Product & Services

PRODUCT SUPPORT

Q. Standard ServicesClick to Expand
A.
  • Free next working day delivery - on orders placed by 18:30pm to any UK delivery address
  • Free 28 day no quibble returns - if you change your mind
  • Expert support - Lifetime support on hand 9am-6pm, Monday-Saturday to support any customers contacting about their Samsung Device
  • Warranty – 2 year covering manufacturer defects
  • Visa / Mastercard / American Express / Maestro / PayPal payment accepted
Q. Remote Management SupportClick to Expand
A.

Free 28 day no quibble returns - if you change your mind

REPAIRS

Q. RepairsClick to Expand
A.

Expert support - Lifetime support on hand 9am-6pm, Monday-Saturday to support any customers contacting about their Samsung Device

PRODUCT AVAILABILITY

Q. What products are available to buy?Click to Expand
A.

Warranty – 2 year covering manufacturer defects

Q. Why aren’t certain products available on Samsung.comClick to Expand
A.

Not all products are available to purchase through Samsung.com at this time. We currently stock products from our Galaxy Smartphone, Tab and Camera, Digital Imaging and IT ranges such as the Notebook PC.
 
We endeavour to expand our range to include additional products in the future. If a product is not available to purchase from Samsung.com, you will see a 'BUYING OPTIONS' option on a products page. This allows you to buy product from online partners and to locate authorised retailers of Samsung products nearby to you.

COMPATIBILITY

Q. How can I ensure that the product I wish to purchase is compatible with the item I already own?Click to Expand
A.

When you view a product in Samsung.com, items compatibile with it are shown on the products page. However, if you do have a question about compatibility there are a couple of ways to contact us:
 
You have an account with Samsung.com
 
If you have created an acccount with Samsung.com
 

  • login to your account
  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select '1:1 Q&A'

 
Click on the 'Ask a Question' button on the right side of the screen and type in your question. Your question will be put to one of our customer support team who will endeavour to answer your query within 24 hours. You will receive an email notification when your question is answered.
 
You do not have an account or prefer to call
 
If you do not have an account, or you prefer to call, you can contact us on 0330 726 7467 (0330 SAM SHOP) and talk to one of our customer support team who will be happy to help.
 
You will be able to see other compatible items as Related items will appear on the product's page you are viewing.

Q. Is this a standalone item or will I need something else to make it work?Click to Expand
A.

When you view a product in Samsung.com, compatible items will display on that product's page as 'Accessories / Compatible Products'. However, if you do have a question about compatibility there are a couple of ways to contact us:
 
You have an account with Samsung.com
 
If you have created an acccount with Samsung.com
 

  • login to your account
  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select '1:1 Q&A'

 
Click on the 'Ask a Question' button on the right side of the screen and type in your question. Your question will be put to one of our customer support team who will endevour to answer your query within 24 hours. You will receive an email notification when your question is answered.
 
You do not have an account or prefer to call
 
If you do not have an account, or you prefer to call, you can contact us on 0330 726 7467 (0330 SAM SHOP) and talk to one of our customer support team who will be happy to help.

WarranTY

Q. What is the warranty on a product I have purchased from Samsung.com?Click to Expand
A.

The manufacturer’s warranty provided with Samsung products varies depending on the product. Information regarding the Samsung warranty can be found in the box for the Samsung product.
 
If you have a fault with a product you have purchased from us please contact us. Contact details and further details about the warranty can be found on our website: http://www.samsung.com/uk/support/warranty/
 
You must retain your proof of purchase/delivery invoice for future reference and in order to make a claim under the manufacturer’s warranty.
 
The manufacturer’s warranty does not affect your rights under your purchase contract with us or your statutory rights.