased from AO, ordering and delivery were great. Problem is I'm disabled and therefore had trusted the washing machine was stable and working but I found out the very first time I used it, it was broken. AO have sent a further two teams to "fix " the issue but it still broken. On the last engineer visit I was promised a call to have it replaced but its been two months and I'm still with a broken drum. Engineer ran tests and showed me that the drum is spinning in an oval rather than a circle. Poor customer service all round and really disappointed to have such a well known and respected branded washing machine delivery already with a serious fault! Not good enough from either Samsung or AO retail.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-11-02

Samsung Support

We're sorry that there has been an issue with your washing machine, Meganne, and know how important it is for you to have a working machine, so we'd love to get this sorted as soon as possible. Please stay in touch with our Customer Support Teams, if you have not done so already, as we can arrange for an engineer to visit and get it fixed. Then you can enjoy all that it has to offer! Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Whitemoon101
4 (9,999)

2023-11-07

4 (9,999)
Really pleased with this so far. There's 22 pre-set options, and the ones we've used so far are good. It's a little annoying to have to spin the wheel around to find the option you want when there are that many to go through though so that's not ideal. It also came with a non-standard drain pipe end that didn't fit into our outlet. We had to seal the joint with a separate bit of tubing which was annoying and added a few hours to getting it installed. Not sure why they don't have a standard one... So overall a good machine that's cleaning well and is very quiet, but a few bits that are a little faffy.
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)

Noise

5 (9,999)

Ease of Use

3 (9,999)
Response from Samsung:
2023-11-08

CX

Thank you for taking the time to share feedback on your AddWash™ Washing Machine. We're delighted to see you're enjoying the incredible wash performance, variety of wash programmes, as well as the whisper-quiet operation! We understand that using the dial to navigate through the wide range of wash programmes can be time-consuming, which is why we've introduced some impressive smart features to make laundry time even easier. This machine learns your washing habits and suggests your favourite cycles first! The SmartThings app adds even more ease to your laundry routine, allowing you to schedule washes and get guides to using the perfect setting. We appreciate the installation of your machine took longer than expected due to the different-sized drain pipe, and value your input regarding this. We'll certainly take this on board and use it to drive improvements in the future. If you ever need further assistance with your washing machine, our experts in the Home Appliance Team are always on hand to help. You can find the contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support

jac01
5 (9,999)

2024-10-11

Hampshire

5 (9,999)
Very happy with our new washing machine. It's quieter than our old machine and has an amazing array of programs to use. I think the quick wash is particularly handy. There is a fair bit of vibration on the higher spin speeds but that is noticeable because we have it on a timber subfloor (a shock absorbing mat from screwfix has minimised that problem) Our previous machine behaved the same way but was a lot more noisy! It is a good looking machine and looks as stylish as a washing machine can look in a kitchen. I really like the colour. I would say it is good value for money based on it's energy rating, capacity and array of programs available to use.
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-10-16

CX

Thank you very much indeed for your five-star review, Jac! It's fab to see that the wide range of quiet cycles has left you feeling so positive! Not only can you enjoy incredible performance, this A rated washing machine is kind to your wallet and looks absolutely stunning in any kitchen or utility! Enjoy! ^CR at Samsung Support

Tony Macaroni
5 (9,999)

2023-10-18

Devon

5 (9,999)
My old washing machine was breaking my heart, inefficient, noisy, lost socks and noisier that a 747 on take off... Now we only know the machine is on when it signs its jolly little song at the end of a wash! The add draw is a SUPER idea, spilt socks on the stairs are no longer safe, EVERYTHING'S getting washed! Simple to use, and a beautiful design, another Samsung product welcomed into our home.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2023-10-19

CX

Thank you for sharing with us this fantastic review, and lovely picture, of your enthusiastic experience with your incredible Series 5+ Washing Machine! We can tell you are already making the most of everything superb this washing machine can do for you; from its unmatched efficiency and quiet operation to its useful AddWash door that lets you add any missing item to your washing, even after it has already started. As you mentioned, not only is this appliance extremely easy to use, but it also adds beauty and style to your home with its sleek design, while also making you happy with its lovely melody which lets you know every time the cycle has finished. You can spin like a record now with another wonderful Samsung product in your happy home! ^CL at Samsung Support

2222
1 (9,999)

2026-01-17

Essex

1 (9,999)
I am extremely disappointed with Samsung and my experience with their washing machine. The machine broke just after the 2-year warranty expired. I contacted Samsung expecting support under the 5-year guarantee that was clearly stated on my purchase receipt. Samsung refused to honour the 5-year guarantee, claiming I had not registered for it. This is unacceptable, as: The 2-year warranty was automatically registered by Samsung because I bought the washing machine directly from them. At no point was I informed that the 5-year guarantee required a separate registration. My receipt explicitly showed a 5-year guarantee on the washing machine, which I received because I purchased three items. This strongly implied the washing machine itself had a 5-year guarantee. I tried repeatedly to resolve this issue by calling, emailing, and using the chat system, but received no real responses—only automated replies. The only meaningful contact I had was a call from Katherine from the Samsung Resolution Expert Team, who repeated that I was “not registered” but offered a 20% discount to buy another Samsung product. I requested that this conversation be confirmed in writing, yet the follow-up email conveniently left this out. After that, I again attempted to contact Samsung through all channels and was completely ignored until I eventually gave up. This experience feels misleading, mis-sold, and deceptive. For a company as large as Samsung, this level of poor communication and refusal to take responsibility is shocking. I genuinely feel scammed. I strongly advise others to think twice before buying a Samsung washing machine. If something goes wrong, don’t expect clear communication, accountability, or fair treatment.
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Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2026-01-17

Samsung

Thanks for taking the time to leave a review of your Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™. We're sorry to hear that the device has not met your expectations and that you have had difficulty when it comes to the warranty and communication. The 5-year warranty is a promotion which much be registered for to receive, if this is not something you registered for then you would not be eligible to claim using 5-year warranty. If you need help booking a repair or using your 20% discount to find and purchase a new device, or anything else please get in touch so that we can assist. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Tigerlily
1 (9,999)

2023-06-19

Stockport, Greater Manchester

1 (9,999)
Really disappointed with this machine. Bought it in Feb 2023, a month later an engineer came out to it as it was banging on the spin cycle due to a faulty dampener. We're now in June and it has now just stopped mid cycle on a rinse. The only good thing is customer service have been great and really quick at organising the engineer. I have another engineer scheduled to come out to it tomorrow. I am seriously considering getting rid as it doesn't come close to 10 year old Ecobubble that only failed at the end. This machine is unreliable.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)

