How do I check my APN (mobile internet) settings?

An Access Point Name (APN) provides all the details that your device needs to connect to mobile data. If you are setting up a new device or putting your SIM card into a device for the first time, your network operator should send you their APN details in a configuration message. Your APN details will be different depending on your network operator. You can find out more information about your specific APN on your network's website.

Please note: the steps to find the APN settings will differ depending on your device and its operating system. Find out how to check what operating system your device is using

Checking your APN settings on Android Nougat and aboveClick to Expand
1 Swipe up from the home screen, to access your apps
Swipe up from the home screen to access your apps
2 Tap the Settings app
Tap Settings
3 Tap Connections
Tap connections
4 Tap Mobile networks
Tap mobile networks
5 Tap Access Point Names
Tap access point names
6 Tap the Access Point you would like to check
Tap the access point you want to check
Checking your APN settings on Android Marshmallow and LollipopClick to Expand
1 From the home screen, tap Apps
Tap Apps on your home screen
2 Tap the Settings app
Tap the settings app
3 On Marshmallow device, tap Mobile Networks. On Lollipop devices, tap More Networks then Mobile Networks
On marshmallow devices tap mobile networks. On lollipop devices tap more networks, then tap mobile networks
4 Tap Access Point Names
Tap Access Point Names
5 Tap the settings cog or tap the Access Point itself
Tap the settings cog or tap the Access Point

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

support@samsunguk.zendesk.com

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us