What communications will I receive about my order?
For orders being delivered by DPD, we recommend downloading the DPD app from either the Google Play Store or App Store, so you can track your delivery in real time.
DPD may also send you a PIN code by SMS and Email, which you will need to give your delivery driver in order to accept your delivery.
This is more likely on higher value orders, but could apply to any order over £50, so please look out for a PIN code in any communications you receive from DPD.
Delivery PIN codes will also be available in the DPD App, if you have it installed
Delivery notifications upon successful order
|
Occasion |
Communications |
|---|---|
|
When you successfully place an order |
Order Confirmation email |
|
When your order is picked and packed, ready for delivery |
Delivery Estimate SMS |
|
As soon as the order leaves our warehouse |
Dispatch Confirmation SMS and Email |
|
When the Driver is in your area and your delivery is within the hour |
1-hour delivery time slot confirmation |
|
Once the delivery has been successful |
Delivery Confirmation SMS |
|
On confirmation by our warehouse |
Order Complete Email with a VAT Invoice attached |
If the Order is Click and Collect
|
Occasion |
Communications |
|---|---|
|
As soon as the order arrives at our store |
|
If for any reason the delivery was not successful
|
Occasion |
Communications |
|---|---|
|
In an event, where our driver missed you |
Failed Delivery Attempt SMS |
|
If there is a delay for any reason |
Delivery Delay Notification Email |
Other Notification also include
|
Occasion |
Communications |
|---|---|
|
If you cancel your order or it is cancelled by us |
Order Cancellation confirmation email |
|
If you receive a refund |
Refund Successful email |
|
If the item you ordered is very heavy (of 135kg or more), or if your delivery address is outside of our standard delivery area |
SMS and Email from our courier partner Panther asking you to book your delivery slot |
Please note – if you purchase products through a 3rd party (e.g. buying a phone and network tariff through Mobile shop/A1 Comms Ltd.), you will only receive an order dispatched email and an order completed email from us. All other communications and proof of purchase will come from the 3rd party.