Excessive noise or vibration can be caused by overloading the machine.
How much weight the washer can handle is based on its capacity. On many devices you can find the maximum capacity of your washing machine on the control panel. If the maximum weight is not displayed on the control panel it can usually be found in the product description or you can find it in your user manual. The most popular models are 7kg / 8kg / 9kg.
Sometimes if the washing machine is heavily overloaded this can cause damage to the drum, causing it to disconnect from the motor at the back and affect the internal tub bearing. If this is the case, you will need professional assistance.
You should make sure that you have selected the correct program for the load you have put in your machine. Refer to your manual to determine the correct load for each cycle and ensure that the total weight of a wet load does not exceed the maximum capacity for the machine.
You can weigh your laundry to get an exact value or you can estimate it. Bath towels are about 0.75kg each, a full-size bed sheet is about 0.5kg and a large sweatshirt is about 0.5kg. Make sure you're not pushing the laundry down. The clothes should be in a very loose pile. If you have to push the laundry down to make room for more, you are overloading the washer.
As a general guide:
- A small load of laundry is when the drum is 1/3 full.
- A medium load of laundry is when the tub is 1/2 full.
- A large load of laundry is when the tub is 3/4 full.
If you're not sure how much washing your machine can fit then read our FAQ on how much laundry you can put in your washing machine.