Noise

2 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2023-06-20

Support

Thank you for your feedback, although we do regret seeing that you have been having this issue with your Series 5+ washing machine. While we'rep pleased to see that our Customer Support team has so swiftly provided you with assistance, we would prefer if you hadn't required it so soon into the machine's lifespan. We're confident that our engineer will be able to assist with this, and get you washer providing the lengthy and reliable service that you have come to expect from our range. ^DB at Samsung Support

Honest Customer Review
1 (9,999)

2023-04-21

Yorkshire

1 (9,999)
Don't touch this washing machine, the door seals fail within 3 months even with careful average use, Samsung will not honour the 5 warranty for this known issue stating it's mis-use and a perishable item, and want to charge you over £100 to repair this defective low quality seal, never had this item fail on cheaper machines, it's a joke, just google it.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2023-04-22

Samsung Support

Thank you for taking the time to share with us this review about your experience with the Series 5+ WW90T554DAW/S1 AddWash™ Washing Machine, 9kg 1400rpm. We totally appreciate how important it is to have a fully working washing machine, and we certainly would like to look into this for you to help you reach a resolution as soon as possible. Although this issue related to the door seal is not covered under warranty, our engineers would ensure that the appliance will be thoroughly fixed so you can enjoy it again for many more years to come. We recommend getting in touch with your closest Samsung Support Centre who will be able to locate your closest engineer so the repair can be carried out. You can find your closest one here: http://bit.ly/SamsungSupportCentre If you have any type of queries, one of our Support Teams will also be able to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Maybe Sadie
2 (9,999)

2021-11-22

London

2 (9,999)
So the add wash door is pointless because you still have to pause the wash and when you pause the wash the actual door unlocks too so I can “add wash” through the normal door, Save your £100 and go for the model without add wash. Also put my bedsheets in and put it on a steam hygiene wash , it said it was about 2 1/2 hours long. 5hrs later I’m still waiting for it to finish and now it’s come up with a error saying it’s struggling to complete the spin cycle. Lastly, doesn’t wash clothes as well as my old machine, ketchup on a white t-shirt, mud on sons footy shorts, forget it. You have more chance soaking them in vanish.
Helpful?
Originally posted on Series 5+ WW90T554DAX/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAX_S1)

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Blub
1 (9,999)

2023-02-18

London

1 (9,999)
We has a Bosch which had a big drum. We could load nearly all my washing in in one go. This washing machine is advertised as 9kg but it actually means 9kg when wet as a Samsung customer service person told me. There is only one wash cycle that allows this weight. All the others are 2-4kg. I really wish I hadn't wasted my money. With a young family, we really need a big drum so I don't have to wash 2 loads a day.
Helpful?
Originally posted on Series 5+ WW90T554DAE/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAE_S1)

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Katekl
1 (9,999)

2023-11-20

UK

1 (9,999)
Terrible machine unfit for purpose, keeps all the dirt inside and never removes stains. Rubber inside is broken after a year and shedding plastic to clothes. Small clothes get stuck in a drum.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2023-11-21

CX

Thank you for sharing your feedback with us, Katekl. We are very sorry to read that you are disappointed with your washing machine. We are keen to discuss the issues you are experiencing in more detail and provide guidance on cycle performance and drum cleaning. During this discussion, we can also talk about the options available to you regarding replacing the rubber door seal. Please contact our Home Appliance Specialists directly, who will be happy to help. You can find all our contact methods, along with their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

ali82
5 (9,999)

2024-11-24

5 (9,999)
Had my new machine nearing a week, very quiet on wash cycle, makes a bit of noise at start of spin cycle as its setting but nothing compared to my old machine. Washes really well, thought my old machine was just starting to leak but having this have realsied that it wasnt washing properly. Eveything feels so clean now! Lots of different programs and spin options, a bit confusing at first after using it for a couple of days im getting used to it. Was it be confusd reading the instructions for delayed end but when you select the function you just select the time you want it to finnish, no adding extra hours as it said in the instructions so very easy to use. To sum up I am very happy with the machine and would recommnd.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-11-25

CX

We're so happy to see you're loving the Series 6 Washing Machine! We pride ourselves in creating products that are easy and intuitive to use, and it looks like we've succeeded yet again! With its many cycles, quick and efficient cleaning and the ability to reduce energy bills, we can see why you've awarded us five stars! ^CH at Samsung Support

JACKO1986
5 (9,999)

2022-11-01

Not saying

5 (9,999)
It washes excellent gets everything out And its Wi-Fiready
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-11-02

Samsung Support

When you connect your new Series 5+ AddWash Washing Machine to the app on your phone, you open it up to a lot more possibilities, Jack, certainly in ways of making everything easier. Whatever type of wash load you put in, everything will come out looking and feeling brand new. ^DB at Samsung Support

Alf123
1 (9,999)

2024-09-02

London

1 (9,999)
I’ve had constant issues since I purchased the machine. Items are soaking wet when the wash is finished, I need to rewash items that have minor stains and the machine doesn’t seem to heat up when using a high temperature wash. The worst part has been the customer service. I have been advised that I must pay for a Samsung selected engineer to attend the property, only if they deem the issue to be a manufacturing fault will I be reimbursed. The machine is under warranty and Samsung have been sent videos showing the issues and still won’t change the machine!
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)

Noise

4 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2024-09-05

CX

Thank you for your review, Alf. Our warranty policy states that a repair must be tried first and only if repairs are unsuccessful, and the issue is caused by a manufacturing fault, will the machine be replaced. Although we understand your frustration, if the washing machine issue has not been caused by damage or misuse, the repair and call out charge will be covered by the warranty, and your machine will be fixed free of charge. If you would like to go ahead and arrange for this, please get back in touch with our Home Appliance Specialists, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6426WGpfp. ^CR at Samsung Support

Flyingman
4 (9,999)

2021-09-30

Kettering

4 (9,999)
For a white machine it has on overly dark design with the black door. first impression the it is very plastic & would have benefited with a chrome front on the display.( the button symbols look like they will wear off over time!) Good range of features & the phone control make it a little easier to control although the user manual is somewhat vague in areas. (why is there not a clear instruction on how to turn off the annoying finished alarm?)
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Anonymous
4 (9,999)

2020-11-30

4 (9,999)
We received this washing machine from Samsung for product testing. This machine is simple for a man to use. Mum showed me once how to use it and can now manage on my own. I have only used mixed load at 30 degrees with all washing coming out nice and clean. I personally don't like the tune at the end, its very annoying. The Add wash drawer is useful, always an odd sock I lose on the stairs to go in. The machine takes longer than the old one, but that probably accounts for the better wash.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2022-08-23

