How do I use Safe Mode on my Galaxy A5?

If you find that your device freezes sometimes or is sometimes unresponsive, it could be because of a third party application.

 

To see if this is the case you need to boot the device into Safe Mode and check if the symptoms occur afterwards. If the symptoms disappear while using the phone in Safe Mode, the problem is likely to be caused a third party application.  Powering up your device in “Safe mode” will enable you to use your device as normal, but without any third party applications running or available.

 

Third party means any applications you have downloaded on to the phone.

 

To boot the device into Safe Mode, first ensure the device is switched off and then please see the steps below:

1 Press and hold the Volume down key.
How do I use Safe Mode on my Galaxy A5?
2 While continuously holding down the Volume key press the Power key briefly to power up the device.
3 The device will power up in Safe mode. You can now stop pressing the Volume down.
How do I use Safe Mode on my Galaxy A5?
4 Swipe the screen – Safe mode icon will still be displayed.
5 Tap Apps.
How do I use Safe Mode on my Galaxy A5?
6 Tap Settings.
7 Scroll down to and tap on Application manager.
How do I use Safe Mode on my Galaxy A5?
8 In the Downloaded area, tap on a recently downloaded app you suspect may be causing an issue.

Once the app details are displayed tap on UNINSTALL. (please note, the apps shown here are shown only for demonstration purposes only)

9 You can also scroll across to SD Card to repeat the same process if any apps are installed on your SD Card.
How do I use Safe Mode on my Galaxy A5?

After uninstalling an app turn your phone off and on again and verify if the problem has been resolved. 

 

If the problem persists, repeat the process by uninstalling the next application that you expect is causing the problem until the problem is resolved.

 

If your device symptoms no longer persist after uninstalling a specific app, you can attempt to re-install apps that you uninstalled prior you believe were not the cause of the problem. If you found an application that was causing problems, contact the application supplier for support. 

 

Getting out of Safe Mode 

 

Restart your phone to turn Safe Mode off. 

 

If you are having difficulty getting out of Safe Mode, the most common reason is a sticky or faulty Volume Down button. This can happen especially if the phone has been dropped or has been subject to liquid damage. 

 

Check the button to make sure it is not sticking, and remove any protective cover to make sure that it is not inadvertently pressing against the button. 

 

If the button is sticky, clean carefully around the button with a soft cloth to try and clear it. 

 

If you are still having problems, you may need to send your phone for repair. 

 

Find your location service centre here or contact us by clicking here.

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