How to update the software of your Q90R Soundbar

To experience the latest features you need to update the Soundbar and Subwoofer/Surround Speakers software to the latest version. 

Please note: In some cases you may experience no sound from the Surround Speakers, even though the blue LED light is on. If this happens, please update the software before contacting Samsung. 

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All units must be connected to a power supply, if they are not, connect them in the following order:

 

  1. Subwoofer 
  2. Surround Speakers
  3. Soundbar
Soundbar components

Pairing process

Pairing processClick to Expand

If you are using the Soundbar for the first time, the pairing will happen automatically. If you don’t see the solid blue LED light at the back of the Subwoofer and Surround Speakers, you need to pair manually before updating the software:

1 Press and hold the “ID SET” button on the rear of the Subwoofer for at least 5 seconds. The red LED light at the rear of the Subwoofer will go on then off, before the blue LED light blinks.
Subwoofer Pairing process
2 Next, press and hold the “ID SET” button on the rear of both Surround Speakers for at least 5 seconds. The red LED light at the rear of the Surround Speakers will go on then off, before the blue LED light blinks.
Left Speaker Pairing process
Right Speaker Pairing process
3 Press and hold the up button on the remote control for approximately 5 seconds until “ID SET” appears on the display of the Soundbar.
Press and hold the up button
4 When completed you will see a solid blue LED light at the back of the Subwoofer and Speakers.
Press and hold the up button
5 Last source will appear on the display.
The last source will appear on display

Updating the Soundbar software

Updating the Soundbar softwareClick to Expand

Please note: Do not turn off the power while the update is in progress.

1 Turn on the Soundbar.
2

If a USB stick is supplied: Insert into the “Service” port located at the bottom of the Soundbar.

If a USB stick isn’t supplied: Download the latest software from the “Downloads” section on Samsung.com onto your personal USB stick, before inserting into the Soundbar.

Insert USB into the Service port
3 Alternatively, use the SmartThings App to update the Soundbar and then continue to ‘Updating the Subwoofer and Surround Speakers software’ section.
4 “UPDATE” will continuously flash on the display whilst updating. The display will then show “BYE” followed by “ON” twice, after each restart.
Update will flash on the display
5 After the 2 cycles are complete, the last source used will appear on the display for about 20 seconds.
The last source will appear on display
6 Then the display will go dim.

Updating the Subwoofer and Surround Speakers software

Updating the Subwoofer and Surround Speakers softwareClick to Expand

Please note: If you are experiencing no sound from the Subwoofer/Surround speakers, disconnect and connect the power plug. Make sure the Subwoofer and Surround Speakers are still paired.

1 Power up the Soundbar and wait for three minutes. Briefly press the “VOL” button to ensure the display is lit. While the display is still lit, press and hold the down button for approximately 6 seconds until "UPDATE" is displayed.
Press and hold the down button
2 During this process “UPDATE” will continue to flash on the display and the red LED light at the rear of the Subwoofer and Surround Speakers will blink quickly. This will take around 10 minutes.
3 When the update is complete the system will restart, displaying “BYE” followed by “ON”.
After update system will restart
4 Then the display will go dim.

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