5 (9,999)
This washing machine is an amazing piece of technology. For starters it's very spacious and takes a 9kg load, which is perfect for our family of 4 with 2 small children. Then, it's smart as it learns which cycles we use the most, so it suggests cycles for us, which is quite convenient. Then everything is customisable! I can program how many rinse cycles I want, if I want prewash or not, temperature, spin speed... and more! Then it's quite cool that it connects to the wifi and sends me a notification via the app on my phone when it's done. I can also select which programs I want to be shown on the machine. I quite like the music it plays when it's done, but not so much when the kids are asleep, but I can always monitor when it's about to end on the app and then I'll just go and turn it off so that it shuts up. It's also possible to turn this off.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-08-25

Samsung Support

It's wonderful to see that you're loving your new washing machine, and found the perfect one for you and your family's needs. It's stylish, super smart and has so many programmes to choose from, so whether it's washing all your kids clothes or just a quick wash, you'll know you have it covered. ^EM at Samsung Support

Confused by programmes
4 (9,999)

2021-03-06

4 (9,999)
Looks good and a couple of washes in it works well but the programme instructions are a bit rubbish. Downloaded the full instruction manual as the small book in the machine tells you nothing. It says it's a 9kg machine but turns out most programmes are 2,4 or 5kg. On the cotton programme you can wash 9kg of bed linens but on the Bedding programme (inc bed sheets and bedding covers) only 2kg. This makes no sense. I like the machine but most of these programmes are either confusing or seem a bit pointless.
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Ashfords
5 (9,999)

2023-01-09

South West

5 (9,999)
Super machine that is easy to use, cheap to run and massively cuts down on drying time, thereby saving time/money on getting the clothes/towels etc completely dry. Good value for money, weighs your washing to measure how much water you need, is very quiet even on a regular setting but on the quiet setting can hardly be heard. Only thing I wish is that one of the comments said it would be better with laundry liquid rather than tabs as it weight what is needed against the weight of the washing so you don't use more than you need, which has also saved me money. It's also great at stain removal, including things like grease, curry stains and so much more. A great machine and worth every penny as over its life it will save a significant sum
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-01-12

Samsung Support

Your washing machine does everything you need, and then some! It's stylish, tough on stains, has plenty of smart features such as weighing your washing and connecting to the SmartThings app, and is so quiet too. Great choice! ^EM at Samsung Support

BJ Bedford
5 (9,999)

2024-05-22

Bedford

5 (9,999)
We wanted another Samsung Washing machine our last one was 10 years + old. This new one came with a free 5 year warranty and two fabulous features, the add wash which allows you to pause the machine and add something. Brilliant for the sock or shirt that was missed. The second feature is adding it to your phone so that you can see what it is doing or even programming it for the features that you want your wash to do.
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I recommended this product.
Helpful?
Originally posted on Series 5+ WW90T554DAE/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAE_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-05-25

Samsung UK Reviews Team

We do design all of our products to provide a lengthy and reliable service, so we're confident that your new Series 5+ washing machine will provide just as long a service as its predecessor. The addition of the extended warranty acts as a nice extra level of reassurance and demonstrates our faith in its ability to last. The AddWash feature is fantastic for ensuring that nothing misses out on a cycle, and once you've connected to SmartThings you'll find a wealth of intelligent ways to interact with the machine, and even get recommendations on the best cycle to use for any type of wash load. We're glad that you're loving it. ^DB at Samsung Support

Matt
5 (9,999)

2024-10-12

Kent

5 (9,999)
I bought this three months ago as a replacement of my 10 year old Ecobubble. I love the new features; add wash (useful for a sock or two that always drop from the washing basket), wifi connection. The display is smaller than I was used to, but this is nice an bright and the features are very clear. I love the ability to connect to my phone an setting the washing cycle on the phone before I send to the washing machine.
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Mrken11
1 (9,999)

2024-08-23

1 (9,999)
The unit I have must be a faulty line. I have an engineer out twice which wasn't helpful. After washing, the clean laundry has a damp smell. The only solution I got from the last engineer visit was to invest in good quality fabric softener. I found this very unhelpful because I never used fabric softener in an Indesit machine which I used for 8 years. The engineer told me that the machine won't be replaced so I better find a solution to keep using it
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)

Noise

3 (9,999)

Ease of Use

4 (9,999)
Irate0
1 (9,999)

2022-03-06

UK

1 (9,999)
Disappointing. Machine (9kg £600+) bought for elderly mother 6 months ago. Discovered on unloading a light load of washing, no hooks etc, that the metal door clamp had become dislodged in the drum and damaged rubber seal which now means the machine leaks. On making a warranty claim for repair, interminable customer support calls, we have been consistently fobbed off with explanations & email that repair is not covered by the warranty and that we are somehow at fault in using the machine in a perfectly reasonable way. Even, if at fault, which is not accepted, mistakenly loading a garment should not cause damage close to £200 to repair. Have had other machines for decades without this occurring. Discovered on internet that not an isolated incident & that Samsung have covered repair costs. Consequently not my favourite manufacturer.
Helpful?
Originally posted on Series 5+ WW90T554DAX/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAX_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
MOJTAY
1 (9,999)

2022-06-23

Wales

1 (9,999)
Bought this machine brand new from Samsung Online having read the reviews. But it was delivered with a very bad fault and would not spin properly, despite calibration, levelling and all troubleshooting measures done properly. My faith is shaken in what I thought was a reliable brand. I have bought very cheap machines before that have been faultless. So it is not the case that you pay for what you get - the "good" brand deliver bad stuff too!
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Salts
1 (9,999)

2022-10-25

England

1 (9,999)
Can't use with automations. Simply pinging my phone or watch when a cycle is complete is far from a good use (or selling feature) of smart technology. Programming cycles from the phone is harder and more convoluted than just using the machine itself. Can't use smart to schedule start times etc. Have to start cycle on the machine itself regardless. Quite annoyed they sold this as a smart machine when it's far from useful as a smart device.
Helpful?

