What to do if your washing machine is noisy or vibrating

What to do if your washing machine is noisy or vibrating

Samsung washing machines have many features and programs to get the best results and maximum efficiency. With so many fabric types and different types of items to wash, it is important that you select the correct program cycle, weight of items and detergent for each wash. Read on to find out how to reduce the noise or disruption caused by your washing machine while it's running a cycle.

Check the surfaceClick to Expand

An uneven surface is one of the most common reasons for excess noise or vibration. For best performance, the washing machine must be installed on a level, solid floor. Wooden floors may need to be reinforced to minimise vibration. Carpet and soft tiled flooring don’t have a good resistance to vibrations and may cause the washing machine to move slightly during the spin cycle. Installing your washing machine in a location which is slippery or uneven will result in vibrations and noise.

Samsung washing machine standing on uneven surface
Remove the shipping boltsClick to Expand

When a washing machine is delivered, it will come fitted with bolts to hold the drum in place during transportation. These bolts must be removed before use.

1 Loosen all shipping bolts on the rear of the machine using the supplied spanner.
2 Pull the shipping bolt completely out and keep in case the machine is moved in future. Repeat to remove all shipping bolts. Depending on the model, there should be between 3 to 5 bolts.
Remove shipping bolts from washing machine
3 Fill the holes with the supplied plastic bolt caps.
4 To check that all bolts have been removed, open the machine door and move the drum backwards and forwards, if the drum moves freely then bolts have been removed.
Adjust the feetClick to Expand

Adjust the washing machine’s feet to level the appliance. If there is too much noise or vibration, check whether the four levelling adjustment feet are evenly and firmly on the floor. If the washing machine is not level, lift the washing machine slightly and adjust the lowest of the four levelling feet.

 

If the machine continues to vibrate excessively after you have adjusted the feet, try adjusting them again while the machine is vibrating, adjusting the feet until vibration is reduced, then tighten the locking nut, this will further improve the machine installation and reduce future vibration noise.

 

These steps should be repeated if the machine is ever moved or the level of vibration increases.

Please note: If installing the product on a solid levelled floor, it’s advisable to screw in back legs to its maximum and adjust the front legs to obtain a perfect level.

Samsung washing machines use one of two types of levelling feet.

 

 Type 1 feet:

1 Level the washing machine by turning the adjustable feet in or out, as shown.
Level the washer by turning the adjustable feet on a Samsung washing machine
2 When your washing machine is level, tighten the locking nut using a screwdriver.
Tighten the locking nut using a screwdriver on a Samsung washing machine

Type 2 feet:

1 Unfasten the locking nut by turning it to the left using a spanner.
Unfasten the locking nut using a spanner on a Samsung washing machine
2 Level your washing machine by turning the adjustable feet in or out using your hand.
Turn the adjustable feet by hand on a Samsung washing machine
3 Fasten the locking nut by turning it to the right using a spanner.
Use a spanner to fasten the locking nut on a Samsung washing machine
Calibrate your washing machineClick to Expand

Calibration ensures accurate weight detection by the washing machine. Some washing machines calibrate automatically when powered on. Others require manual calibration. Read our FAQ to find out how to run Calibration Mode on your Samsung washing machine or follow the steps below.

Please note: The following models require manual calibration:

WF80F5, WF70F5, WF60F4, WF71F5, WF61F4, WF72F5, WF62F4, WF7AF5, WF6AF4

Make sure the drum is empty before running calibration.

 

To run a manual calibration: 

1 Hold down the Temp and Delay End + buttons for 3 seconds until a "CB" code appears on-screen.
Press the Temp and Delay End plus buttons for three seconds
2 Press Start/Pause to run the Calibration cycle.
Press the start button to run washing machine calibration
3 The drum will rotate clockwise and counter-clockwise for up to 3 minutes.
4 When the cycle is complete, “0” appears on the display and the washing machine will turn off automatically.
5 The washing machine is now ready for use.

If the machine continues vibrating, run calibration again after checking the feet are locked into position and level. These steps should be repeated if the machine is ever moved or the level of vibration increases.

Balance the loadClick to Expand

Make sure the laundry load is balanced. One heavy item like a bathmat or jeans will cause excessive noise and vibration and may cause damage to the washing machine. If the machine detects excessive noise and vibration because of the in-balance, the machine will not be spin and the program will stop. Depending on the model, a code (UB) will be displayed to let you know that the load is unbalanced, or the program will stop/pause.

 

Watch the below video for tips on how to resolve an unbalanced load.

Video Alternative Text

The machine noise will increase during certain program steps, for example, as the load is evenly distributed to prepare for spin. The machine will detect this and try to redistribute the loads evenly to reduce noise and vibration. Once the load is distributed and spin speed increases, the vibration will reduce.

Check for overloadingClick to Expand

Excessive noise or vibration can be caused by overloading the machine.

 

How much weight the washer can handle is based on its capacity. The maximum capacity of your washing machine displayed on the bottom right of the control panel. 7kg / 8kg / 9kg are the most popular models.

 

You should also make sure that you have selected the correct program for the load you have put in your machine. Refer to your manual to determine the correct load for each cycle and ensure that the total weight of a wet load does not exceed the maximum capacity for the machine.

 

You can weigh your laundry to get an exact value or estimate it. Bath towels are about 0.75kg each, a full-size bed sheet is about 0.5kg and a large sweatshirt is about 0.5kg. Make sure you're not pushing the laundry down. The clothes should be in a very loose pile. If you have to push the laundry down to make room for more, you are overloading the washer.

 

As a general guide:

 

  • A small load of laundry is when the drum is 1/3 full.
  • A medium load of laundry is when the tub is 1/2 full.
  • A large load of laundry is when the tub is 3/4 full.

 

For further assistance, read our FAQ to find out how much laundry you can put in your washing machine.

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