How do I use the Ring Doorbell Pro with my smart TV?

You can use your Ring Doorbell Pro with  your Samsung smart TV to view your front door from your TV.  This will allow you to see visitors when they ring the bell or take a look to see what's happening outside when motion is detected.

 

To use the Ring Doorbell Pro, you will need to connect the Doorbell through the Ring and SmartThings apps, and then select the options you want to use on your smart TV.

  

Which Ring Doorbells are compatible with SmartThings Video Integration?Click to Expand

 

Ring Doorbell Pro can be integrated with SmartThings Video. The Ring Doorbell and Ring Doorbell 2 are not compatible.

 

The Ring Doorbell Pro can be monitored within the SmartThings app on your phone, and on 2018 Samsung smart TVs (models NU7400 and above) 

Adding your Ring Doorbell Pro to the Ring and SmartThings appsClick to Expand

You will need to add your Ring Doorbell Pro to both the Ring app and the Samsung SmartThings app.

1 Download the Ring app from the App Store or the Play Store
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2 Log in to your Ring account, or create an account if you do not have one.
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3 Once you are logged into your Ring account, you will have the option to add the doorbell.
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4 Open the SmartThings app on your phone (you may need to download it if you have never used SmartThings before)
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5 Open Devices (You may also need to select the location where the Doorbell will be added)
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6 Choose Add Device , then Add Device manually
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7 Choose Doorbells , then Ring
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7 Enter your Ring account details.

Once completed, the Ring Service and Samsung SmartThings will be connected. Your Ring Doorbell Pro can be monitored within the SmartThings app on your phone and on 2018 Samsung smart TVs (models NU7400 and above) .

To use it with your smart TV, you will need to enable the options you want to see on your TV 

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Enabling 'Motion Detection' and 'Doorbell activation' to view on your Samsung smart TVClick to Expand


Once you have the Ring Doorbell Pro connected on the Ring and SmartThings apps (follow the steps above), you can enable the options you want to use for the TV.

 

Your smart TV (2018 models NU7400 and up) can display notifications and images for Motion Detection and Doorbell activation.

 

You will need to enable these in the Ring app, and then in the SmartThings App on the TV 

1 Open the Ring app, and select the Doorbell from the list.
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2 Turn on Ring Alerts and/or Motion Alerts depending on which you wish to turn on.
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3 To see these on your TV, you will need to open the SmartThings app on your TV, then enable Ring and/or Motion .
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4 When Motion or Ring is triggered on the Ring Doorbell Pro, a notification will be displayed on the TV.
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5 The Ring Doorbell Pro's video output can be viewed at any time by selecting it from the SmartThings Quick Launch bar or from the SmartThings app.
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TroubleshootingClick to Expand


If you are having difficulty connecting your Ring Doorbell Pro to your smart TV, try each of the below troubleshooting steps in turn.

 

If you're still having problems, get in touch and we can look into it further.

1 Have you connected your Ring Doorbell Pro on the Ring app? You will need to have a Ring account and the Doorbell connected on the Ring app before you can connect to SmartThings successfully.
2 Is your Ring Doorbell compatible? Ring Doorbell and Ring Doorbell 2 are not compatible with video streaming to a Samsung smart TV. You will need to use the Ring Doorbell Pro.
3 Can't see video displayed on the TV?

Check to see if you can see the Live video feed in your Ring app.

If you can't, the issue may be that it is being blocked by your ISP provider or a speed issue. Get in touch with your ISP provider or Ring.

If you can see the Live video feed in the Ring app but not on the TV, check that you have enabled the options in SmartThing as above. If it's still not working, try clearing the internet cache on the TV. You can do this by pressing and holding the standby key on your remote control until the logo appears.  

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