Bespoke AI Front-Load Washing Machine Series 5 AI Energy 8KG

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Dimensions

  • Width

    600 mm

  • Height

    850 mm

  • Depth

    550 mm

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Appliances are delivered in protective packaging. Measure any doors, lifts and corridors to make sure the packaged appliance fits to avoid returns.

Bespoke AI Front-Load Washing Machine Series 5 AI Energy 8KG
Black 8 kg

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Highlights

Hygiene Steam

Hygiene Steam

EcoBubble

EcoBubble

Washing Capacity (kg)

Washing Capacity (kg)

Energy Efficiency Class

Energy Efficiency Class

Features

Lovely bubbly

Ecobubble™

ecobubble™ technology is one of our brilliantly useful features designed to make laundry less of a chore. Mixing air, water and detergent it cleverly creates bubbles that wash your clothes at cooler temperatures, helping you to bring down your energy bills.

. .
. .

Smart energy savings

SmartThings Energy

Monitor and reduce your washing machine's energy use with SmartThings AI Energy mode*. For cycles using AI Energy mode you can reduce energy use by up to 70%**

. .
. .

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. ** Based on internal testing on the WW11BB944AGB model on a Cotton 40 degrees wash with the AI Energy Mode turned on compared to not using AI Energy Mode.

Performance

Stain solver

Bubble Soak

Meal time mess or grass stains? Whether it's cotton, synthetics or baby clothes, add a 30-minute bubble soak to your wash. Then let our unique ecobubble™ technology go deep into the fabrics to loosen stubborn stains. You'll love how brilliant it gets your whites.

Hygiene

Go cleaner with the power of steam

Hygiene Steam

When it comes to deep down cleaning, not all washing machines are up to the job. So it’s good to know that Hygiene Steam on your Samsung washing machine banishes the things you can see and those you can’t – bacteria, pollen, dust mites and more. The steam is released upwards to make sure every last item gets a deep and even clean. The results? 99.9% of bacteria are obliterated and allergens inactivated*. No pre-soaking, no hassle, no worries.

*Testing done by Intertek on Staphylococcus aureus and Escherichia coli and Dermatophagoides farinae Hughes, on 100% cotton, 3kg load, with standard powder detergent. Individual results may vary.

Clean machine, spotless clothes

Drum Clean

Looking for the cleanest clothes? It all starts with a sparkling washing machine. Drum Clean keeps the inside of your washer hygienically clean with a combination of soaking, pulsating and high-speed spinning that removes 99.9% of odour-causing bacteria* from the drum, without using any detergents. And it even reminds you after 40 washes to run a cleaning cycle. The best news? Good maintenance will save you some money in the long run.

* Eliminates 99.9% of bacteria from the inside of the washing machine. Based on testing by Intertek of the Drum Clean cycle.

Clean drawer, cleaner clothes

StayClean Drawer

Keep your detergent flowing freely through your washing machine and get cleaner clothes with the StayClean Drawer. Targeted jets of water rinse away build-up in the drawer so you don’t have to. And because it keeps your washing machine in great shape, your clothes get thoroughly and hygienically cleaned every time.

Durability

Durable & efficient

Digital Inverter Motor with 10-year warranty

*10-year warranty is limited to the motor only

Do the SmartThings at Home

Loads Smarter

Wi-Fi Embedded

Get a smarter washing experience with an intelligent, easy-to-use control panel that remembers your laundry habits and suggests your favourite cycles. While the SmartThings app* lets you schedule your wash from anywhere.

*Available on Android and iOS. An internet connection is required.

SmartThings Energy

Efficient energy use. Smart savings.

Monitor your washing machine's energy use in real time and change settings from your smartphone with SmartThings AI Energy mode*. Check your daily, weekly and monthly energy consumption to take control. If you choose a cycle using AI Energy mode, you can reduce energy use by up to 70%**.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. ** Based on internal testing on the WW11BB944AGB model on a Cotton 40 degrees wash with the AI Energy Mode turned on compared to not using AI Energy Mode.

SmartThings Home care

Smart maintenance. Easy upkeep.

Our Washing Machines and Tumble Dryers are packed with innovations that are made to last. But for added peace of mind, there's Smart Check on the Samsung SmartThings app*. If an error pops up, it helps you work out any issues using your phone. So you can take care of the troubleshooting yourself, without paying for an engineer

*Available on Android and iOS. An internet connection is required.

How to measure

Specifications

  • Washing Capacity (kg)

    8.0 kg

  • Bubble technology

    Bubble technology

  • Energy Efficiency Class

    A

  • Net Dimension (WxHxD)

    600 x 850 x 550 mm

  • Net Weight

    65 kg

  • Washing Capacity (kg)

    8.0 kg

  • Body colour

    Black

  • Door

    Carved Door (Black)

  • Panel Display

    LED

  • Energy Efficiency Class

    A

  • Energy Consumption (100 cycles)

    47 kWh

  • Water Consumption (cycle)

    48 L

  • Duration of the Eco 40-60 (H:MM)

    3:38

  • Spin Efficiency

    B

  • Noise Emission Class

    A

  • Noise Level (Spin)

    72 dB

  • Add Garments

    Yes

  • Aqua Hose

    No

  • Bubble Soak

    Yes

  • Bubble technology

    Yes

  • Child Lock

    Yes

  • Delay End

    Yes

  • Drum Clean

    Yes

  • Drum type

    2nd Diamond

  • Easy Iron

    Yes

  • Intensive

    Yes

  • Leakage Sensor

    No

  • Motor

    DIT

  • Pre Wash

    Yes

  • Quick Wash

    Yes

  • Smart Things

    Yes

  • Spin Speed

    1400 rpm

  • StayClean Drawer

    Yes

  • Steam

    Yes

  • Eco 40-60

    Yes

  • Quick Wash 15'

    Yes

  • Bedding

    Yes

  • Cotton

    Yes

  • Colours

    Yes

  • Drum Clean

    Yes

  • Downloaded

    Yes

  • Hygiene Steam

    Yes

  • Intense Cold

    Yes

  • Less Microfiber

    Yes

  • Mixed Load

    Yes

  • Rinse + Spin

    Yes

  • Synthetics

    Yes

  • Wool/Delicates

    Yes

  • Net Dimension (WxHxD)