Features

2 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-26

Samsung Support

We are disheartened to see that you have been experiencing these issues with the automation settings of your Smart Things app when connected to your new Series 5+ Washing Machine. We would love for you to be able to make the most of the incredible smart features of your appliance and we recommend contacting our colleagues from Smart Things Support who will be more than happy to assist you with this. Our contact details and opening times can be found on our Contact Us page here: http://bit.ly/SmartThingsContact We are confident it is only a matter of time before you unleash the full potential of this washing machine that will make your life smarter than ever before. ^CL at Samsung Support

Cathlowe81
2 (9,999)

2022-11-09

Essex

2 (9,999)
Really disappointed. It washes well however the door & front panel are so flimsy. My machine is located underneath my sink & dented from my knee leaning on it. The door is already badly scratched & there is a bit of exposed metal along the bottom..I have had it a matter of weeks. My Bosch tumble dryer beside it which is 10 years old looks better than this. Extremely disappointed & the customer service team were useless. I was told from my images they would repair the damage, kept on the phone for over an hour only to be told I have to pay £200 to replace the front panel. I wasn't even after money back just recognition that the metal they have made this machine with is extremely flimsy. AVOID
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-11-11

Samsung Support

Thank you for taking the time to share this review with us about your experience with the Series 5+ Washing Machine, Cath. We are very sorry to see that the appliance is damaged, and we appreciate that you have already contacted our colleagues to be assisted with this. Although the repair would be chargeable if the washing machine is showing any sign of damage, our engineers would ensure that the appliance will be thoroughly fixed so you can fully enjoy it again for many more years to come. We recommend getting in touch with your closest Samsung Support Centre who will be able to locate your closest engineer so the repair can be carried out. You can find your closest one here: http://bit.ly/SamsungSupportCentre If you have any type of queries or need further assistance, you can contact again one of our Support Teams who are always ready to help. From our end, we will certainly make sure to take your feedback on board so we can pass it on to our engineers and address any area for improvement. ^CL at Samsung Support

woodpecker
5 (9,999)

2021-04-17

5 (9,999)
OK so not silent but so quiet.Even the spin cycle is so quiet I can hold a converstion on my phone standing next to the machine. I like that I can control it with the smart app,that I can do a quick wash in 15 minutes. And it a a drum cleaning cycle. I love it!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rosiana 84
1 (9,999)

2023-11-16

1 (9,999)
BANGING noise from the drum on spin cycle. Brand new washing machine with banging noice from the drum and I am being told by the engineer and Samsung customer service that this is normal!! No, this is not normal!!! I was told by Samsung customer service that for other call out I will have to pay, no replacement will be give and certainly no money back. This machine is not fit for purpose, stay away and either spend more on a brand like Siemens, AEG or Bosch or spend much less and get a product which will work and will not bang. Wee can not use this machine at night as it would wake up the whole street. Engineer ran the machine empty - guess what, no banging. He left, I turned the normal washing on (5 large towels) - guess what, banging. And same happened with the call. After this experience I will not buy any other larger appliance from Samsung and will not recommend to anyone!!! Absolutely shocking!!!! This machine
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2023-11-16

CX

Thank you for your feedback, Rosiana. We regret seeing that you are not satisfied with your new Series 5+ washing machine, and that the engineer was unable to replicate this fault when they attended. We do want to make sure that it is able to provide you with all the levels of service that you need, including its ability to remain whisper quiet during any type of cycle, so we would encourage you to keep in touch with our Customer Support team, so that they can continue to look into all available options with you. ^DB at Samsung Support

rg329487324
1 (9,999)

2022-03-16

London

1 (9,999)
It's 2022. This machine will pop up a message on your smart telly saying it's done if you configure the WiFi. Yes, the future is now. But the future should also involve putting on a simple cotton wash without 20-30 inane annoying "pings" that can't be turned off... can't be turned down... can't in any way be avoided. Previous models shut off sound - doesn't work on this one. Ridiculous!
Helpful?

Features

3 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Rog55
1 (9,999)

2024-04-17

1 (9,999)
Probably the worst washing machine I have ever bought, constantly pausing and error code DC3 and to contact service provider. Despite our efforts when contacting Samsung they try every trick in the book to not come out.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)

Noise

3 (9,999)

Ease of Use

2 (9,999)
32one
1 (9,999)

2023-09-13

1 (9,999)
I am very disappointed with this washing machine delivered on the September 11th, and it is already making a loud banging noise during the spin cycle. I have only used it twice, and I am already having problems with it.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

5 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2023-09-15

CX

We are disheartened to see that your new Series 5+ Washing Machine is making a banging noise during the spin cycle. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to get this sorted for you as soon as possible. If your washing machine is making a banging noise while spinning, and this happens with every programme, please make sure that it is not touching anything at the sides and back. Also, please pull your washing machine forward so that you can get to the back of the machine. Next, check that the hoses are correctly clipped and aren't banging on the back. Finally, please make sure that the washing machine is not overloaded by checking the maximum weight allowance for the programme chosen. We are confident this will help. Nevertheless, if you need more support, please don't hesitate to contact our Support Teams who will be able to assist you further with this. Our full contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Vv
5 (9,999)

2022-10-13

Gloucester

5 (9,999)
I have it just about week but already love it! I always thought wi-fi is just waste of time for a washing machine, but actually is really useful and helpful to understand how all programming works, and how I could adapt them to my washing habits. And The add on little door, I just loving it:)
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
SianRalph1991
5 (9,999)

2024-08-24

Portsmouth

5 (9,999)
I honestly didn’t think I could get excited over a washing machine but I was wrong this machine has got to be the best purchase we have ever made!! This washing machine can do everything absolutely amazing and we cannot wait to purchase the tumble dryer next then a new Samsung TV!!!
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-08-28

CX

Thank you so much for sharing your feedback with us, Sian! We are over the moon to see how blown away you are by your new AddWash Washing Machine! The super-sleek design is complimented perfectly by its incredible, quiet, eco-friendly performance! Enjoy it, and we know you'll enjoy a matching tumble dryer too! ^CR at Samsung Support

ralin66
1 (9,999)

2023-01-31

Ayrshire

1 (9,999)
Only has machine 18 months and has broken down twice. After sales service is poor having to wait nearly 2 weeks for repair, this will be our last samsung washing machine.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-02-01

Samsung Support

We are disheartened to see that you experienced two faults with your Series 5+ WW90T554DAN/S1 Washing Machine, Ralin. We also appreciate the importance of having a working appliance for your daily life. We would like to reassure you that our engineers will do everything possible to restore your appliance back to its original condition so you can continue enjoying its incredible performance, efficiency and smartness for many years to come. After the repair, the warranty will also remain active so you can use your appliance knowing that we have you covered. If you would like to receive an update on your repair or have any questions, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport Finally, we would like to reassure you that all our products, including this washing machine, go through a series of rigorous tests to ensure they meet our high standards of quality. ^CL at Samsung Support

Gemma88
5 (9,999)

2023-01-13

Birmingham

5 (9,999)
Glad I purchased this machine , as it is A rated it uses low energy , there are plenty of programmes , it’s very quiet when it’s on , and the addwash option is a massive bonus if you have stray socks etc that missed the wash.
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I recommended this product.
Helpful?
Originally posted on Series 5+ WW90T554DAX/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAX_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Shile
5 (9,999)

2023-02-22

Hampshire, United Kingdom

5 (9,999)
It sends a notification to my phone and TV when it's done washing. No need to go check or set time. I also like the intelligent AI function when you load it. Love the fact that I can program my washing from my phone as well
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-02-26

