Samsung Doorstep Repair for phones

Samsung offers a fleet of mobile workshop vans all over the UK that can perform repairs on your doorstep. Get same day repair options with one-hour time slots and repairs that are normally completed in under an hour – perfect for repairing broken screens or replacing an old or defective battery.

Keep your original factory warranty when you get your device repaired with Samsung. Where the factory warranty doesn’t apply, we give you a
3-month warranty on your repair.

Our Doorstep Repair partner operates Monday to Saturday between the hours of 09:00 and 18:00.

Which device do you need help with?

Select your product below and use our simple troubleshooting guide to diagnose the problem. If you can’t find a solution, we’ll explain how to book a repair appointment.

Troubleshooting guide

Please select the issue you are having from the dropdown and follow the instructions to determine if the issue can be resolved without an engineer. If you need help completing our troubleshooter, our experts are happy to help - get in touch using the details below.

Book your Doorstep Repair

Please confirm your warranty status to continue to book your Doorstep Repair appointment.

My device is in warranty

Manufacturer issue and
your phone is within 24 month warranty?

Please book your Doorstep Repair
appointment using the link below.

My device is out of warranty

Dropped your phone?
Your phone is older than 24 months?

Please follow the link below to
book your Doorstep Repair.

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I don't know!

Unsure on your warranty status? Please follow this link to our FAQ page to understand more about your warranty.

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* Service available in selected locations in mainland UK. Parking required. Book online.
Samsung Doorstep Repair Service is operated by a licensed third party operator with Samsung qualified engineers using genuine parts only.

Contact us to arrange your repair, or if you need help troubleshooting your issue

  • Live chat
    Need an immediate answer? Use our live chat tool to speak to a qualified Samsung expert who can help troubleshoot or book repair appointments.
  • Call Us
    Talk directly to a member of our friendly support team over the phone. We can offer advice on your repair and even help arrange a booking for you.

    0333 000 0333
  • Facebook Messenger
    Get help fast using Facebook Messenger on your phone, tablet or computer. If you don’t have or want a Facebook account, you can sign up to Facebook Messenger alone with your mobile number.
  • Twitter
    We offer dedicated Twitter Support, available 7 days a week, to answer your questions. And don’t worry, you can send private messages to us directly too.