    600 x 850 x 550 mm

  • Net Weight

    65 kg

  • Gross Dimension (WxHxD)

    670 x 890 x 660 mm

  • Gross Weight

    67 kg

  • Full Depth Including Protruding Part

    635 mm

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

Reviews

Bespoke AI Front-Load Washing Machine Series 5 AI Energy 8KG

4.7

Recommended by 94% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 78%
4.0 16%
3.0 3%
2.0 1%
1.0 2%
Features 4.7
Performance 4.7
Design 4.6
Value 4.6
Noise 4.7
Ease of Use 4.6
AI review summary
  • Customers consistently praise the machine's remarkable quietness during both wash and spin cycles, with many noting it's quieter than previous models they've owned
  • Reviewers highlight excellent cleaning performance across various programs, with clothes coming out fresh and clean, plus strong energy and water efficiency
  • Most customers love the sleek, modern design and intuitive user interface, with the SmartThings app integration being a standout favorite feature
  • Many appreciate the 9kg drum capacity for reducing wash loads and commend the overall build quality and reliability
  • A few note minor limitations like faint display text and lengthy wash cycles, though these concerns are minimal and don't affect overall satisfaction
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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Filters

1,437 Reviews

BovineThunder
4 (9,999)

2026-08-08

Lincoln

4 (9,999)
A lot quieter than expected given other reviews! Much quieter than my old washer, despite the spin rate being higher. No idea how they handle the vibrations so well. Seems fairly efficient so far. Only niggle would be no actual full manual with it, only online - which meant i had to go online to figure out you cant open the thing until 3 minutes after it finishes! Havent gone in with mixed fabric yet, but suspect it will be fine. Easy setup into smartthings, and then onto home assistant! App seems easy to use.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2026-08-09

Samsung

Thank you for taking time to review your Washing Machine! With the Digital Inverter Motor, you can get peace and quiet whilst your machine works hard to give you the best performance! With SmartThings, the possibilities are endless and setting up will be a breeze! To help us protect the environment and reduce paper waste, we removed the User Manual from the box, but this is easily accessible to view on our website on our website under 'Support'. ^LB at Samsung Support

Soshanna
5 (9,999)

2026-08-08

Bristol

Capacity : 8 kg | Colour : Black
5 (9,999)
Efficiency, easy to use and control from the app. Love it.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Phil123
5 (9,999)

2026-08-02

Capacity : 8 kg | Colour : Black
5 (9,999)
Had the washing machine a couple of weeks ago. Still early days but so far so good. What I like with this model is that the washing cycles are clear and easy to understand. The delivery itself was great, they kept us informed of the delivery time and installed our new machine and took the old one away. Overall a great service.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Jeansy57
5 (9,999)

2026-07-22

Capacity : 8 kg | Colour : Black
5 (9,999)
So far so good! Very quiet, washes well and decides itself how much washing liquid is needed and how long for. I like it.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
pm
5 (9,999)

2026-07-22

Capacity : 8 kg | Colour : Black
5 (9,999)
nice machine, fairly quite and easy to use

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Jinny
5 (9,999)

2026-07-12

Capacity : 8 kg | Colour : Black
5 (9,999)
Only just started using it. It's a shame there is no instruction book to explain how to use it, have to get the app on the phone! Not everyone has a smart phone!!

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
John Lewis John
5 (9,999)

2026-07-07

Cheshire

Capacity : 8 kg | Colour : Black
5 (9,999)
So far so good. Looks good and very quiet. I had been looking for a new washing machine for a while and this ticked all my boxes. Great value for money
[D] Alternative Text [D] Alternative Text

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-07-10

Samsung

Congratulations on your new Samsung Series 5 Washing Machine, John! What a great decision you made. ^CL at Samsung Support

lin11
5 (9,999)

2026-07-05

5 (9,999)
Absolutely love my new eco bubble washing machine! Easy to use , very quiet looks great .Highly recommend!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-07-07

Samsung

We love hearing that we've given you that five-star feeling, Lin. Thanks for sharing your excellent feedback, and keep enjoying! ^EW at Samsung Support

Sasha
5 (9,999)

2026-07-05

Capacity : 8 kg | Colour : Black
5 (9,999)
I bought it a week ago and it is simply excellent

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
TSOne
5 (9,999)

2026-07-02

Capacity : 8 kg | Colour : Black
5 (9,999)
Replacement for previous machine which had lasted ten years, realy quite and machine with vibration free operation, excellent five year warranty, easy to use, and plenty of different wash programmes, great value for money.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2026-07-12

Samsung

We love hearing that we've given you that five-star feeling. Thanks for sharing your excellent feedback, and keep enjoying! ^EW at Samsung Support

Emily
5 (9,999)

2026-07-02

Capacity : 8 kg | Colour : Black
5 (9,999)
Great washer, and very quiet!!

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Dave
3 (9,999)

2026-06-19

Capacity : 8 kg | Colour : Black
3 (9,999)
Surely they realise the flaw in the design ? Socks get trapped between the door and the drum , so frustrating that a company like Samsung doesn't realise this , to be honest wish I would've bought another machine now

Design

1 (9,999)

Features

4 (9,999)

Performance

3 (9,999)
Shaun 1965
5 (9,999)

2026-06-15

5 (9,999)
My Samsung Series 5 AI Energy is without doubt The Best washing I have ever owned… for such a small price I’m wondering why I persevered with my old washer… there was nothing wrong with my old machine but there was nothing right with it either.. 😂 it couldn’t perform like my Samsung even has remote control from my phone and uses a fraction of the energy of my old machine.. it’s a dream

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-06-15

Samsung

We're over the moon to hear that you love your upgrade to the Series 5 Washing Machine, Shaun! Thank you for sharing your wonderful feedback! ^SK at Samsung Support

Deea
5 (9,999)

2026-06-12

Capacity : 8 kg | Colour : Black
5 (9,999)
I don't expect to be so nice and quiet!! ❤️❤️❤️