Samsung Support

Thank you so much for the five stars, Shile! It is a pleasure to read how much you are enjoying the incredible features of your new AddWash Washing Machine! With intelligent smart features and a wide range of cycle options, we know you're going to love it for years to come! ^CR at Samsung Support

Neo of weden
4 (9,999)

2024-03-02

Sheffield

4 (9,999)
An excellent washing machine. Runs quietly and very gentle on cloths and very good cleaning capabilities. Only three criticisms, leveling the washing machine was an absolute nightmare as feet are difficult to access. The are no pre set programs for full load so you have to leave to to AI cleaning and that can take up to 3 hours. I am still to figure out how to stop it from singing a tune after it finishes the washing cycle as it wakes up everyone if on timer and set for early hours.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2024-03-03

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us! We are delighted that you are enjoying the quiet cycles and incredible cleaning power of your new washing machine! Your insight is very valuable, and we will be sure to take on board your constructive criticism regarding the accessibility of the feet and the cycle options for our future development. When it comes the end of cycle melody, this can be turned off, while keeping the other operational sounds on. To disable the melody, Tap and hold the 'Additional Function' button (hand and plus symbol) for three seconds > Turn the dial to select Alarm and tap the 'OK' button (circle symbol). Tap this to switch the melody on and off. ^CR at Samsung Support

Bobbe
1 (9,999)

2025-09-05

Gloucester

1 (9,999)
I had a bad experience with this procuduct, we purchased it for low noise and efficiency. It's twise broken. The drum was damage because the quality of thus product was very poor.
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Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)

Noise

5 (9,999)

Ease of Use

2 (9,999)
Response from Samsung:
2025-09-06

CX

We are disheartened to hear that you are not happy with the quality of your Washing Machine Series 5+ because it has stopped working on two occasions, Bobbe. It is also our understanding that the drum is damaged. We appreciate that this situation is not ideal, and please don't hesitate to speak to our Support Teams, who will be ready to assist you in restoring your appliance to full working order. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support Please also rest assured that all Samsung products are manufactured with top-quality components and thoroughly tested to ensure they meet our high standards of durability and performance ^CL at Samsung Support

csh57
3 (9,999)

2021-07-31

southwest

3 (9,999)
I spent hours researching and chose this. Got rid of a 10 year old John Lewis machine as i was bored with it. The 1400 spin on my old one produced dryer washing , on this one i have to spin twice which is not energy efficient, and my fabric conditioner on this new one does not smell unless i add much more on the last rinse, which is annoying catching it at the correct time.Its brand new and condtioner does empty at the correct rinse,Can only presume it has a high water fill.. Apart from all that its ok, too many washes to choose from and wish it had a half load option.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

3 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Jembur21
5 (9,999)

2023-08-15

Lincolnshire

5 (9,999)
From set up to first wash I was very impressed. The smart things app is a piece of technology brilliance, allowing to set programmes, add favourite programmes and if I forget to put it on or need to nip out it lets me start it up or when it has finished so I don't forget. Silent spin cycle I never knew a washer could be so quiet. The tune is a bit long but very catchy and is the first noise my dog doesn't react too. The add wash is amazing as my children are always leaving loose socks around and I can add them on. No more odd socks in the house (very happy mum).
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2023-08-16

Samsung Support

Thank you for taking the time to share with us this comprehensive review about everything you love of your new and incredible Series 5+ Washing Machine! We are delighted to see that you are already making the most of the smartness of this appliance to control almost every feature and function, as well as receiving notifications, directly from your mobile device with SmartThings. Not only that but, as you mentioned, the washing machine is incredibly quiet, even when spinning, and lets you know of the end of each cycle with the lovely melody, so you know when it has finished even when you are in another room. Finally, it makes us very happy to see that you like the amazing AddWash feature that allows you to add any forgotten piece of garment to the washing, even when it has already started. This masterpiece of technology will give you endless moments of happiness and satisfaction for many years to come! ^CL at Samsung Support

Blue eyz
5 (9,999)

2022-06-19

Staffordshire

5 (9,999)
This washer has just replaced the old Samsung older model version and if this one performs how the last one did I'll be more than happy
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Frezer82
5 (9,999)

2025-02-09

Croydon

5 (9,999)
I had it for a couple of days but like it so far. It looks good in graphite and it is a lot quieter than my previous washer machine
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Cool technology and great
5 (9,999)

2023-09-13

Dublin Ireland

5 (9,999)
Bought this new high spec machine and I love it - so easy to use and great quality wash and options - absolutely love it
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I recommended this product.
Helpful?
Originally posted on Series 5+ WW90T554DAX/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAX_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Nim1
1 (9,999)

2021-04-07

1 (9,999)
We have a washing machine with 10 year warranty and the washing machine is not adding softener or detergent at the right time and using it so fast. The clothes are so ruff and samsung will not replace the machine and tell me there's nothing wrong with it!!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
JadeK
5 (9,999)

2024-05-13

London

5 (9,999)
I am really impressed with my new Samsung Series 5+ WW90T554DAN/S1 AddWash™ Washing Machine. It performs exceptionally well and features a sleek design that fits perfectly in my modern kitchen. The integration with the Samsung SmartThings app is a standout feature, allowing seamless control and monitoring of the machine, including tracking energy use. The AddWash™ door is another cool innovation, enabling me to easily add a forgotten sock or other items mid-cycle without hassle. This machine operates smoothly and quietly, enhancing the user experience significantly. I'm already delighted with my purchase and would highly recommend this washing machine to anyone in search of a reliable, stylish, and smart appliance.
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Edita
5 (9,999)

2023-12-17

London

5 (9,999)
Still not sure what to say about this one but it looks great and looks like it will be worth the money.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2023-12-19

CX

Thank you for the five stars Edita! It's awesome how much you love the sleek design of your new washing machine, and we know you are going to be blown away by the incredible performance! ^CR at Samsung Support

Ali Jacko
5 (9,999)

2022-03-31

5 (9,999)
I have had the machine for a few days now, and it's amazing and very quiet. it is worth every penny.
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Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Duke
5 (9,999)

2022-10-26

Rochester

5 (9,999)
I love this washing machine of my favourite brand. My sister inlaw had one and she recommended it.
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Facet115
5 (9,999)

2022-11-09

Weymouth

5 (9,999)
Cool amazing mashing wery wery good very easy to clean, quiet and easy to use, I recommend it
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I recommended this product.
Helpful?
Originally posted on Series 5+ WW90T554DAX/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAX_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kama
5 (9,999)

2023-10-20

London

5 (9,999)
What I like most is that it works very quietly. and washes the laundry cleanly
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Deborah
5 (9,999)

2022-08-13

LEIGH

5 (9,999)
I love this washing machine it fantastic washing almost dry when it comes out
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Bertje64
5 (9,999)

