Why can I not activate the multi window feature on my Samsung Galaxy Alpha?

Why can't I activate the multi window feature on my Samsung Galaxy Alpha?

 

If you find that the Multi window switch doesn't move when you touch it it's very likely because you have the device in Easy Mode. Easy Mode is designed to block out advanced settings to make your device simpler to navigate. Follow these steps to check if your device is in Easy Mode and disable Easy Mode if so.

 

Why can't I activate the multi window feature on my Samsung Galaxy Alpha?

 

1. Within Settings touch Easy mode.

 

2. Tap the radio button next to Standard mode to disable Easy mode.

 

3. Touch Done.

 

Note: if you're unable to active the Multi window feature and your device is in Standard mode then please click here for contact details for Samsung's customer support services for further assistance.

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