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Scorpiogirly
5 (9,999)

2026-06-05

5 (9,999)
Enjoying the new washing machine, really appreciating the quietness during the cycles, great to manage it all from an app on my phone and love the little tune that it plays at the end of the cycle !! Thank you :)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-06-09

Samsung

We love reading that we’ve given you that five-star feeling. Keep enjoying your amazing washing machine! ^PM at Samsung Support

Emire
5 (9,999)

2026-05-30

Capacity : 8 kg | Colour : Black
5 (9,999)
Bought 4 days ago- excellent

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
dck
4 (9,999)

2026-05-29

Capacity : 8 kg | Colour : Black
4 (9,999)
so happy with this product very efficient

Design

4 (9,999)

Features

3 (9,999)

Performance

4 (9,999)
JimBob
5 (9,999)

2026-05-16

Capacity : 8 kg | Colour : Black
5 (9,999)
Great efficiency and capacity. Good range of cycles. Easy to use. Low noise. Stylish design.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ju
5 (9,999)

2026-05-16

Capacity : 8 kg | Colour : Black
5 (9,999)
I bought this washing machine last week..it make no noise and perfectly finishing the washes..

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Bob
3 (9,999)

2026-05-14

Capacity : 8 kg | Colour : Black
3 (9,999)
I want to make a complaint about the men who plumbed my washer in I have only used the washer a few times And my neighbour below me told me today I have a leak and water is going in his property I checked the washer and it was leaking slowly where the men had fitted the pipe from the washer to my pipe in the property I need somebody to phone me regarding my complaint
[D] Alternative Text [D] Alternative Text

Design

3 (9,999)

Features

3 (9,999)

Performance

3 (9,999)
Jo9824
5 (9,999)

2026-05-01

Capacity : 8 kg | Colour : Black
5 (9,999)
Only had the machine for a week but it is lovely. Large drum/capacity. Quiet running. Great design.Option to turn off the end tunes. Downsides are: most programmes are lengthy times, apart from the 15min “refresh” option. Delivery situation was appalling, over 3 weeks before I got it. Great team from Darlington saved the day and they did an amazing job.

Design

5 (9,999)

Features

4 (9,999)

Performance

4 (9,999)
Ayo
4 (9,999)

2026-04-30

Capacity : 8 kg | Colour : Black
4 (9,999)
Very good not excellent

Design

3 (9,999)

Features

3 (9,999)

Performance

3 (9,999)
Marmar
5 (9,999)

2026-04-30

Capacity : 8 kg | Colour : Black
5 (9,999)
I ordered this machine 2 weeks ago and I’m so happy with it. Nice and quite easy to use. The guys who delivered and fit it for me was a bonus

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Roy
5 (9,999)

2026-04-28

Capacity : 8 kg | Colour : Black
5 (9,999)
This washing machine is highly recommended! Very quiet yet powerful and efficient.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
gracecottage
5 (9,999)

2026-04-28

5 (9,999)
Washng machine great...washes everything so well no noise.Large drum useful...easy to programme just tyrn turn to length of time you need.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-04-30

Samsung

We’re pleased to hear that you’re happy with your Samsung Series 5 Washing Machine, and that it’s delivering great cleaning results while staying quiet. It’s also great to know that the large 9kg drum and simple controls are making it easy to use day to day. Thank you again for taking the time to share your experience, and we hope this brilliant appliance continues to serve you well. ^CL at Samsung Support

Valle
5 (9,999)

2026-04-28

Capacity : 8 kg | Colour : Black
5 (9,999)
I have bought this a month ago after my old one went on fire. So happy with it. Its capacity is big enough for a whole load, it runs smoothly, very quiet as well comparing to my last one.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ale
5 (9,999)

2026-04-28

Capacity : 8 kg | Colour : Black
5 (9,999)
Am cumparat asta luna trecuta si sunt foarte multumita de ea.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Dan
4 (9,999)

2026-04-23

Capacity : 8 kg | Colour : Black
4 (9,999)
Its a good machine although the power button is to sensative ours is next to the sink and if washing up and you rub near it it turns it off and then you have to start your wash cycle again we tried child lock but it doesnt affect the power button so if you have a smaller kitchen this os something to consider

Design

3 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ammu
5 (9,999)

2026-04-21

Capacity : 8 kg | Colour : Black
5 (9,999)
I made this purchase last month and can wholeheartedly recommend this excellent machine.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Nicolae82
5 (9,999)

2026-04-20

Kingsbury, Tamworth

Capacity : 8 kg | Colour : Black
5 (9,999)
Really happy with my purchase, it's a great washing machine, good looking, lots of features and programmes to choose from, overall it's a good investment.
[D] Alternative Text [D] Alternative Text

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-04-20

Samsung

We’re glad to hear that you’re so happy with your new Samsung Series 5 AI Energy Smart Washing Machine, Nicolae! From its sleek design to its impressive range of smart features and washing programmes, this premium appliance is a great investment to enhance your laundry experience. Keep enjoying! ^CL at Samsung Support

Ange
4 (9,999)

2026-04-18

Capacity : 8 kg | Colour : Black
4 (9,999)
I bought this recently and I love it, I can’t get it to go online yet but when I get time il look into it. It’s quiet and sleek

Design

4 (9,999)

Features

4 (9,999)

Performance

5 (9,999)
Ginger cat
5 (9,999)

2026-04-12

Capacity : 8 kg | Colour : Black
5 (9,999)
Bought to replace an old 10yrs plus machine. This one is much more efficient , adjusts time to match weight of drum Things come out dryer, uses less water. Very happy.

