How to register your phone or return it

Eligible products

SMART SWITCH

Make a sure and secure switch

When switching to Galaxy, you don't have to say goodbye to your old stuff. Take your photos, videos, contacts, calendar events, notes and device settings with you. Why not start a live chat with one of our Samsung People experts to help you switch?

TRADE-IN

Trade in and trade up

Trade up to the latest Galaxy and get a discount when you trade in your old device.

Promoter: Samsung Electronics (UK) Limited. Purchase a Samsung Galaxy Z Fold2 5G or Galaxy Z Flip 5G (“Promotion Product”) from a participating retailer between 24/03/2021 – 22/06/2021. If dissatisfied with their purchase, Participants can trade in their undamaged Promotion Product to Samsung in exchange for the full purchase price paid (capped at the product RRP). Participants  must visit www.samsungpromotions.claims/galaxy-z-time-to-fall-in-love within 14 days from purchase to register eligibility to this programme. All Participants must claim between 0-60 days of purchase. Offer only applies to sim-free purchases only. Purchases pursuant to a mobile network provider contract do not qualify.  Maximum 1 Claim per Promotion Product purchased and 1 Claim per household. Amount will be paid by bank transfer. See www.samsungpromotions.claims/galaxy-z-time-to-fall-in-love/en-GB/terms for full Promotion terms.