Samsung Repair

No one knows your Samsung like we do

Intro Steps

Steps to book your repair:

Choose your product

Step 1
Choose your product

Troubleshoot the issue

Step 2
Troubleshoot the issue

Choose your repair option

Step 3
Choose your repair option

Book the repair

Step 4
Book the repair

Step 1: Choose the product you would like to repair

Mobile tablet galaxy watch and buds

Mobile devices

Repairs for smartphone, tablets, watches and buds.


TV and audio visual

Repairs for television and sound bars.

Home appliance

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.



Repair solutions for laptops, monitors and memory.


Call us

Please call us

We can still help you
Mon-Sun | 8am to 10pm


Hide AEM components on page load

For certain devices, Doorstep repair includes a convenience surcharge for our partner come to you to repair your device. Learn more

Instore Repair

Step 4. Book your repair appointment

Find your closest location and book an appointment with a Samsung Expert.

All locations are operating by appointment only for repair support.
Repair Lockers are only available in Glasgow and Croydon Samsung Support Centres.


Support locator

Repair Booking

Step 3. Book your repair

Our repair booking service is currently offline for essential maintenance.
We recommend using an alternative contact channel via our contact us page:


Thank you for your understanding and we apologise for any inconvenience.

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.


What problem needs fixing?


What are your contact details

I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:
We will use your personal data in accordance with our Privacy Policy

Zoom booking Repair

Book an appointment

This video chat support is for smartphones, tablets and wearables only.

Repair prices

Enter your Galaxy phone model name and get a breakdown of repair costs1


    Galaxy Device

    Screen repair 1


    Rear Camera:


    Front Camera:


    USB Connector:


    Back Cover:


    Includes replacement battery 2


    Includes genuine Samsung parts


    Repair times as fast as 1-hour 3


    Qualified & authorised Samsung repair technician


    Battery replacement:4


    Brand new battery installation


    Have the repair on your doorstep?

    Our Doorstep Repair partner will come to you and repair your mobile device on your doorstep. For this service there is an additional convenience surcharge.

    Is your device out of warranty?
    A maximum convenience surcharge of up to £ 40 will be payable for an out of warranty repair on your doorstep.

    Is your device in-warranty? 5
    For S Series, Note Series, Fold and Flip models: no convenience surcharge will be applied. For all other galaxy models: a convenience surcharge of up to £19.95 will be applied.

    Convenience surcharges are only applicable to the Doorstep Repair service, other repair options are available.

    About the repair options

    Repair options video


    Doorstep repair

    A mobile repair van comes to you on the day and repairs your product on-site.

    Available for mobile devices and tablets only.

    Samsung Support: Doorstep repair Play video

    Pick up repair

    A courier comes to you, takes away your device for repair and returns it once complete.

    Available for mobile devices, tablets, wearables and monitors.

    Samsung Support: Pick up repair Play video

    In-store repair

    Book a slot to drop off your product with a Samsung Expert or via a Repair Locker.

    Available for mobile devices, tablets and wearables.

    Samsung Support: In-store repair Play video

    In-home repair

    A Samsung authorised engineer comes to your home and will repair directly there and then. Ideal for larger products.

    Available for TVs and home appliances only.

    TBD - Samsung Support: In-home repair Play video