Design

4 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Jen
5 (9,999)

2026-04-11

Capacity : 8 kg | Colour : Black
5 (9,999)
Best washing machine by far quiet weighs ur clothers to how much water u use good when ur on a water meter highly recommend

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Liz23
5 (9,999)

2026-04-09

Capacity : 8 kg | Colour : Black
5 (9,999)
This machine seems great so far, it’s got a good selection of programmes and it’s quick and quiet when it spins.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Fowlie
4 (9,999)

2026-04-08

Capacity : 8 kg | Colour : Black
4 (9,999)
Value for money when looking against other competitors

Design

4 (9,999)

Features

4 (9,999)

Performance

4 (9,999)
Tony67
5 (9,999)

2026-04-06

Capacity : 8 kg | Colour : Black
5 (9,999)
Very pleased. Fantastic on the 15min cycle. Who recommend this washing machine

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ange17
5 (9,999)

2026-04-05

Capacity : 8 kg | Colour : Black
5 (9,999)
Lovely machine very quiet love the tunes when cycle is finishing 😊

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
PhilC1
5 (9,999)

2026-04-03

Capacity : 8 kg | Colour : Black
5 (9,999)
Absolutely bang on what I wanted, it is a reasonable price and easy for a numbskull like me to use ! The only downside I can think of is that the door opens towards the cupboard, but the designers weren't to know that. 🤣
[D] Alternative Text [D] Alternative Text

Design

4 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Pam123
5 (9,999)

2026-04-02

Middlesex

5 (9,999)
Does what I need perfectly, but the Instruction Manual could be more detailed.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-04-11

Samsung

Thanks for sharing your positivity about your amazing new washing machine, Pam. We are also grateful for your constructive feedback, and will take it onboard and continue to innovate and improve on our brilliant appliances! ^CB at Samsung Support

Washing machine
5 (9,999)

2026-04-01

Capacity : 8 kg | Colour : Black
5 (9,999)
Very quiet, highly efficient and enough capacity for my household

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Pacyk
5 (9,999)

2026-03-29

Capacity : 8 kg | Colour : Black
5 (9,999)
I’m bought this machine couple weeks ago and works perfect 🤩

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Anonymous
5 (9,999)

2026-03-16

Capacity : 8 kg | Colour : Black
5 (9,999)
very good and very good

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
MJP
5 (9,999)

2026-03-12

Capacity : 8 kg | Colour : Black
5 (9,999)
Great washing machine with loads of capacity and cycle options. Clothes don't come out soaking so good for drying

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Steve Fozzie
5 (9,999)

2026-03-12

Welsh borders

5 (9,999)
Our previous washer was a Samsung, and when it was time to replace it, we looked for another Samsung. This one best suited our needs, and we are finding it much quieter, and more efficient than our previous machine. Particularly like how you can customise the programs in the App.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-04-04

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback, Steve! Great to hear you are getting on very well with your new washing machine! You will always get the five-star treatment with us! ^JH at Samsung Support

jj
5 (9,999)

2026-03-09

Capacity : 8 kg | Colour : Black
5 (9,999)
Love that I can start the washing machine from my phone .. its also very quite

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
EmilyRoe
3 (9,999)

2026-03-03

Capacity : 8 kg | Colour : Black
3 (9,999)
We purchased this about a month ago and it gets used a lot as a family with two kids and a big dog. We’ve noticed a real flaw in the design where the rubber seal gets socks and smaller garments stuck in it, the space in the rubber seal is a lot larger than our previous washing machine and we haven’t experienced this with other washing machines we have had just this one. The small garments aren’t properly cleaned and haven’t been in the spin so are soaked too. The dog hair tends to clog up in there too I think because it’s getting trapped and blocked. Requires a lot of cleaning in the rubber seal area because of this. May replace machine with another as it doesn’t feel nice things are getting missed.

Features

3 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

4 (9,999)

Noise

5 (9,999)

Ease of Use

3 (9,999)
Response from Samsung:
2026-03-05

CX

We appreciate you taking the time to share this in‑depth review of your experience with the Samsung Series 5 AI Energy WW80CGC04DAB Smart Washing Machine, Emily. It’s great to hear that the appliance has been helpful in keeping everything clean for your busy household with two children and a dog. At the same time, we understand your concern about smaller items and dog hair occasionally getting caught, leading to less‑than‑ideal washing results. In this situation, we strongly recommend checking the door seal to ensure there are no signs of damage and keeping it clean by following the guidance in the link below: https://www.samsung.com/uk/support/home-appliances/check-the-cleaning-functions-and-sections-on-the-washing-machine/ Please also ensure the washing machine is not overloaded, as this is a common cause of items and debris becoming trapped in the door seal. The maximum load guidelines can be found in the user manual on pages 39, 40 and 41: https://downloadcenter.samsung.com/content/UM/202505/20250508104303835/OID68834_IB_WW5000C-MD_EN_250328.pdf If you notice that the issue persists, please don’t hesitate to reach out to our Home Appliances specialists, who will be happy to assist further. You can contact them on 0333 000 0333 (Monday to Friday, 8am–8pm; Saturday and Sunday, 9am–6pm), or via Live Chat here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Nana
5 (9,999)

2026-02-24

Capacity : 8 kg | Colour : Black
5 (9,999)
I bought this a month ago and I am glad I did.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
PAULAWILSONVN
5 (9,999)

2026-02-22

Capacity : 8 kg | Colour : Black
5 (9,999)
I bought this a month ago as my old faithful packed up. Love how silent the machine is. The times on built in programmes are great not lengthy at all.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Zanah
5 (9,999)

2026-02-20

Capacity : 8 kg | Colour : Black
5 (9,999)
I loved the machine; it's efficient, quiet, and has several options for spinning clothes.sensors, efficiency, moisture

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Tony
5 (9,999)

2026-02-19

Capacity : 8 kg | Colour : Black
5 (9,999)
So far so good, still working ok after a full two weeks

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Sally
5 (9,999)

2026-02-11

Capacity : 8 kg | Colour : Black
5 (9,999)
I bought this 5 months ago best washing machine

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Dee
5 (9,999)

2026-02-03

Kent

Capacity : 8 kg | Colour : Black
5 (9,999)
I love this washing machine. It is very efficient and the capacity is fantastic. It's very quiet although you do need to balance it out by adjusting the legs. Lovely design and easy to clean

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Jaydee1984
5 (9,999)

2026-02-03

West Midlands

5 (9,999)
The washer is easy to use if you’ve had a Samsung washer before if you haven’t then it can be abit fiddly. Ol thing is to register for the 5 years warranty it doesn’t tell you how to do it and on Samsung online only gives yut 2 years warranty you have to google how to get the 5 years warranty online. I only now no how to do it as I have got stung by Samsung before with a tumble dryer