2023-02-14

Stourport On Severn

5 (9,999)
Beautiful machine, very quiet, the add wash is a perfect feature
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-02-17

Samsung Support

It’s great to see that you are already making the most of everything incredible the Series 5+ WW90T554DAN/S1 AddWash Washing Machine can do for you! This fantastic washing machine comes with the incredible Digital Inverter technology that keeps noise down while ramping up performance. Not only that, but this appliance is beautifully designed with its sleek design and comes with the useful AddWash feature to add any garment you missed to the cycle even if it has already started. This fantastic appliance will make a massive difference every day! ^CL at Samsung Support

B brad
5 (9,999)

2023-01-24

West Yorkshire

5 (9,999)
Excellent washer no problems the add washer is also very handy
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-01-24

Samsung Support

We are pleased to see that you are happy and satisfied with your new and amazing Series 5+ Washing Machine, Brad! As you mentioned, among all the amazing features of this appliance, Add Wash is certainly the most incredible as it lets you add any clothes you have forgotten to the washing even if the cycle has already started. This fantastic appliance will give you freshly washed clothes every day of the year and in the smartest way possible! ^CL at Samsung Support

Mazhussain
5 (9,999)

2023-11-08

London

5 (9,999)
Very impress with the washing machine, highly recommend 👍
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2023-11-10

CX

We're delighted to see that you're loving your new Series 5+ washing machine, and happy to recommend it to other customers. We're certain you'll come to love it the more you explore everything that it can do. ^DB at Samsung Support

LG LOVER
1 (9,999)

2024-01-03

1 (9,999)
I just offered to give this back to samsung but they have refused. this product is a lie. It wastes electricity. It cannot decide how long it takes to complete a wash. 1 hour clock, if you come back in an hour it will still say 1 hour remaining. I have lost so many white socks that get wedged in the door seal. Forcing them to come out soaking wet and dirty. I wash these socks in LG washing machine and they never end up stuck in the door seal.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2024-01-05

CX

We are sorry to read that you are not satisfied with your Series 5+ AddWash™ Washing Machine because you are not finding it very efficient, because you expected for the estimate washing time to be more precise, and because there are some items that get stuck in the drum. We would love for you to be able to start taking full advantage of the incredible washing power, great efficiency and features of your washing machine, and we would like to reassure you that we are always available to help. If smaller items like socks become trapped inside the door of your appliance, this is likely due to the washing machine being overloaded. We recommend following the guidelines about the maximum weight your washing would need to follow depending on each cycle. The guidelines can be found on pages 38 and 39 of the User Manual: https://bit.ly/Series5plusAddWashManual We would also like to reassure you that this appliance will adjust its time progressively as the cycle starts and progressively reaches its end; in order to give you the correct estimate which will also depend on the washing cycle chosen, the laundry weight and the temperature. This appliance also comes with an efficiency rating of A consuming only 49 kWh every 100 cycles. If you would like to receive assistance with making the most of your washing machine, please don't hesitate to contact our Home Appliances specialists who are always ready to help. You can reach them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Ge6a861
5 (9,999)

2024-04-07

Banbury

5 (9,999)
Very quate, and low energy usage. Great customer service
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Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Amarilysar
5 (9,999)

2022-08-16

East sheen

5 (9,999)
I bought my washing machine a month ago and a very happy
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I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
mw82
1 (9,999)

2023-09-13

CRAWLEY UK

1 (9,999)
I am very disappointed with this washing machine. I received it on September 11th and on the second day of using it, I noticed a loud banging noise coming from the drum. I called Argos customer service and they have arranged for a replacement to be sent.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

5 (9,999)

Ease of Use

1 (9,999)
Arom
5 (9,999)

2024-10-01

5 (9,999)
New machine . Thank you . Good price and fast delivery
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-10-12

CX

We are delighted to see you are loving your new washing machine! You will get years of amazing washes with the thanks to awesome AddWash™ feature helping you put that lone sock you have found behind your bed into the washing machine after it has started! We cannot wait for you to explore all the stunning features this machine has to offer! ^LB at Samsung Support

Mateo
5 (9,999)

2022-11-12

Wakefield

5 (9,999)
I like it. Look very nice. Good Quality and disagne.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-11-14

Samsung Support

Thank you for taking the time to let us know how much you are loving your new washing machine, Mateo! With such a sleek stylish design and incredible performance, we know you will continue to be pleased for years to come! ^CR at Samsung Support

Maciekox
5 (9,999)

2024-09-03

5 (9,999)
She so happy now it's really good machine so quiet
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-09-07

CX

It's great to see that your Series 5+ AddWash washing machine is being very well received. It will effortlessly clean any type of laundry pile and will remain whisper quiet at all times. ^DB at Samsung Support

Anonymous
5 (9,999)

2023-01-27

Middlesbrough

5 (9,999)
Fantastic, ssssuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuperr
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I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-01-28

Samsung Support

We're getting the feeling that you're loving your new Serie5+ AddWash Washing Machine, which is great to see. It will help take the chore out of your laundry days and provide the most amazing results, whatever the wash load. ^DB at Samsung Support

Jo 43
1 (9,999)

2023-08-21

Belfast

1 (9,999)
Clothes do not come out clean, actually smell bad. I have cleaned the machine filters etc. All clean as its a new machine. Changed settings to use max amount of detergent and softener. Clothes still do not smell nice. Very disappointed.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2023-08-22

Samsung Support

This is not what we like to see Jo, so we'd like to assist you with this, and get your new Series 5+ Washing Machine getting all of your clothes looking, feeling, and most importantly smelling brand new. We'd recommend speaking to our Customer Support team so that they can go through all available options with you. If you follow this link you can find details for the different ways to contact them, plus their opening times: https://bit.ly/HelpandContact ^DB at Samsung Support

Daz279
5 (9,999)

2022-01-12

Dunshaughlin, meath

5 (9,999)
This washing machine offers a different array of washing cycles to which I find it cleans to an excellent standard, when it finishes it even gives a little song to let you know
I recommended this product.
Helpful?
Originally posted on Series 5+ WW90T554DAE/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAE_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
EFergie
1 (9,999)

2024-07-19

Newcastle upon Tyne

1 (9,999)
It leaks. The little door thing makes items of clothes get trapped in between the door and the drum. It eats socks and chews clothes. The drain filter door won’t open and it’s only 2 years old. Worst waste of money I’ve ever spent. And to top it off the product registration I did when I bought it didn’t work so apparently I don’t have a guarantee or warranty. Oh and the “smart” aspect is more like middle/low ability!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

3 (9,999)

