Can I cancel my order?

You can cancel your order any time before your order is dispatched. Once your order has been dispatched, you will need to return your item to us after receipt.

You can cancel your order yourself by following the relevant instructions below:

How to cancel your order

Image shows a still image from the start of an FAQ exlpainer video for how to cancel your order. An animated man sitting cross-legged on a chair with a laptop on his knee and a shopping basket icon with product in it hovering by his face Image shows a still image from the start of an FAQ exlpainer video for how to cancel your order. An animated man sitting cross-legged on a chair with a laptop on his knee and a shopping basket icon with product in it hovering by his face

You can cancel your order any time before your order status changes to ‘On the Way’.

Guest Users:

1 Select 'Orders'
Image shows a hand cursor selecting the 'Orders' option in the account section drop-down menu Image shows a hand cursor selecting the 'Orders' option in the account section drop-down menu
2 Enter your order number, email address and either your postcode or phone number
3 Click on the 'CANCEL' button next to the relevant order

If you have an account

1 Sign in to your account
Image shows a hand cursor selecting the sign in / sign up option in the account section drop-down menu Image shows a hand cursor selecting the sign in / sign up option in the account section drop-down menu
2 Select 'ORDERS'
Image shows a hand cursor selecting the 'Orders' option in the account section drop-down menu Image shows a hand cursor selecting the 'Orders' option in the account section drop-down menu
3 Click on the 'CANCEL' button next to the relevant order

Alternatively, you can contact us, one of our Customer Service agents will happy to make all the arrangements for you.

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