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

4 (9,999)
Response from Samsung:
2026-02-04

CX

We are delighted to see you are loving your spectacular Washing Machine! It is disheartening to hear you faced issues with claiming the extended warranty, we aim to make this process as smooth as possible, therefore, we will pass this feedback to help improve our services in the future. ^LB at Samsung Support

Ann49
5 (9,999)

2026-01-28

Capacity : 8 kg | Colour : Black
5 (9,999)
A nice machine with plenty of cycles . Clothes washed efficiently on different cycles. Only negative is the instruction booklet that was not really helpful. I had to spend time finding the manual online.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

3 (9,999)
Response from Samsung:
2026-01-29

CX

We're so happy to hear that you're enjoying your Samsung Series 5 Washing Machine, Ann. The cycles are plentiful, the noise is kept to a minimum, and the cleaning performance is superb. We're sorry to hear that you didn't find the instruction manual to be helpful - we appreciate your feedback on this, as it helps us to make improvements. We're glad you have located the larger manual online, though. Thank you for taking the time to share your review! ^EW at Samsung Support

Ash275
2 (9,999)

2026-01-27

London

2 (9,999)
I have had the Samsung washing machine for a week and look wise great capacity lots of space so far I have done 4 washes and on three occasions it hasn’t drained completely

Features

1 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

3 (9,999)

Noise

3 (9,999)

Ease of Use

2 (9,999)
Response from Samsung:
2026-01-27

Samsung

Thanks for taking the time to leave a review of your Samsung Series 5 AI Energy 9KG Smart Washing Machine. We're sorry to hear that the washing machine is not draining completely. Here is a guide from our US partners on what to do in this instance: https://www.samsung.com/us/support/troubleshooting/TSG01001013 If this does not work, please get in touch, so we can assist further. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

PatrickD
5 (9,999)

2026-01-27

5 (9,999)
It washes well, very silent even when spinning. It has a five year warranty, which is a great bonus. It has an eco wash function. It has a wifi function as well.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-01-28

CX

It is great to see you are loving your new spectacular Washing Machine, Patrick! From the incredible Digital Inverter Motor, giving you peace and quiet whilst you get the best performance, to the incredible ecobubble™ technology, where it will mix air, water and detergent to create bubbles at cooler temperatures, you'll save money on those bills! Not to forget, with SmartThings, you monitor your machine straight from your phone! Along with the extended 5-year warranty, you'll have peace of mind knowing your machine is in safe hands! ^LB at Samsung Support

Fibenam
1 (9,999)

2026-01-25

Derbyshire

1 (9,999)
The washer did not like the two programs hygiene and bubble and caused a drainage code every time I used. I paid for a plumber to come and check the drainage and was all clear but it still did it. After a nigtmare with Currys I returned the washed after 3 days.

Features

5 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

2 (9,999)

Noise

2 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-01-25

CX

We're sorry to hear that you experienced an issue with your Samsung Series 5 Washing Machine, Fibenam, and that you were seeing an error code when using the Hygiene Steam and Ecobubble cycles. We understand that you have now returned your washing machine to the retailer, but we'd like to let you know that we are always on hand to assist should you have any issues with your Samsung appliances. We're unsure from here if you opted for a replacement machine, but if so, we have included our contact details and opening times on the following link just in case you need our support going forward: https://www.samsung.com/uk/support/contact/ Thanks for taking the time to share your review, and we hope to have the opportunity to assist you should you need us in the future. ^EW at Samsung Support

Orun
5 (9,999)

2026-01-23

Capacity : 8 kg | Colour : Black
5 (9,999)
Very good item sill running no problem.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
MikeCornish
3 (9,999)

2026-01-20

3 (9,999)
Manual doesn’t make it clear it is a 9kg machine. Disappointed that there is no pure spin option, only rinse and spin The Samsung website makes it non trivial for a buyer to register for the 5 year as opposed to the normal warranty. A cynic might say Samsung are making it hard for people to get the extended warranty

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-01-21

CX

We're sorry to see that you aren't impressed with your Series 5 Washing Machine, Mike. As per the product name, this is a 9 KG machine. You can see the capacity for each cycle in the User Manual, on pages 39 - 41, along with the maximum capacity on page 63, here: https://downloadcenter.samsung.com/content/UM/202505/20250508132208092/OID71784_IB_WW5000C-MD_EN_250328.pdf Connecting your Washing Machine to SmartThings unlocks a whole host of extra features and cycles, so we would recommend checking the SmartThings app for the cycle you want. The following link runs through getting you connected: https://www.samsung.com/uk/support/home-appliances/how-to-control-the-washing-machine-with-smartthings/ As for the extended warranty, you can register here: https://www.samsung.com/uk/fiveyearwarranty/ Our standard warranty doesn't need to be registered for, and we offer the extended warranty for extra peace of mind for all of our wonderful users. If you need any further support, please don't hesitate to reach out. You can find the contact details and operating hours of our Support Teams here: https://www.samsung.com/uk/support/contact/ You have a great appliance, and we're here to help you thoroughly enjoy it. ^SK at Samsung Support

Graywood
5 (9,999)

2026-01-20

5 (9,999)
It was delivered within 3 days, they unpacked it and took away all the packaging, along with my old washing machine. This new washer has plenty of features, and is very quiet, so I can use it at night on my cheap rate EV tariff.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-20

CX

Thank you for taking the time to share your review of the Samsung Series 5 Washing Machine, Graywood. We're thrilled to hear that you were happy with the delivery service and the removal of your old machine. And it's absolutely fantastic to know that you're enjoying your new one! The features are plentiful with a cycle for every need, and the quiet operation is perfect for nighttime washing. Keep enjoying! ^EW at Samsung Support

Ruth W
5 (9,999)

2026-01-19

5 (9,999)
Smart machine that plays tunes and notify me when the washing is finished. I didn't realise how ineffective my old washing machine was until I bought this one.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-01-20

CX

We're pleased to see how much you are enjoying your upgrade to the Series 5 Washing Machine, Ruth! This super smart appliance plays a delightful tune to signify that perfectly clean laundry is ready. It will certainly be wowing you for years to come! ^SK at Samsung Support

sara
4 (9,999)

2026-01-19

Northwest

Capacity : 8 kg | Colour : Black
4 (9,999)
It took very long time to know how to operate all other buttons without phone app. The instruction booklet didn't come with the machine which is certainly weird! Don't like the rubber ring around the metal circle next to the machine-door, always leaves dirt and damp stuck within the inner rubber layer. Each time the drawer should be taken out to get dry, also to dry its inside compartment otherwise it gets mildew grown within time.