Ease of Use

2 (9,999)
Response from Samsung:
2024-07-20

Samsung UK Reviews Team

This is not what we like to see, so thank you for bringing this to our attention. We wouldn't be expecting you to be having these issues with your Series 5+ AddWash washing machine, so we can certainly understand your frustration that it's not working as it should be. If you have not done so already then we would recommend speaking to our Customer Support team so that they can look into all available solutions with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6429iLKn9. ^DB at Samsung Support

Kareemat
1 (9,999)

2025-10-30

London

1 (9,999)
I have a very bad experience with this procuduct, I purchased it for low noise and efficiency. It's rusted by the door seal and the wire harness is out. It is damage because the quality of this product is very poor. I have a 5year warranty on this and I am only 2 years gone on it and samsung is saying that all this is not covered under the warranty and billing me £193 for this. Samsung is a total scam
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2025-10-31

Samsung

We are disappointed to see you are not enjoying your Bespoke AI Front-Load Washing Machine. With the Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best of the best! If you have endured any sort of physical damage that is not covered by the warranty, any repairs done will be chargeable. Our engineers will perform a thorough inspection to determine the cause of the issue, and will inform you if this is covered or not, which is in line with the Terms and Conditions of your warranty agreement. We'd recommend continuing to liaise with our Support Teams who will give you all the options available for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Awful service 2009998
1 (9,999)

2024-09-17

1 (9,999)
Awful service. I paid for insulation. They delivered But as my other one was connected they wouldn't disconnect. Samsung WON'T DISCONNECT OLD WASHING MACHINE. if new how to disconnect I wouldn't pay to connect.. no help in customer service. So washing machine just sat there and I need to get fitted... MY ADVICE USE CURRYS.. I ALWAYS DO BUT THIS IS MY FIRST TIME NOT TO... WE LEARN BY OUR MISTAKES....
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
KM17
4 (9,999)

2024-05-15

London

4 (9,999)
Unlike previous brand machines this one actually jets all the soap powder and more soils on toddlers clothes come out first time 9/10 so it’s saving me time and money already! I love the fact I can add anything to cycle that I forgot to put in once loads been started too! Another fab feature that seems to work well is the drum clean. Only negative I have was the advertised dimensions don’t really help accurately if limited on depth for location like I was. Had to modify for it to sit how I needed as I measured several times before buying a machine but it doesn’t account the shape of the front/ rear panel very well so it was over buy 2/3cm which was enough to block a cupboard! Apart from that it’s fab and super quiet apart from the tunes it plays :)
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2024-05-18

Samsung UK Reviews Team

Your Series 5+ AddWash washing machine starts the process of providing a deep clean to your clothing right from the moment cycle starts, thanks to our ecobubble feature. This helps not only speed up the process but also makes it much less likely for any item to require a second wash, making it just as kind to your energy bills as it is to your clothing. The AddWash door also makes sure that no items miss out on a wash, no matter how hard they try to hide at the bottom of the hamper. The self-cleaning drum is another handy way that it takes most of the chore out of your laundry days. We're glad that you're loving it, but we're also happy to take on board your comments regarding the specification on our website not showing a true reflection of the dimensions, as we want to make sure that our customers are getting all the correct information that they need to make a decision on a purchase. ^DB at Samsung Support

DisappointedByWhich
1 (9,999)

2022-01-27

Bath

1 (9,999)
I can't say anything apart from the fact that this machine has been designed by a toddler. It beeps and pings and plays stupid "Old McDonald has a Farm" tunes but it doesn't work properly and it's been leaking from the moment of installation. Customer Support is awful! 2 weeks and every day been passed from one team to another! Horrible horrible experience!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Wilber2024
4 (9,999)

2024-11-16

Worcester

4 (9,999)
Washes well. Quiet. Uses low amounts of water therefore doesn't take ages to dry clothing. AI feature is good However I thought I was buying a fairly large capacity machine but Lots of cycles are for 4kg not the full 9kg which is frustrating. Difficult initially to work out which settings to use due to poor instruction booklet- lots more detail available online though. Paid to have installed but they did a poor job and we are to balance it's legs correctly. Black door front really attracts dust and hair so looks dirty
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

4 (9,999)

Noise

5 (9,999)

Ease of Use

2 (9,999)
Response from Samsung:
2024-11-16

CX

We're glad that you're loving the majority of your Series6 ecobubble washing machine, Wilber. Thanks to its energy efficiency rating and how it uses the exact amount of detergent for each cycle, so it'll be just as kind to your bills as it is your clothing. Regardless of how intense the cycle gets you'll always find it whisper quiet as well. The quicker cycles are tailored for smaller loads, but we're happy to take on board your feedback regarding this and the door. If you do ever need any assistance or have any questions on how to use any of the features, then always welcome you to speak to our Customer Support team so that they can assist you however they can. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6424skQSA ^DB at Samsung Support

Gregor 611
4 (9,999)

2022-11-26

Forfar,Angus Scotland

4 (9,999)
washing machine delivered on time and in good condition.I installed and connected the machine .it went through its initial calibration routine then started a drum clean program. This is where I found the drain hose was split and leaking water onto my tiled floor. I contacted SAMSUNG series and they quickly took details and photos of the split hose. They are sending a new hose and a service engineer to install. so hopefully this will be done on Monday.This will be a week since a purchased the item ,so quite quick response.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

4 (9,999)

Features

5 (9,999)

Performance

4 (9,999)
Foxy1809
1 (9,999)

2022-12-30

1 (9,999)
Had it 1wk and it broke faulty motor . For last week I have been washing out of buckets and drip drying . I need my washing machine because of uniforms and next week my daughter is back at school and I’m sure they are going to rush to resolve this issue . I am not a happy bunny.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-03

Samsung Support

We're sorry to see that your washing machine isn't working as it should be. We understand how important it is to have a working machine for you and your family. Please get in touch with our Customer Support Team, if you have not already done so, as we will get this sorted for you as soon as possible. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

ninjat
5 (9,999)

2022-09-14

Kent

5 (9,999)
love my new machine so much. I hadn't realised how bad the old one had actually got till I got the new one. It spins so well that the items are mostly dry when they come out. I also love the silent wash which is exactly what it is. I didn't like the musical end of cycle sound but that was easily turned off. I haven't tried the add wash option yet but I can't wait till I do. I haven't connected it to my phone yet as I'm mostly home anyway so I couldn't really see the advantage but I might do it another day.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-09-15

Samsung Support

We are delighted to see that you are happy and satisfied with the amazing Series 5+ AddWash™ Washing Machine! As you mentioned, this fantastic appliance is extremely efficient as it doesn't only wash your clothes to perfection; but it also dries them extremely well and quietly thanks to the Digital Inverter Technology that uses less energy with better performance. We are confident it is also a matter of time before you discover the many in-built smart features of this appliance that will make washing and drying clothes easier, always giving you full control! ^CL at Samsung Support

