How to register your phone or return it
Step 1:
Purchase a SIM-free foldable phone
Purchase a SIM-free Galaxy Z Flip 5G or Galaxy Z Fold2 5G from a participating retailer between 24.03.21 - 22.06.21
Step 2:
Register within 14 days of purchase
Click ‘Register now’ below. Provide all other required information within 14 days of purchase.
Step 3:
Enjoy or return your phone
To make a return, click ‘Return your phone’ below. Provide all required information within 60 days of purchase. You will receive an email as provisional validation. Dispatch your product to us within 30 days of this provisional validation.
Step 4:
Receive your payment
Upon receiving your product in Good Condition, you will receive a payment within 30 days to the bank account detailed during the claim process.
Eligible products
SMART SWITCH
Make a sure and secure switch
When switching to Galaxy, you don't have to say goodbye to your old stuff. Take your photos, videos, contacts, calendar events, notes and device settings with you. Why not start a live chat with one of our Samsung People experts to help you switch?
TRADE-IN
Trade in and trade up
Trade up to the latest Galaxy and get a discount when you trade in your old device.
Promoter: Samsung Electronics (UK) Limited. Purchase a Samsung Galaxy Z Fold2 5G or Galaxy Z Flip 5G (“Promotion Product”) from a participating retailer between 24/03/2021 – 22/06/2021. If dissatisfied with their purchase, Participants can trade in their undamaged Promotion Product to Samsung in exchange for the full purchase price paid (capped at the product RRP). Participants must visit www.samsungpromotions.claims/galaxy-z-time-to-fall-in-love within 14 days from purchase to register eligibility to this programme. All Participants must claim between 0-60 days of purchase. Offer only applies to sim-free purchases only. Purchases pursuant to a mobile network provider contract do not qualify. Maximum 1 Claim per Promotion Product purchased and 1 Claim per household. Amount will be paid by bank transfer. See www.samsungpromotions.claims/galaxy-z-time-to-fall-in-love/en-GB/terms for full Promotion terms.