Design

3 (9,999)

Features

2 (9,999)

Performance

5 (9,999)
MarilynK
5 (9,999)

2026-01-17

Capacity : 8 kg | Colour : Black
5 (9,999)
The washing machine is fantastic, massive upgrade from my 12 year old washing machine, it weighs the drum and helps you decided what wash works and the time for the wash to complete. Its spin is so quiet and the whole washing experience has been great.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-17

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

Yuggles
5 (9,999)

2026-01-17

5 (9,999)
Easy to set up and install and has straight forward controls ... love it !!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-17

CX

We’re really pleased to hear that you’re already enjoying your new Samsung Series 5 AI Energy Washing Machine. It’s great to know that the installation and setup were quick and straightforward, and that you’re happy with the intuitive panel and easy‑to‑use controls. Thank you for choosing Samsung for your new appliance. ^CL at Samsung Support

Dorado
5 (9,999)

2026-01-15

5 (9,999)
Love this product so quit and seam less so far. Brilliant service

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-15

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Series 5 AI Energy Smart 9kg Washing Machine. ^KF at Samsung Support

DunoonMan
5 (9,999)

2026-01-14

Capacity : 8 kg | Colour : Black
5 (9,999)
Great washing machine and love the Smart things app

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-15

CX

Fantastic to see how much you are enjoying your Series 5 Washing Machine, especially the SmartThings app! It opens up a whole new world of possibility, allowing you to control every aspect of each cycle remotely. Laundry day will be a breeze for years to come! ^SK at Samsung Support

BP72
5 (9,999)

2026-01-14

5 (9,999)
Very pleased with our choice. Easy to install, many features, simple to operate and very quiet in operation.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-15

CX

It's made our day to hear that you're pleased with your Series 5 Smart Washing Machine. The installation is straightforward, allowing you to quickly get on with enjoying all the fantastic features on offer with this model. With a user friendly interface, a wide variety of cycles that cater to every need, and a quiet operation thanks to the innovative Digital Inverter Technology, this powerful and efficient machine integrates seamlessly into your home without disruption. Laundry days have never felt so good! Many thanks for taking the time to share your five star review, and keep enjoying! ^EW at Samsung Support

pwoodco7
5 (9,999)

2026-01-14

Capacity : 8 kg | Colour : Black
5 (9,999)
So far so good!! Love this machine, quiet and a good clean wash, would definitely recommend.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-14

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Series 5 AI Energy 8KG Smart Washing Machine. ^KF at Samsung Support

Vaib
4 (9,999)

2026-01-13

4 (9,999)
Great washing machine cleans cloths very well and best part is you can controller its via phone

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-01-14

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Series 5 AI Energy 9KG Smart Washing Machine. ^KF at Samsung Support

ColmEgan
3 (9,999)

2026-01-12

3 (9,999)
It's a heavy machine to move around and the SN should have been placed where your manual said it should be ie on the front door. It was at the back and is awkward to register for warranty

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-01-13

CX

Thank you for taking the time to share your thoughts and feedback on the Samsung Series 5 Washing Machine. We're sorry to hear that there isn't a label around the front door seal containing the serial number. Sometimes, for newer models, it can instead be located on a small label just by the drawer. It may also be on your invoice, and on the packaging if you still have this. If you still can't locate the serial number, please reach out to our friendly Support Teams who will be most happy to assist. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful and that you're enjoying your new machine and all of its fantastic features, from the energy efficiency technologies like Ecobubble and AI Energy Mode, the powerful Hygiene Steam cleaning, and smart connectivity via the SmartThings app. ^EW at Samsung Support

Faz110
5 (9,999)

2026-01-12

5 (9,999)
We bought this via an official 3rd Party supplier who were able to offer the extended 5 year Samsung warranty via the Samsung website. They installed it like a Formula 1 pitstop and I was putting in my first load within 20minutes of them ringing my doorbell. So far the washes have come out exactly as expected. Much quieter than our previous model and as far as washing machines go, is quite aesthetically pleasing. Not yet used all the new features these newer versions have, like hygiene steam. Look forward to trying out all the functionality and also connecting it to my Samsung phone.
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Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-01-13

CX

It is great to see you are loving your spectacular Washing Machine! We are delighted to see the installers got your machine up and running swiftly, and could start using it quickly! Thanks to the Digital Inverter Motor, you'll get the ultimate performance in peace and quiet! With Hygiene Steam, it will banish those things you can and can't see, from bacteria, pollen, dust mites and more! You'll always get the best performance and can rest easy knowing your clothes will always come out cleaner than ever! ^LB at Samsung Support

Har Samsung
4 (9,999)

2026-01-11

4 (9,999)
Great features and low noise with good energy rating. Easy to use

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-01-12

CX

We are delighted to see you are loving your washing machine! Thanks to the epic ecobubble™ technology, you'll get the best performance whilst reducing the costs of your bills! It will mix air, water and detergent to create bubbles at even cooler temperatures! ^LB at Samsung Support

pandor
5 (9,999)

2026-01-11

5 (9,999)
always bought samsung very reliable and very happy with the product

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-12

CX

Thank you for your awesome five-star review of your Washing Machine! We'll always continue to wow you for many more years to come! ^LB at Samsung Support

Davyf
5 (9,999)

2026-01-11

5 (9,999)
Purchase was to replace previous Samsung washing machine which lasted over 8 years. We chose the replacement because of the reliabilty.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