SamNic
5 (9,999)

2022-11-28

Scotland

5 (9,999)
An excellent machine. Perfect size for family of three. Love that it connects to the Wi-Fi through the SmartThings app and gives an approximate idea of what it costs to run each programme. The spin is great and removes lots of water. I also love the wee tune when it finishes!
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-11-29

Samsung Support

With its intelligent smart features, 9kg load capacity and incredible performance, we know you are going to love your new washer for many years to come! Thanks for the five stars, Sam! ^CR at Samsung Support

eva91
5 (9,999)

2024-01-27

Upton

5 (9,999)
The best washing machine I've ever had! Easy to use. Panel is very intuitive. Washing machine has all the programs I need. App works perfectly! Clothes are perfectly washed. The variety of options is amazing. Cleaning the washing machine is a pleasure. It's wonderfully quiet!! The flap that allows you to add forgotten items while washing is brilliant! Appearance is impressive. I didn't expect that home appliances could give such satisfaction when used.I highly recommend it!!! Thank you Samsung!!!
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Didi04
1 (9,999)

2024-05-22

Peterborough

1 (9,999)
It is so frustrating to buy a washing machine and have it not work properly. Engineers from Samsung came to fix it but they both said it was working properly. And I don't think so. But they don't want to replace or repair it.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)

Noise

1 (9,999)

Ease of Use

3 (9,999)
Response from Samsung:
2024-05-23

Samsung UK Reviews Team

Thank you for taking the time to share your experience with us. We are very sorry to read that your washing machine isn't working as expected. Our expert engineers will perform a thorough inspection during their visit, and if an issue is unable to be replicated, the washing machine will be deemed as working correctly. We are, however, determined to ensure you are getting the performance you expected, so please get back in touch with our Home Appliance Specialists, and we can look at your options and ensure you get a solution to any issues with your washing machine. You can find all our contact methods and their operating hours here: https://spr.ly/6422dfbuM. ^CR at Samsung Support

MISS BDV
1 (9,999)

2021-10-23

Telford

1 (9,999)
My washing just doesn’t seem to wash. I have tried the main programmes including 40-6 2.45 hours. Also when I accidentally hit stop ( very easy) it just sits on continue but doesn’t continue so I have to restart.
Helpful?
Originally posted on Series 5+ WW10T554DAN/S1 AddWash™ Washing Machine, 10.5kg 1400rpm(WW10T554DAN_S1)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Wouter
5 (9,999)

2025-04-04

London

5 (9,999)
I’m really please with my purchase. The wash qalilaity is superb, and the audible reminder - and reminder on my phone- when a load is done, prevent ‘forgetting’ to hang up a freshly washed load. Operation is quit quiet. Love the feature that allow more clothes to be added after the start of a cycle. Spin removed most water from clothes. Very please with the installation and removal of my old machine. Much more economical than having it done myself. No regrets with my new machine.
I recommended this product.
Helpful?
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Mich21
1 (9,999)

2021-08-16

1 (9,999)
Only washed once and it stuck on the timer, had 10 minutes before finish for 1/2 an hour before I had to try & change to drain & spin then that stuck on 9 minutes & didn't spin my items.
Helpful?
Originally posted on Series 5+ WW90T554DAE/S1 AddWash™ Washing Machine, 9kg 1400rpm(WW90T554DAE_S1)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Mike 29
4 (9,999)

2021-05-07

4 (9,999)
Works well very good spin and very quiet. The user manual is useless in enabling the change of language for the default Danish.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
KI122
1 (9,999)

2024-12-19

Edinburgh

1 (9,999)
The product might be good, but I had the worst experience ever with the Samsung team. They literally wasted 1 week of my life.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)

Noise

1 (9,999)

Ease of Use

1 (9,999)
Response from Samsung:
2025-01-06

CX

We are sad to see you are feeling this way with your Samsung Series 6 Smart Washing Machine. We know our Support Teams will be happy to help with any questions you may have. We'd recommend continuing to liaise with them. You can find their contact details and opening hours:https://spr.ly/6429vIK2x ^LB at Samsung Support

Hannahs Mummy
5 (9,999)

2023-12-21

Norfolk

5 (9,999)
Purchased as an emergency three days before Xmas when old machine failed and was not economical to repair. Samsung chosen for its 5 year guarantee option mainly, but I ma very impressed with the eco energy saving wash, very grubby 'white' socks have come out of the wash very white - always a good test for a machine. A little more complicated to use than my old machine, but not impossible to work out. It can connect to the Smart Things App... but i am yet to do this :-)
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

4 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2023-12-23

CX

We're sorry to see that your old washing machine very suddenly failed you, but we're very happy to see that you were able to get a replacement so quickly, especially at a time of year when fresh warm clothing can be needed often. The five-year warranty demonstrates our faith in its ability to provide you with a lengthy and reliable service, but plus be aware that you do need to apply for this to be added to your machine. If you require any assistance with this then our Customer Support team would be happy to help. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact. It has every type of cycle that you would need to clear any type of wash load, from the most delicate items, to the most stubborn stains. The SmartThings app will help you to get to grips with everything that it can do, and will even suggest programmes depending on whatever needs to be washed. ^DB at Samsung Support

Anonymous
5 (9,999)

2023-12-07

Derby

5 (9,999)
Machine is very quite during a run. Its appearance is very elegant. Also we find addwash function very handy.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2023-12-08

CX

We are delighted to read that you are fully happy and satisfied with your new Series 5+ Washing Machine! As you mentioned, this superb appliance isn't just incredibly quiet and efficient thanks to the Digital Inverter Technology, but it is also beautifully crafted to add style to your home. Not only that, but it also comes with the incredibly useful AddWash door that lets you add any missing items, even with the cycle already started, to save time and money. You can finally make the most of an appliance that is the perfect addition to every happy home! ^CL at Samsung Support

Amajma
5 (9,999)

2021-09-14

West Sussex

5 (9,999)
I love the fact that I can add to the wash without having to open the door. I mean who does forget a sock ?
I recommended this product.
Helpful?
Originally posted on Bespoke AI Front-Load Washing Machine Series 5+ ecobubble™ 9KG(WW90T554DAN_S1)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Annie 7654
1 (9,999)

2023-03-23

London

1 (9,999)
Stopped working after 16 months. Started making wierd noises after few months but thought it was fine.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-03-26

Samsung Support

Thank you for taking the time to share your experience with us, Annie. We are sorry to read that your AddWash Washing Machine has developed a fault and we would like to discuss it with you in more detail. Please contact our Home Appliance Specialists directly who will be happy to help and ensure a solution is found. You can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

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*AddWash™ door can be opened at any time when the drum temperature is below 50°C.

**Redemption within 90 days

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