Noise

5 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2026-01-12

Samsung

It's wonderful to hear that you have continued to trust the reliability and quality of our appliances with a second Samsung washing machine, Davy. The Series 5 is designed to make laundry a more pleasant part of your day, thanks to its revolutionary washing features, advanced AI technology, thorough cleaning programmes and strong, durable build. This brilliant appliance is built to perform and will continue to exceed your expectations for many years to come. ^CL at Samsung Support

jim01
5 (9,999)

2026-01-09

5 (9,999)
very quiet machine great its connected to wifi and great price too

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-10

CX

Thank you for this wonderful five‑star review of your new Samsung Series 5 Smart Washing Machine, Jim! We’re glad to hear that you’ve already started managing it smartly by connecting it to your Wi‑Fi, and that you’re also pleased with its quiet operation. You can always trust Samsung to deliver top‑quality appliances that offer great value for your money. ^CL at Samsung Support

19annaanna
5 (9,999)

2026-01-09

5 (9,999)
great product, great silent washing machine, reccomend

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-10

CX

We’re delighted to hear that you’re very happy with your Samsung Series 5 Smart Washing Machine, especially thanks to its quiet performance. Your recommendation means a great deal to us, Anna. ^CL at Samsung Support

Shaze98
5 (9,999)

2026-01-08

Capacity : 8 kg | Colour : Black
5 (9,999)
Lots of diifferent settings an even more through the App

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-09

CX

We are delighted to read that you are loving your new spectacular Washing Machine! Thanks to SmartThings, the possibilities are endless! ^LB at Samsung Support

As0225
5 (9,999)

2026-01-08

5 (9,999)
Very quiet even on spin looks stylish, great capacity

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-08

CX

We're pleased to see how much you are enjoying your stylish Series 5 Washing Machine! The Digital Inverter ensures that this machine runs at whisper quiet levels, with the only sound it makes being the delightful cycle end tune that signifies fresh laundry. With a 9 KG capacity this appliance helps you cut down on laundry loads. It's a total game changer! ^SK at Samsung Support

Sebastion
4 (9,999)

2026-01-08

4 (9,999)
Easy operation and quiet running. Good value for money

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-01-08

CX

Fantastic to see how much you are enjoying the intuitive operation of your Series 5 Washing Machine, and that you were able to secure it at a great price, Sebastion! The Digital Inverter ensures that this appliance runs at whisper quiet levels, making laundry day a joy. ^SK at Samsung Support

Chandu 123
5 (9,999)

2026-01-07

5 (9,999)
Good features . performance Is great.I suggest to my friends

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-08

CX

We're delighted to see how much you are loving the flawless performance and epic features on your Series 5 Washing Machine, Chandu! It will be making laundry day a joy for years to come. ^SK at Samsung Support

Acinorev
5 (9,999)

2026-01-06

5 (9,999)
Too early to tell but of the first weeks washing clothes feel fresher. Wifi an advantage in programming but having to push delay button for quite a long time to register is a bit of a pain compared to our old ISE delay button. Would be nice to know how much power it uses each wash through Smart Things app like Fridge Freezer does

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-06

Samsung

Thanks for the great review and for sharing your feedback with us! Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support

Allycat
5 (9,999)

2026-01-04

5 (9,999)
Love the sleak look of this washing machine and how it has wifi so I can check the progress from my phone

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-04

CX

Thank you for sharing your review of the sleek and stylish Samsung Series 5 Washing Machine, Allycat! We're absolutely delighted to hear that you're enjoying it, from the gorgeous appearance to the in built Wi-Fi capabilities. The ability to check your laundry from your phone adds a layer of convenience that you will never want to go without once you've experienced it! It can also greatly assist with scheduling and energy efficiency. The cycles are plenty, ensuring your every need is covered with optimal performance at all times. Keep enjoying! ^EW at Samsung Support

Spin Doctor
5 (9,999)

2026-01-03

5 (9,999)
Looks good, colours match the vibe. Would recommend

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-04

CX

Thanks for sharing your five-star review. We're delighted to hear that you're enjoying your Samsung Series 5 AI Energy Washing Machine. It's got such a stylish appearance, looking stunning in any home, and the performance, availability of cycles, and energy efficiency are all truly superb. Keep enjoying! ^EW at Samsung Support

samW64
5 (9,999)

2026-01-03

5 (9,999)
Really pleased with this machine had previous 15yrs so pleased to be able to replace it with the same machine!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-03

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Series 5 AI Energy 9KG Smart Washing Machine. ^KF at Samsung Support

Km123
5 (9,999)

2026-01-03

5 (9,999)
--------- Low nosie -------- ----- good feature ---
[D] Alternative Text [D] Alternative Text

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-01-04

CX

Many thanks for taking the time to share your review of the Samsung Series 5 Smart Washing Machine. We're so pleased to know that you're enjoying it, from the low noise during operation to the fantastic suite of features on offer. There is a cycle for every need, and doing laundry has never felt so easy! Keep enjoying! ^EW at Samsung Support

Leebobski
5 (9,999)

2026-01-02

5 (9,999)
Only had the washing machine for a few days but like all Samsung products, brilliant.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-03

CX

It is great to see you are loving your spectacular Washing Machine, Lee. We know you'll be loving this for years to come! ^LB at Samsung Support

brilliant 35
5 (9,999)

2026-01-01

Capacity : 8 kg | Colour : Black
5 (9,999)
super machine lovely machine easy to use over the moon

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2026-01-04

CX

We're delighted to hear that you're loving your gorgeous Samsung Series 5 Smart Washing Machine. It's so easy to use, with so many innovative features and cycles to cover every need. The 1400 rpm spin speed is huge, and the quiet operation and energy efficiency are superb! Thank you for sharing your five-star review. Laundry days have never felt so good! ^EW at Samsung Support

Sohai
4 (9,999)

2025-12-31

Mitcham

Capacity : 8 kg | Colour : Black
4 (9,999)
Great features and reduced noise

Design

5 (9,999)

Features

5 (9,999)

Performance

4 (9,999)
Chrissz
5 (9,999)

2025-12-29

5 (9,999)
Good upgrade washing machine, bought for family member after having current one for 5 years, part of the same series 5. Reliable, quiet. Would recommend

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-30

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

CHMagna
5 (9,999)

2025-12-29

5 (9,999)
Like the control panel, the machine is very quiet & smooth. Tune on finishing is a bonus

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-30

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

jing07
5 (9,999)

2025-12-29

5 (9,999)
I've had this for two weeks and have used a couple of times. I love how quiet it is when washing and the music once the cycle ends. This ensures I don't miss the finish time, esp when I'm tight on time. I also love the ecobubble feature!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-12-30

CX

Thank you for your awesome five-star review of your Washing Machine! With the Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best performance! Along with ecobubble™ technology, your machine will mix air, water and detergent to create bubbles at even cooler temperatures, helping you maintain the first-class wash whilst saving money on those bills! Not to forget, the catchy tune at the end, this will make you do a little dance everytime it ends! ^LB at Samsung Support

Carl63
5 (9,999)

2025-12-26

5 (9,999)
We have upgraded to a 9 kilo machine. It is very easy to operate and very quiet. When the wash has completed the washing is spun much better than our old machine. For us this means less drying time in the tumble drier.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-26

CX

Congratulations on your washing machine upgrade, Carl! You've chosen a truly fantastic model in the Samsung Series 9KG Smart Washing Machine. With a large capacity and lots of cycles, your every need is covered. Operation is quiet thanks to our Digital Inverter Motor, and the user-friendly interface is a delight to use. The Spin cycle has a maximum speed of 1400 rpm, which is huge and saves you time on drying. On top of all this, the energy efficiency is on point so it saves on your bills, too! Thank you for sharing your five star review. Keep enjoying! ^EW at Samsung Support

Wassman
5 (9,999)

2025-12-23

Leeds

Capacity : 8 kg | Colour : Black
5 (9,999)
Lovely machine, very happy with it.

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Seabreeze
2 (9,999)

2025-12-20

2 (9,999)
Had other samsung products and have been great, this appears OK. But had trouble finding the serial number, which isn't on the door but on the back, also its leaking from the door after having it for less than a week. Not what I expected from samsung.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-12-20

CX

We are disheartened to read that you are having issues with your Washing Machine. This is not how we expect them to perform. The serial number of your washing machine will be located inside when the door is open. You can view where this is on this useful link: https://www.samsung.com/uk/support/mobile-devices/how-to-find-the-model-and-serial-number-of-my-product/ We'd recommend reaching out to our Support Teams who will get your issue resolved regarding the leaking. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Shhh580
5 (9,999)

2025-12-20

South East

5 (9,999)
Only had this for a week, so still finding my way with the features, but loving the App which allows you to create your own wash cycle, setting the temperature, number of rinses, spin speed. Very impressed so far.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

Noise

4 (9,999)

Ease of Use

5 (9,999)
Response from Samsung:
2025-12-20

CX

It is awesome to see you are loving your spectacular Washing Machine! Thanks to SmartThings, the possibilities are endless, from scheduling your wash, to monitoring your energy usage, we have you covered! ^LB at Samsung Support

EileenJames
5 (9,999)

2025-12-19

5 (9,999)
Excellent staff and helpful delivery men. The washing has been in for over a week but seems to be excellent

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-20

CX

It is great to see you are loving your new washing machine, Eileen! Thanks to the ecobubble™ technology, your machine will mix air, water and detergent to create bubbles even at cooler temperatures! Helping you get the best performance whilst reducing those bills! ^LB at Samsung Support

Shanks senior
5 (9,999)

2025-12-18

5 (9,999)
So far so good, efficient, quiet, only used two different cycles but all seems like it is doing what it is supposed to do- I am very happy.

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-12-20

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

Kieran10101
5 (9,999)

2025-12-17

5 (9,999)
Value for money, easy to use and install. Would recommend.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-18

CX

Thanks for sharing your five-star review, Kieran. We're so pleased to hear that you're enjoying your Samsung Series 5 Washing Machine. It's brilliant to know that you found the installation to be easy, along with general usage. The value for money is superb, for this sleek and stylish machine is absolutely packed solid with useful features to make all your laundry days a total breeze! Keep enjoying! ^EW at Samsung Support

lorna65
5 (9,999)

2025-12-17

Capacity : 8 kg | Colour : Black
5 (9,999)
Simple to operate .so quiet ,its hard to know its on. Many usefull features.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-18

CX

It's made our day to hear that you're enjoying your Samsung Series 5 Washing Machine, Lorna! The super quiet operation is thanks to our advanced Digital Inverter Motor, which delivers top-tier performance, not noise - even during a spin cycle. It's easy to operate and is packed full of features to bring you energy efficiency, cleaning performance, and smart connectivity. Laundry days have never felt so good! Many thanks for taking the time to share your review - keep enjoying! ^EW at Samsung Support

Gbear
5 (9,999)

2025-12-17

Capacity : 8 kg | Colour : Black
5 (9,999)
Very happy with it, would highly recommend it to anyone

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-12-17

CX

We’re delighted to hear that you’re very happy with your smart, efficient, and intuitive Samsung Series 5 Washing Machine! Your recommendation and satisfaction mean a great deal to us! ^CL at Samsung Support

User manual & Downloads Product information sheet

Statement of Compliance

ver 5.0 | 0.24 MB

06.03.2026

ENGLISH

User Manual

ver 5.0 | 9.92 MB

11.02.2026

ENGLISH

User Manual

ver 5.0 | 10.2 MB

11.02.2026

ENGLISH

User Manual

ver 1.0 | 13.76 MB

08.05.2025

ENGLISH

Product Support

Find answers to the questions you have about our products

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* Purchase from samsung.com between 27.04.2026 and 09.06.2026. This offer applies to all Home Appliances over £500 or more. Redeemable for a £50 discount on orders over £500, or £100 discount on orders over £1000. One per household. Offer non-transferrable. Vacuums are excluded from this offer. Samsung Students and Enhanced Partnership Programmes excluded. Discount will auto-apply when you checkout using PayPal or PayPal Pay Later as payment option.

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